# Spam Tagging on Mobile > Stay focused and minimize interruptions with Spam Tagging for mobile. This feature automatically flags suspicious calls with a clear “Spam Likely” label… - Source: https://docs.ghlcustomercare.com/docs/mobile-and-desktop-app/mobile-app/spam-tagging-on-mobile - Section: Mobile & Desktop App / Mobile App - Reading time: 2 min - Images: 4, each explained below - Modified on Tue, 6 May, 2025 at 3:23 PM --- Stay focused and minimize interruptions with Spam Tagging for mobile. This feature automatically flags suspicious calls with a clear “Spam Likely” label, helping you and your team avoid distractions and maintain productivity. Spam Tagging is now available on the GHL Customer Care and LeadConnector apps for versions 3.97.3 and above. White Label app users can request access through a manual update. **TABLE OF CONTENTS** - [What is Spam Tagging on Mobile?](#what-is-spam-tagging-on-mobile) - [Key Benefits of Spam Tagging](#key-benefits-of-spam-tagging) - [How to Use Spam Tagging](#how-to-use-spam-tagging) - [Incoming Call Screen](#incoming-call-screen) - [In-App Call Screen](#in-app-call-screen) - [Call Logs](#call-logs) - [Frequently Asked Questions](#frequently-asked-questions) --- ## What is Spam Tagging on Mobile? Spam Tagging is a real-time call identification feature that marks potentially unwanted calls with a visible “Spam Likely” label. This labeling is applied consistently across all stages of the call experience—ranging from incoming call screens to call logs and call detail views. This functionality allows users to quickly determine whether a call should be answered, ignored, or reviewed later. ## Key Benefits of Spam Tagging Spam Tagging improves operational efficiency by identifying suspicious calls in real time, reducing the likelihood of wasted time and unnecessary disruptions. - Clearly flags suspicious numbers with a “Spam Likely” tag - Functions across all key call views: incoming call screen, live call screen, call logs, and call details - Supports both iOS and Android devices - Requires no setup or manual activation - Enhances focus by reducing time spent on unwanted calls - Improves visibility for teams handling large call volumes ## How to Use Spam Tagging Once your app is updated to the required version, Spam Tagging activates automatically. There are no manual configuration steps required. Below are the key places where Spam Tagging will appear: ### Incoming Call Screen When a suspicious number calls, the incoming call screen will display a “Spam Likely” tag at the top of the caller ID information. This immediate warning helps users decide whether to accept or decline the call. ![Incoming Call Screen (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046212039/original/cXcNX61hNY6jYb9B9DEc8F5xzXTTyG_08w.png) **Incoming Call Screen (image 1 of 4)** This screenshot appears in the "Incoming Call Screen" section of "Spam Tagging on Mobile". The text alongside this image reads: When a suspicious number calls, the incoming call screen will display a “Spam Likely” tag at the top of the caller ID information. This immediate warning helps users decide whether to accept or decline the call. Immediately after, the guide continues: If the call is answered, the “Spam Likely” label continues to be visible on the in-call interface. This helps confirm the nature of the call throughout its duration. - What this covers: When a suspicious number calls, the incoming call screen will display a “Spam Likely” tag at the top of the caller ID information. This immediate warning helps users decide whether to accept or decline the call. - Next: If the call is answered, the “Spam Likely” label continues to be visible on the in-call interface. This helps confirm the nature of the call throughout its duration. ### In-App Call Screen If the call is answered, the “Spam Likely” label continues to be visible on the in-call interface. This helps confirm the nature of the call throughout its duration. ![In-App Call Screen (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046212050/original/An97T1Wm3m6h5ys8UrmC3Zo1-Kx377VInA.png) **In-App Call Screen (image 2 of 4)** This screenshot appears in the "In-App Call Screen" section of "Spam Tagging on Mobile". The text alongside this image reads: If the call is answered, the “Spam Likely” label continues to be visible on the in-call interface. This helps confirm the nature of the call throughout its duration. Immediately after, the guide continues: Open your recent call history to see the “Spam Likely” tag applied directly in the call list. This allows users to instantly identify which calls were flagged without needing to tap into each one individually. - How to confirm: If the call is answered, the “Spam Likely” label continues to be visible on the in-call interface. This helps confirm the nature of the call throughout its duration. - Next: Open your recent call history to see the “Spam Likely” tag applied directly in the call list. This allows users to instantly identify which calls were flagged without needing to tap into each one individually. ### Call Logs Open your recent call history to see the “Spam Likely” tag applied directly in the call list. This allows users to instantly identify which calls were flagged without needing to tap into each one individually. ![Call Logs (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046212054/original/P8d3eSfujHdyVZ4uA8G-TOAn5nlbS9vATA.png) **Call Logs (image 3 of 4)** This screenshot appears in the "Call Logs" section of "Spam Tagging on Mobile". The text alongside this image reads: Open your recent call history to see the “Spam Likely” tag applied directly in the call list. This allows users to instantly identify which calls were flagged without needing to tap into each one individually. Immediately after, the guide continues: Tapping on any individual call record will reveal a detailed view where the “Spam Likely” label is prominently displayed. This ensures full visibility, even if the call was missed or dismissed. - Where to go: Open your recent call history to see the “Spam Likely” tag applied directly in the call list. This allows users to instantly identify which calls were flagged without needing to tap into each one individually. - Next: Tapping on any individual call record will reveal a detailed view where the “Spam Likely” label is prominently displayed. This ensures full visibility, even if the call was missed or dismissed. Call Details View Tapping on any individual call record will reveal a detailed view where the “Spam Likely” label is prominently displayed. This ensures full visibility, even if the call was missed or dismissed. ![Call Logs (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046212058/original/-U3wDIqDjtXVhBu8ozcUPEmrBuXTNFzVSQ.png) **Call Logs (image 4 of 4)** This screenshot appears in the "Call Logs" section of "Spam Tagging on Mobile". The text alongside this image reads: Tapping on any individual call record will reveal a detailed view where the “Spam Likely” label is prominently displayed. This ensures full visibility, even if the call was missed or dismissed. Immediately after, the guide continues: Q: Is Spam Tagging available in all mobile app versions? No. This feature is only available in GHL Customer Care and LeadConnector apps version 3.97.3 or higher. Users of White Label apps must request an update through support. - What this covers: Tapping on any individual call record will reveal a detailed view where the “Spam Likely” label is prominently displayed. This ensures full visibility, even if the call was missed or dismissed. - Next: Q: Is Spam Tagging available in all mobile app versions? No. This feature is only available in GHL Customer Care and LeadConnector apps version 3.97.3 or higher. Users of White Label apps must request an update through support. ## Frequently Asked Questions Q: Is Spam Tagging available in all mobile app versions?  No. This feature is only available in GHL Customer Care and LeadConnector apps version 3.97.3 or higher. Users of White Label apps must request an update through support. Q: Can I disable Spam Tagging?  Currently, Spam Tagging is a built-in feature and cannot be manually disabled. Q: How does the system determine which calls are spam?  Spam Tagging is powered by third-party reputation data providers. These systems analyze calling patterns and known spam reports to identify potential spam calls. Q: Does Spam Tagging work on both Android and iOS?  Yes. This feature is supported on both platforms as long as the app is updated to version 3.97.3 or higher. Q: Will Spam Tagging interfere with regular calls?  No. Only numbers identified as potentially suspicious will be labeled. Regular calls remain unaffected. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com