# Moving US numbers from Twilio to LeadConnector(LC) > Learn how to migrate US phone numbers from your client's Twilio account to an LC Phone sub-account in GHL Customer Care. Step-by-step instructions, tips, and FAQs included. - Source: https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/moving-us-numbers-from-twilio-to-leadconnector-lc - Section: Phone System / Phone numbers - Reading time: 7 min - Images: 3, each explained below - Modified on Thu, 3 Sep at 7:55 AM --- LC Phone # Moving US Phone Numbers from Twilio to LC Phone Migrate your US phone numbers from your Twilio account to GHL Customer Care's LC Phone system and manage calling, SMS, and messaging registration in one platform. What You'll Learn This guide walks you through migrating US local and toll-free phone numbers from your Twilio account to GHL Customer Care's LC Phone system. You'll learn what information to gather before migration, how to submit a migration request, what moves with the phone number, and how to verify calling, SMS, and messaging registration after the cutover. Table of Contents [1What is Phone Number Migration?](#section-1) [2Key Benefits](#section-2) [3What Moves with the Phone Number?](#section-3) [4Before the Migration](#section-4) [5How to Move a US Number from Twilio to LC Phone](#section-5) [6Verify the Number After Migration](#section-6) [7Related Articles](#section-related) [8Frequently Asked Questions](#section-faq) ## 1What is Phone Number Migration? Phone number migration transfers control of a US local or toll-free phone number from one phone system provider to another. When you migrate a phone number from your Twilio account to GHL Customer Care's LC Phone system, the number becomes managed by LC Phone for all future calling, SMS, and messaging functionality. This migration process changes which platform manages the number but does not automatically move historical data, call recordings, or messaging registration from your Twilio account. GHL Customer Care Support coordinates the migration end-to-end after you provide the required account and phone number identifiers. ## 2Key Benefits Migrating your US phone numbers from Twilio to LC Phone centralizes phone management inside GHL Customer Care and provides access to native LC Phone features. **Centralized Phone Management** — Manage calling and messaging directly inside GHL Customer Care without switching between platforms. **Native GHL Customer Care Features** — Use LC Phone functionality such as call tracking, workflows, and messaging automation. **Simplified Billing** — Manage phone usage and number charges through GHL Customer Care. **Streamlined Support** — Troubleshoot LC Phone issues through GHL Customer Care Support. ## 3What Moves with the Phone Number? Moving a phone number changes which phone system manages the number. It does not automatically migrate historical phone-system data from the original Twilio account. | Asset | Migration Behavior | | --- | --- | | Phone number | Moves to LC Phone | | Future calls and SMS | Route through LC Phone after cutover | | Historical Twilio recordings | Do not automatically migrate | | Historical voicemails | Do not automatically migrate | | Contacts and Conversations | Are not transferred as part of phone number migration | | A2P / Toll-Free registration | Must be verified after migration and may require re-registration | Important A2P registration may need to be completed again after moving from your own Twilio account to LC Phone. Existing A2P registration from Twilio does not automatically migrate to LC Phone. After migration, complete or verify A2P registration in GHL Customer Care and confirm each applicable US local number is associated with the correct approved Campaign before resuming A2P messaging. Toll-Free Numbers After migration, confirm the number's Toll-Free Verification status before resuming messaging. Verification status should not be assumed to transfer automatically. ## 4Before the Migration Preparing the destination location and preserving information you may need later reduces disruption during the cutover. Checklist Item Confirm the destination Sub-account ID Identify the GHL Customer Care Sub-account ID (Location ID) where the phone number will reside after migration. ![Before the Migration (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080012211/original/pPDXz1VZqFxEPZgeOfM1L_pGevfoEioNtQ.png) **Before the Migration (image 1 of 3)** This screenshot appears in the "Before the Migration" section of "Moving US numbers from Twilio to LeadConnector(LC)". For context, this section explains: LC Phone Moving US Phone Numbers from Twilio to LC Phone Migrate your US phone numbers from your Twilio account to GHL Customer Care's LC Phone system and manage calling, SMS, and messaging registration in one platform. What You'll Learn This guide walks you through migrating US local and toll-free…. This part of the guide covers 8 fields, listed below. - Fields: Losing Twilio Account SID, Destination GHL Customer Care Sub-account ID (Location ID), Preferred cutover window (date and time), Moving Phone Numbers: Migration Guide, Moving Phone Numbers Across Accounts (US and International), Migrating International Numbers from Twilio to LC Phone, A2P Campaign Registration: Step-by-Step Guide and FAQs, Moving Numbers Between Sub-Accounts (Same Agency) - Controls: Centralized Phone Management, Native GHL Customer Care Features, Simplified Billing, Streamlined Support Example values (illustrative, not read from the screenshot): - Migrating International Numbers from Twilio to LC Phone: +1 312 847 1928 Full procedure: 1. Phone number(s) you want to migrate (preferably in E.164 format, e.g., +1XXXXXXXXXX) 2. Losing Twilio Account SID 3. Destination GHL Customer Care Sub-account ID (Location ID) 4. Preferred cutover window (date and time) Checklist Item Confirm the losing Twilio Account SID Locate the Twilio Account SID currently holding the phone number. This identifier is required for the migration request. Checklist Item Create a list of all numbers being migrated Format phone numbers in E.164 format (e.g., +1XXXXXXXXXX) when possible. Checklist Item Download any Twilio recordings or voicemails that must be retained Historical recordings and voicemails do not automatically migrate to LC Phone. Export and save any critical assets from your Twilio account before migration. Checklist Item Review the number's A2P or Toll-Free registration status Check whether the number has active A2P 10DLC or Toll-Free Verification in Twilio. You may need to re-register or verify the number in GHL Customer Care after migration. Checklist Item Note existing call-forwarding or routing behavior Document how the number currently routes calls and SMS so you can replicate this configuration in LC Phone. Checklist Item Identify workflows or integrations that reference the phone number Check GHL Customer Care workflows, third-party integrations, and automations that may use the phone number. Update these configurations after migration if needed. Checklist Item Choose a preferred low-traffic cutover window Include a preferred migration time in your GHL Customer Care Support request to minimize impact on calling and messaging. Note For non-US numbers, use the [international number migration guide](https://docs.ghlcustomercare.com/). ## 5How to Move a US Number from Twilio to LC Phone GHL Customer Care Support coordinates the migration end-to-end after you provide the required identifiers and cutover preferences. Step 1 Locate the Twilio Account SID currently holding the phone number Find the losing Twilio Account SID in your Twilio console. This identifier is required to initiate the migration. Step 2 Locate the destination GHL Customer Care Sub-account ID (Location ID) Identify the GHL Customer Care Sub-account ID where the phone number will reside after migration. Step 3 Open a GHL Customer Care Support ticket Submit a support request through the GHL Customer Care Help Center. Include the following information: - Phone number(s) you want to migrate (preferably in E.164 format, e.g., +1XXXXXXXXXX) - Losing Twilio Account SID - Destination GHL Customer Care Sub-account ID (Location ID) - Preferred cutover window (date and time) ![Step 4 of 4: Preferred cutover window (date and time)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080012571/original/9msPvePhifZRdTEUw-p_1ZB6VnKoUNMq7g.gif) **Step 4 of 4: Preferred cutover window (date and time)** This animation accompanies step 4 of 4 in the "How to Move a US Number from Twilio to LC Phone" section of "Moving US numbers from Twilio to LeadConnector(LC)". At this point in the walkthrough you preferred cutover window (date and time). This part of the guide covers 8 fields, listed below. - What this covers: Preferred cutover window (date and time) - Fields: Losing Twilio Account SID, Destination GHL Customer Care Sub-account ID (Location ID), Preferred cutover window (date and time), Moving Phone Numbers: Migration Guide, Moving Phone Numbers Across Accounts (US and International), Migrating International Numbers from Twilio to LC Phone, A2P Campaign Registration: Step-by-Step Guide and FAQs, Moving Numbers Between Sub-Accounts (Same Agency) - Controls: Centralized Phone Management, Native GHL Customer Care Features, Simplified Billing, Streamlined Support Example values (illustrative, not read from the screenshot): - Migrating International Numbers from Twilio to LC Phone: +1 312 847 1928 Full procedure: 1. Phone number(s) you want to migrate (preferably in E.164 format, e.g., +1XXXXXXXXXX) 2. Losing Twilio Account SID 3. Destination GHL Customer Care Sub-account ID (Location ID) 4. Preferred cutover window (date and time) <- this image ![Step 4 of 4: Preferred cutover window (date and time)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080012762/original/IaQIz83Oq1zjqTRdKU2P-S11rwKujtRWYg.png) **Step 4 of 4: Preferred cutover window (date and time)** This screenshot accompanies step 4 of 4 in the "How to Move a US Number from Twilio to LC Phone" section of "Moving US numbers from Twilio to LeadConnector(LC)". At this point in the walkthrough you preferred cutover window (date and time). This part of the guide covers 8 fields, listed below. - What this covers: Preferred cutover window (date and time) - Fields: Losing Twilio Account SID, Destination GHL Customer Care Sub-account ID (Location ID), Preferred cutover window (date and time), Moving Phone Numbers: Migration Guide, Moving Phone Numbers Across Accounts (US and International), Migrating International Numbers from Twilio to LC Phone, A2P Campaign Registration: Step-by-Step Guide and FAQs, Moving Numbers Between Sub-Accounts (Same Agency) - Controls: Centralized Phone Management, Native GHL Customer Care Features, Simplified Billing, Streamlined Support Example values (illustrative, not read from the screenshot): - Migrating International Numbers from Twilio to LC Phone: +1 312 847 1928 Full procedure: 1. Phone number(s) you want to migrate (preferably in E.164 format, e.g., +1XXXXXXXXXX) 2. Losing Twilio Account SID 3. Destination GHL Customer Care Sub-account ID (Location ID) 4. Preferred cutover window (date and time) <- this image Step 4 GHL Customer Care Support coordinates the migration and confirms when the number is live GHL Customer Care Support processes the migration request and notifies you when the phone number has been successfully moved to LC Phone. Step 5 Test inbound and outbound calling and SMS after completion Verify that the phone number is functioning correctly in LC Phone by testing calls and messages. Migration Timing Migration timing depends on receiving all required information and the scheduled cutover. GHL Customer Care Support will confirm the migration window once the request is ready to process. ## 6Verify the Number After Migration Testing the number immediately after cutover confirms that voice, SMS, routing, and messaging registration are working correctly in LC Phone. Verification Step Confirm the number appears in the correct GHL Customer Care sub-account Check the phone numbers list in the destination sub-account to verify the number has been added. Verification Step Place an outbound call Make a test call from the migrated number to confirm outbound calling works. Verification Step Place an inbound call Call the migrated number from an external phone to verify inbound calling routes correctly. Verification Step Send an outbound SMS Send a test message from the migrated number to confirm outbound SMS works. Verification Step Send an inbound SMS Send a message to the migrated number from an external phone to verify inbound SMS routing. Verification Step Verify call forwarding or routing Confirm that call forwarding and routing rules match your intended configuration. Verification Step Verify the number assignment to the correct user or team Check that the number is assigned to the correct user or team in GHL Customer Care. Verification Step Confirm A2P Campaign association for applicable local numbers For US local numbers, verify that the number is attached to an approved A2P Campaign in GHL Customer Care's Trust Center before resuming A2P messaging. Verification Step Confirm Toll-Free Verification for applicable toll-free numbers For toll-free numbers, confirm the Toll-Free Verification status before resuming messaging. Verification status should not be assumed to transfer automatically. Verification Step Review workflows and integrations that use the number Check GHL Customer Care workflows and third-party integrations to confirm they reference the correct phone number after migration. Post-Migration Success Once all verification steps are complete, the phone number is ready for production use in LC Phone. ## 7Related Articles - [Moving Phone Numbers: Migration Guide](https://docs.ghlcustomercare.com/docs/phone-system/general/moving-phone-numbers-migration-guide) - [Moving Phone Numbers Across Accounts (US and International)](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/moving-phone-numbers-across-accounts-us-and-international) - [Migrating International Numbers from Twilio to LC Phone](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/moving-us-numbers-from-twilio-to-leadconnector-lc) - [How Do I Migrate My Agency and Sub-Account to LC Phone?](https://docs.ghlcustomercare.com/docs/phone-system/lc-phone-system/how-do-i-migrate-my-agency-and-sub-account-over-to-lc-phone) - [A2P Campaign Registration: Step-by-Step Guide and FAQs](https://docs.ghlcustomercare.com/docs/phone-system/a2p-registration/what-is-a2p-10-dlc-brand-and-campaign-registration) - [Moving Numbers Between Sub-Accounts (Same Agency)](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/moving-numbers-between-sub-accounts-same-agency) ## 8Frequently Asked Questions Q: Will my existing A2P registration move from Twilio to LC Phone? Not automatically. A2P registration from your own Twilio account may need to be completed again through GHL Customer Care after moving to LC Phone. Confirm that each applicable phone number is attached to the correct approved Campaign before resuming A2P messaging. Q: Will Toll-Free Verification transfer with my number? Do not assume it will transfer automatically. Confirm the verification status after migration before resuming messaging. Q: Will calling or SMS be interrupted during the migration? A brief interruption may occur during the cutover. Include a preferred low-traffic migration window in your GHL Customer Care Support request and test inbound and outbound calls and SMS as soon as the migration is confirmed complete. Q: What if I need to reverse the migration? Reply to the existing GHL Customer Care Support ticket immediately. Rollback feasibility depends on the migration stage, carrier, and timing. Q: Do I need to contact Twilio Support to migrate my number? No. GHL Customer Care Support coordinates migrations end-to-end. You only need to provide the losing Twilio Account SID, destination GHL Customer Care Sub-account ID, and phone numbers in your GHL Customer Care Support request. Q: Will my historical Twilio call recordings and voicemails migrate to LC Phone? No. Historical recordings and voicemails do not automatically migrate. Download and save any critical assets from your Twilio account before migration. Q: How long does a phone number migration take? Migration timing depends on receiving all required information and the scheduled cutover. GHL Customer Care Support will confirm the migration window once the request is ready to process. Q: Can I migrate international phone numbers using this process? No. This guide applies to US local and toll-free numbers only. For non-US numbers, use the international number migration guide. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com