# WhatsApp: Workflow Statistics > WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents •… - Source: https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/whatsapp-workflow-statistics - Section: Reselling Products / WhatsApp - Reading time: 2 min - Images: 7, each explained below --- # WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents - [• How to View WhatsApp Statistics in Workflows](#how-to-view-whatsapp-statistics-in-workflows) - [• How to Export WhatsApp Statistics](#how-to-export-whatsapp-statistics) - [• FAQs](#faqs) The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: - Total messages sent - Pending messages - Successfully sent messages - Delivered messages - Messages read by customers - Failed WhatsApp messages This detailed breakdown allows you to track the performance and effectiveness of your WhatsApp communication within the workflow. Change log --- ## How to View WhatsApp Statistics in Workflows 1Navigate to **Automations**, then select the **Workflow** that includes a WhatsApp action. ![How to View WhatsApp Statistics in Workflows (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043820079/original/wFh8-bz9V3isFoJFameT8f2Tgy4gMlPYUg.png) **How to View WhatsApp Statistics in Workflows (image 1 of 7)** This screenshot appears in the "How to View WhatsApp Statistics in Workflows" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs 2Click on the **WhatsApp Action**, then **Statistics**. ![How to View WhatsApp Statistics in Workflows (image 2 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043820113/original/jXMjzTc02Me4RI-4svj_dxVHTyWIH9c7Gg.png) **How to View WhatsApp Statistics in Workflows (image 2 of 7)** This screenshot appears in the "How to View WhatsApp Statistics in Workflows" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs 3Select the **“Statistics”** tab to view the performance metrics. ![How to View WhatsApp Statistics in Workflows (image 3 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033365328/original/gQwM9qlLbXNLbQwf9NVbPH5l4tqhStRAGQ.png) **How to View WhatsApp Statistics in Workflows (image 3 of 7)** This screenshot appears in the "How to View WhatsApp Statistics in Workflows" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs Note: Customers who have turned off Read Receipts will be shown under the Delivered tab. You'll now see a detailed breakdown of all WhatsApp messages triggered from that specific action. --- ### Status Definitions | Status | Description | | --- | --- | | Total | Total number of WhatsApp messages triggered through this action for the selected date range. | | Pending | Messages that are queued but have not yet been triggered. | | Sent | Messages that have been sent to WhatsApp but are awaiting delivery. Represented by a single tick in WhatsApp. | | Delivered | Messages successfully delivered to the recipient's device. Represented by double ticks. Includes users who have disabled read receipts. | | Read | Messages that have been opened or read by the recipient. Represented by blue ticks. | | Failed | Messages that could not be delivered due to reasons such as: non-WhatsApp number, blacklisted template, blocked account, or marketing template limits. See [Per-User Marketing Template Message Limits](https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates#per-user-marketing-template-message-limits). | Note: Messages to recipients with read receipts turned off will appear under the Delivered status, even if they were read. --- ## How to Export WhatsApp Statistics 1Go to **Automations > Workflow which has a WhatsApp Action**. ![How to Export WhatsApp Statistics (image 4 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033361425/original/cd8rmqmotkOPgulgFy92GKB5Nyd8udpUOA.png) **How to Export WhatsApp Statistics (image 4 of 7)** This screenshot appears in the "How to Export WhatsApp Statistics" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs 2Click on the **WhatsApp Action**, then **Statistics**. ![How to Export WhatsApp Statistics (image 5 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033365164/original/uYqbiaJj_5U9WVNcaTRBT1EVmohPBHOUrA.png) **How to Export WhatsApp Statistics (image 5 of 7)** This screenshot appears in the "How to Export WhatsApp Statistics" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs 3View **all Statistics**. ![How to Export WhatsApp Statistics (image 6 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033365328/original/gQwM9qlLbXNLbQwf9NVbPH5l4tqhStRAGQ.png) **How to Export WhatsApp Statistics (image 6 of 7)** This screenshot appears in the "How to Export WhatsApp Statistics" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs 4Click on **Export**. ![How to Export WhatsApp Statistics (image 7 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033372860/original/dqzJlBiGLlFi6Ln3FUXYgeBF--GjHDiPZQ.png) **How to Export WhatsApp Statistics (image 7 of 7)** This screenshot appears in the "How to Export WhatsApp Statistics" section of "WhatsApp: Workflow Statistics". For context, this section explains: WhatsApp Statistics in Workflows Track message performance and export detailed delivery reports for your WhatsApp workflow actions Table of Contents The WhatsApp Statistics feature in workflows provides comprehensive analytics for WhatsApp actions. It offers insights into: This detailed breakdown…. This part of the guide covers 10 fields, listed below. - Fields: Total messages sent, Pending messages, Successfully sent messages, Delivered messages, Messages read by customers, Failed WhatsApp messages, Invalid or non-WhatsApp phone numbers, Blacklisted templates, Blocked WhatsApp accounts, Per-user marketing message limits - Controls: Automations, Workflow, WhatsApp Action, Statistics, “Statistics”, all Statistics, Export Full procedure: 1. • How to View WhatsApp Statistics in Workflows 2. • How to Export WhatsApp Statistics 3. • FAQs A file will be downloaded containing all relevant message details: recipient name, phone number, status, and timestamp. --- ## FAQs Q1. What insights can I get from the WhatsApp Statistics feature? The feature provides detailed analytics on message delivery and engagement, including total, sent, delivered, read, pending, and failed statuses. Q2. How do I access the WhatsApp message statistics in a workflow? Go to Automations, select the Workflow, click on the WhatsApp Action, then click on Statistics. Q3. What does the "Total" number indicate? It reflects the total number of WhatsApp messages triggered through that action for the selected date range. Q4. What's the difference between "Sent" and "Delivered"? "Sent" means the message was sent from the system to WhatsApp, shown as one tick. "Delivered" means the message reached the recipient's device, shown as double ticks. Q5. What happens if the recipient has read receipts turned off? The message will appear as Delivered even if it was read, due to WhatsApp's privacy settings. Q6. What causes a message to fail? Failures may result from: - Invalid or non-WhatsApp phone numbers - Blacklisted templates - Blocked WhatsApp accounts - Per-user marketing message limits Q7. Can I download the statistics for reporting? Yes. Use the "Export" button within the Statistics view to download a CSV of message details. Q8. Will the export include individual message logs? Yes. Each row will contain details such as contact name, phone number, status, and timestamp. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com