# WhatsApp Reselling via Wallet > This article will show you how SaaS v2 sub-accounts can now resell WhatsApp subscriptions more flexibly using wallet balances. By enabling wallet-based… - Source: https://docs.ghlcustomercare.com/docs/saas-configurator/saas-mode/whatsapp-reselling-via-wallet - Section: SaaS Configurator / Saas Mode - Reading time: 3 min - Images: 3, each explained below --- This article will show you how SaaS v2 sub-accounts can now resell WhatsApp subscriptions more flexibly using wallet balances. By enabling wallet-based purchasing, you can offer WhatsApp reselling to more customers, even those not using Stripe. This update helps you grow your customer base, increase revenue, and streamline subscription management. **TABLE OF CONTENTS** - [What is WhatsApp Reselling?](#what-is-whatsapp-reselling) - [Key Benefits of WhatsApp Reselling](#key-benefits-of-whatsapp-reselling) - [How To Set Up WhatsApp Reselling with Wallet Integration](#how-to-set-up-whatsapp-reselling) - [Resell WhatsApp with Wallet Balance](#resell-whatsapp-with-wallet-balance) - [Seamless Wallet Integration](#seamless-wallet-integration) - [Unified Subscription Management](#unified-subscription-management) - [Real-Time Transaction Updates](#real-time-transaction-updates) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is WhatsApp Reselling?** **WhatsApp Reselling with Wallet Integration empowers agencies to offer WhatsApp subscriptions using wallet balances or Stripe.** This feature upgrade allows customers without a Stripe connection to easily resell WhatsApp services, unlocking new markets and simplifying payment handling. ## **Key Benefits of WhatsApp Reselling** **Offering flexible payment options helps you scale your business, improve customer satisfaction, and simplify operations.** - **Expand your customer base** to include users who don’t use Stripe. - **Increase revenue** by offering flexible purchasing options. - **Simplify subscription management** with a unified dashboard. - **Improve customer experience** with seamless wallet recharges. - **Enhance transparency** with real-time webhook updates. - **Prepare for future expansion** with support for additional resellable products. ## **How To Set Up WhatsApp Reselling** **Setting up WhatsApp reselling with wallet support ensures a frictionless experience for both you and your customers.** 1. **Access Agency Settings**: Go to your Agency Dashboard. ![Step 1 of 3: Access Agency Settings: Go to your Agency Dashboard](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046189571/original/2mJ_jrpT0t2KmxpEnEDdq6bznp2JH05xoQ.png) **Step 1 of 3: Access Agency Settings: Go to your Agency Dashboard** This screenshot accompanies step 1 of 3 in the "How To Set Up WhatsApp Reselling" section of "WhatsApp Reselling via Wallet". At this point in the walkthrough you access Agency Settings: Go to your Agency Dashboard. The next step is to select Reselling: Select Reselling from the left menu. - What this covers: Access Agency Settings: Go to your Agency Dashboard. - Controls: Access Agency Settings, Select Reselling - Next: Select Reselling: Select Reselling from the left menu. Full procedure: 1. Access Agency Settings: Go to your Agency Dashboard. <- this image 2. Select Reselling: Select Reselling from the left menu. 3. Scroll down to view Re-sell WhatsApp option: Define your pricing. 2. **Select Reselling**: Select Reselling from the left menu. ![Step 2 of 3: Select Reselling: Select Reselling from the left menu](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046189599/original/AmtU8WNlN4k3yOwge6-WsQv-xI7K7oRNDw.png) **Step 2 of 3: Select Reselling: Select Reselling from the left menu** This screenshot accompanies step 2 of 3 in the "How To Set Up WhatsApp Reselling" section of "WhatsApp Reselling via Wallet". At this point in the walkthrough you select Reselling: Select Reselling from the left menu. The next step is to scroll down to view Re-sell WhatsApp option: Define your pricing. - What to choose: Select Reselling: Select Reselling from the left menu. - Controls: Select Reselling, Access Agency Settings - Next: Scroll down to view Re-sell WhatsApp option: Define your pricing. Full procedure: 1. Access Agency Settings: Go to your Agency Dashboard. 2. Select Reselling: Select Reselling from the left menu. <- this image 3. Scroll down to view Re-sell WhatsApp option: Define your pricing. 3. **Scroll down to view Re-sell WhatsApp option**: Define your pricing. ![Step 3 of 3: Scroll down to view Re-sell WhatsApp option: Define your pricing](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046189629/original/K9WbKlPLn_z1L9wQiZV0pUQWcOxn4vhtdA.png) **Step 3 of 3: Scroll down to view Re-sell WhatsApp option: Define your pricing** This screenshot accompanies step 3 of 3 in the "How To Set Up WhatsApp Reselling" section of "WhatsApp Reselling via Wallet". At this point in the walkthrough you scroll down to view Re-sell WhatsApp option: Define your pricing. - What this covers: Scroll down to view Re-sell WhatsApp option: Define your pricing. - Controls: Access Agency Settings, Select Reselling Full procedure: 1. Access Agency Settings: Go to your Agency Dashboard. 2. Select Reselling: Select Reselling from the left menu. 3. Scroll down to view Re-sell WhatsApp option: Define your pricing. <- this image ## **Resell WhatsApp with Wallet Balance** **Allowing wallet-based purchases removes payment provider limitations and increases customer accessibility.** When wallet reselling is enabled, customers are given the option to pay using their wallet funds. If the wallet balance is insufficient, the system automatically prompts them to recharge, ensuring a smooth purchase journey without needing to exit the flow. ## **Seamless Wallet Integration** **The wallet service now directly integrates with the paywall, delivering a frictionless checkout experience.** The system automatically verifies the wallet balance before confirming a subscription purchase. If the balance is too low, customers can instantly recharge without restarting their purchase flow, leading to higher conversion rates and fewer abandoned transactions. ## **Unified Subscription Management** **Manage all your WhatsApp subscriptions, regardless of payment method, from one centralized dashboard.** Stripe and wallet-based subscriptions are now viewable in a single place, providing a simplified, consolidated view of all reselling activities. This eliminates the need to switch between multiple management screens. ## **Real-Time Transaction Updates** **Stay fully informed with real-time webhook support for wallet subscription events.** Webhook events notify you of important subscription changes, including: - Wallet recharge initiated - Subscription purchase successful - Subscription renewal using wallet - Recharge failure alerts This ensures you are always aware of your customers’ transaction statuses without having to manually check dashboards. --- # **Frequently Asked Questions** **Q: Can customers without Stripe accounts resell WhatsApp now?** Yes! Wallet integration allows any customer to resell WhatsApp, even if Stripe is not connected. **Q: What happens if a customer’s wallet balance is too low?** The system prompts the user to recharge automatically before completing their purchase. **Q: Can I track wallet-based transactions separately?** While all transactions are shown in one dashboard, you can filter them by payment method to see wallet-only activity. **Q: Will other products besides WhatsApp be supported soon?** Yes, future plans include supporting wallet reselling for other GHL Customer Care resellable products. **Q: Is webhook setup mandatory for wallet reselling?** Webhook setup is optional but highly recommended to get real-time updates and reduce manual monitoring. **Q: How do automatic wallet recharges work?** You set minimum balance thresholds and recharge amounts; when a wallet drops below the threshold during a purchase, the system automatically prompts a recharge. ### **Next Steps** - Enable Wallet-Based WhatsApp Reselling in your SaaS v2 settings. - Configure wallet recharge settings for optimal purchase flow. - Set up webhook notifications to stay informed in real-time. - Prepare to enable wallet reselling for additional products as new features roll out. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com