# How to Redeem Gift Cards for Business-Initiated Payments

> Learn how to redeem customer Gift Cards in GHL Customer Care Orders, Invoices, Contacts, and subscriptions, including split payments, balances, and limitations.

- Source: https://docs.ghlcustomercare.com/docs/payments/gift-cards/how-to-redeem-gift-cards-for-business-initiated-payments
- Section: Payments / Gift Cards
- Reading time: 7 min
- Images: 11, each explained below
- Modified on Mon, 31 Aug at 12:36 PM

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Businesses can redeem customer Gift Cards directly while collecting payments inside GHL Customer Care, without requiring the customer to complete a checkout. Gift Cards can be applied when recording payments on Orders and Invoices, using Charge Now, or creating supported subscriptions. Available Gift Card value is applied toward the amount due, with any remaining balance collected using another supported payment method. This article explains where business-initiated Gift Card redemption is available, how payments are applied, important subscription limitations, and how to complete a redemption.

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**TABLE OF CONTENTS**

-   [What is Gift Card Redemption for Business-Initiated Payments?](#what-is-gift-card-redemption-for-business-initiated-payments)
-   [Key Benefits of Gift Card Redemption for Business-Initiated Payments](#key-benefits-of-gift-card-redemption-for-business-initiated-payments)
-   [Supported Business Payment Flows](#supported-business-payment-flows)
-   [How Gift Card Redemption Is Applied](#how-gift-card-redemption-is-applied)
-   [Gift Cards and Subscriptions](#gift-cards-and-subscriptions)
-   [Current Limitations for Business-Initiated Gift Card Redemption](#current-limitations-for-business-initiated-gift-card-redemption)
-   [How to Set Up Gift Card Redemption for Business-Initiated Payments](#how-to-set-up-gift-card-redemption-for-business-initiated-payments)
-   [Frequently Asked Questions](#frequently-asked-questions)
-   [Related Articles](#related-articles)

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# **What is Gift Card Redemption for Business-Initiated Payments?**

Business-initiated Gift Card redemption lets your team apply a customer's Gift Card while collecting payment on the customer's behalf. This extends Gift Card redemption beyond customer-facing checkouts and gives businesses a consistent way to accept Gift Cards during supported internal payment workflows.

A valid Gift Card code can be entered during payment collection to check its available balance and apply it to the amount due. To be eligible for redemption, the Gift Card must be active, not expired, and have an available balance. GHL Customer Care supports Gift Cards that were previously sold or sent to a customer.

For a broader introduction to creating and managing Gift Cards, see [Getting Started with Gift Cards](https://docs.ghlcustomercare.com/docs/payments/gift-cards/getting-started-with-gift-cards).

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## **Key Benefits of Gift Card Redemption for Business-Initiated Payments**

Accepting Gift Cards directly from GHL Customer Care gives your team more flexibility when assisting customers and creates a consistent redemption experience across customer-initiated and business-initiated payments.

-   **More flexible payment collection:** Redeem a customer's Gift Card while collecting payment directly instead of requiring the customer to complete a separate checkout.
    
-   **Automatic balance application:** Apply available Gift Card value toward the amount due before collecting any remaining balance.
    
-   **Support for split payments:** Combine a Gift Card with another supported payment method when the Gift Card does not cover the full amount.
    
-   **Consistent validation:** Receive clear validation when a Gift Card is invalid, expired, or has no remaining balance.
    
-   **Improved payment visibility:** See how much was paid using the Gift Card separately from other payment methods.
    
-   **Automatic balance tracking:** Keep the associated Gift Card Order updated with its remaining balance after successful redemption.
    

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## **Supported Business Payment Flows**

Gift Card redemption is available in multiple payment workflows where your team collects a payment on behalf of a customer. Knowing which workflows support redemption helps your team select the correct payment path without sending the customer through a separate checkout.

Gift Cards can currently be redeemed through the following business-initiated payment flows:

-   **Payments → Orders → Open Order → Record Payment → Charge a Card**
    
    
![Step 1 of 5: Payments → Orders → Open Order → Record Payment → Charge a Card](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733424/original/UOG1zyPRFs_jZVzWpV1w0dAx9MuRg8wj0A.png)

**Step 1 of 5: Payments → Orders → Open Order → Record Payment → Charge a Card**

This screenshot accompanies step 1 of 5 in the "Supported Business Payment Flows" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you payments → Orders → Open Order → Record Payment → Charge a Card. This part of the guide covers 3 fields, listed below. The next step is to payments → Invoices → Open Invoice → Record Payment → Charge a Card.
- What this covers: Payments → Orders → Open Order → Record Payment → Charge a Card
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription
- Controls: Contacts → Open Contact → Charge Now
- Next: Payments → Invoices → Open Invoice → Record Payment → Charge a Card

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card  <- this image
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card
3. Contacts → Open Contact → Charge Now
4. Contacts → Open Contact → Create Subscription
5. Payments → Subscriptions → Create Subscription

    
-   **Payments → Invoices → Open Invoice → Record Payment → Charge a Card**
    
    
![Step 2 of 5: Payments → Invoices → Open Invoice → Record Payment → Charge a Card](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733466/original/SWtnGGRxjVKm5lCtM-HK7lBha5XMOzB2rg.png)

**Step 2 of 5: Payments → Invoices → Open Invoice → Record Payment → Charge a Card**

This screenshot accompanies step 2 of 5 in the "Supported Business Payment Flows" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you payments → Invoices → Open Invoice → Record Payment → Charge a Card. This part of the guide covers 3 fields, listed below. The next step is to contacts → Open Contact → Charge Now.
- What this covers: Payments → Invoices → Open Invoice → Record Payment → Charge a Card
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription
- Controls: Contacts → Open Contact → Charge Now
- Next: Contacts → Open Contact → Charge Now

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card  <- this image
3. Contacts → Open Contact → Charge Now
4. Contacts → Open Contact → Create Subscription
5. Payments → Subscriptions → Create Subscription

    
-   **Contacts → Open Contact → Charge Now**
    
    
![Step 3 of 5: Contacts → Open Contact → Charge Now](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733544/original/sxcw_44oN7e4KTorIgkP9J8ZC0J3ZBTpLA.png)

**Step 3 of 5: Contacts → Open Contact → Charge Now**

This screenshot accompanies step 3 of 5 in the "Supported Business Payment Flows" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you contacts → Open Contact → Charge Now. For context, this section explains: Gift Card redemption is available in multiple payment workflows where your team collects a payment on behalf of a customer. Knowing which workflows support redemption helps your team select the correct payment path without sending the customer through a separate checkout. This part of the guide covers 3 fields, listed below. The next step is to contacts → Open Contact → Create Subscription.
- What this covers: Contacts → Open Contact → Charge Now
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription
- Controls: Contacts → Open Contact → Charge Now
- Next: Contacts → Open Contact → Create Subscription

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card
3. Contacts → Open Contact → Charge Now  <- this image
4. Contacts → Open Contact → Create Subscription
5. Payments → Subscriptions → Create Subscription

    
-   **Contacts → Open Contact → Create Subscription**
    
    
![Step 4 of 5: Contacts → Open Contact → Create Subscription](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733584/original/g05fkP2_ddLonv4wSZklFO3DIoamlsjlmA.png)

**Step 4 of 5: Contacts → Open Contact → Create Subscription**

This screenshot accompanies step 4 of 5 in the "Supported Business Payment Flows" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you contacts → Open Contact → Create Subscription. This part of the guide covers 3 fields, listed below. The next step is to payments → Subscriptions → Create Subscription.
- What this covers: Contacts → Open Contact → Create Subscription
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription
- Controls: Contacts → Open Contact → Charge Now
- Next: Payments → Subscriptions → Create Subscription

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card
3. Contacts → Open Contact → Charge Now
4. Contacts → Open Contact → Create Subscription  <- this image
5. Payments → Subscriptions → Create Subscription

    
-   **Payments → Subscriptions → Create Subscription**
    
    
![Step 5 of 5: Payments → Subscriptions → Create Subscription](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733664/original/JmUzIxxw-sN2U2rJ3WGTBtZgNFkMiERVQw.png)

**Step 5 of 5: Payments → Subscriptions → Create Subscription**

This screenshot accompanies step 5 of 5 in the "Supported Business Payment Flows" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you payments → Subscriptions → Create Subscription. This part of the guide covers 3 fields, listed below.
- What this covers: Payments → Subscriptions → Create Subscription
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription
- Controls: Contacts → Open Contact → Charge Now

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card
3. Contacts → Open Contact → Charge Now
4. Contacts → Open Contact → Create Subscription
5. Payments → Subscriptions → Create Subscription  <- this image

    

The Gift Card field is available as part of the supported payment experience, allowing you to enter the customer's code and apply the available balance before completing the payment.

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## **How Gift Card Redemption Is Applied**

Gift Card balance calculations are handled during the payment process so your team can immediately see how much of the transaction the Gift Card covers. Understanding full and partial redemption behavior helps you explain the final charge to the customer before completing the payment.

When you enter a Gift Card code and click **Apply**, GHL Customer Care validates the Gift Card and determines how much of the current payment can be covered.

-   **If the Gift Card covers the full amount:** The amount due is paid using the Gift Card, and no additional payment method is charged for that payment.
    
-   **If the Gift Card covers part of the amount:** The available Gift Card balance is applied first, and the remaining amount must be collected using another supported payment method.
    
-   **If the Gift Card cannot be used:** GHL Customer Care displays the applicable validation message for conditions such as an invalid code, expired Gift Card, or zero balance.
    

For partial payments, you can use a saved card or add a new card.

**Example**

Payment amount: **$200**  
Gift Card available balance: **$150**  
Gift Card applied: **$150**  
Remaining amount to collect: **$50**  
Remaining Gift Card balance: **$0**

---

## **Gift Cards and Subscriptions**

Gift Cards can help reduce the amount collected when a subscription is created, but they do not replace the payment method used for future recurring charges. Understanding this distinction is important for avoiding failed expectations when setting up recurring billing.

Gift Cards can be applied toward the **initial payment collected when creating a supported subscription**.

Important subscription behaviors include:

-   Gift Cards are **not currently redeemable for future-dated or scheduled subscriptions**.
    
-   A Gift Card can be applied to the initial amount collected when an eligible subscription is created.
    
-   Future recurring subscription payments are **not collected from the Gift Card balance**.
    
-   Future subscription payments use the payment method attached to the subscription.
    
-   A payment method may therefore still be required for the subscription even when the Gift Card covers the full initial amount.
    

When another card is needed, businesses can manage customer cards on file from the contact record. See [How to add and manage your customer's cards on file](https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/how-to-add-and-manage-your-customer-s-cards-on-file) for additional guidance.

For more information about creating subscriptions from a contact, see [Create Subscriptions and Invoices in Contact Details Page](https://docs.ghlcustomercare.com/docs/contacts/contact-details-view/how-to-create-subscriptions-invoices-from-contact-s-profile).

---

## **Current Limitations for Business-Initiated Gift Card Redemption**

Some Gift Card experiences are available only in specific payment contexts today. Distinguishing business-initiated collection from customer-facing checkout redemption helps prevent confusion when a Gift Card option appears in one workflow but not another.

Business-initiated Gift Card redemption is not currently available while collecting payments through:

-   **Calendars**
    
-   **POS**
    

Gift Cards can also be used in supported customer-facing Calendar checkout experiences. Therefore, the current Calendar limitation applies specifically to **business-initiated Gift Card payment collection**, not all Gift Card use associated with Calendars.

---

## **How to Set Up Gift Card Redemption for Business-Initiated Payments**

A successful redemption depends on having an eligible Gift Card and starting from a supported payment flow. Confirming the Gift Card status and payment details before completing the transaction helps prevent validation errors and ensures any remaining balance can be collected correctly.

1.  **Confirm that an eligible Gift Card exists.**
    
    -   At least one Gift Card Product must have been created.
        
    -   The Gift Card must have been sold or sent to a customer.
        
    -   The Gift Card must be active.
        
    -   The Gift Card must not be expired.
        
    -   The Gift Card must have an available balance.
        
2.  **Open one of the supported payment flows.**  
    Choose the workflow that matches the payment you are collecting:
    
    -   Payments → Orders → Open Order → Record Payment → Charge a Card
        
    -   Payments → Invoices → Open Invoice → Record Payment → Charge a Card
        
    -   Contacts → Open Contact → Charge Now
        
    -   Contacts → Open Contact → Create Subscription
        
    -   Payments → Subscriptions → Create Subscription
        
        
![Step 5 of 5: Payments → Subscriptions → Create Subscription](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733128/original/70GyPgb93u7XEH5UEieFT2-Dz8WT7Izf_w.png)

**Step 5 of 5: Payments → Subscriptions → Create Subscription**

This screenshot accompanies step 5 of 5 in the "How to Set Up Gift Card Redemption for Business-Initiated Payments" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you payments → Subscriptions → Create Subscription. This part of the guide covers 4 fields, listed below.
- What this covers: Payments → Subscriptions → Create Subscription
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription, Verify the completed redemption. After a successful payment:
- Controls: Open one of the supported payment flows., Enter the customer's Gift Card code., Gift Card, Apply, Review the amount applied., Complete the payment., Verify the completed redemption., Transaction Details, Gift Card Order

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card
3. Contacts → Open Contact → Charge Now
4. Contacts → Open Contact → Create Subscription
5. Payments → Subscriptions → Create Subscription  <- this image

        
        
![Step 5 of 5: Payments → Subscriptions → Create Subscription](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733394/original/zUP3-P-Yyxxn4kIERQ6ODWxDENLoXk0mug.png)

**Step 5 of 5: Payments → Subscriptions → Create Subscription**

This screenshot accompanies step 5 of 5 in the "How to Set Up Gift Card Redemption for Business-Initiated Payments" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you payments → Subscriptions → Create Subscription. This part of the guide covers 4 fields, listed below.
- What this covers: Payments → Subscriptions → Create Subscription
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription, Verify the completed redemption. After a successful payment:
- Controls: Open one of the supported payment flows., Enter the customer's Gift Card code., Gift Card, Apply, Review the amount applied., Complete the payment., Verify the completed redemption., Transaction Details, Gift Card Order

Full procedure:

1. Payments → Orders → Open Order → Record Payment → Charge a Card
2. Payments → Invoices → Open Invoice → Record Payment → Charge a Card
3. Contacts → Open Contact → Charge Now
4. Contacts → Open Contact → Create Subscription
5. Payments → Subscriptions → Create Subscription  <- this image

        
3.  **Enter the customer's Gift Card code.**  
    Locate the **Gift Card** field, enter the customer's Gift Card code, and click **Apply**.
    
    GHL Customer Care validates the Gift Card and displays the applicable available balance.
    
    
![Step 3 of 7: Enter the customer's Gift Card code. Locate the Gift Card field, enter…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733216/original/2uPrQwfFbJPzRq4Qi9NvOD1PuBztyYSIqQ.png)

**Step 3 of 7: Enter the customer's Gift Card code. Locate the Gift Card field, enter…**

This screenshot accompanies step 3 of 7 in the "How to Set Up Gift Card Redemption for Business-Initiated Payments" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the Gift Card and displays the applicable available balance. This part of the guide covers 4 fields, listed below. The next step is to review the amount applied. Confirm the Gift Card amount before proceeding.
- What to fill in: Enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the Gift Card and displays the applicable available balance.
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription, Verify the completed redemption. After a successful payment:
- Controls: Enter the customer's Gift Card code., Gift Card, Apply, Open one of the supported payment flows., Review the amount applied., Complete the payment., Verify the completed redemption., Transaction Details, Gift Card Order
- Next: Review the amount applied. Confirm the Gift Card amount before proceeding.

Full procedure:

1. Confirm that an eligible Gift Card exists.
2. Open one of the supported payment flows. Choose the workflow that matches the payment you are collecting:
3. Enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the Gift Card and displays the applicable available balance.  <- this image
4. Review the amount applied. Confirm the Gift Card amount before proceeding.
5. Add or select a payment method when a balance remains. If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance.
6. Complete the payment. Review the final payment summary and submit the payment.
7. Verify the completed redemption. After a successful payment:

    
4.  **Review the amount applied.**  
    Confirm the Gift Card amount before proceeding.
    
    -   If the Gift Card covers the full amount, no additional payment method is charged for that payment.
        
    -   If the Gift Card does not cover the full amount, the available Gift Card balance is applied first.
        
        
![Step 2 of 2: If the Gift Card does not cover the full amount, the available Gift…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733223/original/sZJ0OLrbZgH8AVHOPPzHfkslGxCvPVdHhQ.png)

**Step 2 of 2: If the Gift Card does not cover the full amount, the available Gift…**

This screenshot accompanies step 2 of 2 in the "How to Set Up Gift Card Redemption for Business-Initiated Payments" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you if the Gift Card does not cover the full amount, the available Gift Card balance is applied first. This part of the guide covers 4 fields, listed below.
- What this covers: If the Gift Card does not cover the full amount, the available Gift Card balance is applied first.
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription, Verify the completed redemption. After a successful payment:
- Controls: Open one of the supported payment flows., Enter the customer's Gift Card code., Gift Card, Apply, Review the amount applied., Complete the payment., Verify the completed redemption., Transaction Details, Gift Card Order

Full procedure:

1. If the Gift Card covers the full amount, no additional payment method is charged for that payment.
2. If the Gift Card does not cover the full amount, the available Gift Card balance is applied first.  <- this image

        
5.  **Add or select a payment method when a balance remains.**  
    If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance.
    
    
![Step 5 of 7: Add or select a payment method when a balance remains. If there is…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733307/original/0g2nUW_zuaptsg2cYcjffWgki3Cer1xY7w.png)

**Step 5 of 7: Add or select a payment method when a balance remains. If there is…**

This screenshot accompanies step 5 of 7 in the "How to Set Up Gift Card Redemption for Business-Initiated Payments" section of "How to Redeem Gift Cards for Business-Initiated Payments". At this point in the walkthrough you add or select a payment method when a balance remains. If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance. This part of the guide covers 4 fields, listed below. The next step is to complete the payment. Review the final payment summary and submit the payment.
- What to choose: Add or select a payment method when a balance remains. If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance.
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription, Verify the completed redemption. After a successful payment:
- Controls: Open one of the supported payment flows., Enter the customer's Gift Card code., Gift Card, Apply, Review the amount applied., Complete the payment., Verify the completed redemption., Transaction Details, Gift Card Order
- Next: Complete the payment. Review the final payment summary and submit the payment.

Full procedure:

1. Confirm that an eligible Gift Card exists.
2. Open one of the supported payment flows. Choose the workflow that matches the payment you are collecting:
3. Enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the Gift Card and displays the applicable available balance.
4. Review the amount applied. Confirm the Gift Card amount before proceeding.
5. Add or select a payment method when a balance remains. If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance.  <- this image
6. Complete the payment. Review the final payment summary and submit the payment.
7. Verify the completed redemption. After a successful payment:

    
6.  **Complete the payment.**  
    Review the final payment summary and submit the payment.
    
7.  **Verify the completed redemption.**  
    After a successful payment:
    
    -   Open **Transaction Details** to confirm the Gift Card amount used.
        
    -   Review the associated **Gift Card Order** to confirm its updated remaining balance.
        

![How to Set Up Gift Card Redemption for Business-Initiated Payments (image 11 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079733352/original/FRKtFTbvOZD0FN2xp9Er2AMYcSfKv7KtlQ.png)

**How to Set Up Gift Card Redemption for Business-Initiated Payments (image 11 of 11)**

This screenshot appears in the "How to Set Up Gift Card Redemption for Business-Initiated Payments" section of "How to Redeem Gift Cards for Business-Initiated Payments". The text alongside this image reads: Confirm that an eligible Gift Card exists. Open one of the supported payment flows. Choose the workflow that matches the payment you are collecting: Enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the…. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: Q: Can I apply more than one Gift Card to the same payment? No. You can apply one Gift Card per payment.
- What to fill in: Confirm that an eligible Gift Card exists. Open one of the supported payment flows. Choose the workflow that matches the payment you are collecting: Enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the Gift Card and displays the applicable available balance. Review the amount applied. Confirm the Gift Card amount before proceeding. Add or select a payment method when a balance remains. If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance. Complete the payment. Review the final payment summary and submit the payment. Verify the completed redemption. After a successful payment:
- Fields: Contacts → Open Contact → Charge Now, Contacts → Open Contact → Create Subscription, Payments → Subscriptions → Create Subscription, Verify the completed redemption. After a successful payment:
- Controls: Open one of the supported payment flows., Enter the customer's Gift Card code., Gift Card, Apply, Review the amount applied., Complete the payment., Verify the completed redemption., Transaction Details, Gift Card Order
- Next: Q: Can I apply more than one Gift Card to the same payment? No. You can apply one Gift Card per payment.

Full procedure:

1. Confirm that an eligible Gift Card exists.
2. Open one of the supported payment flows. Choose the workflow that matches the payment you are collecting:
3. Enter the customer's Gift Card code. Locate the Gift Card field, enter the customer's Gift Card code, and click Apply. GHL Customer Care validates the Gift Card and displays the applicable available balance.
4. Review the amount applied. Confirm the Gift Card amount before proceeding.
5. Add or select a payment method when a balance remains. If there is still an amount due after applying the Gift Card, you can use a saved card or add a new card to collect the remaining balance.
6. Complete the payment. Review the final payment summary and submit the payment.
7. Verify the completed redemption. After a successful payment:

---

## **Frequently Asked Questions**

**Q: Can I apply more than one Gift Card to the same payment?**  
No. You can apply one Gift Card per payment.

**Q: Can a Test Mode Gift Card be used for a Live Mode payment?**  
No. Gift Cards purchased in Test Mode can only be redeemed in Test Mode, while Gift Cards purchased in Live Mode can only be redeemed in Live Mode.

**Q: Can I redeem a Gift Card that I sent directly to a customer without collecting payment for it?**  
Yes. You can redeem a Gift Card that was sent directly to a customer as long as it is active, has not expired, and has an available balance.

**Q: What if the customer does not already have a saved card and the Gift Card does not cover the full payment?**  
You can add a new card to collect the remaining amount.

**Q: Is there a dedicated user permission specifically for redeeming Gift Cards?**  
No dedicated Gift Card redemption permission is currently available. Users still need appropriate access to the payment area where the Gift Card is being redeemed.

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## **Related Articles**

-   [Getting Started with Gift Cards](https://docs.ghlcustomercare.com/docs/payments/gift-cards/getting-started-with-gift-cards)
    
-   [How to Sell Gift Cards](https://docs.ghlcustomercare.com/docs/payments/gift-cards/how-to-sell-gift-cards)
    
-   [How to Send Gift Cards](https://docs.ghlcustomercare.com/docs/payments/gift-cards/how-to-send-gift-cards)
    
-   [How to Track Gift Card Performance (Analytics & Metric Tracking)](https://docs.ghlcustomercare.com/docs/payments/gift-cards/how-to-track-gift-card-performance-analytics-metric-tracking)
    
-   [Create Subscriptions and Invoices in Contact Details Page](https://docs.ghlcustomercare.com/docs/contacts/contact-details-view/how-to-create-subscriptions-invoices-from-contact-s-profile)
    
-   [How to add and manage your customer's cards on file](https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/how-to-add-and-manage-your-customer-s-cards-on-file)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com