# How to send Review Request via Whatsapp

> Sending review requests via WhatsApp is a powerful way to engage with your customers and gather valuable feedback. This guide walks you through the…

- Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-request-via-whatsapp
- Section: Reputation Management & Reviews / Review Requests
- Reading time: 2 min
- Modified on Wed, 26 Aug at 10:48 AM

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Sending review requests via WhatsApp is a powerful way to engage with your customers and gather valuable feedback. This guide walks you through the process of setting up and sending review requests directly from your account.

**TABLE OF CONTENTS**

-   [Step 1: Set Up WhatsApp Integration](#step-1-set-up-whatsapp-integration)
-   Step 2: Customise Your Review Request Message
-   Step 3: Sending Review Requests
    -   [Single Review Request](#single-review-request)
    -   [Bulk Review Requests](#bulk-review-requests)
    -   [Workflow Review Requests](#bulk-review-requests)
-   [Best Practices for Sending WhatsApp Review Requests](#best-practices-for-sending-whatsapp-review-requests)

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## **Step 1: Set Up WhatsApp Integration**

Before you can send review requests, ensure WhatsApp is integrated into your account:

1.  Navigate to **Settings > Whatsapp**.
2.  **Subscribe to WhatsApp** if not already subscribed.
3.  Follow the instructions to authenticate and link your WhatsApp Business number.
4.  Once connected, test the integration to ensure messages can be sent successfully.

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## **Step 2: Select the Default WhatsApp Sender Number**

After connecting WhatsApp, choose which connected number should send WhatsApp review requests.

1.  Go to **Reputation → Settings → WhatsApp Requests**.
2.  2\. Under **Default WhatsApp sender number**, select the connected WhatsApp number you want to use.
3.  Click **Save** The selected number becomes the default sender for WhatsApp review requests.

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## **Step 3: Customise Your Review Request Message**

1.  Go to the **WhatsApp** **Review Request** section in your dashboard.
2.  Customise the message:
    -   Include your business name.
    -   Add a friendly call-to-action (e.g., "We'd love your feedback!").
    -   Attach the review link for the desired platform (e.g., Google or Facebook).
3.  Save the template for future use.

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## **Step 4: Sending Review Requests**

### **Single Review Request**

1.  Go to the **Reviews** section in your dashboard.
2.  Click on **Send Review Request** and choose **WhatsApp** as the channel.
3.  Select the customer you want to send the request to.
4.  Select your customised template, review it, and click **Send**.

### **Bulk Review Requests**

1.  In the **Reviews** section, upload a CSV file with customer details (name and WhatsApp number).
2.  Map the fields correctly (e.g., Name → Customer Name, Phone → WhatsApp Number).
3.  Select **Send Bulk Review Requests** and choose **WhatsApp** as the channel.
4.  Review the preview and confirm the message.

### **WorkFlow Review Request:**

In addition to sending single or bulk review requests, you can automate the process using workflows. This method is ideal for triggering review requests based on specific events or actions.

1.  **Set Up a Workflow -** Go to the **Workflows** section in your dashboard and create a new workflow or edit an existing one.
2.  **Add a Trigger Event -** Define the event that should trigger the review request. For example - After completing a purchase.
3.  **Add the "Send Review Request" Action**  
    Select **Send Review Request via WhatsApp** as an action in your workflow.
4.  **Choose or Create a Template**  
    Pick a pre-approved WhatsApp template and personalize it with dynamic placeholders, such as `{Customer Name}` or `{Order ID}`.
5.  **Activate the Workflow**  
    Save and activate the workflow. Review requests will now be sent automatically whenever the trigger conditions are met.

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## **Best Practices for Sending WhatsApp Review Requests**

-   **Personalise Messages:** Address customers by name to increase response rates.
-   **Timing is Key:** Send requests soon after a positive interaction.
-   **Stay Compliant:** Ensure you have customer consent before sending WhatsApp messages.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com