# How to send recurring emails with multiple email templates > We’ve made it easier than ever to personalise and automate your recurring emails in Reputation Management! Now, you can set different email templates for… - Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-recurring-emails-with-multiple-email-templates - Section: Reputation Management & Reviews / Review Requests - Reading time: 1 min - Images: 3, each explained below - Modified on Tue, 25 Feb, 2025 at 5:21 AM --- We’ve made it easier than ever to personalise and automate your recurring emails in Reputation Management! Now, you can set different email templates for your recurring review request emails, ensuring every interaction feels more engaging and tailored to your audience. **TABLE OF CONTENTS** - [Step 1: Navigate to Email Review Requests](#step-1-navigate-to-email-review-requests)[](#step-2-enable-recurring-review-requests) - [Step 2: Enable Recurring Review Requests](#step-2-enable-recurring-review-requests)[](#step-3-select-email-templates-and-set-email-subject) - [Step 3: Select Email Templates and set Email Subject](#step-3-select-email-templates-and-set-email-subject)[](#step-4-customise-your-email-content) - [Step 4: Customise Your Email Content](#step-4-customise-your-email-content)[](#step-5-save-and-activate-recurring-emails) - [Step 5: Save and Activate Recurring Emails](#step-5-save-and-activate-recurring-emails) --- ### **Step 1: Navigate to Email Review Requests** - Open **Reputation Management** in your dashboard. Go to the **Email Review Requests** section. ![Step 1: Navigate to Email Review Requests (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155042198552/original/sYqXq78eHw9yMbjjj8d-o6Ku4mo_J_ZVPw.png) **Step 1: Navigate to Email Review Requests (image 1 of 3)** This screenshot appears in the "Step 1: Navigate to Email Review Requests" section of "How to send recurring emails with multiple email templates". The text alongside this image reads: Open Reputation Management in your dashboard. Go to the Email Review Requests section. Immediately after, the guide continues: Locate the "Maximum Retries" option. Enable Recurring Review Requests to allow multiple follow-ups. - Where to go: Open Reputation Management in your dashboard. Go to the Email Review Requests section. - Controls: Reputation Management, Email Review Requests - Next: Locate the "Maximum Retries" option. Enable Recurring Review Requests to allow multiple follow-ups. ### **Step 2: Enable Recurring Review Requests** - Locate the **"Maximum Retries"** option. Enable **Recurring Review Requests** to allow multiple follow-ups. ### **Step 3: Select Email Templates and set Email Subject** - Choose different email templates for each follow-up message. - Select from pre-designed templates or create your own. - Set Email Subject for each recurring Email. ![Step 3: Select Email Templates and set Email Subject (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155042198698/original/YV3pGU4Vgtn7A5JCSwGB1k1UB8gbESSh_w.png) **Step 3: Select Email Templates and set Email Subject (image 2 of 3)** This screenshot appears in the "Step 3: Select Email Templates and set Email Subject" section of "How to send recurring emails with multiple email templates". The text alongside this image reads: Choose different email templates for each follow-up message. Select from pre-designed templates or create your own. Set Email Subject for each recurring Email. Immediately after, the guide continues: Modify the content to align with your brand’s voice and audience using the Email Builder. Add personalisation elements to enhance engagement. - What to choose: Choose different email templates for each follow-up message. Select from pre-designed templates or create your own. Set Email Subject for each recurring Email. - Next: Modify the content to align with your brand’s voice and audience using the Email Builder. Add personalisation elements to enhance engagement. Full procedure: 1. Choose different email templates for each follow-up message. 2. Select from pre-designed templates or create your own. 3. Set Email Subject for each recurring Email. ### **Step 4: Customise Your Email Content** - Modify the content to align with your brand’s voice and audience using the Email Builder. - Add personalisation elements to enhance engagement. ![Step 4: Customise Your Email Content (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155042198782/original/okQojkoSsYGzB6fkfoOvIC1OTKPKR7v8sA.png) **Step 4: Customise Your Email Content (image 3 of 3)** This screenshot appears in the "Step 4: Customise Your Email Content" section of "How to send recurring emails with multiple email templates". The text alongside this image reads: Modify the content to align with your brand’s voice and audience using the Email Builder. Add personalisation elements to enhance engagement. Immediately after, the guide continues: Review your settings to ensure all email sequences are properly assigned. Click Save & Activate – your emails will now be automatically sent using the selected templates. - What this covers: Modify the content to align with your brand’s voice and audience using the Email Builder. Add personalisation elements to enhance engagement. - Next: Review your settings to ensure all email sequences are properly assigned. Click Save & Activate – your emails will now be automatically sent using the selected templates Full procedure: 1. Modify the content to align with your brand’s voice and audience using the Email Builder. 2. Add personalisation elements to enhance engagement. ### **Step 5: Save and Activate Recurring Emails** - Review your settings to ensure all email sequences are properly assigned. - Click **Save & Activate** – your emails will now be automatically sent using the selected templates By using multiple email templates for recurring review requests, you can maintain engagement, improve response rates, and strengthen your brand’s reputation effortlessly. Set up your templates today and watch your review conversions grow! --- --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com