# Using Course Assessment Emails to Streamline Course Communication > Learn how Course Assessment Emails notify learners and instructors about quiz submissions, assignments, grades, and comments with customizable templates. - Source: https://docs.ghlcustomercare.com/docs/memberships-and-communities/membership-courses-sites/using-course-assessment-emails-to-streamline-course-communication - Section: Memberships & Communities / Membership/Courses Sites - Reading time: 5 min - Images: 9, each explained below --- Boost learner engagement and keep instructors in the loop with automated Course Assessment Emails for quizzes, assignments, and course comments. This article explains what the emails do, why they matter, and how to customize or disable them for any course. --- **TABLE OF CONTENTS** - [What is Course Assessment Emails?](#what-is-course-assessment-emails) - [Key Benefits of Course Assessment Emails](#key-benefits-of-course-assessment-emails) - [Quiz Assessment Emails](#quiz-assessment-emails) - [Assignment Assessment Emails](#assignment-assessment-emails) - [Course Comments Emails](#course-comments-emails) - [How to Set Up and Customize Assessment Emails](#how-to-set-up-and-customize-assessment-emails) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is Course Assessment Emails?** Course Assessment Emails are automated notifications that GHL Customer Care sends when learners submit or receive feedback on quizzes, assignments, or course comments. These messages help keep learners and instructors aligned as progress happens and ensure no important updates are missed. The feature uses customizable email templates that include contextual information such as course name, assessment title, grading status, and more—to deliver timely communication. Course creators can edit or disable these emails at the course level to match their workflow and branding. --- ## **Key Benefits of Course Assessment Emails** Course Assessment Emails provide timely updates that strengthen communication and reduce manual follow-up throughout the learning experience. Understanding the benefits helps course creators leverage automated notifications to streamline grading workflows and support learner engagement. These advantages ensure both students and instructors maintain visibility into submissions, grading progress, and course activity. - **Real-time learner feedback**: Students immediately receive confirmation of submissions and grades. - **Instructor visibility**: Admins and graders are notified the moment new work is submitted or graded. - **Brand-consistent messaging**: Emails are fully customizable inside Email Settings → Courses. - **Improved workflow efficiency**: Automated updates reduce manual communication and delays. - **Course-level control**: Each notification can be individually toggled on or off based on course needs. --- ## **Quiz Assessment Emails** Quiz Assessment Emails notify both learners and instructors when quizzes are submitted, ensuring prompt visibility into quiz activity. These notifications help learners confirm their quiz submission and allow instructors to stay informed without constant manual checking. This maintains transparency in the learning workflow and improves response time for evaluation. - **Quiz Submitted (User):** Sent to learners as confirmation after submitting a quiz. - **Quiz Submitted (Admin):** Sent to instructors or course admins when a quiz is submitted. ![Quiz Assessment Emails (image 1 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060491318/original/G7h-mxM6Hk9upvEy3LKzGcBQN2JJkPir0w.png) **Quiz Assessment Emails (image 1 of 9)** This screenshot appears in the "Quiz Assessment Emails" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Quiz Submitted (Admin): Sent to instructors or course admins when a quiz is submitted. Immediately after, the guide continues: Assignment Assessment Emails notify learners and admins when assignments are submitted or graded, ensuring timely updates throughout the evaluation process. - What this covers: Quiz Submitted (Admin): Sent to instructors or course admins when a quiz is submitted. - Next: Assignment Assessment Emails notify learners and admins when assignments are submitted or graded, ensuring timely updates throughout the evaluation process. ![Quiz Assessment Emails (image 2 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060492028/original/hHDpcc-meckM_TSYxeLcRD7Zz3kyhdCTww.png) **Quiz Assessment Emails (image 2 of 9)** This screenshot appears in the "Quiz Assessment Emails" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Quiz Submitted (Admin): Sent to instructors or course admins when a quiz is submitted. Immediately after, the guide continues: Assignment Assessment Emails notify learners and admins when assignments are submitted or graded, ensuring timely updates throughout the evaluation process. - What this covers: Quiz Submitted (Admin): Sent to instructors or course admins when a quiz is submitted. - Next: Assignment Assessment Emails notify learners and admins when assignments are submitted or graded, ensuring timely updates throughout the evaluation process. --- ## **Assignment Assessment Emails** Assignment Assessment Emails notify learners and admins when assignments are submitted or graded, ensuring timely updates throughout the evaluation process. These emails support accountability and clarity during assignment review cycles. Learners receive assurance their work was received, while instructors stay informed of what requires grading. Once graded, both parties receive updates that complete the feedback loop. - **Assignment Submitted (User):** Confirms that the learner’s assignment upload was successful. - **Assignment Submitted (Admin):** Alerts instructors that a new assignment is ready to review. - **Assignment Graded (User):** Provides grading details, including scores or pass/fail results. - **Assignment Graded (Admin):** Notifies admins that grading is complete. ![Assignment Assessment Emails (image 3 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060493164/original/55VDxLrNKvJ-R2zYiO_dWKRSsur1vY2zsg.png) **Assignment Assessment Emails (image 3 of 9)** This screenshot appears in the "Assignment Assessment Emails" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Assignment Graded (Admin): Notifies admins that grading is complete. Immediately after, the guide continues: Course Comments Emails notify instructors whenever learners leave comments on courses, encouraging timely responses and improved engagement. - What this covers: Assignment Graded (Admin): Notifies admins that grading is complete. - Next: Course Comments Emails notify instructors whenever learners leave comments on courses, encouraging timely responses and improved engagement. --- ## **Course Comments Emails** Course Comments Emails notify instructors whenever learners leave comments on courses, encouraging timely responses and improved engagement. Course comments are key to fostering communication and community within courses. By receiving instant notifications, instructors can quickly respond to learner questions or feedback and maintain meaningful interaction. - **Course Comments (Admin):** Sent to instructors when a learner posts a comment on course content. --- ## **How to Set Up and Customize Assessment Emails** Setting up Course Assessment Emails ensures the right notifications are enabled so learners and instructors receive timely updates when quizzes or assignments are submitted or graded. Proper configuration helps maintain smooth communication and reduces confusion, ensuring important course activity is always visible. Customizing these email templates allows you to adjust subject lines, messaging, and branding to match your organization’s style and create a consistent learner experience. Personalizing templates improves clarity and reinforces your brand, ensuring each notification feels professional and aligned with your communication standards. ### **Open Client Portal Settings** To begin customizing a Course Assessment Email, navigate to **Memberships → Client Portal → Settings** from the top menu. The Settings page displays all configuration options for your client portal, including branding, permissions, and email settings. ### **Access Email Settings** From the Client Portal Settings page, select **Email Settings** to open all email notification options for your client portal. This area allows you to manage system-generated messages for courses, communities, certificates, and more. ![Access Email Settings (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060495847/original/64KfOhuYLDoBo774Cf0rLgeqIhcxY0nznQ.png) **Access Email Settings (image 4 of 9)** This screenshot appears in the "Access Email Settings" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: From the Client Portal Settings page, select Email Settings to open all email notification options for your client portal. This area allows you to manage system-generated messages for courses, communities, certificates, and more. Immediately after, the guide continues: In the Email Settings section, click the Courses tab to view all course-related notification types. This includes sign-up emails, drip notifications, course comments, material unlocks, and the full set of Assessment Emails. - What to choose: From the Client Portal Settings page, select Email Settings to open all email notification options for your client portal. This area allows you to manage system-generated messages for courses, communities, certificates, and more. - Controls: Email Settings - Next: In the Email Settings section, click the Courses tab to view all course-related notification types. This includes sign-up emails, drip notifications, course comments, material unlocks, and the full set of Assessment Emails. ### **Open the Courses Tab** In the Email Settings section, click the **Courses** tab to view all course-related notification types. This includes sign-up emails, drip notifications, course comments, material unlocks, and the full set of Assessment Emails. Scroll down to the **Assessment Email** section and locate the email you want to customize. Click the **Preview (eye icon)** next to the Default Template to view the current version of the email before editing. ![Open the Courses Tab (image 5 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060495884/original/oFSbmNiHn9S7_j49niyR0BGXJCZfTq3fFA.png) **Open the Courses Tab (image 5 of 9)** This screenshot appears in the "Open the Courses Tab" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Scroll down to the Assessment Email section and locate the email you want to customize. Click the Preview (eye icon) next to the Default Template to view the current version of the email before editing. Immediately after, the guide continues: Use the checkboxes in the Assessment Email section to toggle each notification on or off based on your course’s needs. Turning a notification on ensures that learners or admins receive updates for quiz submissions, assignment submissions…. - What to click: Scroll down to the Assessment Email section and locate the email you want to customize. Click the Preview (eye icon) next to the Default Template to view the current version of the email before editing. - Controls: Courses, Assessment Email, Preview (eye icon) - Next: Use the checkboxes in the Assessment Email section to toggle each notification on or off based on your course’s needs. Turning a notification on ensures that learners or admins receive updates for quiz submissions, assignment submissions, and grading events at the appropriate time. ### **Enable or Disable Assessment Emails** Use the checkboxes in the Assessment Email section to toggle each notification on or off based on your course’s needs. Turning a notification on ensures that learners or admins receive updates for quiz submissions, assignment submissions, and grading events at the appropriate time. ![Enable or Disable Assessment Emails (image 6 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060497580/original/n0NhwCEU7elr4GQfOmRJ6Z_ivmJ3_dGHuQ.png) **Enable or Disable Assessment Emails (image 6 of 9)** This screenshot appears in the "Enable or Disable Assessment Emails" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Use the checkboxes in the Assessment Email section to toggle each notification on or off based on your course’s needs. Turning a notification on ensures that learners or admins receive updates for quiz submissions, assignment submissions, and grading events at the appropriate time. Immediately after, the guide continues: A preview window will appear showing the default message, layout, and merge fields used in the Assessment Email. This helps you confirm whether you want to modify the existing design or keep it as-is. - What to choose: Use the checkboxes in the Assessment Email section to toggle each notification on or off based on your course’s needs. Turning a notification on ensures that learners or admins receive updates for quiz submissions, assignment submissions, and grading events at the appropriate time. - Next: A preview window will appear showing the default message, layout, and merge fields used in the Assessment Email. This helps you confirm whether you want to modify the existing design or keep it as-is. ### **Preview the Email Template** A preview window will appear showing the default message, layout, and merge fields used in the Assessment Email. This helps you confirm whether you want to modify the existing design or keep it as-is. ![Preview the Email Template (image 7 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060495963/original/VdwiD1-IaUPfdXhD76P1CxwzUkhMbWs2zw.png) **Preview the Email Template (image 7 of 9)** This screenshot appears in the "Preview the Email Template" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: A preview window will appear showing the default message, layout, and merge fields used in the Assessment Email. This helps you confirm whether you want to modify the existing design or keep it as-is. Immediately after, the guide continues: Click the Default Template button next to the selected assessment email and choose Edit from the customization menu. This prepares the system to create a customizable version of the default template. - How to confirm: A preview window will appear showing the default message, layout, and merge fields used in the Assessment Email. This helps you confirm whether you want to modify the existing design or keep it as-is. - Next: Click the Default Template button next to the selected assessment email and choose Edit from the customization menu. This prepares the system to create a customizable version of the default template. ### **Open Template Customization** Click the **Default Template** button next to the selected assessment email and choose **Edit** from the customization menu. This prepares the system to create a customizable version of the default template. ![Open Template Customization (image 8 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060495993/original/lWA_VV4R5SETf3zAUp8PnkxkhBXd86zK8w.png) **Open Template Customization (image 8 of 9)** This screenshot appears in the "Open Template Customization" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Click the Default Template button next to the selected assessment email and choose Edit from the customization menu. This prepares the system to create a customizable version of the default template. Immediately after, the guide continues: A confirmation screen will appear, indicating that GHL Customer Care will generate a new editable email template based on the default layout. Click Proceed to open the template in the Email Builder, where you can begin making your design…. - What to choose: Click the Default Template button next to the selected assessment email and choose Edit from the customization menu. This prepares the system to create a customizable version of the default template. - Controls: Default Template, Edit - Next: A confirmation screen will appear, indicating that GHL Customer Care will generate a new editable email template based on the default layout. Click Proceed to open the template in the Email Builder, where you can begin making your design and content changes. ### **Proceed to Edit Template** A confirmation screen will appear, indicating that GHL Customer Care will generate a new editable email template based on the default layout. Click **Proceed** to open the template in the Email Builder, where you can begin making your design and content changes. Update text, colors, branding, and custom values as needed. Click Save & Publish to apply changes to future emails. ![Proceed to Edit Template (image 9 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155060496015/original/aEubc8DdjIWAblUeHvqWVITkYSDG0mlRXA.png) **Proceed to Edit Template (image 9 of 9)** This screenshot appears in the "Proceed to Edit Template" section of "Using Course Assessment Emails to Streamline Course Communication". The text alongside this image reads: Click Save & Publish to apply changes to future emails. Immediately after, the guide continues: Q: Can I disable Assessment Emails for a specific course without affecting others? - How to confirm: Click Save & Publish to apply changes to future emails. - Controls: Proceed - Next: Q: Can I disable Assessment Emails for a specific course without affecting others? --- ## **Frequently Asked Questions** **Q: Can I disable Assessment Emails for a specific course without affecting others?** Yes. Each course has independent email toggles, so changes apply only to that specific course. **Q: Do Course Assessment Emails use email credits?** Yes. They count as transactional emails and use standard email credits. **Q: Who receives the admin versions of these emails?** Any user assigned as an instructor or admin within **Course → Settings → Instructors**. **Q: Can I add additional buttons or links to the admin email templates?** Yes. Use the Email Builder to insert buttons and link them to course or grading URLs. **Q: Can these templates be translated?** Absolutely. Replace the default English text with your translated content; UTF-8 is fully supported. **Q: Will learners receive duplicate emails if I also use workflows?** No. However, it’s recommended to disable one of the triggers if you want to avoid overlapping notifications. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com