# How to Create and Use Call Scripts in Web & App Dialers > Standardize phone calls with Call Scripts: now in GHL Customer Care Web Dialer, GHL Customer Care App & LeadConnector App. Guide agents, ensure compliance, boost conversions. - Source: https://docs.ghlcustomercare.com/docs/phone-system/general/how-to-create-and-use-call-scripts-in-web-app-dialers - Section: Phone System / General - Reading time: 4 min - Images: 8, each explained below - Modified on Fri, 11 Sep at 7:23 AM --- Call Scripts provide reusable talking points and conversation guidance that agents can view directly during live calls in supported GHL Customer Care dialers. This article explains how to create and manage Call Scripts at the sub-account level and how agents can open and follow a script from the Web Dialer, GHL Customer Care Mobile App, or LeadConnector Mobile App. **Note:** This feature is available in **GHL Customer Care Web Dialer, GHL Customer Care App Dialer and Lead Connector App**. --- **TABLE OF CONTENTS** - [What are Call Scripts?](#what-are-call-scripts) - [Key Benefits of Call Scripts](#key-benefits-of-call-scripts) - [How to Create and Use Call Scripts in Web & App Dialers](#how-to-create-and-use-call-scripts-in-web-and-app-dialers) - [What You Can Add to a Call Script](#what-you-can-add-to-a-call-script) - [How to Use Call Scripts in the Web & App Dialers](#how-to-use-call-scripts-in-the-web-and-app-dialers) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What are Call Scripts?** Call Scripts provide on-demand conversation guidance that agents can view while speaking with a contact. Scripts can contain approved talk tracks, discovery questions, qualification criteria, objection-handling guidance, or compliance language so agents can stay consistent without switching tabs or searching for external notes. --- ## **Key Benefits of Call Scripts** Call Scripts enhance your team’s performance by providing clear, repeatable talk tracks that support effective communication and faster ramp-up times. - **Keep messaging consistent:** Give agents repeatable talk tracks for common conversations. - **Support faster onboarding:** Help new team members follow approved discovery and qualification processes. - **Reduce context switching:** Keep guidance visible inside the dialer instead of requiring external notes or documents. - **Improve call structure:** Help agents cover important questions, objections, and next steps consistently. - **Support compliance:** Provide approved language agents can reference during relevant calls. --- ## **How to Create and Use Call Scripts in Web & App Dialers** Creating Call Scripts is a straightforward process designed to integrate guided call support into your existing workflow. Follow these steps to ensure your agents can access the right script at the right time: 1\. Login to your sub-account and click on **Settings**. ![How to Create and Use Call Scripts in Web & App Dialers (image 1 of 8)](https://jumpshare.com/share/rCL4O7JdW3kUkHJbD0QY+/Screen+Shot+2025-07-31+at+9.06.14+PM.png) **How to Create and Use Call Scripts in Web & App Dialers (image 1 of 8)** This screenshot appears in the "How to Create and Use Call Scripts in Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". The text alongside this image reads: 1. Login to your sub-account and click on Settings. Immediately after, the guide continues: 2. Navigate to Phone Systems and click on Voice. - What to click: 1. Login to your sub-account and click on Settings. - Controls: Settings, Phone Systems, Voice, Call Scripts, Add Scripts, Save - Next: 2. Navigate to Phone Systems and click on Voice. 2\. Navigate to **Phone Systems** and click on **Voice**. ![How to Create and Use Call Scripts in Web & App Dialers (image 2 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155062377171/original/S3hbiAE9QBep9UgxIogosdpjCvCVVzl7XQ.png) **How to Create and Use Call Scripts in Web & App Dialers (image 2 of 8)** This screenshot appears in the "How to Create and Use Call Scripts in Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". The text alongside this image reads: 2. Navigate to Phone Systems and click on Voice. Immediately after, the guide continues: 3. Click on Call Scripts and then on Add Scripts button. - What to click: 2. Navigate to Phone Systems and click on Voice. - Controls: Settings, Phone Systems, Voice, Call Scripts, Add Scripts, Save - Next: 3. Click on Call Scripts and then on Add Scripts button. 3\. Click on **Call Scripts** and then on **Add Scripts** button. ![How to Create and Use Call Scripts in Web & App Dialers (image 3 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155062377191/original/WGeW8B1xLQEkKvgN2S4VtmujknPdjIEUoA.png) **How to Create and Use Call Scripts in Web & App Dialers (image 3 of 8)** This screenshot appears in the "How to Create and Use Call Scripts in Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". The text alongside this image reads: 3. Click on Call Scripts and then on Add Scripts button. Immediately after, the guide continues: 4. Create a new call script by inputting your preferred content and click on Save. - What to click: 3. Click on Call Scripts and then on Add Scripts button. - Controls: Settings, Phone Systems, Voice, Call Scripts, Add Scripts, Save - Next: 4. Create a new call script by inputting your preferred content and click on Save. 4\. Create a new call script by inputting your preferred content and click on **Save**. ![How to Create and Use Call Scripts in Web & App Dialers (image 4 of 8)](https://jumpshare.com/share/fyR4YRDPZWX2vnVHGsKZ+/Screen+Shot+2025-07-31+at+9.18.54+PM.png) **How to Create and Use Call Scripts in Web & App Dialers (image 4 of 8)** This screenshot appears in the "How to Create and Use Call Scripts in Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". The text alongside this image reads: 4. Create a new call script by inputting your preferred content and click on Save. Immediately after, the guide continues: Call Scripts currently support plain text. Use them for content such as. - How to confirm: 4. Create a new call script by inputting your preferred content and click on Save. - Controls: Settings, Phone Systems, Voice, Call Scripts, Add Scripts, Save - Next: Call Scripts currently support plain text. Use them for content such as: --- ## **What You Can Add to a Call Script** Call Scripts currently support **plain text**. Use them for content such as: - Opening statements - Discovery questions - Qualification criteria - Objection-handling responses - Required disclosures - Closing or next-step prompts > **Note:** Rich-text formatting and clickable hyperlinks are not currently supported. --- ## **How to Use Call Scripts in the Web & App Dialers** Agents can access Call Scripts during live calls from directly within the Dialers, keeping the entire workflow in one place. This ensures conversations remain focused and consistent, without the need to open new tabs or refer to external documents. Once a Call Script is available to you, you can open it directly from a supported dialer during an active call. Steps to Use Call Scripts: 1. Start or answer a call using the GHL Customer Care Web Dialer, GHL Customer Care Mobile App, or LeadConnector Mobile App. 2. During the active call, click or tap **Scripts**. - **Web Dialer ** ![Step 1 of 2: Web Dialer](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050750989/original/Y-4kiVD1s3tbvZo69MMCtcjnSXIDR_UARg.png) **Step 1 of 2: Web Dialer** This screenshot accompanies step 1 of 2 in the "How to Use Call Scripts in the Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". At this point in the walkthrough you web Dialer. For context, this section explains: Agents can access Call Scripts during live calls from directly within the Dialers, keeping the entire workflow in one place. This ensures conversations remain focused and consistent, without the need to open new tabs or refer to external documents. This part of the guide covers 2 fields, listed below. The next step is to app Dialer. - What this covers: Web Dialer - Fields: Web Dialer, App Dialer - Controls: Web Dialer, Scripts, App Dialer, Select the Call Script you want to use. - Next: App Dialer Full procedure: 1. Web Dialer <- this image 2. App Dialer - **App Dialer** ![Step 2 of 2: App Dialer](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050751309/original/LWVWBftq9wTgpvDA9LYTk3JZTdHrW9Pn7A.png) **Step 2 of 2: App Dialer** This screenshot accompanies step 2 of 2 in the "How to Use Call Scripts in the Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". At this point in the walkthrough you app Dialer. For context, this section explains: Agents can access Call Scripts during live calls from directly within the Dialers, keeping the entire workflow in one place. This ensures conversations remain focused and consistent, without the need to open new tabs or refer to external documents. This part of the guide covers 2 fields, listed below. - What this covers: App Dialer - Fields: Web Dialer, App Dialer - Controls: App Dialer, Scripts, Web Dialer, Select the Call Script you want to use. Full procedure: 1. Web Dialer 2. App Dialer <- this image 3. **Select the Call Script you want to use.** - **Web Dialer** ![Step 1 of 2: Web Dialer](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050751852/original/KcpJGp9RhBv0hsziIcrHgshJAC3XSshefg.png) **Step 1 of 2: Web Dialer** This screenshot accompanies step 1 of 2 in the "How to Use Call Scripts in the Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". At this point in the walkthrough you web Dialer. For context, this section explains: Agents can access Call Scripts during live calls from directly within the Dialers, keeping the entire workflow in one place. This ensures conversations remain focused and consistent, without the need to open new tabs or refer to external documents. This part of the guide covers 2 fields, listed below. The next step is to app Dialer. - What this covers: Web Dialer - Fields: Web Dialer, App Dialer - Controls: Web Dialer, Scripts, App Dialer, Select the Call Script you want to use. - Next: App Dialer Full procedure: 1. Web Dialer <- this image 2. App Dialer - **App Dialer ** ![Step 2 of 2: App Dialer](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050752044/original/anfTPl5z6ivt7eZpeZZWjji6m7nGhBGJTA.png) **Step 2 of 2: App Dialer** This screenshot accompanies step 2 of 2 in the "How to Use Call Scripts in the Web & App Dialers" section of "How to Create and Use Call Scripts in Web & App Dialers". At this point in the walkthrough you app Dialer. For context, this section explains: Agents can access Call Scripts during live calls from directly within the Dialers, keeping the entire workflow in one place. This ensures conversations remain focused and consistent, without the need to open new tabs or refer to external documents. This part of the guide covers 2 fields, listed below. - What this covers: App Dialer - Fields: Web Dialer, App Dialer - Controls: App Dialer, Scripts, Web Dialer, Select the Call Script you want to use. Full procedure: 1. Web Dialer 2. App Dialer <- this image 4. Review and follow the script while speaking with the contact. Switch scripts if another available script is more appropriate for the conversation. **Note:** Opening or switching a Call Script does not affect the active call. --- ## **Frequently Asked Questions** ******Q. Why don't I see Call Scripts in the mobile app?** ****Make sure you're using the latest available version of the GHL Customer Care or LeadConnector mobile app. If the option still isn't available, verify that a script has been created and is available to your user. **Q: Can call scripts be edited after they are created?** Yes, call scripts can be updated at any time from the web interface to refine your conversation guidance. **Q: Is the call script feature available for white labelled apps?** Yes, although updates for white labelled apps must be requested separately. ****Q. Who can access a Call Script?** **Call Scripts can be configured at the sub-account level and, where supported, assigned to specific users or teams. Users only see scripts available to them during supported calls. **Q: Can I format text or add links in call scripts?** At this time, Call Scripts support plain text only. Rich formatting and hyperlinks are not supported. **Q. When do edits to a Call Script become available?** Saved updates are reflected when users next open or reload the script in a supported dialer. **Q. Are Call Scripts the same as Manual Call actions?** No. A Call Script provides guidance during a live call. A Manual Call workflow action creates a call task for a user under **Conversations → Manual Actions**. You can use both together—for example, a workflow can create the call task and the agent can reference a Call Script while completing it. --- ## **Related Articles** - [The Phone Dialer Overview](https://docs.ghlcustomercare.com/docs/phone-system/general/the-phone-dialer-overview) - [Outbound Calling Using the GHL Customer Care Mobile App](https://docs.ghlcustomercare.com/docs/mobile-and-desktop-app/mobile-app/outbound-calling-using-the-ghl-customer-care-mobile-app) - [Outbound Calls with Dialer in Web App (Softphone)](https://docs.ghlcustomercare.com/docs/phone-system/calling/outbound-calls-with-dialer-in-web-app-softphone) - [What is LC (Lead Connector) Phone System?](https://docs.ghlcustomercare.com/docs/phone-system/lc-phone-system/what-is-the-ghl-customer-care-s-native-phone-system-lc-phone) - [Getting Started - Setup Email, Phone, and SMS](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/foundational-setup/getting-started-setup-email-phone-and-sms) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com