# Multi-Location Incoming Calls on the Mobile App > The Multi-Location Incoming Calls feature in the GHL Customer Care mobile app ensures that teams working across multiple sub-accounts never miss an… - Source: https://docs.ghlcustomercare.com/docs/mobile-and-desktop-app/new-mobile-app-experience/multi-location-incoming-calls-on-the-mobile-app - Section: Mobile & Desktop App / New Mobile App Experience - Reading time: 3 min - Images: 2, each explained below --- The **Multi-Location Incoming Calls** feature in the GHL Customer Care mobile app ensures that teams working across multiple sub-accounts never miss an important lead. Previously, users could only receive calls from the sub-account they were currently logged into - causing missed opportunities, delayed responses, and unnecessary account switching. With this new enhancement, you can now **receive calls from up to 10 locations** directly on your mobile app, regardless of which sub-account you’re currently active in. Each incoming call clearly displays the **originating location**, and you can even **switch to that location mid-call** to take notes, access contacts, and update CRM data instantly. --- **TABLE OF CONTENTS** - [What is Multi-Location Incoming Calls?](#what-is-multi-location-incoming-calls) - [Key Benefits of Multi-Location Incoming Calls](#key-benefits-of-multi-location-incoming-calls) - [How to Enable Multi-Location Ringing (Mobile)](#how-to-enable-multi-location-ringing-mobile) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is Multi-Location Incoming Calls?** Currently available only in the mobile app. You must be a member of all locations to receive calls from them. Maximum 10 locations at a time. **Multi-Location Incoming Calls** is a mobile feature that allows users to **opt in** to receive calls from multiple sub-accounts (locations) simultaneously. Once enabled, your phone rings for calls coming into **any of your selected locations**—no matter which one you’re logged into. Each incoming call screen shows a **Location Badge** identifying which sub-account the call is coming from. During the call, you can **switch directly** into that location to perform CRM actions like taking notes, updating pipelines, or logging the call. --- ## **Key Benefits of Multi-Location Incoming Calls** Multi-Location Incoming Calls streamlines lead response across complex organizations. - **Zero missed leads** — receive calls from up to 10 locations, even if you’re active in another sub-account. - **Instant context** — a location badge on the call screen shows exactly where the lead sits in your CRM.   - **One-tap workspace switch** — jump straight into the correct location during the live call to view contacts, notes, or deals. - **User-level control** — each team member chooses which locations are allowed to ring their device, preventing notification overload. - **Higher productivity** — eliminates frantic app switching and reduces follow-up errors caused by the wrong location context. --- ## **How to Enable Multi-Location Ringing (Mobile)** Follow these steps to activate Multi-Location Incoming Calls: ![How to Enable Multi-Location Ringing (Mobile) (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155056084134/original/Ys6ATMFKg-8T-iFeyPXlkv39p5U3ZL8J7A.png) **How to Enable Multi-Location Ringing (Mobile) (image 1 of 2)** This screenshot appears in the "How to Enable Multi-Location Ringing (Mobile)" section of "Multi-Location Incoming Calls on the Mobile App". The text alongside this image reads: Follow these steps to activate Multi-Location Incoming Calls. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Open the Mobile App and go to Settings → Calls/Voice. Toggle on Multi-Location Incoming Calls. Select up to 10 locations you want to receive calls from. You must already be a user in those locations. Once enabled, your phone will ring for…. - What this covers: Follow these steps to activate Multi-Location Incoming Calls: - Fields: On the call screen: - Controls: Open the Mobile App, Settings → Calls/Voice, Multi-Location Incoming Calls, 10 locations, Location Badge, Switch Location - Next: Open the Mobile App and go to Settings → Calls/Voice. Toggle on Multi-Location Incoming Calls. Select up to 10 locations you want to receive calls from. You must already be a user in those locations. Once enabled, your phone will ring for incoming calls to any of the selected locations, even if you’re active in another sub-account. On the call screen: After the call, complete follow-ups and notes within the correct CRM workspace. Full procedure: 1. Open the Mobile App and go to Settings → Calls/Voice. 2. Toggle on Multi-Location Incoming Calls. 3. Select up to 10 locations you want to receive calls from. You must already be a user in those locations. 4. Once enabled, your phone will ring for incoming calls to any of the selected locations, even if you’re active in another sub-account. 5. On the call screen: 6. After the call, complete follow-ups and notes within the correct CRM workspace. 1. **Open the Mobile App** and go to **Settings → Calls/Voice**. 2. Toggle on **Multi-Location Incoming Calls**. 3. Select up to **10 locations** you want to receive calls from. You must already be a user in those locations. 4. Once enabled, your phone will ring for incoming calls to any of the selected locations, even if you’re active in another sub-account. 5. On the call screen: - Check the **Location Badge** to identify where the call originated. - Tap **Switch Location** during the call to jump directly into that sub-account. 6. After the call, complete follow-ups and notes within the correct CRM workspace. ![How to Enable Multi-Location Ringing (Mobile) (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155056084204/original/kVMQVsKOqOjmHcFEIvx7P1mjwxcFVDZxNg.png) **How to Enable Multi-Location Ringing (Mobile) (image 2 of 2)** This screenshot appears in the "How to Enable Multi-Location Ringing (Mobile)" section of "Multi-Location Incoming Calls on the Mobile App". The text alongside this image reads: Open the Mobile App and go to Settings → Calls/Voice. Toggle on Multi-Location Incoming Calls. Select up to 10 locations you want to receive calls from. You must already be a user in those locations. Once enabled, your phone will ring for incoming calls to any of the selected locations, even if…. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Q: Can I receive calls from more than 10 locations? - Where to go: Open the Mobile App and go to Settings → Calls/Voice. Toggle on Multi-Location Incoming Calls. Select up to 10 locations you want to receive calls from. You must already be a user in those locations. Once enabled, your phone will ring for incoming calls to any of the selected locations, even if you’re active in another sub-account. On the call screen: After the call, complete follow-ups and notes within the correct CRM workspace. - Fields: On the call screen: - Controls: Open the Mobile App, Settings → Calls/Voice, Multi-Location Incoming Calls, 10 locations, Location Badge, Switch Location - Next: Q: Can I receive calls from more than 10 locations? Full procedure: 1. Open the Mobile App and go to Settings → Calls/Voice. 2. Toggle on Multi-Location Incoming Calls. 3. Select up to 10 locations you want to receive calls from. You must already be a user in those locations. 4. Once enabled, your phone will ring for incoming calls to any of the selected locations, even if you’re active in another sub-account. 5. On the call screen: 6. After the call, complete follow-ups and notes within the correct CRM workspace. --- ## **Frequently Asked Questions** **Q: Can I receive calls from more than 10 locations?** No. Currently, you can select up to 10 locations to avoid performance issues and maintain clarity during incoming calls. **Q: Do I need admin permissions to enable this?** No. Any user can opt in to Multi-Location Incoming Calls for their account, as long as they’re a member of the locations they select. **Q: Will I see which location the call belongs to?** Yes. The incoming call screen includes a **Location Badge** showing the name of the originating location. **Q: Can I log call notes while staying on the same call?** Yes! Tap **Switch Location** during the call to enter the right sub-account and access CRM tools. **Q: Is this available on desktop?** Currently, Multi-Location Incoming Calls is available **only on the mobile app**. **Q: What happens if I’m already on another call?** A: The incoming call follows your current call-handling rules (e.g., call waiting or voicemail). **Q: Is the feature available on desktop?** A: Multi-Location ringing is currently mobile-only. Desktop receives calls only for the active location. **Q: Will workflows still fire in the correct location?** A: Yes. Because you switch into the right sub-account during the call, all automations and call logs attach to that location. **Q: Does this feature consume additional LC Phone minutes?** A: No—usage is billed the same way as standard inbound calls to the destination number. --- ## **Related Articles** • [The Phone Dialer Overview](https://docs.ghlcustomercare.com/docs/phone-system/general/the-phone-dialer-overview) [• Overview of Phone Number Configuration Options](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/overview-of-phone-number-configuration-options)  [• Ring Incoming Calls to Multiple Users](https://docs.ghlcustomercare.com/docs/phone-system/calling/ring-incoming-calls-to-multiple-users)  [• How to Assign LC Phone Numbers to Users](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/how-to-assign-lc-phone-numbers-to-users)  [• Mobile App – Inbound Call Transfer](https://docs.ghlcustomercare.com/docs/mobile-and-desktop-app/mobile-app/mobile-app-inbound-call-transfer)  [• Interactive Voice Response (IVR) Guide](https://docs.ghlcustomercare.com/docs/workflows/developer-resources/interactive-voice-response-ivr-guide-triggers-actions) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com