Skip to content
Mobile & Desktop App

Unified Appointment Screen in the GHL Customer Care Mobile App

Manage appointment details, attendees, forms, notes, activity logs, and payments from one unified appointment screen in the GHL Customer Care mobile app experience.

5 min read1,024 words3 explained images
View as markdownOpen in ClaudeOpen in ChatGPT
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Key Benefits of the Unified Appointment Screen
  2. Unified Appointment Screen Tabs
  3. Details
  4. Attendees
  5. Form Submission
  6. Notes
  7. Activity Log
  8. Payments
  9. How To Setup the Unified Appointment Screen
  10. Frequently Asked Questions
  11. Related Articles

Manage every appointment from one place in the GHL Customer Care mobile app. The Unified Appointment Screen brings appointment details, attendees, form submissions, notes, activity history, and payments into one tabbed view so your team can manage bookings without switching between Calendar, Contacts, Forms, and Payments.

This article explains how to access the Unified Appointment Screen, what each tab is used for, and how to manage appointment information directly from the mobile app.

TABLE OF CONTENTS

What is the Unified Appointment Screen?

The Unified Appointment Screen is a centralized appointment view inside the GHL Customer Care and LeadConnector mobile apps. It helps users review and manage the full appointment workflow from a single screen, including appointment details, attendees, form submissions, internal notes, activity history, and payments when payment settings are configured.

Instead of opening multiple modules to understand one booking, team members can open an appointment from the Calendar module and access the most important appointment information through organized tabs.

Key Benefits of the Unified Appointment Screen

A centralized appointment experience helps teams work faster, reduce missed details, and keep appointment-related 

actions connected to the booking. This is especially useful for teams that manage appointments from mobile devices throughout the day.

  • Save Time: Manage appointment details, notes, attendees, forms, activity, and payments from one appointment screen.
  • Reduce Tab Switching: Access appointment-related information without moving between Calendar, Contacts, Forms, and Payments.
  • Collect Payments Faster: Charge a card, record a manual payment, or review payment history from the appointment when payments are configured.
  • Stay Organized: Keep internal notes, form submissions, and activity updates attached to the appointment.
  • Improve Team Collaboration: Give assistants, sales reps, and staff members the context they need to manage appointments accurately.
  • Reduce Errors: Keep appointment information in one place so teams spend less time searching across different modules.

Unified Appointment Screen Tabs

Each tab gives users access to a specific part of the appointment workflow. The available tabs may vary depending on the appointment type, booking setup, form configuration, and payment settings.

Details

The Details tab displays the core appointment information your team needs to confirm, update, or review the booking. Keeping this information accessible helps users make quick appointment changes without leaving the Calendar module.

Attendees

The Attendees tab helps users review who is associated with the appointment. This is useful for confirming guests, reviewing participants, and understanding who is expected to attend the booking.

Form Submission

The Form Submission tab allows users to review booking form responses connected to the appointment. This helps teams prepare for meetings, services, consultations, or calls by keeping submitted intake information close to the appointment.

In the mobile Unified Appointment Screen, Form Submission currently supports default forms. Custom form support is planned for a future update.

Notes

The Notes tab gives team members a place to add and review internal appointment notes. Notes help preserve context, document updates, and support smoother handoffs between staff members.

Appointment notes are intended for internal team use and help users keep important context available across the appointment workflow.

Activity Log

The Activity Log tab provides a read-only timeline of appointment updates. This helps teams understand what changed, when it changed, and how the appointment has progressed over time.

The Activity Log is read-only and is designed to help users audit appointment history without editing the timeline.

Screenshot Placeholder: Add a screenshot showing the Activity Log tab with appointment activity entries.

Payments

The Payments tab appears when payments are configured for the appointment. This tab helps users review payment activity and collect payments from the appointment screen without navigating to a separate payment area.

If the Payments tab does not appear, payment settings may not be configured for that appointment or calendar.

How To Setup the Unified Appointment Screen

Proper setup ensures your team can access appointment details, payments, forms, notes, and activity information from the mobile app. Before using the Unified Appointment Screen, make sure your team is using a supported app version and has access to the Calendar module.

To access and use the Unified Appointment Screen:

  1. Open the GHL Customer Care mobile app.
  2. Navigate to the Calendar module.
    Step 2 of 6: Navigate to the Calendar module What this shows Step 2 of 6: Navigate to the Calendar module. What this shows Shows where to go for step 2 of 6 in the "How To Setup the Unified Appointment Screen" section of "Unified Appointment Screen in the GHL Customer Care Mobile App". This screenshot accompanies step 2 of 6 in the "How To Setup the Unified Appointment Screen" section of "Unified Appointment Screen in the GHL Customer Care Mobile App". At this point in the walkthrough you navigate to the Calendar module. For context, this section explains: Proper setup ensures your team can access appointment details, payments, forms, notes, and activity information from the mobile app. Before using the Unified Appointment Screen, make sure your team is using a supported app version and has access to the Calendar module. This part of the guide covers 6 fields, listed below. The next step is to open an existing appointment or Service (v2) appointment. Step 2 of 6Image 1 of 3 Where to goNavigate to the Calendar module.
    Fields in this part of the guide DetailsAttendeesForm SubmissionNotesActivity LogPayments, if configured
    Next stepOpen an existing appointment or Service (v2) appointment.
    All 6 steps in this procedure
    1. Open the GHL Customer Care mobile app.
    2. Navigate to the Calendar module. this image
    3. Open an existing appointment or Service (v2) appointment.
    4. Review the available tabs:
    5. Select a tab to review or manage appointment information.
    6. Update appointment details, review attendees, view form submissions, add notes, review activity, or collect payment based on the available options.

  3. Open an existing appointment or Service (v2) appointment.
  4. Review the available tabs:
    • Details
    • Attendees
    • Form Submission
    • Notes
    • Activity Log
    • Payments, if configured

      Step 6 of 6: Payments, if configured What this shows Step 6 of 6: Payments, if configured What this shows Shows what this covers for step 6 of 6 in the "How To Setup the Unified Appointment Screen" section of "Unified Appointment Screen in the GHL Customer Care Mobile App". This screenshot accompanies step 6 of 6 in the "How To Setup the Unified Appointment Screen" section of "Unified Appointment Screen in the GHL Customer Care Mobile App". At this point in the walkthrough you payments, if configured. For context, this section explains: Proper setup ensures your team can access appointment details, payments, forms, notes, and activity information from the mobile app. Before using the Unified Appointment Screen, make sure your team is using a supported app version and has access to the Calendar module. This part of the guide covers 6 fields, listed below. Step 6 of 6Image 2 of 3 What this coversPayments, if configured
      Fields in this part of the guide DetailsAttendeesForm SubmissionNotesActivity LogPayments, if configured
      All 6 steps in this procedure
      1. Details
      2. Attendees
      3. Form Submission
      4. Notes
      5. Activity Log
      6. Payments, if configured this image
      Step 6 of 6: Payments, if configured What this shows Step 6 of 6: Payments, if configured What this shows Shows what this covers for step 6 of 6 in the "How To Setup the Unified Appointment Screen" section of "Unified Appointment Screen in the GHL Customer Care Mobile App". This screenshot accompanies step 6 of 6 in the "How To Setup the Unified Appointment Screen" section of "Unified Appointment Screen in the GHL Customer Care Mobile App". At this point in the walkthrough you payments, if configured. For context, this section explains: Proper setup ensures your team can access appointment details, payments, forms, notes, and activity information from the mobile app. Before using the Unified Appointment Screen, make sure your team is using a supported app version and has access to the Calendar module. This part of the guide covers 6 fields, listed below. Step 6 of 6Image 3 of 3 What this coversPayments, if configured
      Fields in this part of the guide DetailsAttendeesForm SubmissionNotesActivity LogPayments, if configured
      All 6 steps in this procedure
      1. Details
      2. Attendees
      3. Form Submission
      4. Notes
      5. Activity Log
      6. Payments, if configured this image
  5. Select a tab to review or manage appointment information.
  6. Update appointment details, review attendees, view form submissions, add notes, review activity, or collect payment based on the available options.

Frequently Asked Questions

Q: Where can I access the Unified Appointment Screen?
A: Open the GHL Customer Care or LeadConnector mobile app, go to the Calendar module, and open an existing appointment.

Q: Is the Unified Appointment Screen available in both GHL Customer Care and LeadConnector?
A: Yes. The feature is available in both the GHL Customer Care and LeadConnector mobile apps.

Q: Which app version is required?

A: The Unified Appointment Screen is available in version 4.12.0 (816) or later.

Q: Why do I not see the Payments tab?
A: The Payments tab appears only when payments are configured for the appointment or calendar.

Q: Can I collect payments from the appointment screen?
A: Yes. When payments are configured, users can collect payments, charge a card, record a manual payment, and review transaction history from the Payments tab.

Q: Can I view custom form submissions in the mobile Unified Appointment Screen?
A: Custom form support is planned for a future update. The current mobile release supports default forms in the Form Submission tab.

Q: Are appointment notes visible to customers?
A: Notes added from the Notes tab are intended for internal team use.

Q: Can I manage individual attendees for class bookings?
A: Managing individual attendees for class bookings is planned for a future update.

Was this guide helpful?

Related guides

How to Use Invoices in the Mobile App4 min read · 7 imagesMedia Library – Mobile App2 min read · 2 imagesSocial Planner for the GHL Customer Care Mobile App v3.88.1 (and higher)3 min read · 10 imagesHow to Use Media Optimization and Watermarking in the Mobile Social Planner3 min read