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Email Sequences in GHL Customer Care

Learn how to create Email Sequences in GHL Customer Care with threaded follow-ups, delays, conditions, Stop on Reply, and sequence-level statistics.

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  1. Key Benefits of Email Sequences
  2. Email Sequences vs. Regular Email Campaigns
  3. Email Sequences vs. Workflow Email Automation
  4. Single-Threaded Email Conversations
  5. Stop on Reply
  6. Delays and Conditions
  7. Designed and Plain-Text Emails
  8. Sequence and Step-Level Statistics
  9. How To Setup Email Sequences
  10. Frequently Asked Questions
  11. Related Articles

Email Sequences in GHL Customer Care help you automate multi-step email follow-ups while keeping each message in a single threaded conversation. This makes it easier to send timely outreach, maintain context with recipients, and track how each step performs. 

Email Sequences are useful for sales follow-ups, lead nurturing, appointment reminders, onboarding campaigns, and other email-based communication that requires multiple touches over time.

TABLE OF CONTENTS

What is Email Sequences?

Email Sequences allow you to send a series of automated emails to selected contacts, lists, or segments. Each sequence can include multiple email steps, delays between steps, conditional sending rules, and reply-based stopping. Unlike a standard one-time email campaign, an Email Sequence is designed for ongoing follow-up that keeps messages connected in a single email thread.

Email Sequences help users automate outreach while preserving conversation context. This is especially useful when follow-up emails should feel connected to the original message instead of appearing as separate, unrelated emails.

Key Benefits of Email Sequences

Email Sequences help you automate follow-up without losing the personal feel of a connected conversation. By combining delays, conditions, and threaded emails, users can create more relevant outreach while reducing repetitive manual work.

  • Threaded Conversations: Keep automated follow-up emails in one email thread so recipients can easily understand the full conversation history.
  • Behavior Based Follow-Ups: Send follow-up emails based on recipient behavior, such as open or delivery status.
  • Time Savings: Automate repetitive outreach instead of manually sending each follow-up email.
  • Reply Based Stopping: Stop future sequence emails when a recipient replies, helping avoid unnecessary follow-ups.
  • Flexible Email Formats: Use designed emails or plain-text emails depending on the communication style needed.
  • Performance Visibility: Review sequence-level and step-level statistics to understand how each email performs.

Email Sequences vs. Regular Email Campaigns

Regular email campaigns are typically used for one-time sends, scheduled sends, or batch-style email delivery. Email Sequences are different because they support multiple email steps, delays, conditions, and automated follow-ups within a single threaded conversation.

Use a regular campaign when you want to send one email to an audience. Use an Email Sequence when you want to send a series of follow-up emails that continue over time based on timing, delivery, opens, or replies.

Email Sequences vs. Workflow Email Automation

Workflows are broader automations that can include many types of actions, triggers, channels, and business logic. Email Sequences are focused specifically on automated email follow-up from the email campaign area.

Use Email Sequences when your goal is to create a structured email follow-up series. Use workflows when your automation requires multiple channels, complex branching, pipeline changes, task creation, or other non-email actions.

Single-Threaded Email Conversations

Single-threaded email conversations allow each email in the sequence to appear as part of the same ongoing conversation. This helps recipients understand the context of each follow-up and reduces the chances that messages feel disconnected.

Threaded sequences are especially helpful for outreach where each message builds on the previous one, such as lead follow-up, sales outreach, onboarding, or appointment-related communication.

Stop on Reply

Stop on Reply helps prevent contacts from receiving unnecessary follow-up emails after they respond. When this option is enabled, the sequence stops sending future emails to a recipient once that recipient replies.

This is useful for sales and support-style outreach because it helps keep communication relevant. Once a contact replies, the conversation can continue manually without the sequence continuing to send automated follow-ups.

Delays and Conditions

Delays and conditions control when each step in the sequence should be sent. Delays allow you to space out follow-up emails, while conditions help determine whether a contact should receive a specific email step.

Email Sequences support conditional targeting based on open or delivery status. This helps you create more relevant follow-ups, such as sending a different message depending on whether a previous email was opened or delivered.

Examples of sequence logic include:

  • Send the first email immediately.
  • Wait a set amount of time before sending the next email.
  • Send a follow-up only when the previous email was delivered.
  • Send a follow-up based on whether the recipient opened a previous email.

Designed and Plain-Text Emails

Email Sequences support both designed emails and plain-text emails. Designed emails are useful for branded communication, newsletters, or visually formatted outreach. Plain-text emails are useful when you want messages to feel more direct, personal, and conversational.

You can choose the format that best matches the purpose of each sequence. For example, a sales follow-up sequence may use plain-text emails, while a customer onboarding sequence may use designed emails with helpful links and visual formatting.

Sequence and Step-Level Statistics

Email Sequences include performance analytics at both the sequence level and the individual step level. Sequence-level statistics help you understand overall performance, while step-level statistics help you identify which specific emails are performing well or need improvement.

How To Setup Email Sequences

Proper setup helps ensure each contact receives the right follow-up at the right time. Before creating a sequence, confirm the audience, timing, email content, and stopping rules so the sequence supports your outreach goal without sending unnecessary emails.

  1. Navigate to Marketing → Email → Campaigns.
    Step 1 of 10: Navigate to Marketing → Email → Campaigns What this shows Step 1 of 10: Navigate to Marketing → Email → Campaigns. What this shows Shows where to go for step 1 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 1 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you navigate to Marketing → Email → Campaigns. The next step is to click to create a new campaign or email asset, then select Create an Email Sequence. Step 1 of 10Image 1 of 7 Where to goNavigate to Marketing → Email → Campaigns. Next stepClick to create a new campaign or email asset, then select Create an Email Sequence.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns. this image
    2. Click to create a new campaign or email asset, then select Create an Email Sequence.
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.
    10. View performance statistics.

  2. Click to create a new campaign or email asset, then select Create an Email Sequence.

    Step 2 of 10: Click to create a new campaign or email asset, then select Create an… What this shows Step 2 of 10: Click to create a new campaign or email asset, then select Create an Email Sequence. What this shows Shows what to choose for step 2 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 2 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you click to create a new campaign or email asset, then select Create an Email Sequence. The next step is to set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time. Step 2 of 10Image 2 of 7 What to chooseClick to create a new campaign or email asset, then select Create an Email Sequence. Next stepSet the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns.
    2. Click to create a new campaign or email asset, then select Create an Email Sequence. this image
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.
    10. View performance statistics.
  3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.

    Step 3 of 10: Set the sequence trigger. Choose whether the sequence should start… What this shows Step 3 of 10: Set the sequence trigger. What this shows Shows what to choose for step 3 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 3 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time. The next step is to choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence. Step 3 of 10Image 3 of 7 What to chooseSet the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time. Next stepChoose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns.
    2. Click to create a new campaign or email asset, then select Create an Email Sequence.
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time. this image
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.
    10. View performance statistics.
  4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.

    Step 4 of 10: Choose the sequence audience. Select the contacts, lists, or segments… What this shows Step 4 of 10: Choose the sequence audience. What this shows Shows what to fill in for step 4 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 4 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence. The next step is to configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies. Step 4 of 10Image 4 of 7 What to fill inChoose the sequence audience. Select the contacts, lists, or segments that should enter the sequence. Next stepConfigure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns.
    2. Click to create a new campaign or email asset, then select Create an Email Sequence.
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence. this image
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.
    10. View performance statistics.
  5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.

    Step 5 of 10: Configure Stop on Reply. Enable this option when you want the sequence… What this shows Step 5 of 10: Configure Stop on Reply. What this shows Shows what this covers for step 5 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 5 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies. The next step is to add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent. Step 5 of 10Image 5 of 7 What this coversConfigure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies. Next stepAdd email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns.
    2. Click to create a new campaign or email asset, then select Create an Email Sequence.
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies. this image
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.
    10. View performance statistics.
  6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.

    Step 6 of 10: Add email steps. Create the emails that should be sent as part of the… What this shows Step 6 of 10: Add email steps. What this shows Shows what this covers for step 6 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 6 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent. The next step is to add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps. Step 6 of 10Image 6 of 7 What this coversAdd email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent. Next stepAdd conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns.
    2. Click to create a new campaign or email asset, then select Create an Email Sequence.
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent. this image
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.
    10. View performance statistics.
  7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
  8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
  9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence.

    Step 9 of 10: Review and activate the sequence. Confirm the audience, trigger… What this shows Step 9 of 10: Review and activate the sequence. What this shows Shows how to confirm for step 9 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". This screenshot accompanies step 9 of 10 in the "How To Setup Email Sequences" section of "Email Sequences in GHL Customer Care". At this point in the walkthrough you review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence. The next step is to view performance statistics. Step 9 of 10Image 7 of 7 How to confirmReview and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence. Next stepView performance statistics.
    All 10 steps in this procedure
    1. Navigate to Marketing → Email → Campaigns.
    2. Click to create a new campaign or email asset, then select Create an Email Sequence.
    3. Set the sequence trigger. Choose whether the sequence should start immediately or be scheduled for a later time.
    4. Choose the sequence audience. Select the contacts, lists, or segments that should enter the sequence.
    5. Configure Stop on Reply. Enable this option when you want the sequence to stop sending future emails after a recipient replies.
    6. Add email steps. Create the emails that should be sent as part of the sequence. Add delays between steps to control when each follow-up is sent.
    7. Add conditions to email steps. Configure supported conditions, such as open or delivery status, to control whether a contact should receive specific steps.
    8. Configure each email step. Select or create the email content for each step. Choose whether the step should use a designed email or a plain-text email. Configure tracking options where available.
    9. Review and activate the sequence. Confirm the audience, trigger, delays, conditions, and email content before starting the sequence. this image
    10. View performance statistics.
  10. View performance statistics.

From the sequence list, open the three-dot menu and select Statistics to review sequence-level and step-level performance.

Frequently Asked Questions

Q: Who can access Email Sequences?
A: Email Sequences are currently available in Private Beta for selected opted-in customers.

Q: Are Email Sequences the same as regular email campaigns?
A: No. Regular email campaigns are typically used for one-time email sends, while Email Sequences are used for automated multi-step follow-up.

Q: Are Email Sequences the same as workflows?
A: No. Workflows support broader automation across multiple actions and channels. Email Sequences are focused on automated email follow-up from the email campaign area.

Q: What does single-threaded conversation mean?
A: It means the emails in the sequence are sent as part of one ongoing email conversation, helping the recipient keep context across follow-ups.

Q: What does Stop on Reply do?
A: Stop on Reply stops future sequence emails for a recipient once that recipient replies.

Q: Can I use both designed and plain-text emails?
A: Yes. Email Sequences support designed emails and plain-text emails.

Q: Can I send sequence steps based on recipient behavior?
A: Yes. Email Sequences support conditional targeting based on open or delivery status.

Q: Where can I view Email Sequence statistics?
A: Open the three-dot menu for the sequence and select Statistics to view performance analytics.

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