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How to Submit and Track Port-In Number Requests

Learn how Agency Owners and Admins can submit US port-in number requests, upload billing documents, sign the LOA, and track status in GHL Customer Care.

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  1. Key Benefits of Port-In Numbers
  2. Before You Start
  3. Auto-Generated Letter of Authorization
  4. How To Setup Port-In Numbers
  5. Frequently Asked Questions
  6. Related Articles

Agencies can now submit and track eligible US phone number port-in requests directly inside GHL Customer Care. The in-app Port-In Numbers workflow helps Agency Owners and Agency Admins move existing US phone numbers from an external carrier into GHL Customer Care without completing a separate porting form. 

Important: This feature is available only to Agency Owners and Agency Admins through Labs.

TABLE OF CONTENTS

What is Port-In Numbers in GHL Customer Care?

Port-In Numbers allows eligible agencies to request the transfer of existing US phone numbers from an external carrier into GHL Customer Care. Once submitted, the request can be tracked inside the Phone Numbers section, giving agency teams a centralized place to monitor carrier review, progress, completion, or rejection.

Porting is useful when a business wants to keep an existing phone number while managing calls, SMS, and related phone activity through GHL Customer Care’s Phone System. The new in-app workflow reduces manual steps by collecting request details inside GHL Customer Care, generating the LOA automatically, and showing status updates without requiring users to leave the platform.

Key Benefits of Port-In Numbers

The in-app Port-In Numbers workflow simplifies the porting experience by replacing manual form submission with a guided request flow. This helps agencies prepare cleaner requests, reduce back-and-forth, and stay informed as carriers process the transfer.

  • In-app Submission: Submit eligible US port-in requests directly from Phone System → Phone Numbers.
  • Guided Request Flow: Complete the request through a structured four-step process that collects acknowledgements, number details, contact information, and documents.
  • Auto Generated LOA: GHL Customer Care creates the Letter of Authorization from the request details and sends it to the authorized representative for digital signature.
  • Simpler Document Requirements: Upload only the billing statement, as a PDF or image file up to 10 MB.
  • Bulk Number Support: Enter multiple landline numbers in a comma-separated format and add multiple wireless numbers using + Add New Number.
  • Inline Status Tracking: Track each request from the Port-In Numbers tab, including status, Request SID, created date, and carrier action details.
  • Reduced Support Dependency: Eligible agencies can submit and monitor US port-in requests without relying on a separate form.

Before You Start

Preparing accurate carrier and account information before starting the request helps prevent delays or rejections. Carriers review port-in requests against the account details they have on file, so mismatched information may cause the request to be rejected.

Before submitting a port-in request, prepare the following:

  • Current carrier account number
  • Landline numbers being ported, entered as comma-separated values when submitting multiple numbers
  • Wireless numbers being ported
  • Wireless PIN or last four digits of SSN, when required
  • Authorized representative name
  • Authorized representative email address
  • Full service address, including state and postal code
  • Billing statement as a PDF or image file
  • Billing document file size of 10 MB or less

Keep the numbers active with the current carrier until the port is fully completed. Canceling service too early may interrupt the transfer or cause the request to fail.

Auto-Generated Letter of Authorization

The Letter of Authorization confirms that the authorized representative approves the phone number transfer. GHL Customer Care now generates the LOA from the request details, reducing manual document preparation and helping users avoid uploading an incorrect LOA.

After the request is submitted:

  1. GHL Customer Care generates the LOA using the request details.
  2. The LOA is emailed to the authorized representative.
  3. The authorized representative signs the LOA digitally.
  4. The porting process continues based on carrier review and approval.

Users should confirm that the authorized representative has access to the email address entered in the request. If the LOA is not signed, the port request may not move forward.

The authorized email address is important because GHL Customer Care sends the auto-generated Letter of Authorization to that representative for digital signature.

How To Setup Port-In Numbers

Proper setup ensures that the request is submitted with complete carrier details, a valid billing statement, and the correct authorized representative. Reviewing each step before submission helps reduce delays and improves the chance of a successful port.

Follow these steps to submit a port-in request:

  1. Log in as an Agency Owner or Agency Admin.
  2. Confirm the feature is enabled through Labs.
    Step 2 of 12: Confirm the feature is enabled through Labs What this shows Step 2 of 12: Confirm the feature is enabled through Labs. What this shows Shows how to confirm for step 2 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 2 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you confirm the feature is enabled through Labs. The next step is to go to Phone System → Phone Numbers. Step 2 of 12Image 1 of 9 How to confirmConfirm the feature is enabled through Labs. Next stepGo to Phone System → Phone Numbers.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs. this image
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.

  3. Go to Phone System → Phone Numbers.
    Step 3 of 12: Go to Phone System → Phone Numbers What this shows Step 3 of 12: Go to Phone System → Phone Numbers. What this shows Shows where to go for step 3 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 3 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you go to Phone System → Phone Numbers. For context, this section explains: Proper setup ensures that the request is submitted with complete carrier details, a valid billing statement, and the correct authorized representative. Reviewing each step before submission helps reduce delays and improves the chance of a successful port. The next step is to click Add Number to add numbers to the system. Step 3 of 12Image 2 of 9 Where to goGo to Phone System → Phone Numbers. Next stepClick Add Number to add numbers to the system.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers. this image
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.

  4. Click Add Number to add numbers to the system.

    Step 4 of 12: Click Add Number to add numbers to the system What this shows Step 4 of 12: Click Add Number to add numbers to the system. What this shows Shows what to click for step 4 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 4 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you click Add Number to add numbers to the system. The next step is to select Port-in Numbers. Step 4 of 12Image 3 of 9 What to clickClick Add Number to add numbers to the system. Next stepSelect Port-in Numbers.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system. this image
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.
  5. Select Port-in Numbers.
    Step 5 of 12: Select Port-in Numbers What this shows Step 5 of 12: Select Port-in Numbers. What this shows Shows what to choose for step 5 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 5 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you select Port-in Numbers. For context, this section explains: Proper setup ensures that the request is submitted with complete carrier details, a valid billing statement, and the correct authorized representative. Reviewing each step before submission helps reduce delays and improves the chance of a successful port. The next step is to review and complete the Agreement Checklist. Step 5 of 12Image 4 of 9 What to chooseSelect Port-in Numbers. Next stepReview and complete the Agreement Checklist.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers. this image
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.

  6. Review and complete the Agreement Checklist.
    Step 6 of 12: Review and complete the Agreement Checklist What this shows Step 6 of 12: Review and complete the Agreement Checklist. What this shows Shows what this covers for step 6 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 6 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you review and complete the Agreement Checklist. The next step is to enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required. Step 6 of 12Image 5 of 9 What this coversReview and complete the Agreement Checklist. Next stepEnter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist. this image
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.

  7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    Step 7 of 12: Enter the carrier account number. Add the landline numbers, wireless… What this shows Step 7 of 12: Enter the carrier account number. What this shows Shows what to fill in for step 7 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 7 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required. The next step is to enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code. Step 7 of 12Image 6 of 9 What to fill inEnter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required. Next stepEnter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required. this image
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.

  8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.


    Step 8 of 12: Enter the port request name, if needed. Select Residential or… What this shows Step 8 of 12: Enter the port request name, if needed. What this shows Shows what to fill in for step 8 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 8 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code. The next step is to upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request. Step 8 of 12Image 7 of 9 What to fill inEnter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code. Next stepUpload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code. this image
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.
  9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    Step 9 of 12: Upload the billing statement as a PDF or image file up to 10 MB… What this shows Step 9 of 12: Upload the billing statement as a PDF or image file up to 10 MB. What this shows Shows how to confirm for step 9 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 9 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request. The next step is to copy or save the Request SID from the confirmation modal. Step 9 of 12Image 8 of 9 How to confirmUpload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request. Next stepCopy or save the Request SID from the confirmation modal.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request. this image
    10. Copy or save the Request SID from the confirmation modal.
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.
  10. Copy or save the Request SID from the confirmation modal.
    Step 10 of 12: Copy or save the Request SID from the confirmation modal What this shows Step 10 of 12: Copy or save the Request SID from the confirmation modal. What this shows Shows how to confirm for step 10 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". This screenshot accompanies step 10 of 12 in the "How To Setup Port-In Numbers" section of "How to Submit and Track Port-In Number Requests". At this point in the walkthrough you copy or save the Request SID from the confirmation modal. The next step is to ask the authorized representative to check their email and sign the LOA. Step 10 of 12Image 9 of 9 How to confirmCopy or save the Request SID from the confirmation modal. Next stepAsk the authorized representative to check their email and sign the LOA.
    All 12 steps in this procedure
    1. Log in as an Agency Owner or Agency Admin.
    2. Confirm the feature is enabled through Labs.
    3. Go to Phone System → Phone Numbers.
    4. Click Add Number to add numbers to the system.
    5. Select Port-in Numbers.
    6. Review and complete the Agreement Checklist.
    7. Enter the carrier account number. Add the landline numbers, wireless numbers, or both. Add wireless PIN or last four digits of SSN where required.
    8. Enter the port request name, if needed. Select Residential or Business. Enter the authorized contact name and email address. Enter the full service address, state, and postal code.
    9. Upload the billing statement as a PDF or image file up to 10 MB. Review the request details. Submit the request.
    10. Copy or save the Request SID from the confirmation modal. this image
    11. Ask the authorized representative to check their email and sign the LOA.
    12. Track the request from Phone Numbers → Port-In Numbers.

  11. Ask the authorized representative to check their email and sign the LOA.
  12. Track the request from Phone Numbers → Port-In Numbers.

After submission, GHL Customer Care displays a confirmation modal with the Request SID. The request also appears in the Port-In Numbers tab, where status updates are shown as the carrier processes the request.

Frequently Asked Questions

Q: Can sub-account users submit port-in requests?
A: No. Based on the current release note, this feature is only available to Agency Owners and Agency Admins.

Q: Can I port multiple numbers in one request?
A: Yes. Landline numbers can be entered as comma-separated values, and multiple wireless numbers can be added using + Add New Number.

Q: What document do I need to upload?
A: Upload the billing statement only. The file can be a PDF or image and must be 10 MB or less.

Q: Should I cancel my current carrier service after submitting the request?
A: No. Keep the numbers active with the current carrier until the port is fully completed.

Q: Where can I track my port-in request?
A: Go to Phone System → Phone Numbers → Port-In Numbers to view request history, status, Request SID, created date, and carrier action details.

Q: What does Rejected mean?
A: Rejected means the request could not continue. Common causes include incorrect account details, missing information, invalid wireless PIN, unsigned LOA, or documentation that does not match carrier records.

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