Learn how to pause, resume, or cancel your scheduled email campaigns in GHL Customer Care to make edits, stop sends, and ensure accurate, timely email delivery.
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Easily manage your scheduled email campaigns in GHL Customer Care by pausing, resuming, or canceling them directly from the Email Campaigns page. These options give you full control over campaign delivery, allowing you to make last-minute changes, fix errors, or stop sends entirely before they go live.
This functionality allows you to take control of scheduled email campaigns before they are sent. Whether you need to make quick edits, delay an email blast, or stop a campaign completely, you can now manage it effortlessly from the campaign actions menu.
The Pause, Resume, and Cancel controls help maintain flexibility and precision in email marketing. Pausing lets you temporarily halt a campaign to review or adjust content. Resuming restores its schedule, while Cancel ensures emails won’t send at all. This prevents mistakes and helps marketers stay agile.
Key Benefits of This Feature
Understanding these benefits allows you to use campaign controls strategically—keeping email sends accurate, timely, and relevant.
Flexibility: Temporarily pause campaigns to make quick adjustments.
Control: Cancel emails that are no longer needed before they go out.
Accuracy: Ensure only reviewed and approved content reaches your audience.
Time Efficiency: Instantly resume paused campaigns without rebuilding them.
Error Prevention: Avoid sending incorrect or outdated information to contacts.
How to Pause, Resume, or Cancel a Scheduled Campaign
Learning to navigate and use the campaign control menu correctly ensures you can efficiently manage your email campaigns without disrupting your overall email strategy.
Access Marketing Section
From the left-hand sidebar, go to Marketing → Emails.
Access Marketing Section (image 1 of 6)What this shows From the left-hand sidebar, go to Marketing → Emails.What this showsIllustrates the "Access Marketing Section" section of "How to Pause or Cancel a Scheduled Email Campaign".This screenshot appears in the "Access Marketing Section" section of "How to Pause or Cancel a Scheduled Email Campaign". The text alongside this image reads: From the left-hand sidebar, go to Marketing → Emails. Immediately after, the guide continues: Select the Campaigns tab at the top of the page.Image 1 of 6Where to goFrom the left-hand sidebar, go to Marketing → Emails.
Buttons and menus referencedMarketing → Emails
Next stepSelect the Campaigns tab at the top of the page.
Navigate to the Email Campaigns Page
Select the Campaigns tab at the top of the page.
Navigate to the Email Campaigns Page (image 2 of 6)What this shows Select the Campaigns tab at the top of the page.What this showsIllustrates the "Navigate to the Email Campaigns Page" section of "How to Pause or Cancel a Scheduled Email Campaign".This screenshot appears in the "Navigate to the Email Campaigns Page" section of "How to Pause or Cancel a Scheduled Email Campaign". The text alongside this image reads: Select the Campaigns tab at the top of the page. Immediately after, the guide continues: Find the campaign you wish to manage under the Scheduled status. Click the three-dot menu (⋮) next to the campaign name to open available actions.Image 2 of 6What to chooseSelect the Campaigns tab at the top of the page.
Buttons and menus referencedCampaigns
Next stepFind the campaign you wish to manage under the Scheduled status. Click the three-dot menu (⋮) next to the campaign name to open available actions.
Open the Campaign Options
Find the campaign you wish to manage under the Scheduled status. Click the three-dot menu (⋮) next to the campaign name to open available actions.
Open the Campaign Options (image 3 of 6)What this shows Find the campaign you wish to manage under the Scheduled status.What this showsIllustrates the "Open the Campaign Options" section of "How to Pause or Cancel a Scheduled Email Campaign".This screenshot appears in the "Open the Campaign Options" section of "How to Pause or Cancel a Scheduled Email Campaign". The text alongside this image reads: Find the campaign you wish to manage under the Scheduled status. Click the three-dot menu (⋮) next to the campaign name to open available actions. Immediately after, the guide continues: Select Pause from the dropdown menu.Image 3 of 6What to clickFind the campaign you wish to manage under the Scheduled status. Click the three-dot menu (⋮) next to the campaign name to open available actions.
Buttons and menus referencedScheduledthree-dot menu (⋮)
Next stepSelect Pause from the dropdown menu.
Choose Your Desired Action
Pause a Campaign
Select Pause from the dropdown menu.
This will temporarily halt the campaign’s send schedule.
When paused, the campaign’s status updates to Paused. Useful when you have to make quick edits, verify recipients, or check the schedule.
Pause a Campaign (image 4 of 6)What this shows When paused, the campaign’s status updates to Paused.What this showsIllustrates the "Pause a Campaign" section of "How to Pause or Cancel a Scheduled Email Campaign".This screenshot appears in the "Pause a Campaign" section of "How to Pause or Cancel a Scheduled Email Campaign". The text alongside this image reads: When paused, the campaign’s status updates to Paused. Useful when you have to make quick edits, verify recipients, or check the schedule. Immediately after, the guide continues: Once a campaign is paused, open the three-dot menu (⋮) again.Image 4 of 6What this coversWhen paused, the campaign’s status updates to Paused. Useful when you have to make quick edits, verify recipients, or check the schedule.
Buttons and menus referencedPausePaused
Next stepOnce a campaign is paused, open the three-dot menu (⋮) again.
Resume a Campaign
Once a campaign is paused, open the three-dot menu (⋮) again.
Click Resume to re-activate the campaign.
If resumed before the scheduled time, it will send as planned. If resumed after, it will send immediately.
Resume a Campaign (image 5 of 6)What this shows If resumed before the scheduled time, it will send as planned.What this showsIllustrates the "Resume a Campaign" section of "How to Pause or Cancel a Scheduled Email Campaign".This screenshot appears in the "Resume a Campaign" section of "How to Pause or Cancel a Scheduled Email Campaign". The text alongside this image reads: If resumed before the scheduled time, it will send as planned. If resumed after, it will send immediately. Immediately after, the guide continues: To permanently stop a scheduled campaign, click Cancel from the dropdown.Image 5 of 6What this coversIf resumed before the scheduled time, it will send as planned. If resumed after, it will send immediately.Next stepTo permanently stop a scheduled campaign, click Cancel from the dropdown.
Cancel a Campaign
To permanently stop a scheduled campaign, click Cancel from the dropdown.
The campaign will not send, including any RSS or batch emails.
Cancel a Campaign (image 6 of 6)What this shows The campaign will not send, including any RSS or batch emails.What this showsIllustrates the "Cancel a Campaign" section of "How to Pause or Cancel a Scheduled Email Campaign".This screenshot appears in the "Cancel a Campaign" section of "How to Pause or Cancel a Scheduled Email Campaign". The text alongside this image reads: The campaign will not send, including any RSS or batch emails. Immediately after, the guide continues: Understanding when to use Pause, Resume, or Cancel helps ensure you manage campaigns proactively, maintaining both accuracy and timing.Image 6 of 6What this coversThe campaign will not send, including any RSS or batch emails.
Buttons and menus referencedCancel
Next stepUnderstanding when to use Pause, Resume, or Cancel helps ensure you manage campaigns proactively, maintaining both accuracy and timing.
When to Use Each Option
Understanding when to use Pause, Resume, or Cancel helps ensure you manage campaigns proactively, maintaining both accuracy and timing.
Pause: When you need more time to review or make last-minute edits before launch.
Resume: When your paused campaign is ready to continue sending.
Cancel: When the campaign is no longer relevant or contains unrecoverable errors.
Frequently Asked Questions
Q: Can I resume a campaign after the original scheduled time?
Yes. If resumed after the original send time, the campaign will send immediately.
Q: What happens to paused campaigns if I don’t resume them?
They will remain paused indefinitely until you manually resume or cancel them.
Q: Does canceling a campaign delete it?
No. Canceling only prevents it from sending. You can still clone or edit it later.
Q: Can I pause A/B test campaigns?
Yes. Pause, Resume, and Cancel options work for all scheduled campaign types, including A/B tests.
Q: Will pausing affect analytics or performance tracking?
No. Analytics are tracked from the moment the campaign is sent, so pausing beforehand has no effect.
