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Memberships & Communities

Communities - Automatic Newsletters

Learn how to setup and schedule community newsletters in GHL Customer Care with flexible timing, timezone settings, and recurring delivery options to boost engagement.

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On this page
  1. Key Benefits of Newsletters for Communities
  2. Newsletter Content Rules
  3. Scheduling Options
  4. How To Setup Automatic Newsletters for Communities
  5. Desktop and Mobile View
  6. Desktop View
  7. Mobile View
  8. Frequently Asked Questions
  9. Related Articles

Communities Automatic Newsletters in GHL Customer Care enable you to consistently deliver curated updates, announcements, and content to your community members without manual effort. With flexible scheduling, you can control exactly when these newsletters are sent by selecting the preferred time, day, and timezone. This ensures your newsletters reach members at the right moment, helping improve visibility, engagement, and overall communication within your community.

TABLE OF CONTENTS

What is Automatic Newsletters for Communities?

Communities Automatic Newsletters in GHL Customer Care are recurring messages automatically sent to community members to keep them informed, engaged, and up to date. These newsletters can include announcements, highlights, updates, or curated content from your community. With built-in scheduling controls, admins can define when these newsletters are delivered, ensuring consistent communication that aligns with member activity and expectations.

Key Benefits of Newsletters for Communities

  • Consistent Communication: Automatically send newsletters to keep your community informed without manual effort.
  • Flexible Scheduling: Choose daily, weekly, bi-weekly, or monthly delivery schedules that fit your content strategy.
  • Timezone-Based Delivery: Ensure newsletters are sent at the correct local time for your selected audience.
  • Improved Engagement: Deliver relevant updates when members are most likely to read and interact.
  • Admin Control: Manage both content delivery and timing from a single, streamlined setup.

Newsletter Content Rules

These signals define what members see in their digest so you can set expectations and answer “why did/didn’t this appear?” questions.

  • Active Threads: Shows the last thread a member interacted with, plus the freshest replies from others.

  • Top Posts (public channels): Highlights trending content so members don’t miss what’s hot.

  • Posts from Followed Members: Includes updates from creators a member follows.

  • Upcoming Events: Surfaces the most relevant upcoming events.

  • Clickable Cards: Each item links back to the originating post, thread, or event for fast re‑engagement.

  • Permissions honored: Members only see items they’re allowed to access.

Scheduling Options

Choosing the right schedule ensures your newsletters align with your audience’s habits and expectations. GHL Customer Care provides flexible scheduling options designed to support different communication styles and content strategies.

  • Daily Scheduling

    • Set a specific time and timezone for newsletters to be sent every day

    • Ideal for frequent updates or active communities

    • Example: Daily at 8:00 AM (New York time)

  • Weekly / Bi-weekly Scheduling

    • Select specific days along with time and timezone

    • Great for consistent content like weekly digests or announcements

    • Example: Every Tuesday at 10:00 AM (London time)

  • Monthly Scheduling

    • Choose a specific date (1–27 or last day of the month), along with time and timezone

    • Best for summaries, reports, or long-form updates

    • Example: 1st of every month at 9:00 AM (IST)

Scheduling Options (image 1 of 5) What this shows Daily Scheduling Weekly / Bi-weekly Scheduling Monthly Scheduling What this shows Illustrates the "Scheduling Options" section of "Communities - Automatic Newsletters". This screenshot appears in the "Scheduling Options" section of "Communities - Automatic Newsletters". The text alongside this image reads: Daily Scheduling Weekly / Bi-weekly Scheduling Monthly Scheduling. This part of the guide covers 8 fields, listed below. Immediately after, the guide continues: Follow these steps to enable and configure newsletters for a specific group. Consistent configuration ensures members get the right digest on the cadence you choose. Image 1 of 5 What this coversDaily Scheduling Weekly / Bi-weekly Scheduling Monthly Scheduling
Fields in this part of the guide Daily SchedulingIdeal for frequent updates or active communitiesExample: Daily at 8:00 AM (New York time)Weekly / Bi-weekly SchedulingExample: Every Tuesday at 10:00 AM (London time)Monthly SchedulingBest for summaries, reports, or long-form updatesExample: 1st of every month at 9:00 AM (IST)
Buttons and menus referenced Daily SchedulingWeekly / Bi-weekly SchedulingMonthly Scheduling
Next stepFollow these steps to enable and configure newsletters for a specific group. Consistent configuration ensures members get the right digest on the cadence you choose.
All 3 steps in this procedure
  1. Daily Scheduling
  2. Weekly / Bi-weekly Scheduling
  3. Monthly Scheduling

How To Setup Automatic Newsletters for Communities

Follow these steps to enable and configure newsletters for a specific group. Consistent configuration ensures members get the right digest on the cadence you choose.

  1. Go to Memberships > Communities > Groups.

    Step 1 of 7: Go to Memberships > Communities > Groups What this shows Step 1 of 7: Go to Memberships > Communities > Groups. What this shows Shows where to go for step 1 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". This screenshot accompanies step 1 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". At this point in the walkthrough you go to Memberships > Communities > Groups. The navigation path used here is Memberships > Communities > Groups. This part of the guide covers 4 fields, listed below. The next step is to log in to the group where you are Owner/Admin. Step 1 of 7Path: Memberships > Communities > GroupsImage 2 of 5 Where to goGo to Memberships > Communities > Groups.
    Fields in this part of the guide Configure the following based on your selection:TimeDay or Date (depending on schedule type)Timezone
    Buttons and menus referenced Memberships > Communities > GroupsLog inOwner/AdminSettings > NewsletterNewsletterFrequencyTimeDayDateTimezoneSave
    Next stepLog in to the group where you are Owner/Admin.
    Example values
    Timezone
    America/Chicago

    Illustrative values showing the expected format. They are not read from the screenshot.

    All 7 steps in this procedure
    1. Go to Memberships > Communities > Groups. this image
    2. Log in to the group where you are Owner/Admin.
    3. Navigate to Settings > Newsletter.
    4. Click on the Newsletter tab.
    5. Choose your Frequency: Daily, Weekly, Bi‑Weekly, or Monthly.
    6. Configure the following based on your selection:
    7. Click Save.

  2. Log in to the group where you are Owner/Admin.

    Step 2 of 7: Log in to the group where you are Owner/Admin What this shows Step 2 of 7: Log in to the group where you are Owner/Admin. What this shows Shows what this covers for step 2 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". This screenshot accompanies step 2 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". At this point in the walkthrough you log in to the group where you are Owner/Admin. The navigation path used here is Memberships > Communities > Groups. This part of the guide covers 4 fields, listed below. The next step is to navigate to Settings > Newsletter. Step 2 of 7Path: Memberships > Communities > GroupsImage 3 of 5 What this coversLog in to the group where you are Owner/Admin.
    Fields in this part of the guide Configure the following based on your selection:TimeDay or Date (depending on schedule type)Timezone
    Buttons and menus referenced Log inOwner/AdminMemberships > Communities > GroupsSettings > NewsletterNewsletterFrequencyTimeDayDateTimezoneSave
    Next stepNavigate to Settings > Newsletter.
    Example values
    Timezone
    America/Chicago

    Illustrative values showing the expected format. They are not read from the screenshot.

    All 7 steps in this procedure
    1. Go to Memberships > Communities > Groups.
    2. Log in to the group where you are Owner/Admin. this image
    3. Navigate to Settings > Newsletter.
    4. Click on the Newsletter tab.
    5. Choose your Frequency: Daily, Weekly, Bi‑Weekly, or Monthly.
    6. Configure the following based on your selection:
    7. Click Save.

  3. Navigate to Settings > Newsletter.

    Step 3 of 7: Navigate to Settings > Newsletter What this shows Step 3 of 7: Navigate to Settings > Newsletter. What this shows Shows where to go for step 3 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". This animation accompanies step 3 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". At this point in the walkthrough you navigate to Settings > Newsletter. For context, this section explains: Follow these steps to enable and configure newsletters for a specific group. Consistent configuration ensures members get the right digest on the cadence you choose. The navigation path used here is Settings > Newsletter. This part of the guide covers 4 fields, listed below. The next step is to click on the Newsletter tab. Step 3 of 7Path: Settings > NewsletterImage 4 of 5 Where to goNavigate to Settings > Newsletter.
    Fields in this part of the guide Configure the following based on your selection:TimeDay or Date (depending on schedule type)Timezone
    Buttons and menus referenced Settings > NewsletterMemberships > Communities > GroupsLog inOwner/AdminNewsletterFrequencyTimeDayDateTimezoneSave
    Next stepClick on the Newsletter tab.
    Example values
    Timezone
    America/Chicago

    Illustrative values showing the expected format. They are not read from the screenshot.

    All 7 steps in this procedure
    1. Go to Memberships > Communities > Groups.
    2. Log in to the group where you are Owner/Admin.
    3. Navigate to Settings > Newsletter. this image
    4. Click on the Newsletter tab.
    5. Choose your Frequency: Daily, Weekly, Bi‑Weekly, or Monthly.
    6. Configure the following based on your selection:
    7. Click Save.

  4. Click on the Newsletter tab.

  5. Choose your Frequency: Daily, Weekly, Bi‑Weekly, or Monthly.

  6. Configure the following based on your selection:

    • Time

    • Day or Date (depending on schedule type)

    • Timezone

  7. Click Save.

    Step 7 of 7: Click Save What this shows Step 7 of 7: Click Save. What this shows Shows how to confirm for step 7 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". This animation accompanies step 7 of 7 in the "How To Setup Automatic Newsletters for Communities" section of "Communities - Automatic Newsletters". At this point in the walkthrough you click Save. For context, this section explains: Follow these steps to enable and configure newsletters for a specific group. Consistent configuration ensures members get the right digest on the cadence you choose. The navigation path used here is Memberships > Communities > Groups. This part of the guide covers 4 fields, listed below. Step 7 of 7Path: Memberships > Communities > GroupsImage 5 of 5 How to confirmClick Save.
    Fields in this part of the guide Configure the following based on your selection:TimeDay or Date (depending on schedule type)Timezone
    Buttons and menus referenced SaveMemberships > Communities > GroupsLog inOwner/AdminSettings > NewsletterNewsletterFrequencyTimeDayDateTimezone
    Example values
    Timezone
    America/Chicago

    Illustrative values showing the expected format. They are not read from the screenshot.

    All 7 steps in this procedure
    1. Go to Memberships > Communities > Groups.
    2. Log in to the group where you are Owner/Admin.
    3. Navigate to Settings > Newsletter.
    4. Click on the Newsletter tab.
    5. Choose your Frequency: Daily, Weekly, Bi‑Weekly, or Monthly.
    6. Configure the following based on your selection:
    7. Click Save. this image

Desktop and Mobile View

Desktop View

Desktop View (video 1) Open in a new tab

Mobile View

Mobile View (video 2) Open in a new tab

Frequently Asked Questions

Q: Who can turn newsletters on? 

Group Owners and Admins.

Q: Are newsletters on by default? 

No. They are off by default until an Owner or Admin enables them per group.

Q: What content is included in newsletters? 

Newsletters include curated community content such as posts, announcements, and updates. Members will only see content they have permission to access.

Q: Do newsletters include private or restricted content? 

Members only see content they have permission to access.

Q: Can I choose the send cadence? 

Yes. You can select Daily, Weekly, Bi-Weekly, or Monthly schedules.

Q: Can I customize the send time and timezone? 

Yes. You can define the exact time and timezone to ensure 

newsletters are delivered at the most relevant time for your audience.

Q: Can I change the newsletter schedule after setting it? 

Yes. You can update the schedule at any time from the newsletter settings.

Q: Can I send newsletters at different times for different members? 

No. The schedule is configured at the community level and applies to all members.

Q: Can members unsubscribe from newsletters? 

Yes. Each email includes an “Update Preferences” link where members can manage their subscription.

Q: Is bi-weekly scheduling supported? 

Yes. You can configure newsletters to be sent every two weeks on a selected day and time.

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