Google Play: Connect Account and App Setup

Overview

Please note

• You need a Google Play Developer account with Admin access before you begin.
• Your package name must be unique and permanent, choose it carefully since it cannot be changed after publishing.
• Use only lowercase letters, numbers, and periods in the package name, for example com.brand.appname.
• Keep your Google account signed in during the whole flow to prevent permission errors.

Covered in this Article

• What this workflow does
• Prerequisites
• Connect your Google Play Developer account in GHL Customer Care
• Register your Android package name in App Setup
• Validation and common errors
• FAQs

Prerequisites

• A paid Google Play Developer account with Admin rights.
• Access to the Google account that owns the Play Developer account.
• A clear package name plan that follows reverse DNS format, for example com.company.product.

Step 1: Connect your Google Play Developer account in GHL Customer Care

Video tutorial: https://app.arcade.software/share/vN0AiiOM6x2ZTKlsUqD9

1. Open Agency App Manager
   • In GHL Customer Care, go to Mobile App in the left navigation.
   • Open Agency App Manager. You should see two tiles: Apple App Store and Google Playstore, each with a Set Up button.
   • Confirm the Steps rail on the left shows Distribution.
2. Start the Google Play connection
   • Click Set Up on the Google Playstore tile.
   • The connection form loads for Play Store.
3. Name the connection
   • In Play Store account name, type a short label you and your team will recognize, for example your agency or brand name.
   • Use a unique label if you plan to connect multiple Play accounts later.
4. Open Google Play Console using the built in link
   • Click the link in the form to open the Google Developer account page. The link takes you to 

     Screenshot

     GoogleGoogle Play for business | Launch & monetize your apps | Google Play Console  in a new tab.
   • Sign in to the Google account that owns the Google Play Developer program. If you are already signed in, confirm it is the correct account.
5. Verify access in Play Console
   • Make sure you can reach the Developer Console home screen.
   • If Google prompts you to accept updated terms or verify your account, complete those prompts.
   • If you see a permission error, ask the Owner or an Admin to grant you Admin access under Users and permissions.
6. Return to GHL Customer Care and save
   • Go back to the GHL Customer Care tab.
   • Confirm the Play Store account name field is filled.
   • Click Save or Continue to store the connection details.
   • The Google Playstore tile will now reflect that the account is connected. If it still shows Not Connected, refresh the page and try again.
7. Quick checks before moving on
   • You are signed in to the correct Google account in the browser.
   • Your Play Developer account is active and in good standing.
   • You have Admin level permissions in Play Console.

Tip: If you manage several Google accounts in the same browser, open an incognito window and sign in only to the account that owns the Play Developer program. This avoids linking the wrong account.

Step 2: Register your Android package name in App Setup

Video Tutorial: https://app.arcade.software/share/xiKjlvnbJ6kHP1CBc8oW

1. In the same connection workflow, open the App Setup stage.
2. Click Register to create your Android package name.
3. Enter the identifier in reverse DNS format, for example com.youragency.clientapp. Avoid spaces or uppercase characters.
4. Confirm to register. GHL Customer Care validates the value and completes registration. You will see a success state when the package name is registered.
5. Continue to the next stage of your app distribution setup, or return later if you still need to prepare assets.

Validation and common errors

• Package name already taken: Choose a new value, for example add initials or a region code such as com.youragency.clientapp.na.
• Insufficient permissions: Make sure you are an Admin on the Play Developer account, or ask the account Owner or an Admin to grant you access under Users and permissions.
• Mismatch with build: Ensure the package name in your app’s build files matches the registered value. Use the same identifier consistently in your Android project and in any related services.

Frequently Asked Questions