# Auto-minimize, Pin & Drag GHL Customer Care Dialer > Learn how GHL Customer Care dialer auto-minimize, pin, and drag work in the web app to reduce clutter, improve multitasking, and keep call controls accessible. - Source: https://docs.ghlcustomercare.com/docs/phone-system/calling/auto-minimize-pin-drag-ghl-customer-care-dialer - Section: Phone System / Calling - Reading time: 4 min - Images: 5, each explained below - Modified on Thu, 10 Sep at 7:06 AM --- GHL Customer Care’s updated dialer makes it easier to stay on a call while continuing to work inside the platform. With auto-minimize, pin, and drag, you can keep the dialer accessible without letting it block important contact or pipeline information. These improvements help create a cleaner workspace and a smoother calling experience in the GHL Customer Care web app. --- **TABLE OF CONTENTS** - [What is Dialer Auto-minimize, Pin & Drag?](#what-is-dialer-auto-minimize-pin-and-drag) - [Key Benefits of Dialer Auto-minimize, Pin & Drag](#key-benefits-of-dialer-auto-minimize-pin-and-drag) - [Auto-minimize](#auto-minimize) - [Pinning the Dialer](#pinning-the-dialer) - [Dragging and Position Memory](#dragging-and-position-memory) - [How To Setup Dialer Auto-minimize, Pin & Drag](#how-to-setup-dialer-auto-minimize-pin-and-drag) -  [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What is Dialer Auto-minimize, Pin & Drag?** Dialer Auto-minimize, Pin & Drag is a usability enhancement for the GHL Customer Care web dialer that gives you more control over how the dialer behaves and where it appears on your screen. It introduces three core behaviors: the dialer can minimize automatically when you click outside it, stay visible when pinned, and be moved to a preferred location on your screen. This makes it easier to manage calls while reviewing records, updating details, or navigating to other areas of GHL Customer Care. --- ## **Key Benefits of Dialer Auto-minimize, Pin & Drag** - **Less screen clutter:** Auto-minimize helps free up space when you click into other areas of GHL Customer Care during a call. - **More control:** Pinning keeps the dialer visible when you want call controls available at all times. - **Flexible placement:** Dragging lets you move the dialer to a part of the screen that works best for your workflow. - **Consistent layout:** When the dialer is pinned, it can reopen in the same location where you last placed it. - **Smoother multitasking:** You can review contact details or pipeline information without manually closing or repositioning the dialer each time. --- ## **Auto-minimize** Auto-minimize helps keep the dialer out of the way while you work in other parts of GHL Customer Care during an active call. This makes it easier to review records and update information without the dialer staying fully expanded on top of the page. - When the dialer is open and not pinned, clicking outside the dialer minimizes it. - Minimizing the dialer changes how it appears on screen, but it does not end the call. - You can reopen the dialer from its minimized state whenever you need to access call controls again. - To restore the minimized dialer, click the **phone icon** in the top navigation. --- ## **Pinning the Dialer** Pinning allows you to keep the dialer visible while moving through other areas of the platform. This is useful when you want call controls to remain on screen while reviewing records, following a script, or updating notes during a conversation. - Click the pin icon to keep the dialer open. - When pinned, the dialer stays visible instead of minimizing when you click elsewhere. - To return to the standard behavior, unpin the dialer or minimize it manually. ![Pinning the Dialer (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068054310/original/bLCRbyPuXlm1GMr8Qw6d5KXGzbel7kf4QA.png) **Pinning the Dialer (image 1 of 5)** This screenshot appears in the "Pinning the Dialer" section of "Auto-minimize, Pin & Drag GHL Customer Care Dialer". The text alongside this image reads: Click the pin icon to keep the dialer open. When pinned, the dialer stays visible instead of minimizing when you click elsewhere. To return to the standard behavior, unpin the dialer or minimize it manually. Immediately after, the guide continues: Dragging allows you to place the dialer where it fits best on your screen. This makes it easier to keep it accessible without covering the information you need most. You can drag the dialer to a preferred location on the screen while it…. - What to click: Click the pin icon to keep the dialer open. When pinned, the dialer stays visible instead of minimizing when you click elsewhere. To return to the standard behavior, unpin the dialer or minimize it manually. - Next: Dragging allows you to place the dialer where it fits best on your screen. This makes it easier to keep it accessible without covering the information you need most. You can drag the dialer to a preferred location on the screen while it is open. Full procedure: 1. Click the pin icon to keep the dialer open. 2. When pinned, the dialer stays visible instead of minimizing when you click elsewhere. 3. To return to the standard behavior, unpin the dialer or minimize it manually. --- ## **Dragging and Position Memory** Dragging allows you to place the dialer where it fits best on your screen. This makes it easier to keep it accessible without covering the information you need most. You can drag the dialer to a preferred location on the screen while it is open. - Click and hold the dialer header or drag area. - Move the dialer to your preferred on-screen location. - Release it to place the dialer there. - If the dialer is pinned, it can reopen in that saved position. --- ## **How To Setup Dialer Auto-minimize, Pin & Drag** These controls are built into the GHL Customer Care Web Dialer and do not require additional setup. 1. From the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. ![Step 1 of 4: From the top navigation bar in GHL Customer Care, click the green phone…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068054537/original/ZaaO_UlmUxyvTdJL21B3EJq3qX3uOwVc-Q.png) **Step 1 of 4: From the top navigation bar in GHL Customer Care, click the green phone…** This screenshot accompanies step 1 of 4 in the "How To Setup Dialer Auto-minimize, Pin & Drag" section of "Auto-minimize, Pin & Drag GHL Customer Care Dialer". At this point in the walkthrough you from the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. The next step is to leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. - What to click: From the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. - Next: Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. Full procedure: 1. From the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. <- this image 2. Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. 3. Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. 4. Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. 2. Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. ![Step 2 of 4: Leave the dialer unpinned and click anywhere outside it to see the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068056176/original/9Dlc7uNQRMaJUTYBePZeAr8eTVeWH7WWCg.gif) **Step 2 of 4: Leave the dialer unpinned and click anywhere outside it to see the…** This animation accompanies step 2 of 4 in the "How To Setup Dialer Auto-minimize, Pin & Drag" section of "Auto-minimize, Pin & Drag GHL Customer Care Dialer". At this point in the walkthrough you leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. The next step is to click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. - What to click: Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. - Next: Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. Full procedure: 1. From the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. 2. Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. <- this image 3. Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. 4. Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. 3. Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. ![Step 3 of 4: Click the pin icon when you want the dialer to stay open while you…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068058469/original/RkoRJmGDxf7xliCkXlGJYM7hP_TDCVh-0Q.gif) **Step 3 of 4: Click the pin icon when you want the dialer to stay open while you…** This animation accompanies step 3 of 4 in the "How To Setup Dialer Auto-minimize, Pin & Drag" section of "Auto-minimize, Pin & Drag GHL Customer Care Dialer". At this point in the walkthrough you click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. The next step is to drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. - What to click: Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. - Next: Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. Full procedure: 1. From the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. 2. Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. 3. Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. <- this image 4. Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. 4. Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. ![Step 4 of 4: Drag the dialer to a preferred location on the screen. If it is…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068059210/original/QOFndHZNLPSNcgpUttDYhB8_D9sWnHHYTg.gif) **Step 4 of 4: Drag the dialer to a preferred location on the screen. If it is…** This animation accompanies step 4 of 4 in the "How To Setup Dialer Auto-minimize, Pin & Drag" section of "Auto-minimize, Pin & Drag GHL Customer Care Dialer". At this point in the walkthrough you drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. - How to confirm: Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. Full procedure: 1. From the top navigation bar in GHL Customer Care, click the green phone icon to open the Web Dialer. 2. Leave the dialer unpinned and click anywhere outside it to see the auto-minimize behavior in action. 3. Click the pin icon when you want the dialer to stay open while you work elsewhere in the platform. 4. Drag the dialer to a preferred location on the screen. If it is pinned, reopen it to confirm that it appears in the same saved position. <- this image --- ##  **Frequently Asked Questions** **Q: Does auto-minimize end my call?** No. Auto-minimize only changes how the dialer appears on screen. Your call remains active. **Q: Does the dialer remember where I placed it?** Yes, when the dialer is pinned, it can reopen in the same location where you left it. **Q: How do I keep the dialer open while I work in other areas of GHL Customer Care?** Click the pin icon. When pinned, the dialer stays open until you unpin it or minimize it manually. **Q: Can I move the dialer to another part of my screen?** Yes. You can drag the dialer to a different location on your screen. **Q: Where do I open the dialer in GHL Customer Care?** You can open the dialer from the phone icon in the top navigation bar of the web app. --- ## **Related Articles** - [Outbound Calls with Dialer in GHL Customer Care Web App (Softphone)](https://docs.ghlcustomercare.com/docs/phone-system/calling/outbound-calls-with-dialer-in-web-app-softphone)  - [The Phone Dialer Overview](https://docs.ghlcustomercare.com/docs/phone-system/general/the-phone-dialer-overview)  - [How to Create and Use Call Scripts in Web & App Dialers](https://docs.ghlcustomercare.com/docs/phone-system/general/how-to-create-and-use-call-scripts-in-web-app-dialers) - [Overview of Phone Number Configuration Options](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/overview-of-phone-number-configuration-options) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com