# How to Setup, Customize, and Manage Your Communities > Communities is an interactive, centralized platform that combines various educational resources, allowing members to create, connect, and engage in groups based on specific interests. It facilitates interactive discussions and knowledge sharing. - Source: https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/how-to-setup-customize-and-manage-your-communities - Section: Memberships & Communities / Communities - Reading time: 9 min - Images: 18, each explained below - Modified on Mon, 15 Jun at 11:02 AM --- ### Building an engaged online community is crucial for businesses, educators, and content creators. GHL Customer Care’s Communities feature allows you to create a private or public space where members can interact, access exclusive content, and build relationships. This guide will walk you through setting up, customizing, and managing your community effectively. --- More Tutorials From the Community [https://www.youtube.com/watch?v=d0phyWAcfio&feature=youtu.be](https://www.youtube.com/watch?v=d0phyWAcfio&feature=youtu.be) [https://www.youtube.com/watch?v=X\_cwwIr7QnE](https://www.youtube.com/watch?v=X_cwwIr7QnE) [https://www.youtube.com/watch?v=RkwRB7bU1Jk&feature=youtu.be](https://www.youtube.com/watch?v=RkwRB7bU1Jk&feature=youtu.be) --- **TABLE OF CONTENTS** - [What is the Communities Feature?](#what-is-the-communities-feature)[](#key-benefits-of-communities) - [Key Benefits of Communities](#key-benefits-of-communities) [](#how-to-set-up-and-manage-communities) - [How to Set Up and Manage Communities](#how-to-set-up-and-manage-communities) [](#email-notification-settings-for-ghl-customer-care-communities) - [Email Notification Settings for GHL Customer Care Communities](#email-notification-settings-for-ghl-customer-care-communities)[](#1.-Manage-Email-Notifications-via-Client-Portal-Settings)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is the Communities Feature?** The Communities feature in GHL Customer Care allows you to create exclusive, interactive spaces for your audience. These communities help businesses and entrepreneurs foster engagement, offer valuable content, and build stronger relationships with members. You can create groups, manage memberships, customize your domain, and set permissions to enhance user experience. --- ## **Key Benefits of Communities**  - **Centralized Engagement:** Keep discussions, announcements, and interactions in one organized space. - **Custom Branding:** Set up a custom domain and personalize the community to match your brand. - **Membership Management:** Define roles and permissions for controlled access. - **Scalability:** Easily add or remove members as your community grows. - **Seamless Integrations:** Connect with automation tools, email marketing, and CRM features. --- ## **How to Set Up and Manage Communities**  Setting up a GHL Customer Care Community allows you to centralize conversations, deliver content, and drive engagement in one branded space. This section walks you through each essential step—from creation and customization to managing roles, channels, and gamified experiences. Whether you’re starting from scratch or scaling an existing group, this guide ensures a smooth and strategic setup. **Create a New Community** Start by accessing the Communities section within your GHL Customer Care dashboard. From there, click Create New Community to begin building your space. This is the first step in setting up a centralized hub where your audience can engage, learn, and collaborate. Once created, you’ll be able to customize your community’s branding, structure, and membership settings. ![How to Set Up and Manage Communities (image 1 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044092131/original/851OYMw8U_kCBlhglhycVOE0j0GzhnAFqg.jpeg) **How to Set Up and Manage Communities (image 1 of 18)** This screenshot appears in the "How to Set Up and Manage Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Start by accessing the Communities section within your GHL Customer Care dashboard. From there, click Create New Community to begin building your space. This is the first step in setting up a centralized hub where your audience can engage, learn, and collaborate. Once created, you’ll be able to…. Immediately after, the guide continues: Define your group’s identity by entering a name, URL, and short description. This is the foundation of your community and what members will see when joining. Make it clear, inviting, and aligned with your brand or purpose. Once filled…. - What to click: Start by accessing the Communities section within your GHL Customer Care dashboard. From there, click Create New Community to begin building your space. This is the first step in setting up a centralized hub where your audience can engage, learn, and collaborate. Once created, you’ll be able to customize your community’s branding, structure, and membership settings. - Controls: Create a New Community, Create Your Community Group - Next: Define your group’s identity by entering a name, URL, and short description. This is the foundation of your community and what members will see when joining. Make it clear, inviting, and aligned with your brand or purpose. Once filled out, save your group to begin customizing and inviting members. **Create Your Community Group** Define your group’s identity by entering a name, URL, and short description. This is the foundation of your community and what members will see when joining. Make it clear, inviting, and aligned with your brand or purpose. Once filled out, save your group to begin customizing and inviting members. ![How to Set Up and Manage Communities (image 2 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044094500/original/Puf72GmfQkAx7PCqDm28bt4ah508xTfUQw.png) **How to Set Up and Manage Communities (image 2 of 18)** This screenshot appears in the "How to Set Up and Manage Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Define your group’s identity by entering a name, URL, and short description. This is the foundation of your community and what members will see when joining. Make it clear, inviting, and aligned with your brand or purpose. Once filled out, save your group to begin customizing and inviting members. Immediately after, the guide continues: Communities now guide users to a more relevant group when they enter, making navigation feel faster and more intuitive. - How to confirm: Define your group’s identity by entering a name, URL, and short description. This is the foundation of your community and what members will see when joining. Make it clear, inviting, and aligned with your brand or purpose. Once filled out, save your group to begin customizing and inviting members. - Controls: Create a New Community, Create Your Community Group - Next: Communities now guide users to a more relevant group when they enter, making navigation feel faster and more intuitive. --- ## **Smarter Group Landing in Communities** Communities now guide users to a more relevant group when they enter, making navigation feel faster and more intuitive. Instead of landing on a random group, users are redirected to: - a group they are already a member of, or - a group they accessed recently This helps members get back to the right place faster and improves the experience in communities with multiple groups. --- ## **Email Notification Settings for GHL Customer Care Communities** These settings ensure members are informed about important updates, activities, and role changes, while also giving admins control over what gets sent. Enable or disable email notifications for your group members and customise the emails they receive. **How to Configure:** Sites → Client Portal → Memberships → Settings → Email Settings → Communities → Event Reminder Email. ![Email Notification Settings for GHL Customer Care Communities (image 3 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063672835/original/9Q-Mc-ALqfGG2h0Gpq559WBTwp6JAhGavQ.gif) **Email Notification Settings for GHL Customer Care Communities (image 3 of 18)** This animation appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: How to Configure: Sites → Client Portal → Memberships → Settings → Email Settings → Communities → Event Reminder Email. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: This email is triggered when a user is added to a group. - What this covers: How to Configure: Sites → Client Portal → Memberships → Settings → Email Settings → Communities → Event Reminder Email. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: This email is triggered when a user is added to a group. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. **1\. Group Invitation Email** This email is triggered when a user is added to a group. - Joined the Group (User). Sends an invite email notifying the user that they’ve been added to a specific community or group. **2\. Group Membership Status Emails** These emails manage communications related to approval, rejection, and private channel assignments. - Approved (User) – Notifies a user that their membership has been approved. - Declined (User) – Alerts a user that their request to join was declined. - New Member Request (Admin) – Notifies admins when someone requests to join a group. - Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. - Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. **3\. General Group Emails** Used to keep members informed about interactions within the community. - New Comment on Post - New Comment Reply - Like on Post - Like on Comment - Tagged in Post / Tagged in Post @Everyone - Tagged in Comment / Tagged in Comment @Everyone - Content Reported – Alerts admins/moderators about flagged content. - New Calendar Event Created – Notifies members when a new event is scheduled in the group. **4\. Learning (Courses) Emails** - **Group Events Emails** lets you manage notifications for community events. Choose or preview the **Default.** - **Template** for **Event Reminder (User)** and **New Calendar Event Created** using the eye icon. **5\. Learning (Courses) Emails** Automated emails related to the learning journey within a group. - New Courses Added – Informs users when a new course becomes available. - Join Group Learning Alert – Sent when a user joins a group offering learning content. - Course Unlocked (Time-Based Unlock) – Triggered when a course becomes available after a set time. - Course Subscription Cancelled (User/Admin) – Notifies both parties when a subscription ends. - Course Payment Successful (User/Admin) – Confirms successful course purchase or subscription. **6\. Role Change Notifications** Keeps members updated about changes to their roles or ownership within a group. - Member Role Upgraded in Channel – Sent to users when they are promoted (e.g., from member to moderator). - Group Ownership Changed (New Group Owner) – Notifies the new owner of their elevated permissions. **7\. Customizing Email Templates** Each email type has a “Default Template” option, which you can: - Preview using the ?️ icon - Customize to match your tone, brand, and messaging style **Event Reminder Email** Customizing the reminder email helps members recognize your brand and improves RSVP rates. **Steps** 1\. Select **Group Event Reminder Email**. ![Email Notification Settings for GHL Customer Care Communities (image 4 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063674686/original/Sf6kzhlB1sMzDrnPYZLAIGMSOdUIsU37bg.png) **Email Notification Settings for GHL Customer Care Communities (image 4 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: 1. Select Group Event Reminder Email. For context, this section explains: These settings ensure members are informed about important updates, activities, and role changes, while also giving admins control over what gets sent. Enable or disable email notifications for your group members and customise the emails they receive. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: 2. Click Default Template and Edit to open the template. - What to choose: 1. Select Group Event Reminder Email. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: 2. Click Default Template and Edit to open the template. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. 2\. Click **Default Template** and **Edit** to open the template. ![Email Notification Settings for GHL Customer Care Communities (image 5 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063674770/original/EVqut9lN3-oib5epq0-VKWgbttLEUX08sg.png) **Email Notification Settings for GHL Customer Care Communities (image 5 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: 2. Click Default Template and Edit to open the template. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: 3. Update Subject and Body; insert merge fields as needed. - What to click: 2. Click Default Template and Edit to open the template. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: 3. Update Subject and Body; insert merge fields as needed. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. 3\. Update **Subject** and **Body**; insert merge fields as needed. ![Email Notification Settings for GHL Customer Care Communities (image 6 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063674809/original/uxECJmlbPux0i9dOjmy8uj8xCp8tKjyH7Q.png) **Email Notification Settings for GHL Customer Care Communities (image 6 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: 3. Update Subject and Body; insert merge fields as needed. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: IMPORTANT: If you're wondering which email address your community notifications will be sent from, it would be your default email address selected in the Email services Tab under Subaccount Settings. For more refer to Email Sending Guide…. - What this covers: 3. Update Subject and Body; insert merge fields as needed. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: IMPORTANT: If you're wondering which email address your community notifications will be sent from, it would be your default email address selected in the Email services Tab under Subaccount Settings. For more refer to Email Sending Guide: Email Best Practices & Email Warm Up Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. 4\. **Preview** and **Save**. **IMPORTANT**: If you're wondering which email address your community notifications will be sent from, it would be your default email address selected in the Email services Tab under Subaccount Settings. For more refer to [Email Sending Guide: Email Best Practices & Email Warm Up](https://docs.ghlcustomercare.com/docs/email/lc-email/email-sending-guide-email-best-practices-email-warm-up) --- **Customize Community Settings** Community Settings is where you can tailor the look and feel of your community to match your brand. You’ll be able to upload your logo, cover image, and favicon, adjust the layout, and fine-tune visual elements to create a consistent, professional experience for your members. ![Email Notification Settings for GHL Customer Care Communities (image 7 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044092005/original/tT70OWOOckkslzgIfGP6PVdJa4UphVGm3g.png) **Email Notification Settings for GHL Customer Care Communities (image 7 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Community Settings is where you can tailor the look and feel of your community to match your brand. You’ll be able to upload your logo, cover image, and favicon, adjust the layout, and fine-tune visual elements to create a consistent, professional experience for your members. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Upload a Community Logo and Cover Image. - What this covers: Community Settings is where you can tailor the look and feel of your community to match your brand. You’ll be able to upload your logo, cover image, and favicon, adjust the layout, and fine-tune visual elements to create a consistent, professional experience for your members. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Upload a Community Logo and Cover Image. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. **Upload a Community Logo and Cover Image.** Branding plays a key role in building trust and recognition within your community. In the Branding tab of the Community Settings, you can upload your favicon, cover image, and logo. The favicon appears in browser tabs, the cover image gives your community visual appeal, and the logo reinforces brand identity throughout the portal. Use recommended dimensions for best display, and don’t worry—you can update these anytime. ![Email Notification Settings for GHL Customer Care Communities (image 8 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044092063/original/unOhrBJEG_YuHclzjHdT2XkDYJhV2QhHWQ.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 8 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Branding plays a key role in building trust and recognition within your community. In the Branding tab of the Community Settings, you can upload your favicon, cover image, and logo. The favicon appears in browser tabs, the cover image gives your community visual appeal, and the logo reinforces…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Set Up a Custom Domain A custom domain gives your community a professional touch. Instead of using the default URL, you can set up a branded domain. Navigate to "Memberships > Communities > Settings" to find the custom domain menu. - What this covers: Branding plays a key role in building trust and recognition within your community. In the Branding tab of the Community Settings, you can upload your favicon, cover image, and logo. The favicon appears in browser tabs, the cover image gives your community visual appeal, and the logo reinforces brand identity throughout the portal. Use recommended dimensions for best display, and don’t worry—you can update these anytime. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Set Up a Custom Domain A custom domain gives your community a professional touch. Instead of using the default URL, you can set up a branded domain. Navigate to "Memberships > Communities > Settings" to find the custom domain menu. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Set up a Custom Domain** Set Up a Custom Domain A custom domain gives your community a professional touch. Instead of using the default URL, you can set up a branded domain. Navigate to "Memberships > Communities > Settings" to find the custom domain menu. ![Email Notification Settings for GHL Customer Care Communities (image 9 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044100598/original/LXKbIffBubDSdzKWO_Dqs2FZL1O4XpXavQ.png) **Email Notification Settings for GHL Customer Care Communities (image 9 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Set Up a Custom Domain A custom domain gives your community a professional touch. Instead of using the default URL, you can set up a branded domain. Navigate to "Memberships > Communities > Settings" to find the custom domain menu. The navigation path used here is Memberships > Communities > Settings. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Using a custom domain gives your community a more professional and branded experience. After entering your desired domain name, you’ll need to update your DNS records. Once your records are updated, save the domain settings using the…. - Path: Memberships > Communities > Settings - What this covers: Set Up a Custom Domain A custom domain gives your community a professional touch. Instead of using the default URL, you can set up a branded domain. Navigate to "Memberships > Communities > Settings" to find the custom domain menu. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Using a custom domain gives your community a more professional and branded experience. After entering your desired domain name, you’ll need to update your DNS records. Once your records are updated, save the domain settings using the "Update Domain" button and wait for DNS propagation to complete. This process ensures your community is accessible through a custom-branded URL instead of the default system-generated one. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. **Set Up a Custom Domain** Using a custom domain gives your community a more professional and branded experience. After entering your desired domain name, you’ll need to update your DNS records. Once your records are updated, save the domain settings using the "Update Domain" button and wait for DNS propagation to complete. This process ensures your community is accessible through a custom-branded URL instead of the default system-generated one. ![Email Notification Settings for GHL Customer Care Communities (image 10 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044104974/original/swQrQz65eIrkH0C62d3wj2uU02PMhQOaug.png) **Email Notification Settings for GHL Customer Care Communities (image 10 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Using a custom domain gives your community a more professional and branded experience. After entering your desired domain name, you’ll need to update your DNS records. Once your records are updated, save the domain settings using the "Update Domain" button and wait for DNS propagation to complete…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Managing access and assigning roles within your community ensures members receive the right level of interaction and control. Whether you’re running a free discussion group or a gated coaching space, assigning roles like Admin or…. - How to confirm: Using a custom domain gives your community a more professional and branded experience. After entering your desired domain name, you’ll need to update your DNS records. Once your records are updated, save the domain settings using the "Update Domain" button and wait for DNS propagation to complete. This process ensures your community is accessible through a custom-branded URL instead of the default system-generated one. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Managing access and assigning roles within your community ensures members receive the right level of interaction and control. Whether you’re running a free discussion group or a gated coaching space, assigning roles like Admin or Contributor gives you flexibility in moderation and collaboration. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Manage Memberships and Roles** Managing access and assigning roles within your community ensures members receive the right level of interaction and control. Whether you’re running a free discussion group or a gated coaching space, assigning roles like Admin or Contributor gives you flexibility in moderation and collaboration. Navigate to the “Members” tab inside your community.Click the “Invite Members” button. ![Email Notification Settings for GHL Customer Care Communities (image 11 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044091865/original/2zSYnkru5I8B7K0mcP6C-ILAU40lNeLhoQ.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 11 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Navigate to the “Members” tab inside your community.Click the “Invite Members” button. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: If the person needs full administrative access, you can toggle the “Give Administrative Privileges” option before sending the invite. After a member joins, you can always update their role from the Members tab using the three-dot menu…. - Where to go: Navigate to the “Members” tab inside your community.Click the “Invite Members” button. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: If the person needs full administrative access, you can toggle the “Give Administrative Privileges” option before sending the invite. After a member joins, you can always update their role from the Members tab using the three-dot menu next to their name. Roles include Admin (full control), Contributor (limited permissions), and Member (basic access), allowing you to tailor access based on each user’s role in your community. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. **Admin Access** If the person needs full administrative access, you can toggle the “Give Administrative Privileges” option before sending the invite. After a member joins, you can always update their role from the Members tab using the three-dot menu next to their name. Roles include Admin (full control), Contributor (limited permissions), and Member (basic access), allowing you to tailor access based on each user’s role in your community. ![Email Notification Settings for GHL Customer Care Communities (image 12 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044091816/original/yzP2L04qpi1-HSkMlbPZvQYuaimsGF4Bvw.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 12 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: If the person needs full administrative access, you can toggle the “Give Administrative Privileges” option before sending the invite. After a member joins, you can always update their role from the Members tab using the three-dot menu next to their name. Roles include Admin (full control)…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Groups are the heart of your community, allowing you to segment conversations, content, and member participation by interest or topic. To get started, navigate to the “Groups” section in the community panel. Click the blue “Create Group”…. - What to choose: If the person needs full administrative access, you can toggle the “Give Administrative Privileges” option before sending the invite. After a member joins, you can always update their role from the Members tab using the three-dot menu next to their name. Roles include Admin (full control), Contributor (limited permissions), and Member (basic access), allowing you to tailor access based on each user’s role in your community. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Groups are the heart of your community, allowing you to segment conversations, content, and member participation by interest or topic. To get started, navigate to the “Groups” section in the community panel. Click the blue “Create Group” button to launch the group setup screen. You’ll enter the group name, a short description, and select privacy settings to determine who can access the group. You can also assign moderators during setup to help manage discussions. Once configured, click “Save” to publish the group and invite members to join the conversation. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Create and Organize Groups** Groups are the heart of your community, allowing you to segment conversations, content, and member participation by interest or topic. To get started, navigate to the “Groups” section in the community panel. Click the blue “Create Group” button to launch the group setup screen. You’ll enter the group name, a short description, and select privacy settings to determine who can access the group. You can also assign moderators during setup to help manage discussions. Once configured, click “Save” to publish the group and invite members to join the conversation. ![Email Notification Settings for GHL Customer Care Communities (image 13 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044091083/original/wt0-74dWD2-7yILAFc89KDwW_quu0vfvng.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 13 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Groups are the heart of your community, allowing you to segment conversations, content, and member participation by interest or topic. To get started, navigate to the “Groups” section in the community panel. Click the blue “Create Group” button to launch the group setup screen. You’ll enter the…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Channels help you structure conversations within your community group, making it easier for members to find and participate in discussions. To add a channel, click the ”+ Add Channel” button in the left-hand panel. You can create specific…. - What to fill in: Groups are the heart of your community, allowing you to segment conversations, content, and member participation by interest or topic. To get started, navigate to the “Groups” section in the community panel. Click the blue “Create Group” button to launch the group setup screen. You’ll enter the group name, a short description, and select privacy settings to determine who can access the group. You can also assign moderators during setup to help manage discussions. Once configured, click “Save” to publish the group and invite members to join the conversation. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Channels help you structure conversations within your community group, making it easier for members to find and participate in discussions. To add a channel, click the ”+ Add Channel” button in the left-hand panel. You can create specific channels like Announcements for updates, SOPs for process documentation, or VIP for exclusive member content. Each channel can be customized with unique icons and privacy settings to help organize communication and ensure the right people see the right content. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Set Up Channels** Channels help you structure conversations within your community group, making it easier for members to find and participate in discussions. To add a channel, click the **”+ Add Channel”** button in the left-hand panel. You can create specific channels like Announcements for updates, SOPs for process documentation, or VIP for exclusive member content. Each channel can be customized with unique icons and privacy settings to help organize communication and ensure the right people see the right content. ![Email Notification Settings for GHL Customer Care Communities (image 14 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044090864/original/cIecj5WcdCSep9mIyxj51Nau4OE9w712Mg.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 14 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Channels help you structure conversations within your community group, making it easier for members to find and participate in discussions. To add a channel, click the ”+ Add Channel” button in the left-hand panel. You can create specific channels like Announcements for updates, SOPs for process…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Courses provide structured content that can educate, onboard, or engage your community members. To get started, navigate to the Learning tab within your community. Click the “+ Add Course” button. This allows you to attach any existing…. - What to click: Channels help you structure conversations within your community group, making it easier for members to find and participate in discussions. To add a channel, click the ”+ Add Channel” button in the left-hand panel. You can create specific channels like Announcements for updates, SOPs for process documentation, or VIP for exclusive member content. Each channel can be customized with unique icons and privacy settings to help organize communication and ensure the right people see the right content. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Courses provide structured content that can educate, onboard, or engage your community members. To get started, navigate to the Learning tab within your community. Click the “+ Add Course” button. This allows you to attach any existing course from your account to the group. Once added, members will see and access the course directly from the community. You can always manage which courses appear, control visibility settings, or remove them later as needed. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Add and Manage Courses** Courses provide structured content that can educate, onboard, or engage your community members. To get started, navigate to the **Learning** tab within your community. Click the **“+ Add Course”** button. This allows you to attach any existing course from your account to the group. Once added, members will see and access the course directly from the community. You can always manage which courses appear, control visibility settings, or remove them later as needed. ![Email Notification Settings for GHL Customer Care Communities (image 15 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044090817/original/-eP4A6NtYWoqHepT4HQQ_nHqkDu7DbMUaQ.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 15 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Courses provide structured content that can educate, onboard, or engage your community members. To get started, navigate to the Learning tab within your community. Click the “+ Add Course” button. This allows you to attach any existing course from your account to the group. Once added, members…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Choose Course and Set Visibility. - What to fill in: Courses provide structured content that can educate, onboard, or engage your community members. To get started, navigate to the Learning tab within your community. Click the “+ Add Course” button. This allows you to attach any existing course from your account to the group. Once added, members will see and access the course directly from the community. You can always manage which courses appear, control visibility settings, or remove them later as needed. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Choose Course and Set Visibility Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. **Choose Course and Set Visibility** After clicking “Add Course,” you’ll be prompted to choose an existing course from your library or create a new one. You can customize visibility settings to control access. Choose between making the course available to all members, restricting it to certain member levels, selling it via “Buy Now,” or unlocking it based on time or milestones. These options help you tailor access based on engagement, monetization strategy, or learning progression. Courses linked here are displayed only inside the community group and won’t affect the main course catalog. ![Email Notification Settings for GHL Customer Care Communities (image 16 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044091934/original/o4AxlGMTfbg_mQ8ZN8rbH5OB81iDfnASDg.jpeg) **Email Notification Settings for GHL Customer Care Communities (image 16 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: After clicking “Add Course,” you’ll be prompted to choose an existing course from your library or create a new one. You can customize visibility settings to control access. Choose between making the course available to all members, restricting it to certain member levels, selling it via “Buy Now,”…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Events make it easy to host live sessions like office hours, AMAs, and workshops directly in your community. To schedule an event, go to the “Events” tab and click “Create Event.” Fill in the event title, description, event banner or…. - What to choose: After clicking “Add Course,” you’ll be prompted to choose an existing course from your library or create a new one. You can customize visibility settings to control access. Choose between making the course available to all members, restricting it to certain member levels, selling it via “Buy Now,” or unlocking it based on time or milestones. These options help you tailor access based on engagement, monetization strategy, or learning progression. Courses linked here are displayed only inside the community group and won’t affect the main course catalog. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Events make it easy to host live sessions like office hours, AMAs, and workshops directly in your community. To schedule an event, go to the “Events” tab and click “Create Event.” Fill in the event title, description, event banner or image, and add a meeting link such as a Zoom URL. You can choose to make the event a one-time session or set it to repeat weekly or monthly. Enabling reminders ensures members receive a notification before the event begins, helping boost attendance and engagement. Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Create and Schedule Events** Events make it easy to host live sessions like office hours, AMAs, and workshops directly in your community. To schedule an event, go to the “Events” tab and click “Create Event.” Fill in the event title, description, event banner or image, and add a meeting link such as a Zoom URL. You can choose to make the event a one-time session or set it to repeat weekly or monthly. Enabling reminders ensures members receive a notification before the event begins, helping boost attendance and engagement. ![Email Notification Settings for GHL Customer Care Communities (image 17 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044185415/original/p_shNf8HDvjlqZ2EvtAOBqfLB0ZpqNo7OQ.png) **Email Notification Settings for GHL Customer Care Communities (image 17 of 18)** This screenshot appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Events make it easy to host live sessions like office hours, AMAs, and workshops directly in your community. To schedule an event, go to the “Events” tab and click “Create Event.” Fill in the event title, description, event banner or image, and add a meeting link such as a Zoom URL. You can choose…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Implement Rewards and Gamification. - What to fill in: Events make it easy to host live sessions like office hours, AMAs, and workshops directly in your community. To schedule an event, go to the “Events” tab and click “Create Event.” Fill in the event title, description, event banner or image, and add a meeting link such as a Zoom URL. You can choose to make the event a one-time session or set it to repeat weekly or monthly. Enabling reminders ensures members receive a notification before the event begins, helping boost attendance and engagement. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Implement Rewards and Gamification Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- **Implement Rewards and Gamification** Gamification boosts participation by making your community experience more interactive and fun. Head to the “Leaderboard” section to view or customize member levels like Bronze, Silver, or Gold. Then, go to “Gamification & Rewards” in the settings to assign rewards for reaching each level. These rewards can include course access, promo discounts, or exclusive community roles. For a fully automated experience, use workflows to trigger rewards when members complete actions like submitting a form or finishing a course. This system helps keep members active and invested in your content. ![Email Notification Settings for GHL Customer Care Communities (image 18 of 18)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155044185307/original/1Cqs0Am2CxzzK89CB4gBUg5f_2FMjG4Pfg.gif) **Email Notification Settings for GHL Customer Care Communities (image 18 of 18)** This animation appears in the "Email Notification Settings for GHL Customer Care Communities" section of "How to Setup, Customize, and Manage Your Communities". The text alongside this image reads: Gamification boosts participation by making your community experience more interactive and fun. Head to the “Leaderboard” section to view or customize member levels like Bronze, Silver, or Gold. Then, go to “Gamification & Rewards” in the settings to assign rewards for reaching each level. These…. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Q: Can I monetize my community? - What this covers: Gamification boosts participation by making your community experience more interactive and fun. Head to the “Leaderboard” section to view or customize member levels like Bronze, Silver, or Gold. Then, go to “Gamification & Rewards” in the settings to assign rewards for reaching each level. These rewards can include course access, promo discounts, or exclusive community roles. For a fully automated experience, use workflows to trigger rewards when members complete actions like submitting a form or finishing a course. This system helps keep members active and invested in your content. - Fields: New Comment on Post, New Comment Reply, Like on Post, Like on Comment, Tagged in Post / Tagged in Post @Everyone, Tagged in Comment / Tagged in Comment @Everyone, Preview using the?️ icon, Customize to match your tone, brand, and messaging style - Controls: 1. Group Invitation Email, 2. Group Membership Status Emails, 3. General Group Emails, 4. Learning (Courses) Emails, Group Events Emails, Default., Template, Event Reminder (User), New Calendar Event Created, 5. Learning (Courses) Emails, 6. Role Change Notifications, 7. Customizing Email Templates - Next: Q: Can I monetize my community? Full procedure: 1. Approved (User) – Notifies a user that their membership has been approved. 2. Declined (User) – Alerts a user that their request to join was declined. 3. New Member Request (Admin) – Notifies admins when someone requests to join a group. 4. Declined/Removed by Admin (Admin) – Informs admins when they remove or decline a member. 5. Added to Private Channel (User) – Lets users know they’ve been added to a private discussion space. --- ## **Frequently Asked Questions** **Q: Can I monetize my community?**  Yes. You can charge for access by integrating paid membership plans. **Q: What happens if I delete a community?** Deleting a community is irreversible. All content, members, and discussions will be permanently removed. **Q: How do I troubleshoot domain verification issues?** Ensure your DNS records match GHL Customer Care’s requirements and wait for propagation (up to 48 hours). If issues persist, contact support. **Q: How do I create Courses inside the Community?** Please refer to our Course Creator's Playbook for more information. **Q: How are reward levels determined?** Levels are based on points earned through community participation such as posts, comments, and likes. You can also assign points through automations. **Q: Can I change a group from Public to Private after it’s created? **Yes. You can change a group’s visibility at any time by logging in to the group, navigating to Group Settings → Details, selecting Public or Private, and saving your changes. **Q: How can I change the slug for a Community Group?**You can change a group’s slug by logging in to the group, navigating to Group Settings → Details → Discovery, editing the Slug, and saving your changes. GoKollab now treats community URLs as case-insensitive. For example, \`/Community\` and \`/community\` resolve to the same page. GoKollab also migrated and sanitized existing community slugs for consistency. If you shared an older community URL before this change, GoKollab automatically redirects visitors to the updated URL. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com