# Custom Conversation Providers in Mobile App > The mobile app conversations tab supports communication with customers on custom channels that can be integrated from the App Marketplace. Y ou can have… - Source: https://docs.ghlcustomercare.com/docs/mobile-and-desktop-app/mobile-app/custom-conversation-providers-in-mobile-app - Section: Mobile & Desktop App / Mobile App - Reading time: 2 min - Images: 10, each explained below - Modified on Fri, 15 Nov, 2024 at 2:22 PM --- The mobile app conversations tab supports communication with customers on custom channels that can be integrated from the App Marketplace. You can have conversations with your leads and customers across any channel that they prefer by using your mobile app, resulting in faster reply times and more deals closed! Remember to install your custom conversation provider from the App Marketplace and verify it's active in Settings > Conversation Providers. When we refer to "custom conversation providers", we are referring to additional SMS and Email providers accessible from the App Marketplace in your Agency Account. These are different from "native conversation providers" that are natively supported in GHL Customer Care (ex: WhatsApp is natively supported, you don't have to get it through the Marketplace). If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ --- # **How To Install A Custom Conversation Provider**
Navigate to Agency Account > App Marketplace

![How To Install A Custom Conversation Provider (image 1 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657447/original/AIo2Tysn4eTeCf_FbuGTQwlJQQDQJR66Og.png) **How To Install A Custom Conversation Provider (image 1 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

Under App Marketplace > Categories scroll until you find Email and click it to filter

![How To Install A Custom Conversation Provider (image 2 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657475/original/YGbtnDeGDl_CnljqjB8RUixe8IMrzS_GvQ.png) **How To Install A Custom Conversation Provider (image 2 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

Or scroll until you find SMS and click to filter

![How To Install A Custom Conversation Provider (image 3 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657496/original/qmkWKDqVE5c9qg6HuTYXwMS1wzrR3uazTA.png) **How To Install A Custom Conversation Provider (image 3 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

Click on your preferred custom conversation provider and click Install

![How To Install A Custom Conversation Provider (image 4 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657540/original/zZT7IpdoHJIUzlW01tEPOdsfsOsA4bvFfQ.png) **How To Install A Custom Conversation Provider (image 4 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

Select one or more subaccounts you want to install the app into and click Continue

![How To Install A Custom Conversation Provider (image 5 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657711/original/kzYvagRVrAkkWatgqcXZdPVxgW6G9Ldevg.png) **How To Install A Custom Conversation Provider (image 5 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

Review the app details and click Allow & Install

![How To Install A Custom Conversation Provider (image 6 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657773/original/CozbK0tUpwXP2p2Kga2bHogoC7o2_ub5Xg.png) **How To Install A Custom Conversation Provider (image 6 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

As required, follow specific instructions from the custom conversation provider to integrate (ex: get your API key for their service).

![How To Install A Custom Conversation Provider (image 7 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657808/original/uXA49lrm93lEnZkcIGd6a9M98IOHu-r4qg.png) **How To Install A Custom Conversation Provider (image 7 of 10)** This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing…. - What this covers: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/ - Next: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

--- # **Where To Find Custom Conversations** You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Review your installed custom conversation providers by navigating to Subaccount > Settings > Conversation Providers

![Where To Find Custom Conversations (image 8 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657597/original/hzvahrMifL_X6t6Clsklx9PIRIHHfrD4KQ.png) **Where To Find Custom Conversations (image 8 of 10)** This screenshot appears in the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation. - What this covers: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

In your mobile app navigate to Conversations > New to see your options. Custom conversation providers will appear here. Select one to start a new conversation.

![Where To Find Custom Conversations (image 9 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036657935/original/uXdwT6hYrzz_2bR88mJxmQF9L6Go6BL1lw.png) **Where To Find Custom Conversations (image 9 of 10)** This screenshot appears in the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation. - What this covers: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

In the mobile app you can also find all your conversation options, including custom conversation providers, inside of a conversation. Just select a new conversation mode to switch.

![Where To Find Custom Conversations (image 10 of 10)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036659397/original/R-7m2MFbKHgRyS9frMz9Rl_EOaso3hBYxg.png) **Where To Find Custom Conversations (image 10 of 10)** This screenshot appears in the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation. - What this covers: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.

--- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com