# Why Does the “Payment Failed” Message Appear During WhatsApp Integration?

> Why Does "Payment Failed" Appear During WhatsApp Integration? Resolve a failed agency-level payment blocking a sub-account's WhatsApp setup Table of…

- Source: https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/why-does-the-payment-failed-message-appear-during-whatsapp-integration
- Section: Reselling Products / WhatsApp
- Reading time: 1 min
- Images: 1, each explained below

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# Why Does "Payment Failed" Appear During WhatsApp Integration?

Resolve a failed agency-level payment blocking a sub-account's WhatsApp setup

Table of Contents

-   [• Why Does the "Payment Failed" Message Appear?](#why-does-the-payment-failed-message-appear-during-whatsapp-integration)
-   [• FAQ](#faq)

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## Why Does the "Payment Failed" Message Appear During WhatsApp Integration?

If a sub-account sees a **"Payment Failed"** message while trying to integrate WhatsApp, it's most likely due to a **failed payment on the agency account**. WhatsApp subscriptions for sub-accounts are billed through the agency's payment method, so any billing issue at the agency level will prevent successful integration.

To retry the failed payment on your agency account, follow these steps:

1Go to **Settings** from the agency dashboard.

2Click on **Billing**.

3Navigate to the **Payments** tab.

4Click on **Invoices**.

5Locate the failed invoice and click **Retry Payment**.

![Why Does the "Payment Failed" Message Appear During WhatsApp Integration? (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045912026/original/hB7pxqEBwv5ykoC4_bn1FBKidpQRZJCY6g.png)

**Why Does the "Payment Failed" Message Appear During WhatsApp Integration? (image 1 of 1)**

This screenshot appears in the "Why Does the "Payment Failed" Message Appear During WhatsApp Integration?" section of "Why Does the “Payment Failed” Message Appear During WhatsApp Integration?". For context, this section explains: Why Does "Payment Failed" Appear During WhatsApp Integration? Resolve a failed agency-level payment blocking a sub-account's WhatsApp setup Table of Contents Why Does the "Payment Failed" Message Appear During WhatsApp Integration? If a sub-account sees a "Payment Failed" message while trying to….
- Controls: "Payment Failed", failed payment on the agency account, Settings, Billing, Payments, Invoices, Retry Payment

Full procedure:

1. • Why Does the "Payment Failed" Message Appear?
2. • FAQ

Once the payment is successfully processed, sub-accounts will be able to continue with the WhatsApp integration.

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## FAQ

Q. Why am I seeing a "Payment Failed" message when trying to integrate WhatsApp in a sub-account?

This usually happens because the agency's payment method failed. WhatsApp subscriptions for sub-accounts are billed through the agency's payment method, and any payment issue at the agency level will block the integration process.

Q. How can I resolve the failed payment issue?

Follow these steps to retry the failed payment:

-   Navigate to Settings from the agency dashboard.
-   Click on Billing.
-   Go to the Payments tab.
-   Select Invoices.
-   Find the failed invoice and click Retry Payment.

Q. Do I need to make any changes in the sub-account?

No action is required in the sub-account. Once the agency payment is successfully processed, the sub-account can proceed with WhatsApp integration normally.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com