How to Dispute a Google Review and Check on the Dispute Status
When you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer from leaving future reviews.
2 min read425 words7 explained imagesUpdated Tue, 12 May at 7:57 AM
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Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
When you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer from leaving future reviews. This is usually only done if the review violates Google’s guidelines, such as posting spam or containing offensive language. If you believe a review is fake or biased, you can report it to Google for further investigation.
Please Note:
You can only dispute a review from within the conversations tab if it was generated by the system. If the review was not generated from the system please start the process by clicking here Figure 1What this shows When you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer…What this showsIllustrates "How to Dispute a Google Review and Check on the Dispute Status".This animation appears in "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: When you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer from leaving future reviews. This is usually only done if the review violates Google’s guidelines, such as posting spam or containing offensive language. If you…. Immediately after, the guide continues: Reporting a Google Review from within the Conversations tab.Image 1 of 7What this coversWhen you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer from leaving future reviews. This is usually only done if the review violates Google’s guidelines, such as posting spam or containing offensive language. If you believe a review is fake or biased, you can report it to Google for further investigation.
Buttons and menus referencednotstart the process by clicking hereCovered in this article
Next stepReporting a Google Review from within the Conversations tab
Covered in this article
Reporting a Google Review from within the Conversations tab
Reporting a Google Review from within the Conversation tab
To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review:
You will be prompted to confirm your Google email and business account associated with the GMB review in question.You will be prompted to confirm your Google email and business account associated with the GMB review in question. (image 2 of 7)What this shows To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report…What this showsIllustrates the "You will be prompted to confirm your Google email and business account associated with the GMB review in question." section of "How to Dispute a Google Review and Check on the Dispute Status".This animation appears in the "You will be prompted to confirm your Google email and business account associated with the GMB review in question." section of "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review.Image 2 of 7What to clickTo report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review:
Next, you'll choose whether you'd like to report a review or check the status of a review you've already reported:
Next, you'll choose whether you'd like to report a review or check the status of a review you've already reported: (image 3 of 7)What this shows To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report…What this showsIllustrates the "Next, you'll choose whether you'd like to report a review or check the status of a review you've already reported:" section of "How to Dispute a Google Review and Check on the Dispute Status".This screenshot appears in the "Next, you'll choose whether you'd like to report a review or check the status of a review you've already reported:" section of "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review. Immediately after, the guide continues: Tip: In Conversations, Google review cards now display the associated Google Business Profile page name. This helps you confirm which business page the review belongs to before you dispute or respond to it.Image 3 of 7What to clickTo report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review:Next stepTip: In Conversations, Google review cards now display the associated Google Business Profile page name. This helps you confirm which business page the review belongs to before you dispute or respond to it.
If you choose to report a new review to be removed, Google gives you a list of your recent reviews that you can click to view on Google Maps or submit a takedown request:
If you choose to report a new review to be removed, Google gives you a list of your recent reviews that you can click to view on Google Maps or submit a takedown request: (image 4 of 7)What this shows To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report…What this showsIllustrates the "If you choose to report a new review to be removed, Google gives you a list of your recent reviews that you can click to view on Google Maps or submit a takedown request:" section of "How to Dispute a Google Review and Check on the Dispute Status".This screenshot appears in the "If you choose to report a new review to be removed, Google gives you a list of your recent reviews that you can click to view on Google Maps or submit a takedown request:" section of "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: To report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review. Immediately after, the guide continues: Tip: In Conversations, Google review cards now display the associated Google Business Profile page name. This helps you confirm which business page the review belongs to before you dispute or respond to it.Image 4 of 7What to clickTo report a Google review from within the CRM you would need to go to the Conversations tab and search for the contact you want to report the review for and click on Dispute this review:Next stepTip: In Conversations, Google review cards now display the associated Google Business Profile page name. This helps you confirm which business page the review belongs to before you dispute or respond to it.
Checking the status of existing Reviews you have Reported:
Tip: In Conversations, Google review cards now display the associated Google Business Profile page name. This helps you confirm which business page the review belongs to before you dispute or respond to it.
To check on the status of a review that you have already reported, click here.
If you chose to check the status of a review you previously reported, it will show you those reviews, including their current status.
If you chose to check the status of a review you previously reported, it will show you those reviews, including their current status. (image 5 of 7)What this shows To check on the status of a review that you have already reported, click here.What this showsIllustrates the "If you chose to check the status of a review you previously reported, it will show you those reviews, including their current status." section of "How to Dispute a Google Review and Check on the Dispute Status".This screenshot appears in the "If you chose to check the status of a review you previously reported, it will show you those reviews, including their current status." section of "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: To check on the status of a review that you have already reported, click here. Immediately after, the guide continues: There is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33….Image 5 of 7What to clickTo check on the status of a review that you have already reported, click here.Next stepThere is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33 listings, and it said, ‘Based on the number of Business Profiles you manage, this process is not available.’ Our agency account also had too many listings to qualify to use it.”
You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted.
You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted. (image 6 of 7)What this shows To check on the status of a review that you have already reported, click here.What this showsIllustrates the "You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted." section of "How to Dispute a Google Review and Check on the Dispute Status".This screenshot appears in the "You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted." section of "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: To check on the status of a review that you have already reported, click here. Immediately after, the guide continues: There is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33….Image 6 of 7What to clickTo check on the status of a review that you have already reported, click here.Next stepThere is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33 listings, and it said, ‘Based on the number of Business Profiles you manage, this process is not available.’ Our agency account also had too many listings to qualify to use it.”You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted. (image 7 of 7)What this shows To check on the status of a review that you have already reported, click here.What this showsIllustrates the "You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted." section of "How to Dispute a Google Review and Check on the Dispute Status".This screenshot appears in the "You can then select that review to see more of a summary and even submit an appeal if your takedown request was not accepted." section of "How to Dispute a Google Review and Check on the Dispute Status". The text alongside this image reads: To check on the status of a review that you have already reported, click here. Immediately after, the guide continues: There is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33….Image 7 of 7What to clickTo check on the status of a review that you have already reported, click here.Next stepThere is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33 listings, and it said, ‘Based on the number of Business Profiles you manage, this process is not available.’ Our agency account also had too many listings to qualify to use it.”
Please Note:
There is a limit to the number of reviews Google will show you here. Joy Hawkins reported, “This feature seems to only work for Google My Business accounts that have a small number of listings in them. I tried it in an account with 33 listings, and it said, ‘Based on the number of Business Profiles you manage, this process is not available.’ Our agency account also had too many listings to qualify to use it.”
