# What to Do When Business Account has been locked or banned > What to Do When Your Business Account Has Been Locked Steps to appeal a locked Meta Business Account due to a policy violation, verification failure, or… - Source: https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/what-to-do-when-business-account-has-been-locked-or-banned - Section: Reselling Products / WhatsApp - Reading time: 3 min - Images: 3, each explained below --- # What to Do When Your Business Account Has Been Locked Steps to appeal a locked Meta Business Account due to a policy violation, verification failure, or suspicious activity. TABLE OF CONTENTS - [What to Do When Business Account Has Been Locked](#what-to-do-when-business-account-has-been-locked) - [Frequently Asked Questions (FAQ)](#frequently-asked-questions-faq) ## What to Do When Business Account Has Been Locked If your **Meta Business Account has been locked**, it's likely due to a policy violation, verification failure, or suspicious activity. Here's what you can do: 1 Submit an Appeal via Meta Business Manager Go to the [Account Quality Dashboard](https://business.facebook.com/accountquality). Select the banned account or asset — click on the relevant business asset flagged by Meta. Click **"View Details"** and proceed to **"Request Review"** if the option is available. ![Account Quality Dashboard](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046256208/original/nU5MFj9Bx38gjvdpZPwEY8qfru-w8QcvHw.png) **What to Do When Business Account Has Been Locked (image 1 of 3)** This screenshot appears in the "What to Do When Business Account Has Been Locked" section of "What to Do When Business Account has been locked or banned". For context, this section explains: What to Do When Your Business Account Has Been Locked Steps to appeal a locked Meta Business Account due to a policy violation, verification failure, or suspicious activity. TABLE OF CONTENTS What to Do When Business Account Has Been Locked If your Meta Business Account has been locked, it's…. This part of the guide covers 8 fields, listed below. - Fields: What to Do When Business Account Has Been Locked, Frequently Asked Questions (FAQ), Proof of ownership for domain names or phone numbers, Business Name: [Your Business Name], Business Manager ID: [Your Business Manager ID], WhatsApp Phone Number: [Your WhatsApp Business Number], WABA ID (if known): [Your WhatsApp Business Account ID], Website of the Business: [Your Website of the Business] - Controls: Meta Business Account has been locked, "View Details", "Request Review", business verification documents, Proof of ownership, business use case explanation, Avoid submitting multiple appeals, business verification, unsolicited messages, approved templates, good quality rating Example values (illustrative, not read from the screenshot): - Business Name: [Your Business Name]: Northgate Dental - Business Manager ID: [Your Business Manager ID]: Northgate Dental - Website of the Business: [Your Website of the Business]: https://northgatedental.com Full procedure: 1. What to Do When Business Account Has Been Locked 2. Frequently Asked Questions (FAQ) 2 Click on Request Review ![Request Review option](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046256330/original/ahNGp2kgkZAk4tExD3QC8Jfj8E9Kb9_wiQ.png) **What to Do When Business Account Has Been Locked (image 2 of 3)** This screenshot appears in the "What to Do When Business Account Has Been Locked" section of "What to Do When Business Account has been locked or banned". For context, this section explains: What to Do When Your Business Account Has Been Locked Steps to appeal a locked Meta Business Account due to a policy violation, verification failure, or suspicious activity. TABLE OF CONTENTS What to Do When Business Account Has Been Locked If your Meta Business Account has been locked, it's…. This part of the guide covers 8 fields, listed below. - Fields: What to Do When Business Account Has Been Locked, Frequently Asked Questions (FAQ), Proof of ownership for domain names or phone numbers, Business Name: [Your Business Name], Business Manager ID: [Your Business Manager ID], WhatsApp Phone Number: [Your WhatsApp Business Number], WABA ID (if known): [Your WhatsApp Business Account ID], Website of the Business: [Your Website of the Business] - Controls: Meta Business Account has been locked, "View Details", "Request Review", business verification documents, Proof of ownership, business use case explanation, Avoid submitting multiple appeals, business verification, unsolicited messages, approved templates, good quality rating Example values (illustrative, not read from the screenshot): - Business Name: [Your Business Name]: Northgate Dental - Business Manager ID: [Your Business Manager ID]: Northgate Dental - Website of the Business: [Your Website of the Business]: https://northgatedental.com Full procedure: 1. What to Do When Business Account Has Been Locked 2. Frequently Asked Questions (FAQ) 3 Provide Required Documentation During the appeal process, Meta may ask you to submit the following: - Valid **business verification documents** (e.g., government-issued license, tax ID, utility bill) - **Proof of ownership** for domain names or phone numbers - A clear **business use case explanation** (what your business does and how you use Meta platforms) ![Documentation request](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046256487/original/QIz3Rni-nOSYT-qPXXaAiCIghQvBTJo4gA.png) **What to Do When Business Account Has Been Locked (image 3 of 3)** This screenshot appears in the "What to Do When Business Account Has Been Locked" section of "What to Do When Business Account has been locked or banned". For context, this section explains: What to Do When Your Business Account Has Been Locked Steps to appeal a locked Meta Business Account due to a policy violation, verification failure, or suspicious activity. TABLE OF CONTENTS What to Do When Business Account Has Been Locked If your Meta Business Account has been locked, it's…. This part of the guide covers 8 fields, listed below. - Fields: What to Do When Business Account Has Been Locked, Frequently Asked Questions (FAQ), Proof of ownership for domain names or phone numbers, Business Name: [Your Business Name], Business Manager ID: [Your Business Manager ID], WhatsApp Phone Number: [Your WhatsApp Business Number], WABA ID (if known): [Your WhatsApp Business Account ID], Website of the Business: [Your Website of the Business] - Controls: Meta Business Account has been locked, "View Details", "Request Review", business verification documents, Proof of ownership, business use case explanation, Avoid submitting multiple appeals, business verification, unsolicited messages, approved templates, good quality rating Example values (illustrative, not read from the screenshot): - Business Name: [Your Business Name]: Northgate Dental - Business Manager ID: [Your Business Manager ID]: Northgate Dental - Website of the Business: [Your Website of the Business]: https://northgatedental.com Full procedure: 1. What to Do When Business Account Has Been Locked 2. Frequently Asked Questions (FAQ) Appeal Template to Submit to Meta Dear Meta Business Support Team, I am reaching out to appeal the recent restriction or lock placed on our WhatsApp Business account. Our business is committed to complying with all Meta and WhatsApp Business policies, and we believe this action may have been applied in error or due to a misunderstanding. Please find below the details of our account: - **Business Name:** \[Your Business Name\] - **Business Manager ID:** \[Your Business Manager ID\] - **WhatsApp Phone Number:** \[Your WhatsApp Business Number\] - **WABA ID (if known):** \[Your WhatsApp Business Account ID\] - **Website of the Business:** \[Your Website of the Business\] We kindly request a thorough review of our account. If there are any specific actions required on our part to resolve this issue or verify compliance, we are happy to cooperate fully. Thank you for your time and support. We look forward to resolving this matter quickly. 4 Wait for Meta's Response - Most appeals are reviewed within a few business days. - **Avoid submitting multiple appeals**, as this can delay the review process. Pro Tips to Prevent Future Blocks - Complete **business verification**. - Avoid sending **unsolicited messages** or spam via the WhatsApp API. - Use only **approved templates** for outbound messages. - Maintain a **good quality rating** in WhatsApp Manager. Sample Appeal Message Prompt (You Can Use This) Hello Meta Support, My Business Manager account (ID: \[your business ID\]) was recently blocked. I believe this may have been a misunderstanding or a verification issue. I am requesting a review and would be happy to provide any supporting documentation required (e.g., business license, domain ownership, utility bills). My intention is to fully comply with Meta's policies and use the platform responsibly. Kindly assist me in resolving this. Thank you, \[Your Full Name\] \[Business Name\] \[Contact Email\] ## Frequently Asked Questions (FAQ) Q: Why was my Meta Business Account blocked? Meta may block accounts due to failed business verification, policy violations (e.g., sending spam), suspicious activity, or incomplete documentation. You can view the exact reason in the [Account Quality Center](https://business.facebook.com/accountquality). Q: How long does Meta take to review my appeal? Most appeals are reviewed within a few business days. Avoid submitting multiple appeals, as this can delay the review process. Q: Will my WhatsApp templates, number, or account data be lost during a block? No. Blocking affects business account access but not the data itself. Once reinstated, your WhatsApp setup and templates remain intact. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com