# Communities - Use Go Live to Host Meetings & Broadcasts > Use Go Live in GHL Customer Care Communities to run interactive meetings or broadcasts with chat, reactions, and optional replays seamlessly on web and mobile. - Source: https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/communities-use-go-live-to-host-meetings-broadcasts - Section: Memberships & Communities / Communities - Reading time: 7 min - Images: 15, each explained below --- Go Live brings real-time video, audio, and chat to your GHL Customer Care Communities so you can run interactive workshops, live Q&As, and big announcements without leaving your space. Choose a collaborative meeting room or broadcast from your favorite encoder. Sessions are powered by Media-Core for stable, low-latency streaming on web and mobile. Use Go Live to deepen engagement, keep conversations in-platform, and share optional replays with your members. --- **TABLE OF CONTENTS** - [What is Go Live in Communities?](#what-is-go-live-in-communities) - [Key Benefits of Go Live in Communities](#key-benefits-of-go-live-in-communities) - [Meeting Room Mode](#meeting-room-mode) - [Stream Software Mode](#stream-software-mode) - [How To Use Go Live Feature in Communities](#how-to-use-go-live-feature-in-communities) - [Go Live on the mobile app](#go-live-on-the-mobile-app) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is Go Live in Communities?** Go Live is GHL Customer Care’s built-in live session experience for Communities. It lets admins host interactive meetings or broadcast a professional stream directly into any group or channel. Members can join instantly, chat in real time, react with emojis, and if enabled, watch replays later. Because it’s native, you keep attention inside your community and simplify setup for hosts and attendees. Go Live offers two modes: - **Meeting Room Mode:** An interactive, many-to-many live room with host controls, chat, reactions, hand raise, screen share, and dynamic layouts (Grid/Speaker). - **Stream Software Mode:** A broadcast experience that connects to external tools like OBS, Zoom, or StreamYard via Stream Key & URL while viewers watch and chat inside your community. --- ## **Key Benefits of Go Live in Communities** These benefits focus on outcomes—stronger participation, simpler workflows, and content you can reuse. Use the bullets below to decide when and how to use Go Live for your programs. - **Native experience:** Members join on web or mobile without chasing links or installing extra tools. - **Two flexible modes:** Choose interactive meetings or high-quality broadcasts based on your format. - **Built-in engagement:** Real-time chat, emoji reactions, and hand raise keep sessions lively. - **Host control:** Mute/unmute, grant/revoke mic/video/screen share, remove attendees, and switch layouts. - **Recording & replay:** Optionally capture the session and share a replay for those who missed it. - **Device flexibility:** Preview your camera/mic, choose input devices, and switch as needed. - **Keeps attention in-platform:** Centralizes discovery, attendance, and follow-up inside your community. --- ## **Meeting Room Mode** Use Meeting Room Mode when you want face-to-face collaboration—coaching calls, cohort workshops, or office hours. Everyone is present in the same space, with the host managing who can speak, present, or share screens. Highlights - Preview camera and microphone before joining. - Distinct Host and Attendee roles with granular permissions. - Live text chat alongside video. - Chat supports link sharing, file pasting, and drag-and-drop uploads. - Chat has no message size limit. - Screen share (window or full desktop). - Emoji reactions and Raise hand to request the mic. - Dynamic layouts: Grid for collaboration, Speaker for presentations. - Multi-participant support for panels and roundtables. - Optional recording so you can post a replay after the session. --- ## **Recording layout updates** Go Live recordings now mirror the in-call experience more closely so replays look clean and consistent. - No black boxes when a participant turns off their camera. - Participant tiles stay aligned and consistent. - Participant names display correctly and stay in sync. - Screen sharing and multi-participant sessions use an optimized layout for clearer viewing. ![Recording layout updates (image 1 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064279670/original/WV9GrTt68zyTysMVT-hjKXI1Vufy2SvOSw.png) **Recording layout updates (image 1 of 15)** This screenshot appears in the "Recording layout updates" section of "Communities - Use Go Live to Host Meetings & Broadcasts". The text alongside this image reads: No black boxes when a participant turns off their camera. Participant tiles stay aligned and consistent. Participant names display correctly and stay in sync. Screen sharing and multi-participant sessions use an optimized layout for clearer viewing. Immediately after, the guide continues: Choose this when you already produce video through external software (OBS, Zoom, StreamYard). You’ll connect your encoder using the provided Stream Key & URL, and your community will watch and interact via chat and reactions. - What this covers: No black boxes when a participant turns off their camera. Participant tiles stay aligned and consistent. Participant names display correctly and stay in sync. Screen sharing and multi-participant sessions use an optimized layout for clearer viewing. - Next: Choose this when you already produce video through external software (OBS, Zoom, StreamYard). You’ll connect your encoder using the provided Stream Key & URL, and your community will watch and interact via chat and reactions. Full procedure: 1. No black boxes when a participant turns off their camera. 2. Participant tiles stay aligned and consistent. 3. Participant names display correctly and stay in sync. 4. Screen sharing and multi-participant sessions use an optimized layout for clearer viewing. --- ## **Stream Software Mode** Choose this when you already produce video through external software (OBS, Zoom, StreamYard). You’ll connect your encoder using the provided Stream Key & URL, and your community will watch and interact via chat and reactions. - Auto-generated Stream Key and Stream URL to connect your encoder. -  Low-latency playback powered by Media-Core. - Viewer chat and emoji reactions for real-time feedback. - Use your existing cameras, scenes, and overlays. ### **Persistent Stream Keys (Stream Software Mode)** When you use Stream Software Mode, your Stream Key stays the same across future sessions. This helps you go live repeatedly without reconfiguring your encoder each time. - Reuse the same Stream Key for future Go Live sessions. - If you want a fresh key, reset your Stream Key (for example, if you shared it accidentally). ![Persistent Stream Keys (Stream Software Mode) (image 2 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064279047/original/U9oXVGhfR-SFz_soc03Fcz9JJwB9sR2Nrg.png) **Persistent Stream Keys (Stream Software Mode) (image 2 of 15)** This screenshot appears in the "Persistent Stream Keys (Stream Software Mode)" section of "Communities - Use Go Live to Host Meetings & Broadcasts". The text alongside this image reads: Reuse the same Stream Key for future Go Live sessions. If you want a fresh key, reset your Stream Key (for example, if you shared it accidentally). Immediately after, the guide continues: Use this guide to start a live session in a Community Group using either the built-in Meeting Room or an external Streaming Software (Zoom/OBS/StreamYard). - What this covers: Reuse the same Stream Key for future Go Live sessions. If you want a fresh key, reset your Stream Key (for example, if you shared it accidentally). - Next: Use this guide to start a live session in a Community Group using either the built-in Meeting Room or an external Streaming Software (Zoom/OBS/StreamYard). Full procedure: 1. Reuse the same Stream Key for future Go Live sessions. 2. If you want a fresh key, reset your Stream Key (for example, if you shared it accidentally). --- ## **How To Use Go Live Feature in Communities** Use this guide to start a live session in a Community Group using either the built-in Meeting Room or an external Streaming Software (Zoom/OBS/StreamYard). ### **Step 1:** Open the group and start a Go Live post 1. Go to **Memberships** from your sub-account. 2. Hover on the **Communities** tab. 3. Click on **Groups**. ![Step 3 of 5: Click on Groups](https://jumpshare.com/share/0eW8XfW3SbvAIpwqvsrs+/Screenshot+2025-10-14+at+7.35.48%E2%80%AFPM.png) **Step 3 of 5: Click on Groups** This screenshot accompanies step 3 of 5 in the "Step 1: Open the group and start a Go Live post" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you click on Groups. For context, this section explains: Go to Memberships from your sub-account. Hover on the Communities tab. Click on Groups. On the group you want, click Login to enter it. Click the Go Live button (red video-camera icon) near the posting tab. The next step is to on the group you want, click Login to enter it. - What to click: Click on Groups. - Controls: Groups, Memberships, Communities, Login, Go Live - Next: On the group you want, click Login to enter it. Full procedure: 1. Go to Memberships from your sub-account. 2. Hover on the Communities tab. 3. Click on Groups. <- this image 4. On the group you want, click Login to enter it. 5. Click the Go Live button (red video-camera icon) near the posting tab. 4. On the group you want, click **Login** to enter it. ![Step 4 of 5: On the group you want, click Login to enter it](https://jumpshare.com/share/jIYcCJVctvbeaxzvaNFI+/Screen+Shot+2025-10-14+at+7.39.24+PM.png) **Step 4 of 5: On the group you want, click Login to enter it** This screenshot accompanies step 4 of 5 in the "Step 1: Open the group and start a Go Live post" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you on the group you want, click Login to enter it. The next step is to click the Go Live button (red video-camera icon) near the posting tab. - What to fill in: On the group you want, click Login to enter it. - Controls: Login, Memberships, Communities, Groups, Go Live - Next: Click the Go Live button (red video-camera icon) near the posting tab. Full procedure: 1. Go to Memberships from your sub-account. 2. Hover on the Communities tab. 3. Click on Groups. 4. On the group you want, click Login to enter it. <- this image 5. Click the Go Live button (red video-camera icon) near the posting tab. 5. Click the **Go Live** button (red video-camera icon) near the posting tab. ![Step 5 of 5: Click the Go Live button (red video-camera icon) near the posting tab](https://jumpshare.com/share/kIKLJXu8udHcQM6URVI6+/Screen+Shot+2025-10-14+at+7.41.19+PM.png) **Step 5 of 5: Click the Go Live button (red video-camera icon) near the posting tab** This screenshot accompanies step 5 of 5 in the "Step 1: Open the group and start a Go Live post" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you click the Go Live button (red video-camera icon) near the posting tab. - What to click: Click the Go Live button (red video-camera icon) near the posting tab. - Controls: Go Live, Memberships, Communities, Groups, Login Full procedure: 1. Go to Memberships from your sub-account. 2. Hover on the Communities tab. 3. Click on Groups. 4. On the group you want, click Login to enter it. 5. Click the Go Live button (red video-camera icon) near the posting tab. <- this image ### **Step 2:** Fill out post details (applies to both methods) 1. On the right panel, under Add post details: - **Enter a Title**. - **Enter a Description**. 2. Under Settings, choose whether to: - **Keep livestream as post:** leave on to save the live stream as a post after it ends. - **Notify members you are going live:** sends in-app + push notifications to group members. 3. Under **Choose where to post** , pick the **channel** to publish the live to. 4. When are you going live? Leave as Now (default). ![Step 4 of 4: When are you going live? Leave as Now (default)](https://jumpshare.com/share/XnNMpfdoOZ1YpIHRlGBO+/GIF+Recording+2025-10-14+at+7.50.56+PM.gif) **Step 4 of 4: When are you going live? Leave as Now (default)** This animation accompanies step 4 of 4 in the "Step 2: Fill out post details (applies to both methods)" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you when are you going live? Leave as Now (default). This part of the guide covers 2 fields, listed below. - What this covers: When are you going live? Leave as Now (default). - Fields: On the right panel, under Add post details:, Under Settings, choose whether to: - Controls: Enter a Title, Enter a Description, Choose where to post, channel Full procedure: 1. On the right panel, under Add post details: 2. Under Settings, choose whether to: 3. Under Choose where to post, pick the channel to publish the live to. 4. When are you going live? Leave as Now (default). <- this image ### **Step 3:** Choose your video source You have two options. Pick **one** and follow its steps. #### **Option 1 — Meeting Room**  1. In **Select video source**, choose **Meeting Room**, then click **Go live**. 2. **Allow** your browser to use **Camera** and **Microphone**. ![Step 2 of 4: Allow your browser to use Camera and Microphone](https://jumpshare.com/share/exaEgh1dAosdIDElFJvj+/Screen+Shot+2025-10-14+at+8.13.37+PM.png) **Step 2 of 4: Allow your browser to use Camera and Microphone** This screenshot accompanies step 2 of 4 in the "Option 1 — Meeting Room" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you allow your browser to use Camera and Microphone. This part of the guide covers 1 field, listed below. The next step is to member will see the live in the channel and can join by clicking the Join Stream button. - What this covers: Allow your browser to use Camera and Microphone. - Fields: Once connected, you’re live. Use these controls: - Controls: Allow, Camera, Microphone, Select video source, Meeting Room, Go live, Join, Stream, View, Speaker, Gallery, Audio/Video devices - Next: Member will see the live in the channel and can join by clicking the Join Stream button. Full procedure: 1. In Select video source, choose Meeting Room, then click Go live. 2. Allow your browser to use Camera and Microphone. <- this image 3. Member will see the live in the channel and can join by clicking the Join Stream button. 4. Once connected, you’re live. Use these controls: 3. Member will see the live in the channel and can join by clicking the **Join****Stream** button. ![Step 3 of 4: Member will see the live in the channel and can join by clicking the…](https://jumpshare.com/share/JnlGAZLhjihyGd2PoI1U+/Screen+Shot+2025-10-14+at+8.03.13+PM.png) **Step 3 of 4: Member will see the live in the channel and can join by clicking the…** This screenshot accompanies step 3 of 4 in the "Option 1 — Meeting Room" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you member will see the live in the channel and can join by clicking the Join Stream button. This part of the guide covers 1 field, listed below. The next step is to once connected, you’re live. Use these controls. - What this covers: Member will see the live in the channel and can join by clicking the Join Stream button. - Fields: Once connected, you’re live. Use these controls: - Controls: Join, Stream, Select video source, Meeting Room, Go live, Allow, Camera, Microphone, View, Speaker, Gallery, Audio/Video devices - Next: Once connected, you’re live. Use these controls: Full procedure: 1. In Select video source, choose Meeting Room, then click Go live. 2. Allow your browser to use Camera and Microphone. 3. Member will see the live in the channel and can join by clicking the Join Stream button. <- this image 4. Once connected, you’re live. Use these controls: 4. Once connected, you’re live. Use these controls: - **View** (top-right): switch **Speaker** view (large active speaker) or **Gallery** view. - **Audio/Video devices**: choose your **microphone**, **speakers**, and **camera**. - **Participants**: see **Host** and **Attendees** lists. - As Host you can **mute/unmute**, **grant/revoke mic**, **grant/revoke camera**, **grant/revoke screen share**, or **remove** a participant. - **Chat**: participants can send messages, **emojis**, and **attachments** in real time. - **Reactions & Raise hand**: participants can react with emojis or **raise hand**. - **Share**: you (or an approved participant) can **share screen**. - **Pin**: use the **three dots** on a tile to **Pin** a speaker to the stream. 9. When you exit a Meeting Room as the host, choose the option that matches what you want to do: - **End Meeting for All** ends the meeting immediately for everyone. - **Leave** lets the meeting continue after you assign another participant as the new host. ![Step 2 of 2: Leave lets the meeting continue after you assign another participant…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079559993/original/i2Q1c9LEMGC0EWMjNTvC5-jMYp-MMg8iiQ.png) **Step 2 of 2: Leave lets the meeting continue after you assign another participant…** This screenshot accompanies step 2 of 2 in the "Option 1 — Meeting Room" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you leave lets the meeting continue after you assign another participant as the new host. Leave a Meeting and Assign a New Host To leave an active meeting without ending it for everyone. This part of the guide covers 1 field, listed below. - What this covers: Leave lets the meeting continue after you assign another participant as the new host. Leave a Meeting and Assign a New Host To leave an active meeting without ending it for everyone: - Fields: Once connected, you’re live. Use these controls: - Controls: Leave, Leave a Meeting and Assign a New Host, Select video source, Meeting Room, Go live, Allow, Camera, Microphone, Join, Stream, View, Speaker Full procedure: 1. End Meeting for All ends the meeting immediately for everyone. 2. Leave lets the meeting continue after you assign another participant as the new host. Leave a Meeting and Assign a New Host To leave an active meeting without ending it for everyone: <- this image **Leave a Meeting and Assign a New Host** To leave an active meeting without ending it for everyone: 1. Select **Leave**. 2. Search for and select a participant to become the new host. 3. Assign the participant as host. 4. Leave the meeting. The selected participant receives host privileges so the meeting can continue after you exit. ![Option 1 — Meeting Room (image 10 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079559979/original/0b_kVEbk8FOqbrdlQdahDd2mQ7dVzhX9Mw.png) **Option 1 — Meeting Room (image 10 of 15)** This screenshot appears in the "Option 1 — Meeting Room" section of "Communities - Use Go Live to Host Meetings & Broadcasts". The text alongside this image reads: When you exit a Meeting Room as the host, choose the option that matches what you want to do. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: If the host is disconnected unexpectedly, the meeting remains active and attendees stay connected. - What to choose: When you exit a Meeting Room as the host, choose the option that matches what you want to do: - Fields: Once connected, you’re live. Use these controls: - Controls: Select video source, Meeting Room, Go live, Allow, Camera, Microphone, Join, Stream, View, Speaker, Gallery, Audio/Video devices - Next: If the host is disconnected unexpectedly, the meeting remains active and attendees stay connected. Full procedure: 1. In Select video source, choose Meeting Room, then click Go live. 2. Allow your browser to use Camera and Microphone. 3. Member will see the live in the channel and can join by clicking the Join Stream button. 4. Once connected, you’re live. Use these controls: ### **Rejoin After an Unexpected Disconnection** If the host is disconnected unexpectedly, the meeting remains active and attendees stay connected. This can occur after events such as a page refresh, network interruption, or device-permission issue. The host can rejoin the same active meeting without creating a new session. When the original host rejoins, host privileges automatically return to the original host. The temporary host returns to participant status. ![Rejoin After an Unexpected Disconnection (image 11 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079560628/original/vVQdsyI0kIN06qRMJMEn4qQAeRxXFvADGA.png) **Rejoin After an Unexpected Disconnection (image 11 of 15)** This screenshot appears in the "Rejoin After an Unexpected Disconnection" section of "Communities - Use Go Live to Host Meetings & Broadcasts". The text alongside this image reads: When the original host rejoins, host privileges automatically return to the original host. The temporary host returns to participant status. Immediately after, the guide continues: After ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. Post authors and group admins can now download recordings…. - What this covers: When the original host rejoins, host privileges automatically return to the original host. The temporary host returns to participant status. - Controls: stream ended, recording is processing - Next: After ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. Post authors and group admins can now download recordings directly making it easier to save and share sessions. Full procedure: 1. After ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. 2. Post authors and group admins can now download recordings directly making it easier to save and share sessions. 1. **After ending:** A post appears in the selected channel. It shows that the **stream ended** and the **recording is processing**; once processed, the recording is available on that post. ![Step 1 of 2: After ending: A post appears in the selected channel. It shows that…](https://jumpshare.com/share/HxK13tqLm3arBG3z8cIr+/Screen+Shot+2025-10-14+at+8.21.11+PM.png) **Step 1 of 2: After ending: A post appears in the selected channel. It shows that…** This screenshot accompanies step 1 of 2 in the "Rejoin After an Unexpected Disconnection" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you after ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. The next step is to post authors and group admins can now download recordings directly making it easier to save and share sessions. - What this covers: After ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. - Controls: stream ended, recording is processing - Next: Post authors and group admins can now download recordings directly making it easier to save and share sessions. Full procedure: 1. After ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. <- this image 2. Post authors and group admins can now download recordings directly making it easier to save and share sessions. 2. Post authors and group admins can now download recordings directly making it easier to save and share sessions. ![Step 2 of 2: Post authors and group admins can now download recordings directly…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063352378/original/CJ7NnyjbDEz4B_TLdix9Y28fOeIIW03Ajg.png) **Step 2 of 2: Post authors and group admins can now download recordings directly…** This screenshot accompanies step 2 of 2 in the "Rejoin After an Unexpected Disconnection" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you post authors and group admins can now download recordings directly making it easier to save and share sessions. - How to confirm: Post authors and group admins can now download recordings directly making it easier to save and share sessions. - Controls: stream ended, recording is processing Full procedure: 1. After ending: A post appears in the selected channel. It shows that the stream ended and the recording is processing; once processed, the recording is available on that post. 2. Post authors and group admins can now download recordings directly making it easier to save and share sessions. <- this image #### **Option 2 — Streaming Software (RTMP from Zoom/OBS/StreamYard)** 1. In **Select video source**, choose **Streaming software**. 2. Copy the provided **Server URL** and **Stream Key**. 3. In your streaming app (Zoom/OBS/StreamYard), paste the **Server URL** and **Stream Key** into its RTMP/custom streaming settings. 4. Start the **broadcast** in your streaming software. 5. Back in GHL Customer Care, start the **Go live**; your broadcast will appear **live** in the chosen channel. ![Step 5 of 5: Back in GHL Customer Care, start the Go live; your broadcast will appear…](https://jumpshare.com/share/SH0dgEtxSWSfyClIc98n+/Screen+Shot+2025-10-14+at+8.28.02+PM.png) **Step 5 of 5: Back in GHL Customer Care, start the Go live; your broadcast will appear…** This screenshot accompanies step 5 of 5 in the "Option 2 — Streaming Software (RTMP from Zoom/OBS/StreamYard)" section of "Communities - Use Go Live to Host Meetings & Broadcasts". At this point in the walkthrough you back in GHL Customer Care, start the Go live; your broadcast will appear live in the chosen channel. - What this covers: Back in GHL Customer Care, start the Go live; your broadcast will appear live in the chosen channel. - Controls: Go live, live, Select video source, Streaming software, Server URL, Stream Key, broadcast Full procedure: 1. In Select video source, choose Streaming software. 2. Copy the provided Server URL and Stream Key. 3. In your streaming app (Zoom/OBS/StreamYard), paste the Server URL and Stream Key into its RTMP/custom streaming settings. 4. Start the broadcast in your streaming software. 5. Back in GHL Customer Care, start the Go live; your broadcast will appear live in the chosen channel. <- this image --- ## **Go Live on the mobile app** You can host or join Go Live sessions from the GHL Customer Care mobile app. This lets you run live meetings or broadcasts without switching devices. ![Go Live on the mobile app (image 15 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155063351813/original/CO6I283poJ4Nqb0wvIE0rUl9KznzCXRR6w.png) **Go Live on the mobile app (image 15 of 15)** This screenshot appears in the "Go Live on the mobile app" section of "Communities - Use Go Live to Host Meetings & Broadcasts". The text alongside this image reads: You can host or join Go Live sessions from the GHL Customer Care mobile app. This lets you run live meetings or broadcasts without switching devices. Immediately after, the guide continues: Q: What’s the difference between Meeting Room and Stream Software modes? - What this covers: You can host or join Go Live sessions from the GHL Customer Care mobile app. This lets you run live meetings or broadcasts without switching devices. - Next: Q: What’s the difference between Meeting Room and Stream Software modes? --- ## **Frequently Asked Questions** **Q: What’s the difference between Meeting Room and Stream Software modes?**  Meeting Room is interactive—great for workshops and coaching. Stream Software brings in a broadcast from tools like OBS or Zoom while members watch and chat. **Q: Do members need to install anything to join?**  No extra installs are required. Members can join from supported desktop browsers or the GHL Customer Care mobile app when signed in. **Q: Can I record a session and share a replay?**  Yes. When recording is enabled, a replay can be shared with your members after processing, so anyone who missed the live session can catch up. **Q: Can I restrict access to live sessions?**  Yes. Host Go Live inside private channels or paid groups so only the right members can join. Pair with Community Events for scheduling and reminders. **Q: What if my encoder won’t connect in Stream Software Mode?**  Double-check the Stream URL/Key, confirm you selected Stream Software Mode, and start your broadcast from the encoder. Test a few minutes before showtime. **Q: Is there chat moderation?** Hosts can oversee chat during the session, remove disruptive participants, and manage speaking permissions to keep the event smooth. **Q: Can I bring in guest speakers?**  Yes. Invite guests to join and assign host/speaking permissions during the session for full control. **Q: Who can download Go Live recordings?** Post authors and group admins can download recordings. **Q: Why didn’t my session record?** If a session ends due to inactivity, the app shows a message that the session wasn’t recorded due to inactivity. **Q: Do I need a new Stream Key every time I go live?** No. Stream Software Mode uses a persistent Stream Key, so you can reuse it for future sessions. You can reset the key if needed. **Q: Is there a maximum number of participates or maximum amount of time you can go live?** No. There is not a cap on the number of participants or a maximum length of a stream. --- ## **Related Articles** - [How to Setup, Customize, and Manage Your Communities](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/how-to-setup-customize-and-manage-your-communities) - [Communities: Announcement Channel and Notification](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/communities-announcement-channel-and-notification) - [Unified Search for Posts and Comments in Communities](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/unified-search-for-posts-and-comments-in-communities) - [How to make your Groups private/ public in Communities?](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/how-to-make-groups-private-in-communities) - [Content Management in Communities](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/communities-how-to-manage-content) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com