# How to Manage Event Refunds, Cancellations, and Check-In Eligibility

> Learn how to issue full or partial event refunds, cancel registrations, review refund history, track accurate revenue, and control QR code check-in.

- Source: https://docs.ghlcustomercare.com/docs/marketing/events/how-to-manage-event-refunds-cancellations-and-check-in-eligibility
- Section: Marketing / Events
- Reading time: 8 min
- Images: 11, each explained below
- Modified on Fri, 4 Sep at 8:31 AM

---
Event Refunds & Cancellations make it easier to manage paid event registrations directly from the Events area in GHL Customer Care. You can issue full or partial refunds, cancel registrations, combine both actions when needed, review refund history, and control QR code check-in based on payment status. These updates also improve event revenue reporting by reflecting the actual amount paid after discounts.

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**TABLE OF CONTENTS**

-   [What are Event Refunds & Cancellations?](#what-are-event-refunds-and-cancellations)[](#key-benefits-of-event-refunds-and-cancellations)
-   [Key Benefits of Event Refunds & Cancellations](#key-benefits-of-event-refunds-and-cancellations)[](#refunds-vs-cancellations)
-   [Refunds vs. Cancellations](#refunds-vs-cancellations)[](#initiating-a-refund-or-cancellation)
-   [Initiating a Refund or Cancellation](#initiating-a-refund-or-cancellation)[](#full-and-partial-refunds)
-   [Full and Partial Refunds](#full-and-partial-refunds)[](#refunding-without-canceling-the-registration)
-   [Refunding Without Canceling the Registration](#refunding-without-canceling-the-registration)[](#refunding-and-canceling-at-the-same-time)
-   [Refunding and Canceling at the Same Time](#refunding-and-canceling-at-the-same-time)[](#canceling-a-registration-without-issuing-a-refund)
-   [Canceling a Registration Without Issuing a Refund](#canceling-a-registration-without-issuing-a-refund)[](#what-happens-when-a-registration-is-canceled)
-   [What Happens When a Registration is Canceled?](#what-happens-when-a-registration-is-canceled)[](#viewing-refund-status-and-refund-history)
-   [Viewing Refund Status and Refund History](#viewing-refund-status-and-refund-history)[](#accurate-event-revenue-reporting)
-   [Accurate Event Revenue Reporting](#accurate-event-revenue-reporting)[](#qr-code-check-in-by-payment-status)
-   [QR Code Check-In by Payment Status](#qr-code-check-in-by-payment-status)[](#how-to-manage-event-refunds-and-cancellations)
-   [How To Manage Event Refunds and Cancellations](#how-to-manage-event-refunds-and-cancellations)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles)
-   [Related Articles](#related-articles)

---

# **What are Event Refunds & Cancellations?**

Event Refunds & Cancellations let you manage attendee payment and registration changes from the event’s **Registrations** area. Instead of moving between separate payment and event screens, you can refund, cancel, or combine both actions from the attendee record.

A **refund** returns money to the attendee.

A **cancellation** removes the active event registration.

These actions are related, but they are not the same. You can:

-   refund without canceling,
    
-   cancel without refunding,
    
-   or refund and cancel at the same time.
    

---

## **Key Benefits of Event Refunds & Cancellations**

Managing refunds and registration changes from one place reduces manual steps and makes it easier to understand what happened to an attendee’s payment and ticket.

-   **Faster refund management:** Issue refunds directly from the event registration.
    
-   **Flexible refund options:** Process full or partial refunds.
    
-   **Separate payment from attendance:** Refund an attendee without automatically canceling their registration.
    
-   **Simpler cancellations:** Cancel a registration directly from the attendee Actions menu.
    
-   **Clear refund visibility:** Review payment status and refund history from the registration record.
    
-   **More accurate revenue:** Event revenue now reflects the actual amount paid after discounts.
    
-   **Better check-in control:** Decide which payment statuses are allowed to check in by QR code.
    

---

## **Refunds vs. Cancellations**

Refunding and canceling affect different parts of an event registration. Understanding the difference helps you avoid unintentionally removing an attendee when you only meant to return money, or leaving a registration active when you intended to cancel it.

**Refunding a registration** returns money to the original payment method.

**Canceling a registration** affects the event registration itself. According to the cancellation warning shown in GHL Customer Care:

-   ticket seats return to inventory,
    
-   QR passes stop working,
    
-   the attendee is notified,
    
-   the cancellation cannot be undone.
    

You can also choose to perform both actions together.

---

## **Initiating a Refund or Cancellation**

Refund and cancellation actions are available directly from the event’s **Registrations** tab. This keeps attendee management in the same place where you already review registrations and payment status.

From the attendee **Actions** menu, you can choose:

-   **Initiate refund**
    
-   **Cancel registration**
    

![Initiating a Refund or Cancellation (image 1 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080109323/original/Y0pF_9JrMZlX3sqe3Hb1i8Jff_EvrfVvGw.png)

**Initiating a Refund or Cancellation (image 1 of 11)**

This screenshot appears in the "Initiating a Refund or Cancellation" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Initiate refund Cancel registration. For context, this section explains: Refund and cancellation actions are available directly from the event’s Registrations tab. This keeps attendee management in the same place where you already review registrations and payment status. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: GHL Customer Care supports both full and partial refunds for eligible event payments. This gives you flexibility when an attendee should receive only part of the amount back.
- What this covers: Initiate refund Cancel registration
- Fields: Initiate refund, Cancel registration
- Controls: Registrations, Actions, Initiate refund, Cancel registration
- Next: GHL Customer Care supports both full and partial refunds for eligible event payments. This gives you flexibility when an attendee should receive only part of the amount back.

Full procedure:

1. Initiate refund
2. Cancel registration

---

## **Full and Partial Refunds**

GHL Customer Care supports both full and partial refunds for eligible event payments. This gives you flexibility when an attendee should receive only part of the amount back.

A **full refund** returns the full refundable amount.

A **partial refund** returns less than the full amount.

When you open the **Refund registration** window, you can:

-   select the applicable ticket,
    
-   adjust the amount,
    
-   add optional notes,
    
-   choose whether to also cancel the registration.
    

Refund notes are stored on the payment record and appear in refund history.

![Full and Partial Refunds (image 2 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080109621/original/HhUb5sBLJbRkjZJjb3Gjnz9wq8IL9ksjsw.png)

**Full and Partial Refunds (image 2 of 11)**

This screenshot appears in the "Full and Partial Refunds" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Refund notes are stored on the payment record and appear in refund history. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Refunding without canceling is useful when you want to return money but still allow the attendee to remain registered. Because payment status and registration status are separate, a refunded attendee can remain active unless the….
- What this covers: Refund notes are stored on the payment record and appear in refund history.
- Fields: adjust the amount,
- Controls: full refund, partial refund, Refund registration
- Next: Refunding without canceling is useful when you want to return money but still allow the attendee to remain registered. Because payment status and registration status are separate, a refunded attendee can remain active unless the registration is also canceled.

Full procedure:

1. select the applicable ticket,
2. adjust the amount,
3. add optional notes,
4. choose whether to also cancel the registration.

---

## **Refunding Without Canceling the Registration**

Refunding without canceling is useful when you want to return money but still allow the attendee to remain registered. Because payment status and registration status are separate, a refunded attendee can remain active unless the registration is also canceled.

To refund without canceling:

1.  Open the attendee **Actions** menu.
    
2.  Select **Initiate refund**.
    
3.  Choose the ticket or tickets to refund.
    
4.  Enter the refund amount.
    
5.  Add optional notes if needed.
    
6.  Leave **Also cancel this registration** unchecked.
    
7.  Click the refund button.
    

The refund is returned to the original payment method according to the connected payment processor’s timing.

The refund dialog may show an estimated arrival window, such as **4–6 business days**, but actual timing can vary by provider.

---

## **Refunding and Canceling at the Same Time**

Refunding and canceling together is useful when the attendee should receive their money back and no longer remain registered for the event. GHL Customer Care combines both actions into one confirmation flow.

To refund and cancel:

1.  Select **Initiate refund** from the attendee’s Actions menu.
    
2.  Enter the refund amount.
    
3.  Select **Also cancel this registration**.
    
4.  Review the cancellation warning.
    
5.  Confirm the combined action.
    

When cancellation is included:

-   seats return to event inventory,
    
-   QR passes stop working,
    
-   the attendee is notified,
    
-   the cancellation cannot be undone.
    

![Refunding and Canceling at the Same Time (image 3 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080115350/original/uDewkXSrXyzin3kuumX9Dmxq9a8Aqu1uQA.png)

**Refunding and Canceling at the Same Time (image 3 of 11)**

This screenshot appears in the "Refunding and Canceling at the Same Time" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: seats return to event inventory, QR passes stop working, the attendee is notified, the cancellation cannot be undone. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Cancellation can be handled separately when you need to remove an attendee from the event without returning payment. This keeps registration status separate from payment status.
- What this covers: seats return to event inventory, QR passes stop working, the attendee is notified, the cancellation cannot be undone.
- Fields: QR passes stop working,
- Controls: Initiate refund, Also cancel this registration
- Next: Cancellation can be handled separately when you need to remove an attendee from the event without returning payment. This keeps registration status separate from payment status.

Full procedure:

1. Select Initiate refund from the attendee’s Actions menu.
2. Enter the refund amount.
3. Select Also cancel this registration.
4. Review the cancellation warning.
5. Confirm the combined action.

---

## **Canceling a Registration Without Issuing a Refund**

Cancellation can be handled separately when you need to remove an attendee from the event without returning payment. This keeps registration status separate from payment status.

To cancel without refunding:

1.  Open the attendee **Actions** menu.
    
2.  Select **Cancel registration**.
    
3.  Review the cancellation warning.
    
4.  Enter an optional reason.
    
5.  Leave **Also refund this registration** unchecked.
    
6.  Click **Cancel registration**.
    

The optional reason is stored on the registration record and is not sent to the attendee.

![Canceling a Registration Without Issuing a Refund (image 4 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080115629/original/9l4GB6nghQhJBlZWYjjU70dEAwSo9-VwfQ.png)

**Canceling a Registration Without Issuing a Refund (image 4 of 11)**

This screenshot appears in the "Canceling a Registration Without Issuing a Refund" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: The optional reason is stored on the registration record and is not sent to the attendee. Immediately after, the guide continues: Cancellation changes the attendee’s event access rather than only their payment. This makes it important to confirm the action before completing it.
- What this covers: The optional reason is stored on the registration record and is not sent to the attendee.
- Controls: Actions, Cancel registration, Also refund this registration
- Next: Cancellation changes the attendee’s event access rather than only their payment. This makes it important to confirm the action before completing it.

Full procedure:

1. Open the attendee Actions menu.
2. Select Cancel registration.
3. Review the cancellation warning.
4. Enter an optional reason.
5. Leave Also refund this registration unchecked.
6. Click Cancel registration.

---

## **What Happens When a Registration is Canceled?**

Cancellation changes the attendee’s event access rather than only their payment. This makes it important to confirm the action before completing it.

When a registration is canceled:

-   the ticket seat returns to inventory,
    
-   the attendee’s QR passes stop working,
    
-   the attendee is notified,
    
-   the cancellation cannot be undone.
    

If you only need to return money and still want the attendee to remain registered, use the refund workflow without selecting the cancellation option.

---

## **Viewing Refund Status and Refund History**

Refund visibility makes it easier to confirm whether a refund was processed and understand the payment history for the registration. You can review this information from the attendee details instead of searching through a separate payment screen.

The **Payment details** area can show:

-   order details,
    
-   transaction details,
    
-   order total,
    
-   payment status,
    
-   refund history,
    
-   refund amount,
    
-   refund status,
    
-   refund date and time.
    

![Viewing Refund Status and Refund History (image 5 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080115833/original/-kwuRfFq0VZt67MHUeqR8Di0U3r8Kp3S5A.png)

**Viewing Refund Status and Refund History (image 5 of 11)**

This screenshot appears in the "Viewing Refund Status and Refund History" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: order details, transaction details, order total, payment status, refund history, refund amount, refund status, refund date and time. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Event revenue now reflects what attendees actually paid, including discounts. This gives organizers a more reliable view of event performance and avoids overstating revenue when discounted tickets are sold.
- What this covers: order details, transaction details, order total, payment status, refund history, refund amount, refund status, refund date and time.
- Fields: payment status,, refund amount,, refund status,
- Controls: Payment details
- Next: Event revenue now reflects what attendees actually paid, including discounts. This gives organizers a more reliable view of event performance and avoids overstating revenue when discounted tickets are sold.

Full procedure:

1. order details,
2. transaction details,
3. order total,
4. payment status,
5. refund history,
6. refund amount,
7. refund status,
8. refund date and time.

---

## **Accurate Event Revenue Reporting**

Event revenue now reflects what attendees actually paid, including discounts. This gives organizers a more reliable view of event performance and avoids overstating revenue when discounted tickets are sold.

Previously, revenue could be calculated using:

**ticket price × number of sales**

That could overstate total earnings when discounts were applied.

The updated calculation reflects the actual sale amount after discounts, giving you a more accurate picture of event revenue.

---

## **QR Code Check-In by Payment Status**

Payment-status check-in controls let you decide which attendees are allowed to check in by QR code. This is useful when refunded or partially refunded attendees should still be admitted in some cases.

In **Registration settings**, use **Payment statuses allowed for check-in** to choose which payment statuses can enter through QR code check-in.

The available options shown in GHL Customer Care include:

-   **Succeeded**
    
-   **Partially refunded**
    
-   **Refunded**
    

For example, if you select only **Succeeded**, attendees with refunded payments will not be allowed to check in by QR code.

If you also select **Refunded** or **Partially refunded**, those registrations can remain eligible for check-in based on the payment status settings.

![QR Code Check-In by Payment Status (image 6 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080116275/original/ngVJ8uyh8LTd8DzPccoAP3m5Dm2B5UImLg.png)

**QR Code Check-In by Payment Status (image 6 of 11)**

This screenshot appears in the "QR Code Check-In by Payment Status" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: If you also select Refunded or Partially refunded, those registrations can remain eligible for check-in based on the payment status settings. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Using the registration Actions menu keeps refund and cancellation tasks in one place. Choose the workflow based on whether you need to return money, remove the registration, or do both.
- What to choose: If you also select Refunded or Partially refunded, those registrations can remain eligible for check-in based on the payment status settings.
- Fields: Succeeded, Partially refunded, Refunded
- Controls: Registration settings, Payment statuses allowed for check-in, Succeeded, Partially refunded, Refunded
- Next: Using the registration Actions menu keeps refund and cancellation tasks in one place. Choose the workflow based on whether you need to return money, remove the registration, or do both.

Full procedure:

1. Succeeded
2. Partially refunded
3. Refunded

---

## **How To Manage Event Refunds and Cancellations**

Using the registration Actions menu keeps refund and cancellation tasks in one place. Choose the workflow based on whether you need to return money, remove the registration, or do both.

### **Step 1: Open Event Registrations**

1.  Go to **Memberships > Events**.
    
2.  Open the event.
    
3.  Select the **Registrations** tab.
    
4.  Find the attendee you want to manage.
    

### **Step 2: Open the Actions Menu**

1.  Click the attendee’s **Actions** menu.
    
2.  Choose either:
    
    -   **Initiate refund**, or
        
    -   **Cancel registration**.
        

![Step 2: Open the Actions Menu (image 7 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080116370/original/vEFJQC7nAoGYUS7XWg5aD6HREdFWhPifuQ.jpeg)

**Step 2: Open the Actions Menu (image 7 of 11)**

This screenshot appears in the "Step 2: Open the Actions Menu" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Click the attendee’s Actions menu. Choose either. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Select Initiate refund. Choose the ticket or tickets. Enter the refund amount. Add optional notes. Leave Also cancel this registration unchecked if the attendee should remain registered. Click the refund button.
- What to choose: Click the attendee’s Actions menu. Choose either:
- Fields: Initiate refund, or
- Controls: Actions, Initiate refund, Cancel registration
- Next: Select Initiate refund. Choose the ticket or tickets. Enter the refund amount. Add optional notes. Leave Also cancel this registration unchecked if the attendee should remain registered. Click the refund button.

Full procedure:

1. Click the attendee’s Actions menu.
2. Choose either:

### **Step 3: Issue a Refund**

1.  Select **Initiate refund**.
    
2.  Choose the ticket or tickets.
    
3.  Enter the refund amount.
    
4.  Add optional notes.
    
5.  Leave **Also cancel this registration** unchecked if the attendee should remain registered.
    
6.  Click the refund button.
    

![Step 3: Issue a Refund (image 8 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080116397/original/aTh-EFCobwBY3TiKuAlZJT6Rrw8QpFY_2w.jpeg)

**Step 3: Issue a Refund (image 8 of 11)**

This screenshot appears in the "Step 3: Issue a Refund" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Select Initiate refund. Choose the ticket or tickets. Enter the refund amount. Add optional notes. Leave Also cancel this registration unchecked if the attendee should remain registered. Click the refund button. Immediately after, the guide continues: Open Initiate refund. Select the applicable ticket. Enter an amount lower than the full refundable amount. Add optional notes if needed. Confirm the refund.
- What to fill in: Select Initiate refund. Choose the ticket or tickets. Enter the refund amount. Add optional notes. Leave Also cancel this registration unchecked if the attendee should remain registered. Click the refund button.
- Controls: Initiate refund, Also cancel this registration
- Next: Open Initiate refund. Select the applicable ticket. Enter an amount lower than the full refundable amount. Add optional notes if needed. Confirm the refund.

Full procedure:

1. Select Initiate refund.
2. Choose the ticket or tickets.
3. Enter the refund amount.
4. Add optional notes.
5. Leave Also cancel this registration unchecked if the attendee should remain registered.
6. Click the refund button.

### **Step 4: Issue a Partial Refund**

1.  Open **Initiate refund**.
    
2.  Select the applicable ticket.
    
3.  Enter an amount lower than the full refundable amount.
    
4.  Add optional notes if needed.
    
5.  Confirm the refund.
    

The remaining registration stays active unless you also choose to cancel it.

### **Step 5: Refund and Cancel Together**

1.  Open **Initiate refund**.
    
2.  Enter the refund amount.
    
3.  Select **Also cancel this registration**.
    
4.  Review the warning.
    
5.  Confirm the action.
    

### **Step 6: Cancel Without a Refund**

1.  Open the attendee **Actions** menu.
    
2.  Select **Cancel registration**.
    
3.  Enter an optional reason.
    
4.  Leave **Also refund this registration** unchecked.
    
5.  Confirm the cancellation.
    

![Step 6: Cancel Without a Refund (image 9 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080116500/original/VECJF-Ml6Qao7xR0ybg4mZc1VkMtfPnneA.png)

**Step 6: Cancel Without a Refund (image 9 of 11)**

This screenshot appears in the "Step 6: Cancel Without a Refund" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Open the attendee Actions menu. Select Cancel registration. Enter an optional reason. Leave Also refund this registration unchecked. Confirm the cancellation. Immediately after, the guide continues: Open the attendee registration details. Go to Payment details. Review Payment status. Check the Refund history section for the refund amount and status.
- Where to go: Open the attendee Actions menu. Select Cancel registration. Enter an optional reason. Leave Also refund this registration unchecked. Confirm the cancellation.
- Controls: Actions, Cancel registration, Also refund this registration
- Next: Open the attendee registration details. Go to Payment details. Review Payment status. Check the Refund history section for the refund amount and status.

Full procedure:

1. Open the attendee Actions menu.
2. Select Cancel registration.
3. Enter an optional reason.
4. Leave Also refund this registration unchecked.
5. Confirm the cancellation.

### **Step 7: Verify the Refund**

1.  Open the attendee registration details.
    
2.  Go to **Payment details**.
    
3.  Review **Payment status**.
    
4.  Check the **Refund history** section for the refund amount and status.
    

![Step 7: Verify the Refund (image 10 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080116534/original/iQDunldNcwQMvjYOVfA2fWcOPyj52AlbWg.jpeg)

**Step 7: Verify the Refund (image 10 of 11)**

This screenshot appears in the "Step 7: Verify the Refund" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Open the attendee registration details. Go to Payment details. Review Payment status. Check the Refund history section for the refund amount and status. Immediately after, the guide continues: Open the event. Go to Settings. Select Registration. Find Payment statuses allowed for check-in. Select the payment statuses that should be allowed to use QR code check-in. Save your changes.
- Where to go: Open the attendee registration details. Go to Payment details. Review Payment status. Check the Refund history section for the refund amount and status.
- Controls: Payment details, Payment status, Refund history
- Next: Open the event. Go to Settings. Select Registration. Find Payment statuses allowed for check-in. Select the payment statuses that should be allowed to use QR code check-in. Save your changes.

Full procedure:

1. Open the attendee registration details.
2. Go to Payment details.
3. Review Payment status.
4. Check the Refund history section for the refund amount and status.

### **Step 8: Configure QR Check-In Eligibility**

1.  Open the event.
    
2.  Go to **Settings**.
    
3.  Select **Registration**.
    
4.  Find **Payment statuses allowed for check-in**.
    
5.  Select the payment statuses that should be allowed to use QR code check-in.
    
6.  Save your changes.
    

![Step 8: Configure QR Check-In Eligibility (image 11 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155080116565/original/tSpA4tqGGgjMDv8qajlG61hPCIgj5HyQUg.jpeg)

**Step 8: Configure QR Check-In Eligibility (image 11 of 11)**

This screenshot appears in the "Step 8: Configure QR Check-In Eligibility" section of "How to Manage Event Refunds, Cancellations, and Check-In Eligibility". The text alongside this image reads: Open the event. Go to Settings. Select Registration. Find Payment statuses allowed for check-in. Select the payment statuses that should be allowed to use QR code check-in. Save your changes. Immediately after, the guide continues: Q: What is the difference between a refund and a cancellation? A: A refund returns money to the attendee. A cancellation removes the active event registration.
- Where to go: Open the event. Go to Settings. Select Registration. Find Payment statuses allowed for check-in. Select the payment statuses that should be allowed to use QR code check-in. Save your changes.
- Controls: Settings, Registration, Payment statuses allowed for check-in
- Next: Q: What is the difference between a refund and a cancellation? A: A refund returns money to the attendee. A cancellation removes the active event registration.

Full procedure:

1. Open the event.
2. Go to Settings.
3. Select Registration.
4. Find Payment statuses allowed for check-in.
5. Select the payment statuses that should be allowed to use QR code check-in.
6. Save your changes.

---

## **Frequently Asked Questions**

**Q: What is the difference between a refund and a cancellation?**  
A: A refund returns money to the attendee. A cancellation removes the active event registration.

**Q: Can I refund an attendee without canceling their registration?**  
A: Yes. Leave **Also cancel this registration** unchecked when processing the refund.

**Q: Can I cancel a registration without issuing a refund?**  
A: Yes. Use **Cancel registration** and leave **Also refund this registration** unchecked.

**Q: Can I issue a partial refund?**  
A: Yes. Enter a refund amount lower than the full refundable amount.

**Q: What happens to the ticket seat when I cancel a registration?**  
A: The seat returns to event inventory.

**Q: What happens to the attendee’s QR pass after cancellation?**  
A: The QR pass stops working.

**Q: Can I undo a canceled registration?**  
A: No. The cancellation warning states that the action cannot be undone.

**Q: How long does a refund take?**  
A: Refund timing depends on the connected payment processor. The refund dialog may show an estimated timeframe, such as 4–6 business days.

**Q: Can refunded attendees still check in?**  
A: Yes, if their payment status is included under **Payment statuses allowed for check-in** and the registration itself has not been canceled.

**Q: Where can I see whether a refund succeeded?**  
A: Open the attendee’s **Payment details** and review the payment status and refund history.

**Q: Does event revenue account for discounts?**  
A: Yes. The updated revenue calculation reflects the actual amount paid after discounts.

---

### **Related Articles**

-   [How to Create and Manage Events in GHL Customer Care](https://docs.ghlcustomercare.com/docs/marketing/events/how-to-create-and-manage-events-in-ghl-customer-care) 
    
-   [Check-in Experience for In Person Events](https://docs.ghlcustomercare.com/docs/marketing/events/check-in-experience-for-in-person-events) 
    
-   [How to Manage Refunds within the CRM](https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/how-to-manage-refunds-within-the-crm) 
    
-   [Refund Workflow Trigger in GHL Customer Care](https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/refund-workflow-trigger-in-ghl-customer-care) 
    
-   [How to Manually Add Attendees to Events in GHL Customer Care](https://docs.ghlcustomercare.com/docs/marketing/events/events-how-to-manually-add-attendees) 
    
-   [Events and Workflows Integration — Automate Event Journeys](https://docs.ghlcustomercare.com/docs/marketing/events/events-and-workflows-integration)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com