How to Send Voice Notes in Community Chats
Record and send voice messages in GHL Customer Care Community Chats. Learn how to use Voice Notes on web & GoKollab mobile apps for faster, more personal conversations.
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Community Features
Voice Notes in Community Chats
Record and send audio messages inside Community Chats to communicate faster and more personally than typing.
What You'll Learn
This guide explains how Voice Notes work in Community Chats, how to record and send audio messages from the GHL Customer Care web app and GoKollab mobile apps, and how to use playback controls to listen and scrub through recordings.
You'll also learn how to grant microphone permissions, recognize voice messages by their waveforms, and use Voice Notes to make community conversations feel more natural and human.
Table of Contents
1What is Voice Notes in Community Chats?
Voice Notes in Community Chats are short audio messages that members can record and send directly inside one-to-one community conversations. Instead of writing long replies, members tap the microphone icon in the chat input, speak their message, and send it as an inline voice note that plays right in the chat.
Voice Notes build on the existing Community Chat and GoKollab Chats experience, where members can already send private messages, media, and files to each other inside GHL Customer Care Communities. The feature adds a more natural, async way to communicate so members can talk through ideas, follow up after discussions, or check in on progress without needing a live call.
2Key Benefits of Voice Notes in Community Chats
Faster than typing long messages — Speaking is often quicker than drafting long text responses on web or mobile, especially when explaining complex topics or sharing context-rich updates.
More personal and human — Tone, emotion, and emphasis all come through clearly in voice, helping members feel more connected than they would through text alone.
Better async communication — Voice Notes support richer asynchronous conversations. Members can respond when it's convenient, listen when they have time, and still get the nuance of a real conversation.
Inline playback with controls — Voice Notes include an inline audio player with a seek bar and play/pause controls, so members can listen, scrub to specific parts, and replay without opening a separate modal or screen.
Easy to recognize in the thread — Each Voice Note includes a visual waveform, making it easy to spot audio messages at a glance in a busy conversation.
Works across web and mobile experiences — Voice Notes are available in the Communities New Web UI and GoKollab iOS and Android apps, so members can participate whether they're at their desk or on the go.
3Recording Voice Notes in Community Chats
Recording Voice Notes in Community Chats gives members a simple, consistent way to send audio messages from both the web and the GoKollab mobile apps. Learning where the microphone icon lives and how the record/send flow works helps members use voice confidently without disrupting their existing chat habits.
How Recording Works
- Open any eligible Community Chat or GoKollab direct message.
- Use the microphone icon in the message input bar to start recording.
- Speak your message while watching the live waveform.
- Release or tap to send the Voice Note, which appears inline in the conversation.
Web – Communities New UI
Step 1
Navigate to Community Chat
Go to Memberships > Communities > Groups. Then Login to your Group.
Fields in this part of the guide
Community Chat FeatureHow to Use GoKollab Chats for Direct Messages in CommunitiesHow to Setup, Customize, and Manage Your CommunitiesCommunities - Private Channels and Channel Emojis
Buttons and menus referenced
Faster than typing long messagesMore personal and humanBetter async communicationInline playback with controlsEasy to recognize in the threadWorks across web and mobile experiencesMembershipsCommunitiesGroupsLogin toGroup.Members
All 4 steps in this procedure
- Open any eligible Community Chat or GoKollab direct message.
- Use the microphone icon in the message input bar to start recording.
- Speak your message while watching the live waveform.
- Release or tap to send the Voice Note, which appears inline in the conversation.
Go to Members and click on the Chat button beside the member's name to message them.
Fields in this part of the guide
Community Chat FeatureHow to Use GoKollab Chats for Direct Messages in CommunitiesHow to Setup, Customize, and Manage Your CommunitiesCommunities - Private Channels and Channel Emojis
Buttons and menus referenced
Faster than typing long messagesMore personal and humanBetter async communicationInline playback with controlsEasy to recognize in the threadWorks across web and mobile experiencesMembershipsCommunitiesGroupsLogin toGroup.Members
All 4 steps in this procedure
- Open any eligible Community Chat or GoKollab direct message.
- Use the microphone icon in the message input bar to start recording.
- Speak your message while watching the live waveform.
- Release or tap to send the Voice Note, which appears inline in the conversation.
Step 2
Start Recording
Locate the message input bar at the bottom of the chat. Click and hold the microphone icon to start recording. A live, animated waveform appears to confirm that audio is being captured.
Step 3
Record and Send
Speak clearly into your microphone. Click the Send button to send the Voice Note.
Fields in this part of the guide
Community Chat FeatureHow to Use GoKollab Chats for Direct Messages in CommunitiesHow to Setup, Customize, and Manage Your CommunitiesCommunities - Private Channels and Channel Emojis
Buttons and menus referenced
Faster than typing long messagesMore personal and humanBetter async communicationInline playback with controlsEasy to recognize in the threadWorks across web and mobile experiencesMembershipsCommunitiesGroupsLogin toGroup.Members
All 4 steps in this procedure
- Open any eligible Community Chat or GoKollab direct message.
- Use the microphone icon in the message input bar to start recording.
- Speak your message while watching the live waveform.
- Release or tap to send the Voice Note, which appears inline in the conversation.
GoKollab – iOS and Android
Step 1
Open GoKollab and Navigate to Chat
Open the GoKollab app and sign in. Navigate to the community where you want to send a message. Open an existing chat or start a new direct message with another member.
Step 2
Record Your Voice Note
In the chat input bar, press and hold the microphone icon to start recording. Watch the animated waveform as you speak to confirm your audio is being captured.
Fields in this part of the guide
Community Chat FeatureHow to Use GoKollab Chats for Direct Messages in CommunitiesHow to Setup, Customize, and Manage Your CommunitiesCommunities - Private Channels and Channel Emojis
Buttons and menus referenced
Faster than typing long messagesMore personal and humanBetter async communicationInline playback with controlsEasy to recognize in the threadWorks across web and mobile experiencesMembershipsCommunitiesGroupsLogin toGroup.Members
All 4 steps in this procedure
- Open any eligible Community Chat or GoKollab direct message.
- Use the microphone icon in the message input bar to start recording.
- Speak your message while watching the live waveform.
- Release or tap to send the Voice Note, which appears inline in the conversation.
Step 3
Send the Voice Note
Release the microphone to send the Voice Note.
Fields in this part of the guide
Community Chat FeatureHow to Use GoKollab Chats for Direct Messages in CommunitiesHow to Setup, Customize, and Manage Your CommunitiesCommunities - Private Channels and Channel Emojis
Buttons and menus referenced
Faster than typing long messagesMore personal and humanBetter async communicationInline playback with controlsEasy to recognize in the threadWorks across web and mobile experiencesMembershipsCommunitiesGroupsLogin toGroup.Members
All 4 steps in this procedure
- Open any eligible Community Chat or GoKollab direct message.
- Use the microphone icon in the message input bar to start recording.
- Speak your message while watching the live waveform.
- Release or tap to send the Voice Note, which appears inline in the conversation.
Note
Browser or device microphone permissions must be granted before recording will work. If you see a prompt asking for microphone access, choose Allow so you can send Voice Notes.
4Platform Availability
Knowing where Voice Notes are supported and what's required to use them ensures that your team and community members have a consistent experience across devices.
Supported Platforms
Voice Notes in Community Chats are available on:
Web – Communities New UI — Use Voice Notes from within Community Chats in the updated GHL Customer Care web interface.
GoKollab iOS app — Record and listen to Voice Notes in GoKollab Chats from your iPhone.
GoKollab Android app — Record and listen to Voice Notes from your Android device using GoKollab Chats.
5Frequently Asked Questions
Q: Are Voice Notes available in community discussions or only in private chats?
Voice Notes are designed for Community Chats and GoKollab direct messages, not for community posts, discussion threads, or announcement channels. Use Voice Notes when you're in a direct message chat with another member.
Q: Do Voice Notes trigger the same notifications as text messages?
Yes. When a Voice Note is sent in Community Chats or GoKollab Chats, it appears as a new message and follows the same in-app notification behavior as text messages, helping members stay aware of new activity.
Q: Can I listen to Voice Notes on desktop if they were recorded on mobile (or vice versa)?
Yes. Voice Notes are stored with the chat conversation, so you can record on GoKollab mobile and listen later in the Communities New Web UI, or the other way around, as long as your account has access to the conversation.
Q: Are Voice Notes transcribed automatically or connected to Voice AI?
No. Voice Notes in Community Chats are simple audio messages for human-to-human communication. GHL Customer Care does offer other voice and transcription features (such as WhatsApp voice-note transcriptions or Voice AI), but they are separate from Community Chat Voice Notes.
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