Review Requests
20 articles91 explained images
How to Customize the Review Request Messages (SMS/Email)
Make it easy for customers to leave reviews with customized SMS and Email requests in GHL Customer Care. This article shows how to enable review requests, edit message templates, control cadence and retries, and set your…
8 min17How to Dispute a Google Review and Check on the Dispute Status
When you flag a review as inappropriate, Google may take action against the reviewer, such as removing the review or banning the reviewer from leaving future reviews. This is usually only done if the review violates…
2 min7How to Send Review Requests
In this article, we will cover several ways to send review requests to clients manually and automatically within the CRM. Prompting your clients to provide reviews on your Google My Business Page provides several…
4 min4Reputation Management - Customizing & Displaying the Review Widget
The review widget is a great way to get feedback from your customers. It’s also a good way to show off your product and services with glaring reviews. In this article, we will walk through how you can customize and…
1 min1Call Tracking and Missed Call Text Back Through Google Business Profile
Google Business Profile (GBP) allows a business to register two phone numbers, which creates an excellent opportunity for Agencies to track calls generated from Google Business Profile listings while keeping with SEO…
3 min1Reputation - Breaking Down the Reputation Overview Dashboard
In this article, we’ll go through the reputation overview dashboard and explain each section and what it achieves. This can be found within a sub-account's Reputation > Overview tab Covered in this article: What you…
2 min11Customizing Review Widgets in Reputation
This article will guide you through how to set up, customize, and embed Review Widgets. These widgets let you showcase real reviews from customers directly on your site—boosting trust, improving conversions, and…
7 min10Maximizing Customer Engagement with Reviews AI: A Guide to Suggestive and Auto-Pilot Modes
More Tutorials From the Community https://www.youtube.com/watch?v=neI9odu-m6s https://www.youtube.com/watch?v=Q3MFkj2nBdc Enhancing your online reputation and building trust with customers is now easier than ever with…
3 min6How to Set up Digital QR Code for Maximising Review Generation
Digital QR Codes are an effective way to enhance your reputation management strategy. They allow customers to quickly access review pages, feedback forms, and other important resources, making it easier for them to…
2 min3Yext: Online Listings Business Scan Report
TABLE OF CONTENTS What’s New? How It Works: What’s New? We are excited to introduce the Online Listings Business Scan Report. This new tool provides a comprehensive assessment of your business's online presence. This…
1 min4Reputation Management - Market Comparison & why you should choose GHL Customer Care to boost your online reputation
In today's digital landscape, reputation management is critical for businesses of all sizes. A strong online presence not only builds trust but also directly impacts your bottom line. With numerous reputation…
3 min1How to Setup Workflow Triggers for Google and Facebook Reviews
This guide will help you set up workflow triggers for new reviews from Facebook and Google, allowing you to automate actions based on review details. TABLE OF CONTENTS Overview Step 1: Setting Up the Workflow Trigger…
2 min6Review Request Balancing Across Platforms
To improve the distribution and effectiveness of review requests, we have implemented balancing of review requests across multiple review platforms. This will help ensure a more even distribution of reviews, enhancing…
3 min4Spam Detection of Reviews
This feature makes it easier to identify and manage spam reviews. With this update, sub-accounts can more effectively maintain the integrity of their online reputation by filtering out fraudulent or irrelevant…
2 min4How to send Review Request via Whatsapp
Sending review requests via WhatsApp is a powerful way to engage with your customers and gather valuable feedback. This guide walks you through the process of setting up and sending review requests directly from your…
2 minHow to Address Negative Reviews and Manage Reputation with GHL Customer Care
Negative reviews are an inevitable part of running a business. However, addressing them effectively can turn setbacks into opportunities for growth and improved customer relationships. Thoughtful responses not only…
3 minIntegrating Multiple Review Platforms to Manage and Monitor Reviews
Managing reviews across multiple platforms is essential for maintaining your online reputation. GHL Customer Care makes it easy to integrate multiple review platforms so you can monitor, manage, and respond to reviews…
5 min4How to send recurring emails with multiple email templates
We’ve made it easier than ever to personalise and automate your recurring emails in Reputation Management! Now, you can set different email templates for your recurring review request emails, ensuring every interaction…
1 min3Reputation Management: Personalize Recurring Emails with Custom Templates
Reputation Management now allows users to personalize recurring review request emails using custom templates. This feature helps businesses create more engaging and tailored interactions, improving brand consistency…
2 min5Multi-Channel Review Requests
What is Multi-Channel Review Requests? Multi-Channel Review Requests is a new feature that enables businesses to request reviews from customers using SMS, Email, and WhatsApp. By leveraging multiple communication…
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