# Getting Started with Reviews AI Agents > With Reviews AI Agents, you can create personalized AI personalities that automatically respond to reviews based on tone, sentiment, and style… - Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/getting-started-with-reviews-ai-agents - Section: Reputation Management & Reviews / Review Requests - Reading time: 2 min - Images: 4, each explained below --- With Reviews AI Agents, you can create personalized AI personalities that automatically respond to reviews based on tone, sentiment, and style preferences. This guide will walk you through setting up your AI Agents, assigning them smartly, customizing their behavior, and ensuring brand consistency across all your customer interactions. --- **Getting Started with Reviews AI Agents**  - [Step 1: Access the Reviews AI Settings](#step-1-access-the-reviews-ai-settings)[](#step-2-create-or-select-an-ai-agent) - [Step 2: Create or Select an AI Agent](#step-2-create-or-select-an-ai-agent)[](#step-3-set-assignment-rules-for-ai-agents) - [Step 3: Set Assignment Rules for AI Agents](#step-3-set-assignment-rules-for-ai-agents)[](#step-4-configure-language-detection) - [Step 4: Configure Language Detection](#step-4-configure-language-detection)[](#step-5-select-google-business-pages-optional) - [Step 5: Select Google Business Pages (Optional)](#step-5-select-google-business-pages-optional)[](#step-6-manage-and-test-ai-agents) - [Step 6: Manage and Test AI Agents](#step-6-manage-and-test-ai-agents) - [Best Practices for Using Reviews AI Agents](#best-practices-for-using-reviews-ai-agents) --- ### **Step 1: Access the Reviews AI Settings** - Go to the **Reputation Management** module inside your account. - Click on **Settings**. - Navigate to the **Reviews AI** tab. - Here you will find the section to create and manage your AI Agents. ![Step 1: Access the Reviews AI Settings (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045757887/original/BmMNwYY1jy0mBB4ci2MqwrZiRLiQzrTT5A.png) **Step 1: Access the Reviews AI Settings (image 1 of 4)** This screenshot appears in the "Step 1: Access the Reviews AI Settings" section of "Getting Started with Reviews AI Agents". The text alongside this image reads: Go to the Reputation Management module inside your account. Click on Settings. Navigate to the Reviews AI tab. Here you will find the section to create and manage your AI Agents. Immediately after, the guide continues: Click Create Agent. You can either create from scratch by setting tone, style, and traits manually or use a ready-made template Available settings include. - Where to go: Go to the Reputation Management module inside your account. Click on Settings. Navigate to the Reviews AI tab. Here you will find the section to create and manage your AI Agents. - Controls: Reputation Management, Settings, Reviews AI - Next: Click Create Agent. You can either create from scratch by setting tone, style, and traits manually or use a ready-made template Available settings include: Full procedure: 1. Go to the Reputation Management module inside your account. 2. Click on Settings. 3. Navigate to the Reviews AI tab. 4. Here you will find the section to create and manage your AI Agents. ### **Step 2: Create or Select an AI Agent** - Click **Create Agent**. - You can either **create from scratch** by setting tone, style, and traits manually or **use a ready-made template** - Available settings include: - **Agent Name** - Keep a friendly name to your agent. Helps you track performance/ review quality. - **Tone** - Friendly, Professional, Empathetic, etc. - **Prompt** \- Give a concise prompt to your Agent ![Step 2: Create or Select an AI Agent (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045758534/original/cpWSzc9pu9x2IWUdlkdtShDUFgQSgGhu3Q.png) **Step 2: Create or Select an AI Agent (image 2 of 4)** This screenshot appears in the "Step 2: Create or Select an AI Agent" section of "Getting Started with Reviews AI Agents". The text alongside this image reads: Click Create Agent. You can either create from scratch by setting tone, style, and traits manually or use a ready-made template Available settings include. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: You can quickly enable all pre-built AI Agents by selecting "Create Starter Agents", allowing you to start using templated personalities without building them individually. - What to click: Click Create Agent. You can either create from scratch by setting tone, style, and traits manually or use a ready-made template Available settings include: - Fields: Available settings include:, Prompt - Give a concise prompt to your Agent - Controls: Create Agent, create from scratch, use a ready-made template, Agent Name, Tone, Prompt, "Create Starter Agents" - Next: You can quickly enable all pre-built AI Agents by selecting "Create Starter Agents", allowing you to start using templated personalities without building them individually. Full procedure: 1. Click Create Agent. 2. You can either create from scratch by setting tone, style, and traits manually or use a ready-made template 3. Available settings include: You can quickly enable all pre-built AI Agents by selecting **"Create Starter Agents"**, allowing you to start using templated personalities without building them individually. ### **Step 3: Set Assignment Rules for AI Agents** - Assign AI Agents based on **Review Sentiment** (Positive, Neutral, Negative). - Enable **Round Robin Assignment** if you want different agents to rotate automatically for variety. ### **Step 4: Configure Language Detection** - AI automatically detects the review’s language. - Set a **Fallback Language** in case the review language cannot be detected. ### **Step 5: Select Google Business Pages (Optional)** - Assign AI Agents to specific **Google Business Pages**. - Useful for managing responses across multiple brands or locations ![Step 5: Select Google Business Pages (Optional) (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045758725/original/c-q7EwNAHxXNq9C4LDDSZ9vF_yoRLgt43Q.png) **Step 5: Select Google Business Pages (Optional) (image 3 of 4)** This screenshot appears in the "Step 5: Select Google Business Pages (Optional)" section of "Getting Started with Reviews AI Agents". The text alongside this image reads: Assign AI Agents to specific Google Business Pages. Useful for managing responses across multiple brands or locations. Immediately after, the guide continues: You can Edit, Clone, or Delete AI Agents anytime. Preview AI-generated responses before publishing. Easily view which Agent crafted each review reply inside the Reputation Management view. - What this covers: Assign AI Agents to specific Google Business Pages. Useful for managing responses across multiple brands or locations - Controls: Google Business Pages - Next: You can Edit, Clone, or Delete AI Agents anytime. Preview AI-generated responses before publishing. Easily view which Agent crafted each review reply inside the Reputation Management view. Full procedure: 1. Assign AI Agents to specific Google Business Pages. 2. Useful for managing responses across multiple brands or locations ### **Step 6: Manage and Test AI Agents** - You can **Edit**, **Clone**, or **Delete** AI Agents anytime. - Preview AI-generated responses before publishing. - Easily view which Agent crafted each review reply inside the Reputation Management view. ![Step 6: Manage and Test AI Agents (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045758774/original/6zPR3QUw9UNXuKSxHFrm1ZGmS8Hdoby-5Q.png) **Step 6: Manage and Test AI Agents (image 4 of 4)** This screenshot appears in the "Step 6: Manage and Test AI Agents" section of "Getting Started with Reviews AI Agents". The text alongside this image reads: You can Edit, Clone, or Delete AI Agents anytime. Preview AI-generated responses before publishing. Easily view which Agent crafted each review reply inside the Reputation Management view. Immediately after, the guide continues: Set clear tone and style to match your brand voice. Differentiate sentiment handling for positive, neutral, and negative reviews. Keep response instructions simple and specific. Personalize responses with business names or locations if…. - What this covers: You can Edit, Clone, or Delete AI Agents anytime. Preview AI-generated responses before publishing. Easily view which Agent crafted each review reply inside the Reputation Management view. - Controls: Edit, Clone, Delete - Next: Set clear tone and style to match your brand voice. Differentiate sentiment handling for positive, neutral, and negative reviews. Keep response instructions simple and specific. Personalize responses with business names or locations if applicable. Preview responses regularly to ensure tone and content match expectations. Full procedure: 1. You can Edit, Clone, or Delete AI Agents anytime. 2. Preview AI-generated responses before publishing. 3. Easily view which Agent crafted each review reply inside the Reputation Management view. --- ## **Best Practices for Using Reviews AI Agents** - **Set clear tone and style** to match your brand voice. - **Differentiate sentiment handling** for positive, neutral, and negative reviews. - **Keep response instructions simple** and specific. - **Personalize responses** with business names or locations if applicable. - **Preview responses** regularly to ensure tone and content match expectations. You’re now ready to create and manage your Reviews AI Agents for more personalized, consistent, and automated review responses. **Note:** Reviews AI Agents are available based on user permissions. If you don’t see options to create or edit agents, ask an admin to enable the Manage Reviews AI Agents permission for your role. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com