Maximizing Customer Engagement with Reviews AI: A Guide to Suggestive and Auto-Pilot Modes

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Enhancing your online reputation and building trust with customers is now easier than ever with our Reviews AI feature. Whether you want to make your Google and Facebook review management more efficient or automate your review responses, our feature offers two distinct modes: Suggestive and Auto-Pilot. In this guide, we'll walk you through how to make the most of these modes and explain the pricing structure. The current Reviews AI Pricing is 1 cent per review response.

TABLE OF CONTENTS

• How to enable Reviews AI for all your sub-accounts:
• How to enable Reviews AI for selective sub-accounts:
• Getting Started with Reviews AI
• a) Suggestive Mode: Crafting Authentic Responses
• b) Auto-Pilot Mode: Streamlining Your Review Management
• Pricing Structure
• Best Practices for Reviews AI:
• Re-billing the costs to your clients and making a profit:
  • How to turn on re-billing for my clients?
  • How does re-billing work?

How to enable Reviews AI for all your sub-accounts:

For all the existing Agencies, Reviews AI is turned off. They will require to enable it at Agency level on ‘Company’ page. Once turned on All the sub account will have Reviews AI option at Reputation settings page.

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How to enable Reviews AI for selective sub-accounts:

The Agencies can enable/disable Reviews AI for specific sub-accounts by navigating to Settings -> Reviews AI

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Getting Started with Reviews AI

Accessing Reviews AI: To get started, log in to your account and navigate to Reputation tab.  The Reviews AI feature is available on the Reviews Section. 

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a) Suggestive Mode: Crafting Authentic Responses

Suggestive Mode helps you compose personalised and genuine review responses. It provides suggestions based on the review content, making it easier to engage with your customers authentically. In suggestive Mode users have to select the AI Reply button, and the Reviews AI will generate unique review responses.

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Note: You can regenerate the review responses. Each regeneration will cost 0.01$ after the first three free trials are consumed.

b) Auto-Pilot Mode: Streamlining Your Review Management

Auto-Pilot Mode is designed for efficiency. It allows you to automate the review response process, saving you time while maintaining a professional and personalised touch.

With Auto-Pilot Mode, you have the power to:

• Customise automated responses based on star ratings.
• Define the wait time before sending each response.
• Add a personal touch with review response footers, including thank-you notes or your business name.
• Tailor auto responses for specific sources, such as Facebook and Google.

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Pricing

The AI Response pricing works like this:

• 1st generation: $0.01 (to validate billing and establish a baseline)
• 2nd generation: free
• 3rd generation: free
• 4th generation: free
• 5th+ generation: $0.01

Best Practices for Reviews AI:

• Tailoring Responses to Your Brand: Customise suggested responses to align with your brand's tone and personality.

• Monitoring and Customising Auto-Pilot Responses: Regularly review and adjust Auto-Pilot responses to ensure they reflect your brand's values and standards.

• Engaging with Customers Beyond Reviews: While Reviews AI can handle responses efficiently, don't forget the importance of deeper customer engagement beyond review replies.

Re-billing the costs to your clients and making a profit:

Once you have enabled Reviews AI in your agency account, it will automatically enable all your clients to use it. You can bill your clients at cost or add an additional markup of your choosing.

How to turn on re-billing for my clients?

1. Ensure you have enabled Reviews AI for your Agency first.
2. If the sub-account isn't in SaaS Mode already, switch the sub-account into SaaS Mode by going into your Agency account > Accounts tab > Scroll to the sub-account > Click the three dots icon and select "Switch to SaaS." Please refer to this article to learn How to convert a location to SaaS.
3. In Agency account > Accounts tab > Scroll to the Sub-Account > Click the View Details link > Scroll to the Reviews AI Re-Sell Settings section and toggle it on.
4. Use the slider to set the amount of markup you like to make and hit save.
5. Rinse and repeat for all your Sub-Accounts where you wish to re-bill for usage.

How does re-billing work?

• Agencies pay GHL Customer Care and get invoices with GHL Customer Care branding
• Sub-accounts (your clients) pay you (the agency) and get invoices with your branding. The money is deposited in your Stripe account connected to your agency level. How do I connect my agency's Stripe account to collect payments from my clients?

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