# Old WhatsApp Voice Notes Appearing Blank in Conversations

> Old WhatsApp Voice Notes Appearing Blank in Conversations Why older voice notes show as blank messages, and what's behind it We have identified an issue…

- Source: https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/old-whatsapp-voice-notes-appearing-blank-in-conversations
- Section: Reselling Products / WhatsApp
- Reading time: 1 min
- Images: 1, each explained below

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# Old WhatsApp Voice Notes Appearing Blank in Conversations

Why older voice notes show as blank messages, and what's behind it

We have identified an issue where old voice notes that were sent or received appear as blank messages in the conversation window.

![Old WhatsApp Voice Notes Appearing Blank in Conversations (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044160036/original/jfgV6bfRZ_hx83c8GCUzJdf8tou54-A03g.png)

**Old WhatsApp Voice Notes Appearing Blank in Conversations (image 1 of 1)**

This screenshot appears in the "Old WhatsApp Voice Notes Appearing Blank in Conversations" section of "Old WhatsApp Voice Notes Appearing Blank in Conversations". For context, this section explains: Old WhatsApp Voice Notes Appearing Blank in Conversations Why older voice notes show as blank messages, and what's behind it We have identified an issue where old voice notes that were sent or received appear as blank messages in the conversation window. Solution Meta's Media Retention Policy for….

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## Solution

### Meta's Media Retention Policy for Conversations

Meta does not store media shared in conversations for more than 30 days. Once this period has passed, the media will no longer be visible in the conversation.

We understand the importance of transparency in media availability, and we are actively working on a feature to display this information in the user interface (UI) for better clarity. Stay tuned for updates as we enhance the user experience.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com