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Reputation Management & Reviews

Manual Reviews - Add & Manage Offline Reviews

Learn how to enable Manual Reviews, add single or CSV‑imported offline reviews, and display them in GHL Customer Care widgets alongside Google and integrated sources.

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On this page
  1. Key Benefits of Manual Reviews
  2. How To Setup Manual Reviews
  3. Manually Add a Review
  4. Bulk Import Reviews via CSV
  5. Showcase Manual Reviews in Widgets
  6. Frequently Asked Questions
  7. Related Articles

Manual Reviews lets you add customer feedback collected outside connected platforms (e.g., paper forms, emails, calls) into GHL Customer Care. You can create individual reviews, bulk import via CSV, and display them alongside Google and other integrated reviews—plus include them in Review Widgets for your website. This guide explains setup, entry options, and display controls.

TABLE OF CONTENTS

What are Manual Reviews?

Manual Reviews provides a structured way to record offline or unsupported‑platform feedback so your reputation data, summaries, and website widgets show a complete picture—not just reviews fetched from integrations. By centralizing these entries in Reputation → Reviews, teams can manage, filter, and showcase them consistently with existing review workflows.

Key Benefits of Manual Reviews

Understanding the core benefits helps you decide when and where to use Manual Reviews in your workflow—whether migrating legacy feedback, filling gaps from offline channels, or unifying disparate sources.

  • Complete Coverage: Add offline/unsupported reviews so your public proof isn’t limited to connected platforms.
  • Unified Management: Work from one Reviews list with consistent cards, filters, and labeling.
  • Bulk Efficiency: Import large historical datasets quickly via CSV with field validations.
  • Widget-Ready: Publish manual reviews across widget layouts and filter by source for precise curation.
  • Migration-Friendly: Move legacy feedback into GHL Customer Care to keep past wins visible.
  • AI-Compatible: Ensure AI summaries analyze the full spectrum of feedback.

How To Setup Manual Reviews

Enabling Manual Reviews in Labs activates the feature for your account. After enabling, use the Reviews tab for single entries or CSV imports, then optionally publish through widgets.

Manually Add a Review

  1. Open Reputation, navigate to the Reviews tab and click Add Reviews.
    Step 1 of 4: Open Reputation, navigate to the Reviews tab and click Add R eviews What this shows Step 1 of 4: Open Reputation, navigate to the Reviews tab and click Add R eviews. What this shows Shows where to go for step 1 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 1 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you open Reputation, navigate to the Reviews tab and click Add R eviews. The next step is to select the Add Manually tab. Step 1 of 4Image 1 of 12 Where to goOpen Reputation, navigate to the Reviews tab and click Add R eviews.
    Buttons and menus referenced ReputationReviewsAdd ReviewsAddManuallySubmitReview
    Next stepSelect the Add Manually tab.
    All 4 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add R eviews. this image
    2. Select the Add Manually tab.
    3. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed.
    4. Click Submit Review.
  2. Select the Add Manually tab.
    Step 2 of 4: Select the Add Manually tab What this shows Step 2 of 4: Select the Add Manually tab. What this shows Shows what to choose for step 2 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 2 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you select the Add Manually tab. For context, this section explains: Open Reputation, navigate to the Reviews tab and click Add R eviews. Select the Add Manually tab. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed. Click Submit Review. The next step is to add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed. Step 2 of 4Image 2 of 12 What to chooseSelect the Add Manually tab.
    Buttons and menus referenced AddManuallyReputationReviewsAdd ReviewsSubmitReview
    Next stepAdd fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed.
    All 4 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add R eviews.
    2. Select the Add Manually tab. this image
    3. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed.
    4. Click Submit Review.
  3. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed.
    Step 3 of 4: Add fields like Rating, Testimonials, Date, Platform, Profile Picture… What this shows Step 3 of 4: Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed. What this shows Shows what this covers for step 3 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 3 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed. The next step is to click Submit Review. Step 3 of 4Image 3 of 12 What this coversAdd fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed.
    Buttons and menus referenced ReputationReviewsAdd ReviewsAddManuallySubmitReview
    Next stepClick Submit Review.
    All 4 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add R eviews.
    2. Select the Add Manually tab.
    3. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed. this image
    4. Click Submit Review.
  4. Click Submit Review.
    Step 4 of 4: Click Submit Review What this shows Step 4 of 4: Click Submit Review. What this shows Shows how to confirm for step 4 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 4 of 4 in the "Manually Add a Review" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you click Submit Review. For context, this section explains: Open Reputation, navigate to the Reviews tab and click Add R eviews. Select the Add Manually tab. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed. Click Submit Review. Step 4 of 4Image 4 of 12 How to confirmClick Submit Review.
    Buttons and menus referenced SubmitReviewReputationReviewsAdd ReviewsAddManually
    All 4 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add R eviews.
    2. Select the Add Manually tab.
    3. Add fields like Rating, Testimonials, Date, Platform, Profile Picture and Customer Name as needed.
    4. Click Submit Review. this image

Bulk Import Reviews via CSV

  1. Open Reputation, navigate to the Reviews tab and click Add Reviews.
    Step 1 of 5: Open Reputation, navigate to the Reviews tab and click Add Review s What this shows Step 1 of 5: Open Reputation, navigate to the Reviews tab and click Add Review s. What this shows Shows where to go for step 1 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 1 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you open Reputation, navigate to the Reviews tab and click Add Review s. The next step is to choose Upload CSV tab. Step 1 of 5Image 5 of 12 Where to goOpen Reputation, navigate to the Reviews tab and click Add Review s.
    Buttons and menus referenced ReputationReviewsAdd ReviewsUploadCSVDownload CSV TemplateUpload Reviews
    Next stepChoose Upload CSV tab.
    All 5 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add Review s. this image
    2. Choose Upload CSV tab.
    3. Download the template using Download CSV Template and populate it with your data.
    4. Choose the platform and upload the CSV.
    5. Click Upload Reviews.
  2. Choose Upload CSV tab.
    Step 2 of 5: Choose Upload CSV tab What this shows Step 2 of 5: Choose Upload CSV tab. What this shows Shows what to choose for step 2 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 2 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you choose Upload CSV tab. For context, this section explains: Open Reputation, navigate to the Reviews tab and click Add Review s. Choose Upload CSV tab. Download the template using Download CSV Template and populate it with your data. Choose the platform and upload the CSV. Click Upload Reviews. The next step is to download the template using Download CSV Template and populate it with your data. Step 2 of 5Image 6 of 12 What to chooseChoose Upload CSV tab.
    Buttons and menus referenced UploadCSVReputationReviewsAdd ReviewsDownload CSV TemplateUpload Reviews
    Next stepDownload the template using Download CSV Template and populate it with your data.
    All 5 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add Review s.
    2. Choose Upload CSV tab. this image
    3. Download the template using Download CSV Template and populate it with your data.
    4. Choose the platform and upload the CSV.
    5. Click Upload Reviews.
  3. Download the template using Download CSV Template and populate it with your data.
    Step 3 of 5: Download the template using Download CSV Template and populate it with… What this shows Step 3 of 5: Download the template using Download CSV Template and populate it with your data. What this shows Shows what this covers for step 3 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 3 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you download the template using Download CSV Template and populate it with your data. The next step is to choose the platform and upload the CSV. Step 3 of 5Image 7 of 12 What this coversDownload the template using Download CSV Template and populate it with your data.
    Buttons and menus referenced Download CSV TemplateReputationReviewsAdd ReviewsUploadCSVUpload Reviews
    Next stepChoose the platform and upload the CSV.
    All 5 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add Review s.
    2. Choose Upload CSV tab.
    3. Download the template using Download CSV Template and populate it with your data. this image
    4. Choose the platform and upload the CSV.
    5. Click Upload Reviews.
  4. Choose the platform and upload the CSV.
    Step 4 of 5: Choose the platform and upload the CSV What this shows Step 4 of 5: Choose the platform and upload the CSV. What this shows Shows what to choose for step 4 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 4 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you choose the platform and upload the CSV. For context, this section explains: Open Reputation, navigate to the Reviews tab and click Add Review s. Choose Upload CSV tab. Download the template using Download CSV Template and populate it with your data. Choose the platform and upload the CSV. Click Upload Reviews. The next step is to click Upload Reviews. Step 4 of 5Image 8 of 12 What to chooseChoose the platform and upload the CSV.
    Buttons and menus referenced ReputationReviewsAdd ReviewsUploadCSVDownload CSV TemplateUpload Reviews
    Next stepClick Upload Reviews.
    All 5 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add Review s.
    2. Choose Upload CSV tab.
    3. Download the template using Download CSV Template and populate it with your data.
    4. Choose the platform and upload the CSV. this image
    5. Click Upload Reviews.
  5. Click Upload Reviews.
    Step 5 of 5: Click Upload Reviews What this shows Step 5 of 5: Click Upload Reviews. What this shows Shows what to click for step 5 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 5 of 5 in the "Bulk Import Reviews via CSV" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you click Upload Reviews. For context, this section explains: Open Reputation, navigate to the Reviews tab and click Add Review s. Choose Upload CSV tab. Download the template using Download CSV Template and populate it with your data. Choose the platform and upload the CSV. Click Upload Reviews. Step 5 of 5Image 9 of 12 What to clickClick Upload Reviews.
    Buttons and menus referenced Upload ReviewsReputationReviewsAdd ReviewsUploadCSVDownload CSV Template
    All 5 steps in this procedure
    1. Open Reputation, navigate to the Reviews tab and click Add Review s.
    2. Choose Upload CSV tab.
    3. Download the template using Download CSV Template and populate it with your data.
    4. Choose the platform and upload the CSV.
    5. Click Upload Reviews. this image

Showcase Manual Reviews in Widgets


Displaying manual reviews on your website ensures your best offline feedback appears wherever prospects evaluate you—across all widget layouts and filters.

  1. Go to Reputation → Widgets and choose or create a widget.
    Step 1 of 3: Go to Reputation → Widgets and choose or create a widget What this shows Step 1 of 3: Go to Reputation → Widgets and choose or create a widget. What this shows Shows where to go for step 1 of 3 in the "Showcase Manual Reviews in Widgets" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 1 of 3 in the "Showcase Manual Reviews in Widgets" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you go to Reputation → Widgets and choose or create a widget. The next step is to in Review Source, select the Manual. Step 1 of 3Image 10 of 12 Where to goGo to Reputation → Widgets and choose or create a widget.
    Buttons and menus referenced Reputation → WidgetsReviewSourceManual
    Next stepIn Review Source, select the Manual.
    All 3 steps in this procedure
    1. Go to Reputation → Widgets and choose or create a widget. this image
    2. In Review Source, select the Manual.
    3. Pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.).
  2. In Review Source, select the Manual.
    Step 2 of 3: In Review Source, select the Manual What this shows Step 2 of 3: In Review Source, select the Manual. What this shows Shows what to choose for step 2 of 3 in the "Showcase Manual Reviews in Widgets" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 2 of 3 in the "Showcase Manual Reviews in Widgets" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you in Review Source, select the Manual. For context, this section explains: Displaying manual reviews on your website ensures your best offline feedback appears wherever prospects evaluate you—across all widget layouts and filters. The next step is to pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.). Step 2 of 3Image 11 of 12 What to chooseIn Review Source, select the Manual.
    Buttons and menus referenced ReviewSourceManualReputation → Widgets
    Next stepPick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.).
    All 3 steps in this procedure
    1. Go to Reputation → Widgets and choose or create a widget.
    2. In Review Source, select the Manual. this image
    3. Pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.).
  3. Pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.).
    Step 3 of 3: Pick a layout and adjust display settings (e.g., max count, minimum… What this shows Step 3 of 3: Pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.). What this shows Shows what to choose for step 3 of 3 in the "Showcase Manual Reviews in Widgets" section of "Manual Reviews - Add & Manage Offline Reviews". This screenshot accompanies step 3 of 3 in the "Showcase Manual Reviews in Widgets" section of "Manual Reviews - Add & Manage Offline Reviews". At this point in the walkthrough you pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.). Step 3 of 3Image 12 of 12 What to choosePick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.).
    Buttons and menus referenced Reputation → WidgetsReviewSourceManual
    All 3 steps in this procedure
    1. Go to Reputation → Widgets and choose or create a widget.
    2. In Review Source, select the Manual.
    3. Pick a layout and adjust display settings (e.g., max count, minimum rating) then embed the widget where needed (Sites, Funnels, WordPress, etc.). this image

Frequently Asked Questions

Q: Do manual reviews affect AI Summaries?
Yes. Manual reviews are compatible with AI Summaries, allowing summaries to reflect both integrated and manually added feedback.

Q: Can I add a new platform/source that isn’t natively supported?
Yes. When adding a manual review, you can select an existing platform, create a custom platform/source (e.g., Checkatrade), or choose No Platform.

Q: Where do manual reviews appear after I add or import them?
They appear in Reputation → Reviews with a Manual Pages label and can be filtered by Source.

Q: Can manual reviews be shown in widgets?
Yes. Manual reviews can appear in Review Widgets, and you can combine or filter by sources across multiple layouts.

Q: Is there a bulk import option?
Yes. Use the CSV uploader with the downloadable template to import multiple reviews at once. Validation helps prevent bad data.

Q: What fields are available for manual reviews?
Customer Name, Rating, Review Text, Date, Platform/Source, Profile Picture, and Photo Attachments. Availability and requirements follow the in‑app form and template.

Q: Can I override the “Write a Review” link in widgets?
Yes. Widgets support overriding the Write a Review link so you can direct customers to your preferred destination.

Q: How do I filter by only manual reviews?
Use the Source filter in the Reviews tab and select Manual (Manual Pages) or the specific custom platform name you created.

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