# How to send Images, Video, Audio and Document via WhatsApp > WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table… - Source: https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/how-to-send-images-video-audio-and-document-via-whatsapp - Section: Reselling Products / WhatsApp - Reading time: 1 min - Images: 8, each explained below --- WhatsApp Automation # How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents - [How to Send Images, Video, Audio and Documents via WhatsApp](#how-to-send-images-video-audio-and-documents-via-whatsapp-2) - [FAQ](#faq) **Note:** WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer sends a message and closes 24 hours after their last message. Outside this window, only approved message templates can be sent. ## How to Send Images, Video, Audio and Documents via WhatsApp 1Go to the **Automation** tab in your dashboard. ![Automation tab in dashboard](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045580731/original/u8aJHt15WV4o6TlmrA3C5pvxt-_MCPLYUw.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 1 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ 2Click on **Create Workflow**, then select **Start from Scratch**. ![Create workflow, start from scratch](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045580825/original/zxm_pvd2hKpDcuUwfhiV1uVKIBFHO7cuWg.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 2 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ 3Click on the **"+" icon** to add a new workflow step. ![Add new workflow step](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045581489/original/lJB_r3TEqJyspIG6jsV4KnrvLgs9QMfmIw.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 3 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ 4Search for **"WhatsApp: Customer Service Window Check"** and select it. This step confirms the message will only send while the 24-hour window is open. ![WhatsApp Customer Service Window Check step](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045581858/original/U3jhl-Ru6fnVb-9WzReTQ21Yb3FeCeHdPw.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 4 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ 5Under the **Open** branch, click the **"+" icon** to add the next step. ![Add step under Open branch](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045582056/original/prxqdl3Cc38Z8fif9qBqttuQqAQXkYdcIA.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 5 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ 6Select the **WhatsApp Media** action, choose the **From Number**, and specify the **Media Type** — Audio, Image, Video, or Document. ![Choose From Number and Media Type](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045582495/original/YYIHFCIxxH8Pmzh8dUmBFNDKn6jPrvUdkA.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 6 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ ![From Number and Media Type detail view](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045582664/original/aLcgcTu0SHWcRNBeQQOL1wRRTIXes6sT_g.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 7 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ 7Click **Save Action** to complete the step. ![Save Action](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045582765/original/-N8jHztIRqZY3TvcjN2H9O_fzvRt-7TDWg.png) **How to Send Images, Video, Audio and Documents via WhatsApp (image 8 of 8)** This screenshot appears in the "How to Send Images, Video, Audio and Documents via WhatsApp" section of "How to send Images, Video, Audio and Document via WhatsApp". For context, this section explains: WhatsApp Automation How to Send Images, Video, Audio and Documents via WhatsApp Send media messages from a workflow using the WhatsApp Media action Table of Contents Note: WhatsApp media messages can only be sent inside the 24-hour customer service window — the period that opens after a customer…. This part of the guide covers 2 fields, listed below. - Fields: How to Send Images, Video, Audio and Documents via WhatsApp, FAQ - Controls: Automation, Create Workflow, Start from Scratch, "+" icon, Open, WhatsApp Media, From Number, Media Type, Save Action Full procedure: 1. How to Send Images, Video, Audio and Documents via WhatsApp 2. FAQ ## FAQ Q: How do I ensure the workflow is within the active customer window? After starting your workflow, click the **"+" icon** and search for **"WhatsApp: Customer Service Window Check."** This step ensures the message is only sent while the customer's 24-hour response window is open. Q: Can I test the media message in real time? Yes. Once your workflow is set up and published, you can trigger it under test conditions to confirm the media sends correctly. Q: What media options can I send via WhatsApp? You can send audio files, images, videos, documents, and other supported file types through the **Media Type** dropdown in the action settings. Q: How do I choose the sending number for the media message? In the **WhatsApp Media** action, select the **From Number** that's already connected to your account. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com