Skip to content
Phone System

Enhanced Number Pool Management for Visitor Activity Tracking

Easily manage visitor tracking numbers—move, remove, delete, or reassign between pools without deleting the entire pool, with full audit logging for all actions

4 min read817 words11 explained imagesUpdated Fri, 20 Feb at 1:05 AM
View as markdownOpen in ClaudeOpen in ChatGPT
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Key Benefits of Enhanced Number Pool Management
  2. How To Access Number Pool Management Features
  3. Step 1: Navigate to Number Pools
  4. Step 2: Access Number Pool Info
  5. Note (Identity verification for +1 numbers): If your pool purchase/replenishment includes US/CA/PR (+1) numbers and the sub-account has not completed Persona verification, you may be prompted to verify before the purchase can complete. After verification, future +1 pool purchases/replenishment can proceed without repeating Persona.
  6. What are the New Number Pool Management Features
  7. 1. Transfer to a Different Number Pool
  8. 2. Move to Phone Numbers
  9. 3. Remove and Delete Number
  10. 4. Add a Number to a Pool from the General List
  11. Audit Logging
  12. Best Practices for Number Pool Organization
  13. Frequently Asked Questions
  14. Related Articles

Take control of your visitor tracking campaigns with GHL Customer Care’s enhanced Number Pool Management features. These updates make it easier than ever to manage, move, and organize phone numbers for dynamic tracking, saving you time and reducing support needs.

TABLE OF CONTENTS

What is Enhanced Number Pool Management?

Enhanced Number Pool Management refers to the new set of tools and controls for handling phone numbers within GHL Customer Care’s visitor tracking system. These improvements allow you to move, remove, delete, and assign phone numbers between pools and the general number list, providing greater flexibility and efficiency for campaign management.

Note: These changes currently apply only to number pools created for visitor activity tracking (typically 4–8 numbers).

Key Benefits of Enhanced Number Pool Management

Enjoy streamlined phone number management and improved campaign flexibility with these user-focused enhancements:

  • Move numbers between pools without extra steps or support requests.
  • Remove numbers from a pool and return them to the general list without deleting the entire pool.
  • Delete individual numbers from a pool while keeping the rest of the pool intact.
  • Add numbers from the general list directly to any tracking pool.
  • Full audit logging for all actions, ensuring transparency and traceability.
  • Reduce dependency on support for routine number management tasks.
  • Manage dynamic visitor tracking campaigns more efficiently.

How To Access Number Pool Management Features

Follow these steps to access the new features:

Step 1: Navigate to Number Pools

  1. Navigate to Settings from your account.
    Step 1 of 3: Navigate to Settings from your account What this shows Step 1 of 3: Navigate to Settings from your account. What this shows Shows where to go for step 1 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 1 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you navigate to Settings from your account. For context, this section explains: Navigate to Settings from your account. Click on the Phone Numbers tab. Select the Number Pools option under Manage Numbers. The next step is to click on the Phone Numbers tab. Step 1 of 3Image 1 of 11 Where to goNavigate to Settings from your account.
    Buttons and menus referenced SettingsPhoneNumbersNumberPoolsManage
    Next stepClick on the Phone Numbers tab.
    All 3 steps in this procedure
    1. Navigate to Settings from your account. this image
    2. Click on the Phone Numbers tab.
    3. Select the Number Pools option under Manage Numbers.
  2. Click on the Phone Numbers tab.
    Step 2 of 3: Click on the Phone Numbers tab What this shows Step 2 of 3: Click on the Phone Numbers tab. What this shows Shows what to click for step 2 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 2 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on the Phone Numbers tab. For context, this section explains: Navigate to Settings from your account. Click on the Phone Numbers tab. Select the Number Pools option under Manage Numbers. The next step is to select the Number Pools option under Manage Numbers. Step 2 of 3Image 2 of 11 What to clickClick on the Phone Numbers tab.
    Buttons and menus referenced PhoneNumbersSettingsNumberPoolsManage
    Next stepSelect the Number Pools option under Manage Numbers.
    All 3 steps in this procedure
    1. Navigate to Settings from your account.
    2. Click on the Phone Numbers tab. this image
    3. Select the Number Pools option under Manage Numbers.
  3. Select the Number Pools option under Manage Numbers.
    Step 3 of 3: Select the Number Pools option under Manage Numbers What this shows Step 3 of 3: Select the Number Pools option under Manage Numbers. What this shows Shows what to choose for step 3 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 3 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you select the Number Pools option under Manage Numbers. Step 3 of 3Image 3 of 11 What to chooseSelect the Number Pools option under Manage Numbers.
    Buttons and menus referenced NumberPoolsManageNumbersSettingsPhone
    All 3 steps in this procedure
    1. Navigate to Settings from your account.
    2. Click on the Phone Numbers tab.
    3. Select the Number Pools option under Manage Numbers. this image

Step 2: Access Number Pool Info

  1. Click on the three dots beside the Number Pool you want to manage.
  2. Click on Number Pool Info.
    Step 2 of 2: Click on Number Pool Info What this shows Step 2 of 2: Click on Number Pool Info. What this shows Shows what to click for step 2 of 2 in the "Step 2: Access Number Pool Info" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 2 of 2 in the "Step 2: Access Number Pool Info" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on Number Pool Info. For context, this section explains: Click on the three dots beside the Number Pool you want to manage. Click on Number Pool Info. Step 2 of 2Image 4 of 11 What to clickClick on Number Pool Info.
    Buttons and menus referenced Number Pool InfothreedotsNumber Pool
    All 2 steps in this procedure
    1. Click on the three dots beside the Number Pool you want to manage.
    2. Click on Number Pool Info. this image
     

Note (Identity verification for +1 numbers): If your pool purchase/replenishment includes US/CA/PR (+1) numbers and the sub-account has not completed Persona verification, you may be prompted to verify before the purchase can complete. After verification, future +1 pool purchases/replenishment can proceed without repeating Persona.

What are the New Number Pool Management Features

After opening Number Pool Info modal, these are the new management options available:

1. Transfer to a Different Number Pool

  1. Locate the number you wish to move to a different pool.
  2. Click the Transfer to a Different Number Pool button.
    Step 2 of 4: Click the Transfer to a Different Number Pool button What this shows Step 2 of 4: Click the Transfer to a Different Number Pool button. What this shows Shows what to click for step 2 of 4 in the "1. Transfer to a Different Number Pool" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 2 of 4 in the "1. Transfer to a Different Number Pool" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click the Transfer to a Different Number Pool button. The next step is to from the Select Destination dropdown, select the pool you want to transfer the number to. Step 2 of 4Image 5 of 11 What to clickClick the Transfer to a Different Number Pool button.
    Buttons and menus referenced Transfer to a Different Number PoolSelectDestinationMove
    Next stepFrom the Select Destination dropdown, select the pool you want to transfer the number to.
    All 4 steps in this procedure
    1. Locate the number you wish to move to a different pool.
    2. Click the Transfer to a Different Number Pool button. this image
    3. From the Select Destination dropdown, select the pool you want to transfer the number to.
    4. Click on Move.
  3. From the Select Destination dropdown, select the pool you want to transfer the number to.
  4. Click on Move.
    Step 4 of 4: Click on Move What this shows Step 4 of 4: Click on Move. What this shows Shows what to click for step 4 of 4 in the "1. Transfer to a Different Number Pool" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 4 of 4 in the "1. Transfer to a Different Number Pool" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on Move. For context, this section explains: Locate the number you wish to move to a different pool. Click the Transfer to a Different Number Pool button. From the Select Destination dropdown, select the pool you want to transfer the number to. Click on Move. Step 4 of 4Image 6 of 11 What to clickClick on Move.
    Buttons and menus referenced MoveTransfer to a Different Number PoolSelectDestination
    All 4 steps in this procedure
    1. Locate the number you wish to move to a different pool.
    2. Click the Transfer to a Different Number Pool button.
    3. From the Select Destination dropdown, select the pool you want to transfer the number to.
    4. Click on Move. this image

2. Move to Phone Numbers

  1. Find the number in the desired pool.
  2. Click on the Move to Phone Numbers button.
  3. The number will be returned to the general number list without deleting it.
    Step 3 of 3: The number will be returned to the general number list without… What this shows Step 3 of 3: The number will be returned to the general number list without deleting it. What this shows Shows what this covers for step 3 of 3 in the "2. Move to Phone Numbers" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 3 of 3 in the "2. Move to Phone Numbers" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you the number will be returned to the general number list without deleting it. Step 3 of 3Image 7 of 11 What this coversThe number will be returned to the general number list without deleting it.
    Buttons and menus referenced Move to Phone Numbers
    All 3 steps in this procedure
    1. Find the number in the desired pool.
    2. Click on the Move to Phone Numbers button.
    3. The number will be returned to the general number list without deleting it. this image

3. Remove and Delete Number

  1. Choose the number you want to delete.
  2. Click the Remove and Delete Number button.
  3. Only the selected number is removed from the pool and deleted.
    Step 3 of 3: Only the selected number is removed from the pool and deleted What this shows Step 3 of 3: Only the selected number is removed from the pool and deleted. What this shows Shows what this covers for step 3 of 3 in the "3. Remove and Delete Number" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 3 of 3 in the "3. Remove and Delete Number" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you only the selected number is removed from the pool and deleted. Step 3 of 3Image 8 of 11 What this coversOnly the selected number is removed from the pool and deleted.
    Buttons and menus referenced Remove and Delete Number
    All 3 steps in this procedure
    1. Choose the number you want to delete.
    2. Click the Remove and Delete Number button.
    3. Only the selected number is removed from the pool and deleted. this image

4. Add a Number to a Pool from the General List

  1. Go to Phone Numbers under Manage Numbers.
    Step 1 of 5: Go to Phone Numbers under Manage Numbers What this shows Step 1 of 5: Go to Phone Numbers under Manage Numbers. What this shows Shows where to go for step 1 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 1 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you go to Phone Numbers under Manage Numbers. The next step is to click on the three dots beside the number you want to add to a pool. Step 1 of 5Image 9 of 11 Where to goGo to Phone Numbers under Manage Numbers.
    Buttons and menus referenced Phone NumbersManage NumbersthreedotsAdd to Existing Number PoolSelect DestinationAdd to Number Pool
    Next stepClick on the three dots beside the number you want to add to a pool.
    All 5 steps in this procedure
    1. Go to Phone Numbers under Manage Numbers. this image
    2. Click on the three dots beside the number you want to add to a pool.
    3. Click on the Add to Existing Number Pool button.
    4. From the Select Destination dropdown, and choose the desired pool.
    5. Click on the Add to Number Pool button.
  2. Click on the three dots beside the number you want to add to a pool.
  3. Click on the Add to Existing Number Pool button.
    Step 3 of 5: Click on the Add to Existing Number Pool button What this shows Step 3 of 5: Click on the Add to Existing Number Pool button. What this shows Shows what to click for step 3 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 3 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on the Add to Existing Number Pool button. The next step is to from the Select Destination dropdown, and choose the desired pool. Step 3 of 5Image 10 of 11 What to clickClick on the Add to Existing Number Pool button.
    Buttons and menus referenced Add to Existing Number PoolPhone NumbersManage NumbersthreedotsSelect DestinationAdd to Number Pool
    Next stepFrom the Select Destination dropdown, and choose the desired pool.
    All 5 steps in this procedure
    1. Go to Phone Numbers under Manage Numbers.
    2. Click on the three dots beside the number you want to add to a pool.
    3. Click on the Add to Existing Number Pool button. this image
    4. From the Select Destination dropdown, and choose the desired pool.
    5. Click on the Add to Number Pool button.
  4. From the Select Destination dropdown, and choose the desired pool.
  5. Click on the Add to Number Pool button.
    Step 5 of 5: Click on the Add to Number Pool button What this shows Step 5 of 5: Click on the Add to Number Pool button. What this shows Shows what to click for step 5 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". This screenshot accompanies step 5 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on the Add to Number Pool button. For context, this section explains: Go to Phone Numbers under Manage Numbers. Click on the three dots beside the number you want to add to a pool. Click on the Add to Existing Number Pool button. From the Select Destination dropdown, and choose the desired pool. Click on the Add to Number Pool button. Step 5 of 5Image 11 of 11 What to clickClick on the Add to Number Pool button.
    Buttons and menus referenced Add to Number PoolPhone NumbersManage NumbersthreedotsAdd to Existing Number PoolSelect Destination
    All 5 steps in this procedure
    1. Go to Phone Numbers under Manage Numbers.
    2. Click on the three dots beside the number you want to add to a pool.
    3. Click on the Add to Existing Number Pool button.
    4. From the Select Destination dropdown, and choose the desired pool.
    5. Click on the Add to Number Pool button. this image

Audit Logging

Audit logging records every action taken within number pools, providing a transparent history for compliance and troubleshooting.

  • Track who moved, removed, or deleted numbers.
  • Review timestamps and details for each action.
  • Use logs to resolve disputes or investigate issues.

Best Practices for Number Pool Organization

Organizing your number pools effectively supports accurate visitor tracking and campaign analysis.

  • Group numbers by campaign, region, or use case for clarity.
  • Regularly review and clean up unused numbers to maintain efficiency.
  • Use descriptive pool names for easy identification.

Frequently Asked Questions

Q: Can I restore a deleted number to a pool?

Once a number is deleted, it cannot be restored. Only numbers removed (not deleted) can be reassigned.

Q: Is there a limit to how many times I can move a number between pools?

No, you can move numbers between pools as often as needed.

Q: Will removing a number from a pool affect my tracking data?

Removing a number only changes its pool assignment; it does not delete historical tracking data.

Q: How do I know who made changes to a number pool?

All actions are recorded in the audit log, including the user, action, and timestamp.

Q: What happens if I delete a pool?

Deleting a pool removes all numbers within it. To keep numbers, move or remove them before deleting the pool.

Was this guide helpful?

Related guides

Moving Phone Numbers across accounts (US and International)10 min read · 3 imagesMoving US numbers from Twilio to LeadConnector(LC)7 min read · 3 imagesMoving Numbers between Sub-Accounts (Same Agency)8 min read · 3 imagesBuying a Twilio Number in Your Connected Twilio Account6 min read · 8 images