Calling
20 articles106 explained images
Voice Geo Permissions for GHL Customer Care Phone System
Phone System Security Voice Geo Permissions for GHL Customer Care Phone System Control which countries your GHL Customer Care location can call to reduce toll fraud risk and unexpected international charges. What You'll…
7 minUsing Call Connect to Ensure Accurate Call Status Tracking
This article explains how the Call Connect feature ensures your call outcomes, like voicemail, pickup, or missed call—are accurately tracked. This gives you clear visibility into which calls were truly connected, not…
3 min2How to Set Up Call Tracking (Number Pool)
Call Tracking How to Set Up Call Tracking (Number Pool) Show a unique phone number to leads based on where they came from, so every call can be attributed back to its campaign or landing page. What You'll Learn Number…
9 min45Ringless Voicemail/Voicemail Drops Setup Guide
Workflow Automation Ringless Voicemail Setup Guide for Workflows Deliver pre-recorded voicemail messages through automated workflows without requiring live conversations What You'll Learn Ringless Voicemail, also…
7 min3Workflow Trigger - Call Details
Workflow Automation Workflow Trigger - Call Details Automate follow-up actions based on call direction, call outcomes, phone numbers, number pools, and custom call dispositions. What You'll Learn The Call Details…
9 min7How To Forward Inbound Calls to Mobile App
This article explains how to properly set up and receive inbound calls using the GHL Customer Care Mobile App. With a few simple setup steps, you can ensure that calls ring directly to your mobile device, allowing you to…
4 min2Outbound Calls with Dialer in Web App (Softphone)
Browser-Based Calling Outbound Calls with the GHL Customer Care Web Dialer (Softphone) Make outbound calls directly from your browser, choose the correct Calling From number, manage live calls, transfer callers, and…
13 min9How to Fix Bad Call Quality in GHL Customer Care
Calling & Telephony How to Fix Bad Call Quality in GHL Customer Care Diagnose and resolve choppy audio, one-way calls, dropped connections, and other call-quality issues What You'll Learn Bad call quality shows up as…
7 min1Fix Call Disconnections in GHL Customer Care Mobile App
Mobile App Support Fix Call Disconnections in GHL Customer Care Mobile App Resolve call disconnection issues by configuring the correct permissions for background app refresh and microphone access on your mobile device…
5 minWhy are my Calls marked as Spam, and How can I avoid it ?
Legitimate business calls can sometimes appear as Spam Likely , Potential Spam , or similar warnings on a recipient's device. These labels are influenced by carriers and caller analytics providers that evaluate factors…
10 min1Ring Incoming Calls to Multiple Users
Phone System Ring Incoming Calls to Multiple Users Distribute incoming calls across multiple team members simultaneously to improve response times and ensure no call goes unanswered. What You'll Learn This article…
8 min3Recommendations and Best Practices for Maintaining a Positive Caller Reputation
Maintaining consumer trust in the voice communication channel is critical. Consumers expect to receive wanted and personalized communications, while being protected from spam and unwanted calls. This guide provides…
6 minUnderstanding Inbound Call Rate Limits
Phone System Understanding Inbound Call Rate Limits Learn how inbound call rate limits apply to IVR, Voice AI, and regular phone numbers, how simultaneous calls are treated, and what happens when a rate-limit violation…
8 min1SIM-based calling with the Mobile App
Mobile App · Calling SIM-Based Calling with the Mobile App Place calls from the GHL Customer Care mobile app using your phone's SIM and native carrier calling service when LC Phone is not active for the sub-account…
5 min2Remediate 'Spam Likely' on your Caller ID using Free Caller Registry
Overview In this article, we will learn how we can increase our call answer rates by remediating 'spam likely' / 'potential spam' / 'scam likely' on the caller ID in the US (US only). If the phone number flagged as…
3 min1Local Presence Dialing with the GHL Customer Care Phone System
Boost your call answer rates by presenting a local phone number to contacts based on their region. Local Presence Dialing automatically chooses the outbound caller ID that matches or is closest to the recipient’s area…
4 min5What is SHAKEN/STIR?
SHAKEN/STIR is a caller authentication framework that helps carriers verify that a caller is authorized to use the phone number displayed on an outbound call. It uses digital certificates to authenticate caller ID…
6 min2What is CNAM?
CNAM (Caller Name Presentation) is a feature in the U.S. public telephone network that associates your phone number with a business or personal name. When you make an outgoing call, this name may be displayed on the…
6 min8Inbound Calls: IVR, AI, Routing & Call Flow Explained
Inbound call routing determines how GHL Customer Care handles a call from the moment someone dials your business number until the call is answered or reaches a backup destination. Calls can be handled by IVR or Voice AI…
14 min9Auto-minimize, Pin & Drag GHL Customer Care Dialer
GHL Customer Care’s updated dialer makes it easier to stay on a call while continuing to work inside the platform. With auto-minimize, pin, and drag, you can keep the dialer accessible without letting it block important…
4 min5