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Memberships & Communities

Manage Commenting on Your Posts in Communities

Learn how to enable or disable comments on posts in GHL Customer Care Communities. Control engagement, manage replies, and adjust commenting settings anytime.

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On this page
  1. Who Can Manage Comments
  2. Turn Off Comments While Creating a Post
  3. Adjust Comment Settings After Publishing
  4. Open the Communities Groups Page
  5. Select the Community You Want to Enter
  6. Go to the Discussion Tab
  7. Create a New Post
  8. Enable Comments Toggle
  9. Change Comment Settings After Publishing
  10. Disable Comments on a Published Post
  11. Enable Comments Again

Manage Commenting on Your Posts feature gives you full control over when members can reply to your content in Communities. Whether you’re sharing an announcement, posting a resource, or starting a discussion, you can decide if a post should invite interaction or stay read-only. This article explains how to enable or disable comments while creating or editing posts, how announcement channels behave, and how to manage engagement effectively.

TABLE OF CONTENTS

What is Manage Commenting on Your Posts?

Managing commenting allows community members, channel managers, and admins to control whether others can reply to a post. This feature supports intentional communication by giving you flexibility to decide when a post invites discussion and when it should remain read-only. Understanding how commenting controls work helps you create clearer, more organized channels across your Communities.

GHL Customer Care’s Manage Commenting on Your Posts feature lets you turn comments on or off for any post type inside Communities. You can choose the comment setting while creating a post or update it at any time after publishing. This feature applies to updates, discussions, resources, and posts in announcement channels.

Key Benefits of Manage Commenting

Learning the advantages of comment control helps you choose the right engagement style for each post. These benefits clarify when enabling or disabling comments can improve channel organization, reduce moderation, or encourage meaningful interaction.

  • Conversation control: Keep channels focused by preventing off-topic or unnecessary replies.
  • Lower moderation workload: Reduces unwanted comments and helps minimize spam.
  • Flexible engagement: Authors can re-enable comments later if they want to open feedback or discussion.
  • More dynamic announcement channels: Members can now comment on new announcement posts unless disabled.
  • Clear member experience: When comments are off, users immediately see a message instead of an active comment bar.

Who Can Manage Comments

Only the following roles can turn comments on or off:

  • The post author
  • Channel managers
  • Workspace admins
Comment Controls in Announcement Channels 

New posts in announcement channels allow comments from any member unless you turn them off. 

Older announcement posts (created before this feature) have comments disabled by default.

In announcement channels, review older posts to decide whether enabling comments adds value.

Turn Off Comments While Creating a Post

Choosing the comment setting during post creation helps you set expectations from the start. This gives you control over whether a post should be interactive or strictly informational before it goes live.

When creating a post inside Communities, you’ll see a Turn off commenting toggle in the post editor. Switching it on publishes the post as read-only. Members will not see a comment box, and a clear message will indicate that commenting is disabled. This is helpful for announcements, policy updates, or any post that doesn’t require discussion.

Adjust Comment Settings After Publishing

Commenting needs may change over time, and the ability to update settings after publishing ensures you can adapt posts without creating duplicates or losing existing engagement.

After a post is published, the post author, channel managers, and workspace admins can change comment settings at any time. Simply open the three dots menu on the post and select Turn off comments or Turn on comments.

  • Commenting turns off instantly for all members.
  • Existing comments are hidden, not deleted.
  • Re-enabling comments restores all previously visible replies.

How To Set Up Manage Commenting

Proper setup ensures you use commenting controls consistently across your community. These steps guide you through choosing the correct engagement type for each post and adjusting settings later when needed.

Open the Communities Groups Page

To access your community, begin by navigating to the Memberships section in your left sidebar. From the top navigation bar, hover over Communities, then click Groups.


Open the Communities Groups Page (image 1 of 7) What this shows To access your community, begin by navigating to the Memberships section in your left sidebar. What this shows Illustrates the "Open the Communities Groups Page" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Open the Communities Groups Page" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: To access your community, begin by navigating to the Memberships section in your left sidebar. From the top navigation bar, hover over Communities, then click Groups. Immediately after, the guide continues: On the Community Groups page, locate the community you want to manage. Click the Login button to enter that community space. Image 1 of 7 Where to goTo access your community, begin by navigating to the Memberships section in your left sidebar. From the top navigation bar, hover over Communities, then click Groups.
Buttons and menus referenced MembershipsCommunitiesGroups
Next stepOn the Community Groups page, locate the community you want to manage. Click the Login button to enter that community space.

Select the Community You Want to Enter

On the Community Groups page, locate the community you want to manage. Click the Login button to enter that community space.

Select the Community You Want to Enter (image 2 of 7) What this shows On the Community Groups page, locate the community you want to manage. What this shows Illustrates the "Select the Community You Want to Enter" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Select the Community You Want to Enter" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: On the Community Groups page, locate the community you want to manage. Click the Login button to enter that community space. Immediately after, the guide continues: Once inside the community, you will land on the main home screen. Select the Discussion tab from the top navigation to begin creating or managing posts. Image 2 of 7 What to fill inOn the Community Groups page, locate the community you want to manage. Click the Login button to enter that community space.
Buttons and menus referenced Login
Next stepOnce inside the community, you will land on the main home screen. Select the Discussion tab from the top navigation to begin creating or managing posts.

Go to the Discussion Tab

Once inside the community, you will land on the main home screen. Select the Discussion tab from the top navigation to begin creating or managing posts.

Go to the Discussion Tab (image 3 of 7) What this shows Once inside the community, you will land on the main home screen. What this shows Illustrates the "Go to the Discussion Tab" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Go to the Discussion Tab" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: Once inside the community, you will land on the main home screen. Select the Discussion tab from the top navigation to begin creating or managing posts. Immediately after, the guide continues: Click into the post creation box where you can add your post title and content. Here, you will also see the Enable Comments toggle, which lets you decide whether members can reply. Image 3 of 7 What to chooseOnce inside the community, you will land on the main home screen. Select the Discussion tab from the top navigation to begin creating or managing posts.
Buttons and menus referenced Discussion
Next stepClick into the post creation box where you can add your post title and content. Here, you will also see the Enable Comments toggle, which lets you decide whether members can reply.

Create a New Post

Click into the post creation box where you can add your post title and content. Here, you will also see the Enable Comments toggle, which lets you decide whether members can reply.

Create a New Post (image 4 of 7) What this shows Click into the post creation box where you can add your post title and content. What this shows Illustrates the "Create a New Post" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Create a New Post" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: Click into the post creation box where you can add your post title and content. Here, you will also see the Enable Comments toggle, which lets you decide whether members can reply. Immediately after, the guide continues: Enable Comments ON → members can reply to your post. Enable Comments OFF → the post will be published in read-only mode with no comment bar shown. Image 4 of 7 What to chooseClick into the post creation box where you can add your post title and content. Here, you will also see the Enable Comments toggle, which lets you decide whether members can reply.
Buttons and menus referenced Enable Comments
Next stepEnable Comments ON → members can reply to your post. Enable Comments OFF → the post will be published in read-only mode with no comment bar shown.

Enable Comments Toggle

  • Enable Comments ON → members can reply to your post.

  • Enable Comments OFF → the post will be published in read-only mode with no comment bar shown.

Enable Comments Toggle (image 5 of 7) What this shows Enable Comments ON → members can reply to your post. What this shows Illustrates the "Enable Comments Toggle" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Enable Comments Toggle" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: Enable Comments ON → members can reply to your post. Enable Comments OFF → the post will be published in read-only mode with no comment bar shown. Immediately after, the guide continues: After your post is published, you can change the comment settings at any time. Click the ⋯ (ellipsis) menu on the post, then select Disable Comments. Image 5 of 7 What this coversEnable Comments ON → members can reply to your post. Enable Comments OFF → the post will be published in read-only mode with no comment bar shown.
Buttons and menus referenced Enable Comments ONEnable Comments OFF
Next stepAfter your post is published, you can change the comment settings at any time. Click the ⋯ (ellipsis) menu on the post, then select Disable Comments.
All 2 steps in this procedure
  1. Enable Comments ON → members can reply to your post.
  2. Enable Comments OFF → the post will be published in read-only mode with no comment bar shown.

Change Comment Settings After Publishing

Disable Comments on a Published Post

After your post is published, you can change the comment settings at any time. Click the ⋯ (ellipsis) menu on the post, then select Disable Comments.

This immediately hides the comment box and displays a notice that comments are disabled.

Disable Comments on a Published Post (image 6 of 7) What this shows This immediately hides the comment box and displays a notice that comments are disabled. What this shows Illustrates the "Disable Comments on a Published Post" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Disable Comments on a Published Post" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: This immediately hides the comment box and displays a notice that comments are disabled. Immediately after, the guide continues: To re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. All previously hidden comments will reappear automatically. Image 6 of 7 What this coversThis immediately hides the comment box and displays a notice that comments are disabled.
Buttons and menus referenced ⋯ (ellipsis)Disable Comments
Next stepTo re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. All previously hidden comments will reappear automatically.

Enable Comments Again

To re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. All previously hidden comments will reappear automatically.

Enable Comments Again (image 7 of 7) What this shows To re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. What this shows Illustrates the "Enable Comments Again" section of "Manage Commenting on Your Posts in Communities". This screenshot appears in the "Enable Comments Again" section of "Manage Commenting on Your Posts in Communities". The text alongside this image reads: To re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. All previously hidden comments will reappear automatically. Immediately after, the guide continues: Important Behavior to Know Disabling comments does not delete existing replies. they are simply hidden. Re-enabling comments restores all hidden replies automatically. When comments are disabled, members will see a clear message…. Image 7 of 7 What to chooseTo re-open the discussion, click the ⋯ (ellipsis) menu on the same post and select Enable Comments. All previously hidden comments will reappear automatically.
Buttons and menus referenced ⋯ (ellipsis)Enable CommentsImportant Behavior to Know
Next stepImportant Behavior to Know Disabling comments does not delete existing replies. they are simply hidden. Re-enabling comments restores all hidden replies automatically. When comments are disabled, members will see a clear message: “Comments are disabled for this post.” 
Important Behavior to Know

Disabling comments does not delete existing replies. they are simply hidden.

Re-enabling comments restores all hidden replies automatically.

When comments are disabled, members will see a clear message: “Comments are disabled for this post.”

Frequently Asked Questions

Q: Does disabling comments delete existing replies?

No. Replies are only hidden. When you turn comments back on, all existing comments return.

Q: Who can change comment settings on a post?

The post author, any channel manager, and workspace admins.

Q: Can I change comment settings on mobile?

Yes. The mobile post editor and the mobile ⋯ menu contain the same comment toggle options.

Q: Will members get a notification when comments are re-enabled?

No. Notifications are not sent when comment settings change.

Q: Does this feature affect comments on posts published through Social Planner?

No. Comment control applies only to Communities posts, not external social media posts.

Q: Can members still like a post when comments are off?

Yes. Disabling comments only affects replies, not reactions.

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