# Client Portal Branded Mobile APP -Full Setup Guide For Agency > In this article, we will discuss how you can resell Client Portal Branded Mobile APP to your clients and keep track of which all sub-accounts are using… - Source: https://docs.ghlcustomercare.com/docs/reselling-products/client-portal-branded-mobile-app/client-portal-branded-mobile-app-full-setup-guide-for-agency - Section: Reselling Products / Client Portal Branded Mobile APP - Reading time: 4 min - Images: 16, each explained below - Modified on Thu, 25 Sep, 2025 at 7:28 PM --- **In this article, we will discuss how you can resell Client Portal Branded Mobile APP to your clients and keep track of which all sub-accounts are using it via GHL Customer Care.** --- **TABLE OF CONTENTS** - [Connect your Agency Stripe Account](#connect-your-agency-stripe-account) - [Setting your Branded Client Portal Mobile App Price](#setting-your-branded-client-portal-mobile-app-price) - [Personalising offers for certain clients](#personalising-offers-for-certain-clients) - [How do I disable Branded Client Portal Mobile App for certain clients?](#how-do-i-disable-branded-client-portal-mobile-app-for-certain-clients) - [How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location?](#how-do-i-directly-deploy-branded-client-portal-mobile-app-without-stripe-reselli) - [How do I check how much am I paying to GHL Customer Care and for which accounts?](#how-do-i-check-how-much-am-i-paying-to-ghl-customer-care-and-for-which-accounts) - [How is the experience for your client?](#how-is-the-experience-for-your-client) - [How do your clients discover this feature?](#how-do-your-clients-discover-this-feature) - [How do your Clients complete the purchase?](#how-do-your-clients-complete-the-purchase) - [How does you client setup the Branded Client Portal mobile App?](#how-does-you-client-setup-the-branded-client-portal-mobile-app) - [How does the billing work?](#how-does-the-billing-work) - [App Subscription Inactive Warning](#app-subscription-inactive-warning) - [Book A Call With Customer Success](#book-a-call-with-customer-success) --- **Pre-requisites for Auto-Reselling** ### **Connect your Agency Stripe Account** Your agency Stripe account will be used to collect subscription payments for Branded Clientportal App from your clients. You can connect your agency Stripe account to your agency by following this help article - https://docs.ghlcustomercare.com/support/solutions/articles/48001171910-how-to-connect-stripe-to-your-agency-dashboard **Note:** You can also deploy Branded Client Portal App to sub-accounts if you do not have a Stripe without availing the auto-resell feature. --- ## **Setting your Branded Client Portal Mobile App Price** You can set your agency-wide offer by configuring it on the Agency left menu -> Reselling tab ![Setting your Branded Client Portal Mobile App Price (image 1 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028890082/original/pDR00fmzhEZneZKKDuGyVxDQQGaa14-ifA.png) **Setting your Branded Client Portal Mobile App Price (image 1 of 16)** This screenshot appears in the "Setting your Branded Client Portal Mobile App Price" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: You can set your agency-wide offer by configuring it on the Agency left menu -> Reselling tab. Immediately after, the guide continues: If you wish to offer a different rate to certain clients, you can do so by following these two steps. - What this covers: You can set your agency-wide offer by configuring it on the Agency left menu -> Reselling tab - Next: If you wish to offer a different rate to certain clients, you can do so by following these two steps: --- ## **Personalising offers for certain clients** If you wish to offer a different rate to certain clients, you can do so by following these two steps: **Step 1:** Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients ![Personalising offers for certain clients (image 2 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155008617196/original/ESt8rJrKH8t72uVukevwtQGG4hbxPT2rtg.png) **Personalising offers for certain clients (image 2 of 16)** This screenshot appears in the "Personalising offers for certain clients" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients. Immediately after, the guide continues: Step 2: Scroll down to the reselling section -> Change the Branded Client Portal Mobile App Pricing -> Hit Save. - What to click: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients - Next: Step 2: Scroll down to the reselling section -> Change the Branded Client Portal Mobile App Pricing -> Hit Save **Step 2:** Scroll down to the reselling section -> Change the Branded Client Portal Mobile App Pricing -> Hit Save --- ## **How do I disable Branded Client Portal Mobile App for certain clients?** If you have certain clients that you do not wish to offer Branded Client Portal Mobile APP to, you can do so by following these two steps: **Step 1:** Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients ![How do I disable Branded Client Portal Mobile App for certain clients? (image 3 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155008617196/original/ESt8rJrKH8t72uVukevwtQGG4hbxPT2rtg.png) **How do I disable Branded Client Portal Mobile App for certain clients? (image 3 of 16)** This screenshot appears in the "How do I disable Branded Client Portal Mobile App for certain clients?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients. Immediately after, the guide continues: Step 2: Scroll down to the reselling section -> Disable Branded Client Portal Mobile App by toggle -> Hit Save. - What to click: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients - Next: Step 2: Scroll down to the reselling section -> Disable Branded Client Portal Mobile App by toggle -> Hit Save **Step 2:** Scroll down to the reselling section -> Disable Branded Client Portal Mobile App by toggle -> Hit Save ![How do I disable Branded Client Portal Mobile App for certain clients? (image 4 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028863988/original/Vut3tme9uixKr1P8sI1GNxkJiX24dVXlWg.png) **How do I disable Branded Client Portal Mobile App for certain clients? (image 4 of 16)** This screenshot appears in the "How do I disable Branded Client Portal Mobile App for certain clients?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 2: Scroll down to the reselling section -> Disable Branded Client Portal Mobile App by toggle -> Hit Save. Immediately after, the guide continues: This offer can only be disabled before the sale has happened. Once a location already purchased Branded Client Portal Mobile App, you can not disable it from here. - What to choose: Step 2: Scroll down to the reselling section -> Disable Branded Client Portal Mobile App by toggle -> Hit Save - Next: This offer can only be disabled before the sale has happened. Once a location already purchased Branded Client Portal Mobile App, you can not disable it from here. **Please note:** This offer can only be disabled before the sale has happened. Once a location already purchased Branded Client Portal Mobile App, you can not disable it from here.  ![How do I disable Branded Client Portal Mobile App for certain clients? (image 5 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028863909/original/sJckNnDACYKB2XDHs9E4-b6qU0uIty5dlA.png) **How do I disable Branded Client Portal Mobile App for certain clients? (image 5 of 16)** This screenshot appears in the "How do I disable Branded Client Portal Mobile App for certain clients?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: This offer can only be disabled before the sale has happened. Once a location already purchased Branded Client Portal Mobile App, you can not disable it from here. Immediately after, the guide continues: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients. - What this covers: This offer can only be disabled before the sale has happened. Once a location already purchased Branded Client Portal Mobile App, you can not disable it from here. - Next: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients --- ## **How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location?** **Step 1:** Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients ![How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location? (image 6 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155008617196/original/ESt8rJrKH8t72uVukevwtQGG4hbxPT2rtg.png) **How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location? (image 6 of 16)** This screenshot appears in the "How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients. Immediately after, the guide continues: Step 2: Scroll down to the reselling section -> Under Branded Client Portal Mobile App -> Read and Accept Deploy Branded Client Portal Mobile App directly T&C -> Hit pay Now. - What to click: Step 1: Go to Sub-Account List -> search for Client -> Click on three dots -> Manage Clients - Next: Step 2: Scroll down to the reselling section -> Under Branded Client Portal Mobile App -> Read and Accept Deploy Branded Client Portal Mobile App directly T&C -> Hit pay Now **Step 2:** Scroll down to the reselling section -> Under Branded Client Portal Mobile App -> Read and Accept Deploy Branded Client Portal Mobile App directly T&C -> Hit pay Now ![How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location? (image 7 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028865004/original/jTg0HtwHjOPjhcFW07HY-6cH5VZnb-P19g.png) **How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location? (image 7 of 16)** This screenshot appears in the "How do I directly deploy Branded Client Portal Mobile App without Stripe/Reselling to a location?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 2: Scroll down to the reselling section -> Under Branded Client Portal Mobile App -> Read and Accept Deploy Branded Client Portal Mobile App directly T&C -> Hit pay Now. Immediately after, the guide continues: Branded Client Portal Mobile App under app settings won’t be visible for the location until this manual deployment takes place(in case agency does not have a Stripe account). It’s important to highlight that manual deployment won’t…. - What to click: Step 2: Scroll down to the reselling section -> Under Branded Client Portal Mobile App -> Read and Accept Deploy Branded Client Portal Mobile App directly T&C -> Hit pay Now - Next: Branded Client Portal Mobile App under app settings won’t be visible for the location until this manual deployment takes place(in case agency does not have a Stripe account). It’s important to highlight that manual deployment won’t establish a subscription between the location and agency, while subscriptions with GHL Customer Care and the agency will still be created. **Please note:** Branded Client Portal Mobile App under app settings won’t be visible for the location until this manual deployment takes place(in case agency does not have a Stripe account). It’s important to highlight that manual deployment won’t establish a subscription between the location and agency, while subscriptions with GHL Customer Care and the agency will still be created. --- ## **How do I check how much am I paying to GHL Customer Care and for which accounts?** You can check the same by following these two steps: **Step 1:** Go to Agency Settings -> Billing -> Subscription -> Reselling Branded Client Portal Mobile App-> You can directly see the amount/month and the number of subscription ![How do I check how much am I paying to GHL Customer Care and for which accounts? (image 8 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155027278677/original/qfXv81LmWkGBrIM1YpFiKO1PQ5jIE_jR-Q.png) **How do I check how much am I paying to GHL Customer Care and for which accounts? (image 8 of 16)** This screenshot appears in the "How do I check how much am I paying to GHL Customer Care and for which accounts?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 1: Go to Agency Settings -> Billing -> Subscription -> Reselling Branded Client Portal Mobile App-> You can directly see the amount/month and the number of subscription. The navigation path used here is Reselling Branded Client Portal Mobile App- > You. Immediately after, the guide continues: Step 2: Click on Show sub-accounts -> It will list down all the sub-accounts on Branded Client Portal Mobile App for you. - Path: Reselling Branded Client Portal Mobile App- > You - What this covers: Step 1: Go to Agency Settings -> Billing -> Subscription -> Reselling Branded Client Portal Mobile App-> You can directly see the amount/month and the number of subscription - Next: Step 2: Click on Show sub-accounts -> It will list down all the sub-accounts on Branded Client Portal Mobile App for you **Step 2:** Click on Show sub-accounts -> It will list down all the sub-accounts on Branded Client Portal Mobile App for you ![How do I check how much am I paying to GHL Customer Care and for which accounts? (image 9 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155027278713/original/CQ9YpFMr12rqJZ3-KPT4jlqlkIRpfTvXPg.png) **How do I check how much am I paying to GHL Customer Care and for which accounts? (image 9 of 16)** This screenshot appears in the "How do I check how much am I paying to GHL Customer Care and for which accounts?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Step 2: Click on Show sub-accounts -> It will list down all the sub-accounts on Branded Client Portal Mobile App for you. Immediately after, the guide continues: Your clients can discover Branded Client Portal Mobile App in the Sub-Account left Menu Sites ->Client Portal -> Settings -> Branded Mobile App. - What to click: Step 2: Click on Show sub-accounts -> It will list down all the sub-accounts on Branded Client Portal Mobile App for you - Next: Your clients can discover Branded Client Portal Mobile App in the Sub-Account left Menu Sites ->Client Portal -> Settings -> Branded Mobile App --- ## **How is the experience for your client?** ### **How do your clients discover this feature?** Your clients can discover Branded Client Portal Mobile App in the Sub-Account left Menu Sites ->Client Portal -> Settings -> Branded Mobile App ![How do your clients discover this feature? (image 10 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155027280079/original/JQ7A5vekEyhWdSeqe4NzWKHq_ZKBiccq1w.png) **How do your clients discover this feature? (image 10 of 16)** This screenshot appears in the "How do your clients discover this feature?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Your clients can discover Branded Client Portal Mobile App in the Sub-Account left Menu Sites ->Client Portal -> Settings -> Branded Mobile App. Immediately after, the guide continues: Once your clients have discovered the feature, they can proceed to purchase Branded Client Portal Mobile App from you by submitting the payment details and confirming the same. When your client clicks the Confirm button the system will…. - What this covers: Your clients can discover Branded Client Portal Mobile App in the Sub-Account left Menu Sites ->Client Portal -> Settings -> Branded Mobile App - Next: Once your clients have discovered the feature, they can proceed to purchase Branded Client Portal Mobile App from you by submitting the payment details and confirming the same. When your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. --- ## **How do your Clients complete the purchase?** 1. Once your clients have discovered the feature, they can proceed to purchase Branded Client Portal Mobile App from you by submitting the payment details and confirming the same. 2. When your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. ![Step 2 of 2: When your client clicks the Confirm button the system will create the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155027444155/original/yWvVGcu6jZyl_6oiU91QGEJYg0LhayPNFw.png) **Step 2 of 2: When your client clicks the Confirm button the system will create the…** This screenshot accompanies step 2 of 2 in the "How do your Clients complete the purchase?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". At this point in the walkthrough you when your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. - How to confirm: When your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. Full procedure: 1. Once your clients have discovered the feature, they can proceed to purchase Branded Client Portal Mobile App from you by submitting the payment details and confirming the same. 2. When your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. <- this image ![Step 2 of 2: When your client clicks the Confirm button the system will create the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155027444229/original/EiAwZeo1lS1-MPpqN6Z1TfO-f7P2F_kTKg.png) **Step 2 of 2: When your client clicks the Confirm button the system will create the…** This screenshot accompanies step 2 of 2 in the "How do your Clients complete the purchase?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". At this point in the walkthrough you when your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. - How to confirm: When your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. Full procedure: 1. Once your clients have discovered the feature, they can proceed to purchase Branded Client Portal Mobile App from you by submitting the payment details and confirming the same. 2. When your client clicks the Confirm button the system will create the subscription, process the payment, and take them to the App dashboard. <- this image ## **How does you client setup the Branded Client Portal mobile App?** The Help article guides through the detailed step by step process https://help.leadconnectorhq.com/en/support/solutions/articles/155000002608-how-to-setup-branded-client-portal-mobile-app --- ## **How does the billing work?** When your client purchases Branded Client Portal App it creates 2 subscriptions in the System 1. Between your client's card & your Stripe Account so you can collect payment from your clients 2. Between GHL Customer Care & your Stripe account, you pay $79/month/location to GHL Customer Care  ![Step 2 of 2: Between GHL Customer Care & your Stripe account, you pay…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155027283088/original/NDX58TboojyTCXU7ksrQiga0aQzDRpgUfQ.png) **Step 2 of 2: Between GHL Customer Care & your Stripe account, you pay…** This screenshot accompanies step 2 of 2 in the "How does the billing work?" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". At this point in the walkthrough you between GHL Customer Care & your Stripe account, you pay $79/month/location to GHL Customer Care. - What this covers: Between GHL Customer Care & your Stripe account, you pay $79/month/location to GHL Customer Care Full procedure: 1. Between your client's card & your Stripe Account so you can collect payment from your clients 2. Between GHL Customer Care & your Stripe account, you pay $79/month/location to GHL Customer Care <- this image --- ## **App Subscription Inactive Warning** Users of Branded Mobile Apps will see a special screen when there is problem with their subscription (paused or cancelled). This makes it clear that: - Their branded app is no longer live - Action is required to renew the subscription - Their customers are affected, adding urgency and visibility to the situation This screen helps highlight the impact of cancellation and encourages timely resubscription, ultimately helping reduce churn. It also provides a convenient Resubscribe & Reignite My App button to fix the issue. ![App Subscription Inactive Warning (image 14 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054629550/original/jeygOBJihgX8gnlRzY-FwnF3pxnIG4Dkgw.png) **App Subscription Inactive Warning (image 14 of 16)** This screenshot appears in the "App Subscription Inactive Warning" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: This screen helps highlight the impact of cancellation and encourages timely resubscription, ultimately helping reduce churn. It also provides a convenient Resubscribe & Reignite My App button to fix the issue. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Agencies can directly schedule a call with our team to set up their white-labeled branded apps. This feature is. - What this covers: This screen helps highlight the impact of cancellation and encourages timely resubscription, ultimately helping reduce churn. It also provides a convenient Resubscribe & Reignite My App button to fix the issue. - Fields: Their branded app is no longer live, Action is required to renew the subscription - Next: Agencies can directly schedule a call with our team to set up their white-labeled branded apps. This feature is: Full procedure: 1. Their branded app is no longer live 2. Action is required to renew the subscription 3. Their customers are affected, adding urgency and visibility to the situation --- ## **Book A Call With Customer Success** Agencies can directly schedule a call with our team to set up their white-labeled branded apps. This feature is: - Exclusive to agencies - Designed to increase adoption - Aimed at reducing time-to-live by providing guided onboarding support Access the booking page with the Book A Call With Our Team button. Note: this button is only visible to Agency Admins. ![Book A Call With Customer Success (image 15 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054629521/original/czG45Edxs1k8gIthMgoDz4bcN3D8NitqCw.png) **Book A Call With Customer Success (image 15 of 16)** This screenshot appears in the "Book A Call With Customer Success" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: Note: this button is only visible to Agency Admins. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: The direct link is here Book A Call With Our Team. - What this covers: Note: this button is only visible to Agency Admins. - Fields: Exclusive to agencies, Designed to increase adoption - Next: The direct link is here Book A Call With Our Team Full procedure: 1. Exclusive to agencies 2. Designed to increase adoption 3. Aimed at reducing time-to-live by providing guided onboarding support The direct link is here [Book A Call With Our Team](https://speakwith.us/productscalls_brandapp) ![Book A Call With Customer Success (image 16 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054629493/original/9ARrWPOshGVdq2XK4sgppY83HZWTYHo-5Q.png) **Book A Call With Customer Success (image 16 of 16)** This screenshot appears in the "Book A Call With Customer Success" section of "Client Portal Branded Mobile APP -Full Setup Guide For Agency". The text alongside this image reads: The direct link is here Book A Call With Our Team. This part of the guide covers 2 fields, listed below. - What this covers: The direct link is here Book A Call With Our Team - Fields: Exclusive to agencies, Designed to increase adoption Full procedure: 1. Exclusive to agencies 2. Designed to increase adoption 3. Aimed at reducing time-to-live by providing guided onboarding support --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com