Email Actions for Company & Custom Object Workflows
Learn how to send automated emails from Company and Custom Object workflows in GHL Customer Care. Enable email actions, configure associations, and automate communications.
Assistants need to reach this page over the internet. While it is only running on your machine, these two buttons will not be able to load it.
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
Send Email Action in Company & Custom Object Workflows
Send automated emails directly from Company and Custom Object workflows to associated contacts without creating additional Contact workflows.
What You'll Learn
This article explains how to use the Send Email action in Company and Custom Object workflows, allowing you to automate email communications to associated contacts based on company or custom object events.
You'll learn how to configure the Send Email action, select recipients using association labels, and manage email delivery for your automated communications.
Labs Feature
Send Email Action in Company & Custom Object Workflows is a Labs feature. Enable it in Settings > Labs before use. Labs features are in active development and may receive updates based on user feedback.
The Send Email action enables you to send automated emails directly from Company and Custom Object workflows in GHL Customer Care. Previously, email actions were only available in Contact workflows, requiring you to create separate workflows or complex conversion steps to email contacts associated with companies or custom objects.
With this enhancement, you can automate email communication based on Company or Custom Object events without creating additional Contact workflows. When you add the Send Email action to a Company or Custom Object workflow, you select which associated contacts should receive the email using association labels and recipient selection options.
The system uses the relationships defined between your companies or custom objects and their associated contacts to deliver messages automatically when workflow triggers activate, streamlining your automation processes for non-contact record types.
2Popular Use Cases
Use the Send Email action to automate communications for various business scenarios:
Customer onboarding — Send welcome emails when a new Company or Custom Object record is created.
Renewal reminders — Automate reminders to insurance policy holders when their policies approach expiration.
Birthday greetings — Send personalized birthday wishes to pet owners for their furry friends.
Property updates — Send automated updates on listings and properties to real estate leads.
Internal approvals — Send approval requests to associated support representatives or team members.
Marketing follow-ups — Send targeted follow-up marketing emails based on service records or patient history.
3How to Set Up the Send Email Action
Follow these steps to configure the Send Email action in your Company or Custom Object workflows:
Step 1
Enable the Labs Feature
Navigate to Settings > Labs in your GHL Customer Care account. Locate "Email Action in Company & Custom Object Workflows" and enable the feature.
How to Set Up the Send Email Action (image 1 of 5)What this shows Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object…What this showsIllustrates the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows".This screenshot appears in the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows". For context, this section explains: Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object workflows to associated contacts without creating additional Contact workflows. What You'll Learn This article explains how to use the Send Email action in…. This part of the guide covers 4 fields, listed below.Image 1 of 5
Fields in this part of the guideFrom Name — Enter the sender name for the emailFrom Email — Enter the sender email addressSubject — Add your email subject lineCc/Bcc — Add any Cc or Bcc recipients if needed
Buttons and menus referencedCustomer onboardingRenewal remindersBirthday greetingsProperty updatesInternal approvalsMarketing follow-upsAll associated contactsMost recently associated contactEarliest associated contactAssociation LabelCustom Objectnot available for Company
Example values
From Name — Enter the sender name for the email
priya.raman@northgatedental.com
From Email — Enter the sender email address
priya.raman@northgatedental.com
Illustrative values showing the expected format. They are not read from the screenshot.
All 3 steps in this procedure
All associated contacts — Sends to all contacts associated with the company or custom object
Most recently associated contact — Sends only to the most recently associated contact (Custom Object workflows only)
Earliest associated contact — Sends only to the earliest associated contact (Custom Object workflows only)
Step 2
Open Your Workflow
Create or open an existing Company or Custom Object workflow in the Automation section of your account.
Step 3
Add the Send Email Action
Click the + Add button in your workflow. In the Actions panel, locate the Communication section and select "Send email" from the available actions. You can also use the search bar to find it quickly by typing "Send email".
How to Set Up the Send Email Action (image 2 of 5)What this shows Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object…What this showsIllustrates the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows".This screenshot appears in the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows". For context, this section explains: Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object workflows to associated contacts without creating additional Contact workflows. What You'll Learn This article explains how to use the Send Email action in…. This part of the guide covers 4 fields, listed below.Image 2 of 5
Fields in this part of the guideFrom Name — Enter the sender name for the emailFrom Email — Enter the sender email addressSubject — Add your email subject lineCc/Bcc — Add any Cc or Bcc recipients if needed
Buttons and menus referencedCustomer onboardingRenewal remindersBirthday greetingsProperty updatesInternal approvalsMarketing follow-upsAll associated contactsMost recently associated contactEarliest associated contactAssociation LabelCustom Objectnot available for Company
Example values
From Name — Enter the sender name for the email
priya.raman@northgatedental.com
From Email — Enter the sender email address
priya.raman@northgatedental.com
Illustrative values showing the expected format. They are not read from the screenshot.
All 3 steps in this procedure
All associated contacts — Sends to all contacts associated with the company or custom object
Most recently associated contact — Sends only to the most recently associated contact (Custom Object workflows only)
Earliest associated contact — Sends only to the earliest associated contact (Custom Object workflows only)
Step 4
Configure Email Recipients
In the Email Recipients dropdown, select one of the following options under the Associations section:
All associated contacts — Sends to all contacts associated with the company or custom object
Most recently associated contact — Sends only to the most recently associated contact (Custom Object workflows only)
Earliest associated contact — Sends only to the earliest associated contact (Custom Object workflows only)
How to Set Up the Send Email Action (image 3 of 5)What this shows Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object…What this showsIllustrates the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows".This screenshot appears in the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows". For context, this section explains: Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object workflows to associated contacts without creating additional Contact workflows. What You'll Learn This article explains how to use the Send Email action in…. This part of the guide covers 4 fields, listed below.Image 3 of 5
Fields in this part of the guideFrom Name — Enter the sender name for the emailFrom Email — Enter the sender email addressSubject — Add your email subject lineCc/Bcc — Add any Cc or Bcc recipients if needed
Buttons and menus referencedCustomer onboardingRenewal remindersBirthday greetingsProperty updatesInternal approvalsMarketing follow-upsAll associated contactsMost recently associated contactEarliest associated contactAssociation LabelCustom Objectnot available for Company
Example values
From Name — Enter the sender name for the email
priya.raman@northgatedental.com
From Email — Enter the sender email address
priya.raman@northgatedental.com
Illustrative values showing the expected format. They are not read from the screenshot.
All 3 steps in this procedure
All associated contacts — Sends to all contacts associated with the company or custom object
Most recently associated contact — Sends only to the most recently associated contact (Custom Object workflows only)
Earliest associated contact — Sends only to the earliest associated contact (Custom Object workflows only)
Step 5
Select Association Labels (Optional)
If you want to target specific types of associated contacts, use the Association Label field to select one or more association labels. This filters which contacts receive the email based on their relationship type. If you leave this field empty, the email sends based on your Email Recipients selection without filtering by association type.
Note: The Association Label option is currently supported only for Custom Object workflows. It is not available for Company workflows at this time. If you're using a Company workflow, this field will not be displayed.
Step 6
Configure Email Settings
Complete the email configuration fields:
From Name — Enter the sender name for the email
From Email — Enter the sender email address
Subject — Add your email subject line
Cc/Bcc — Add any Cc or Bcc recipients if needed
How to Set Up the Send Email Action (image 4 of 5)What this shows Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object…What this showsIllustrates the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows".This screenshot appears in the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows". For context, this section explains: Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object workflows to associated contacts without creating additional Contact workflows. What You'll Learn This article explains how to use the Send Email action in…. This part of the guide covers 4 fields, listed below.Image 4 of 5
Fields in this part of the guideFrom Name — Enter the sender name for the emailFrom Email — Enter the sender email addressSubject — Add your email subject lineCc/Bcc — Add any Cc or Bcc recipients if needed
Buttons and menus referencedCustomer onboardingRenewal remindersBirthday greetingsProperty updatesInternal approvalsMarketing follow-upsAll associated contactsMost recently associated contactEarliest associated contactAssociation LabelCustom Objectnot available for Company
Example values
From Name — Enter the sender name for the email
priya.raman@northgatedental.com
From Email — Enter the sender email address
priya.raman@northgatedental.com
Illustrative values showing the expected format. They are not read from the screenshot.
All 3 steps in this procedure
All associated contacts — Sends to all contacts associated with the company or custom object
Most recently associated contact — Sends only to the most recently associated contact (Custom Object workflows only)
Earliest associated contact — Sends only to the earliest associated contact (Custom Object workflows only)
Step 7
Create Your Email Content
Compose your email content using the email editor. You can include custom fields, personalization tokens, and formatting as needed.
You can use personalization tokens from the associated Contact as well as the Company or Custom Object records, allowing you to dynamically personalize your email content.
The editor supports the same features available in other workflow email actions.
How to Set Up the Send Email Action (image 5 of 5)What this shows Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object…What this showsIllustrates the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows".This screenshot appears in the "How to Set Up the Send Email Action" section of "Email Actions for Company & Custom Object Workflows". For context, this section explains: Workflow Automation Send Email Action in Company & Custom Object Workflows Send automated emails directly from Company and Custom Object workflows to associated contacts without creating additional Contact workflows. What You'll Learn This article explains how to use the Send Email action in…. This part of the guide covers 4 fields, listed below.Image 5 of 5
Fields in this part of the guideFrom Name — Enter the sender name for the emailFrom Email — Enter the sender email addressSubject — Add your email subject lineCc/Bcc — Add any Cc or Bcc recipients if needed
Buttons and menus referencedCustomer onboardingRenewal remindersBirthday greetingsProperty updatesInternal approvalsMarketing follow-upsAll associated contactsMost recently associated contactEarliest associated contactAssociation LabelCustom Objectnot available for Company
Example values
From Name — Enter the sender name for the email
priya.raman@northgatedental.com
From Email — Enter the sender email address
priya.raman@northgatedental.com
Illustrative values showing the expected format. They are not read from the screenshot.
All 3 steps in this procedure
All associated contacts — Sends to all contacts associated with the company or custom object
Most recently associated contact — Sends only to the most recently associated contact (Custom Object workflows only)
Earliest associated contact — Sends only to the earliest associated contact (Custom Object workflows only)
Step 8
Save and Publish
Click "Save action" to save your email configuration, then publish your workflow to activate the automation. When the workflow is triggered, emails will automatically be sent to the selected associated contacts.
Important Notes
Emails are sent using the Bulk Email sending domain configured for your account.
This email will be delivered based on the account's timezone setting.
If the From Name and From Email fields are empty, the email will be sent using the default values configured in your account settings.
If a contact matches multiple selected association labels, they receive only one email. Recipient deduplication is handled automatically to prevent duplicate email sends.
4Frequently Asked Questions
Q: Do I need to enable this feature in Labs before using it?
Yes, this capability is currently a Labs feature. Navigate to Settings > Labs and enable "Email Action in Company & Custom Object Workflows" before the Send Email action appears in your Company and Custom Object workflows.
Q: Where do I find the Send Email action in the workflow builder?
After clicking the + Add button in your workflow, the Send Email action appears under the Communication section in the Actions panel. You can also search for "Send email" using the search bar to locate it quickly.
Q: What's the difference between "All associated contacts" and using Association Labels?
When you select "All associated contacts" in the Email Recipients dropdown without specifying an Association Label, the email sends to every contact associated with the company or custom object. If you specify labels in the Association Label field, the email only sends to contacts matching those specific relationship types, allowing you to target specific subsets of associated contacts.
Q: What happens if a contact matches multiple selected association labels?
If a contact matches multiple association labels you've selected, they receive only one email. The system automatically prevents duplicate emails to the same contact through recipient deduplication, even when they qualify through multiple association paths.
Q: Can I choose which associated contact receives the email in Custom Object workflows?
Yes, when configuring the Send Email action in Custom Object workflows, you can select whether to send to the earliest associated contact, most recently associated contact, or all associated contacts in the Email Recipients dropdown under the Associations section. This flexibility allows you to target the most relevant recipient based on your business process.
Q: Does the Send Email action work the same way in Company workflows as it does in Custom Object workflows?
The core functionality is similar—both use the Association Label field to identify recipient contacts. The main difference is that Custom Object workflows provide additional recipient selection options in the Email Recipients dropdown (earliest, most recent, or all associated contacts), while Company workflows default to sending to all associated contacts matching the selected labels.
Q: Can I use personalization tokens in these emails?
Yes, you can use custom fields and personalization tokens when composing your email content. The email editor supports the same personalization features available in other workflow email actions, including contact fields, custom object fields, and system tokens.
Q: What if there are no contacts associated with the selected labels when the workflow runs?
If no contacts match the selected Association Label when the Send Email action executes, no email is sent. The workflow continues to any subsequent actions without errors, allowing your automation to handle scenarios where associations may not yet exist.
Q: Which sending domain is used for these emails?
Emails sent from Company and Custom Object workflows use the Bulk Email sending domain configured for your account. Ensure your bulk email domain is properly configured and verified to ensure successful email delivery.
