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How to Import Emails from Any Platform Using Email AI

Import emails from any platform into GHL Customer Care with Email AI and convert them into editable templates to save time, reuse campaigns, and launch faster now.

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  1. Key Benefits of Importing Email Templates with Email AI
  2. Supported Import Options
  3. How To Import Email Templates with Email AI
  4. Design Editor vs. Code Editor
  5. Frequently Asked Questions
  6. Related Articles

Import Email Templates with Email AI lets you turn an existing email into an editable GHL Customer Care template without rebuilding it from scratch. This article shows how to import an email from your inbox or previous marketing platform, choose the right editor, and review the converted template before using it in a campaign.

TABLE OF CONTENTS

What is Importing Email Templates with Email AI?

Email AI can convert an existing email into a reusable GHL Customer Care template by reading the email you send to a unique import email address. Once the email is received, GHL Customer Care uses AI to recreate the email structure so you can continue editing it in either the Design Editor or Code Editor.

Import Email Templates with Email AI helps you bring campaigns from tools like Mailchimp, Active Campaign, Kajabi, HubSpot, or another email platform into GHL Customer Care. Instead of manually rebuilding layouts, copying text, and recreating buttons, you can import the original email and start editing the converted version.

Key Benefits of Importing Email Templates with Email AI

  • Platform flexibility: Import emails from your inbox or previous marketing platforms without being limited to one provider.

  • Faster client onboarding: Bring a client’s existing high-performing emails into GHL Customer Care in minutes.

  • Less manual rebuilding: Convert an existing email into an editable template instead of recreating the layout from scratch.

  • AI-assisted optimization: Use Email AI to make improvements after the email has been imported.

  • Reusable campaign assets: Turn existing emails into templates that can be edited, saved, and used for future campaigns.

  • Editor choice: Open the imported template in the Design Editor for visual editing or the Code Editor for HTML-level control.

Supported Import Options

The import dropdown helps you choose the source that best matches where the email came from. Selecting the correct option gives GHL Customer Care better context when Email AI converts the email into an editable template.

Available import options include:

  • Import from any platform with AI

  • Mailchimp

  • Active Campaign

  • Kajabi

Use Import from any platform with AI when the email comes from an inbox, a provider not listed in the dropdown, or a general external source. Use a platform-specific option when the email was created in one of the listed tools.

Supported Import Options (image 1 of 7) What this shows Use Import from any platform with AI when the email comes from an inbox, a provider not listed in the dropdown, or a general external source. What this shows Illustrates the "Supported Import Options" section of "How to Import Emails from Any Platform Using Email AI". This screenshot appears in the "Supported Import Options" section of "How to Import Emails from Any Platform Using Email AI". The text alongside this image reads: Use Import from any platform with AI when the email comes from an inbox, a provider not listed in the dropdown, or a general external source. Use a platform-specific option when the email was created in one of the listed tools. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: A successful import starts by sending or forwarding the email to the dynamic email address shown in GHL Customer Care. After the email is received, GHL Customer Care can convert it into an editable template so you can review, adjust, and save…. Image 1 of 7 What to chooseUse Import from any platform with AI when the email comes from an inbox, a provider not listed in the dropdown, or a general external source. Use a platform-specific option when the email was created in one of the listed tools.
Fields in this part of the guide Import from any platform with AIMailchimpActive CampaignKajabi
Buttons and menus referenced Import from any platform with AI
Next stepA successful import starts by sending or forwarding the email to the dynamic email address shown in GHL Customer Care. After the email is received, GHL Customer Care can convert it into an editable template so you can review, adjust, and save it for future use.
All 4 steps in this procedure
  1. Import from any platform with AI
  2. Mailchimp
  3. Active Campaign
  4. Kajabi

How To  Import Email Templates with Email AI

A successful import starts by sending or forwarding the email to the dynamic email address shown in GHL Customer Care. After the email is received, GHL Customer Care can convert it into an editable template so you can review, adjust, and save it for future use.

Important: Email AI can make mistakes. Always review the imported template before using it in a live campaign. Check the layout, images, buttons, links, spacing, copy, personalization, and mobile appearance.

  1. Go to Marketing in the left navigation menu.

  2. Click Emails in the top navigation menu.

  3. Open Templates.

    Step 3 of 12: Open Templates What this shows Step 3 of 12: Open Templates. What this shows Shows where to go for step 3 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". This screenshot accompanies step 3 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". At this point in the walkthrough you open Templates. For context, this section explains: A successful import starts by sending or forwarding the email to the dynamic email address shown in GHL Customer Care. After the email is received, GHL Customer Care can convert it into an editable template so you can review, adjust, and save it for future use. The next step is to click + New. Step 3 of 12Image 2 of 7 Where to goOpen Templates.
    Buttons and menus referenced TemplatesMarketingEmailsNewImport Email with AIImport Email TemplatesImport from any platform with AIMailchimpActive CampaignKajabiCopydynamic
    Next stepClick + New.
    All 12 steps in this procedure
    1. Go to Marketing in the left navigation menu.
    2. Click Emails in the top navigation menu.
    3. Open Templates. this image
    4. Click + New.
    5. Select Import Email with AI.
    6. In the Import Email Templates modal, choose where the email is being imported from.
    7. Copy the dynamic email ID shown under Send an email to.
    8. From your inbox or previous marketing platform, send a test email or forward the email to the copied import email address.
    9. Return to Email Import screen after the email is sent.
    10. Choose whether to open the converted template in the Design Editor or Code Editor.
    11. Click Continue.
    12. Review the imported email and make any needed edits before saving or using it in a campaign.

  4. Click + New.

  5. Select Import Email with AI.

    Step 5 of 12: Select Import Email with AI What this shows Step 5 of 12: Select Import Email with AI. What this shows Shows what to choose for step 5 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". This screenshot accompanies step 5 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". At this point in the walkthrough you select Import Email with AI. For context, this section explains: A successful import starts by sending or forwarding the email to the dynamic email address shown in GHL Customer Care. After the email is received, GHL Customer Care can convert it into an editable template so you can review, adjust, and save it for future use. The next step is to in the Import Email Templates modal, choose where the email is being imported from. Step 5 of 12Image 3 of 7 What to chooseSelect Import Email with AI.
    Buttons and menus referenced Import Email with AIMarketingEmailsTemplatesNewImport Email TemplatesImport from any platform with AIMailchimpActive CampaignKajabiCopydynamic
    Next stepIn the Import Email Templates modal, choose where the email is being imported from.
    All 12 steps in this procedure
    1. Go to Marketing in the left navigation menu.
    2. Click Emails in the top navigation menu.
    3. Open Templates.
    4. Click + New.
    5. Select Import Email with AI. this image
    6. In the Import Email Templates modal, choose where the email is being imported from.
    7. Copy the dynamic email ID shown under Send an email to.
    8. From your inbox or previous marketing platform, send a test email or forward the email to the copied import email address.
    9. Return to Email Import screen after the email is sent.
    10. Choose whether to open the converted template in the Design Editor or Code Editor.
    11. Click Continue.
    12. Review the imported email and make any needed edits before saving or using it in a campaign.

  6. In the Import Email Templates modal, choose where the email is being imported from.

    • Select Import from any platform with AI for emails from an inbox or unsupported platform.

    • Select a listed platform, such as Mailchimp, Active Campaign, or Kajabi, when applicable.

      Step 2 of 2: Select a listed platform, such as Mailchimp, Active Campaign, or… What this shows Step 2 of 2: Select a listed platform, such as Mailchimp, Active Campaign, or Kajabi, when applicable. What this shows Shows what to choose for step 2 of 2 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". This screenshot accompanies step 2 of 2 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". At this point in the walkthrough you select a listed platform, such as Mailchimp, Active Campaign, or Kajabi, when applicable. Step 2 of 2Image 4 of 7 What to chooseSelect a listed platform, such as Mailchimp, Active Campaign, or Kajabi, when applicable.
      Buttons and menus referenced MailchimpActive CampaignKajabiMarketingEmailsTemplatesNewImport Email with AIImport Email TemplatesImport from any platform with AICopydynamic
      All 2 steps in this procedure
      1. Select Import from any platform with AI for emails from an inbox or unsupported platform.
      2. Select a listed platform, such as Mailchimp, Active Campaign, or Kajabi, when applicable. this image

  7. Copy the dynamic email ID shown under Send an email to.

  8. From your inbox or previous marketing platform, send a test email or forward the email to the copied import email address.

    Step 8 of 12: From your inbox or previous marketing platform, send a test email or… What this shows Step 8 of 12: From your inbox or previous marketing platform, send a test email or forward the email to the copied import email address. What this shows Shows what this covers for step 8 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". This animation accompanies step 8 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". At this point in the walkthrough you from your inbox or previous marketing platform, send a test email or forward the email to the copied import email address. The next step is to return to Email Import screen after the email is sent. Step 8 of 12Image 5 of 7 What this coversFrom your inbox or previous marketing platform, send a test email or forward the email to the copied import email address.
    Buttons and menus referenced inboxpreviousmarketingplatformMarketingEmailsTemplatesNewImport Email with AIImport Email TemplatesImport from any platform with AIMailchimp
    Next stepReturn to Email Import screen after the email is sent.
    All 12 steps in this procedure
    1. Go to Marketing in the left navigation menu.
    2. Click Emails in the top navigation menu.
    3. Open Templates.
    4. Click + New.
    5. Select Import Email with AI.
    6. In the Import Email Templates modal, choose where the email is being imported from.
    7. Copy the dynamic email ID shown under Send an email to.
    8. From your inbox or previous marketing platform, send a test email or forward the email to the copied import email address. this image
    9. Return to Email Import screen after the email is sent.
    10. Choose whether to open the converted template in the Design Editor or Code Editor.
    11. Click Continue.
    12. Review the imported email and make any needed edits before saving or using it in a campaign.

  9. Return to Email Import screen after the email is sent.

  10. Choose whether to open the converted template in the Design Editor or Code Editor.

  11. Click Continue.

  12. Review the imported email and make any needed edits before saving or using it in a campaign.

    Step 12 of 12: Review the imported email and make any needed edits before saving or… What this shows Step 12 of 12: Review the imported email and make any needed edits before saving or using it in a campaign. What this shows Shows what this covers for step 12 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". This animation accompanies step 12 of 12 in the "How To Import Email Templates with Email AI" section of "How to Import Emails from Any Platform Using Email AI". At this point in the walkthrough you review the imported email and make any needed edits before saving or using it in a campaign. Step 12 of 12Image 6 of 7 What this coversReview the imported email and make any needed edits before saving or using it in a campaign.
    Buttons and menus referenced MarketingEmailsTemplatesNewImport Email with AIImport Email TemplatesImport from any platform with AIMailchimpActive CampaignKajabiCopydynamic
    All 12 steps in this procedure
    1. Go to Marketing in the left navigation menu.
    2. Click Emails in the top navigation menu.
    3. Open Templates.
    4. Click + New.
    5. Select Import Email with AI.
    6. In the Import Email Templates modal, choose where the email is being imported from.
    7. Copy the dynamic email ID shown under Send an email to.
    8. From your inbox or previous marketing platform, send a test email or forward the email to the copied import email address.
    9. Return to Email Import screen after the email is sent.
    10. Choose whether to open the converted template in the Design Editor or Code Editor.
    11. Click Continue.
    12. Review the imported email and make any needed edits before saving or using it in a campaign. this image

Design Editor vs. Code Editor

Choosing the right editor determines how you will edit the imported email after Email AI converts it. The Design Editor is best for visual editing, while the Code Editor is best for users who need direct control over the email HTML.

Choose Open in Design Editor when you want to:

  • Edit the template visually with drag-and-drop style controls

  • Adjust text, buttons, images, and layout without working in code

  • Make quick marketing updates after importing the email

  • Hand the template off to users who prefer a visual editor

Choose Open in Code Editor when you want to:

  • Review or edit the email HTML directly

  • Preserve a code-based workflow for custom layouts

  • Make technical changes that require HTML knowledge

  • Continue working with a template that was originally built as custom HTML

Design Editor vs. Code Editor (image 7 of 7) What this shows Review or edit the email HTML directly Preserve a code-based workflow for custom layouts Make technical changes that require HTML… What this shows Illustrates the "Design Editor vs. Code Editor" section of "How to Import Emails from Any Platform Using Email AI". This screenshot appears in the "Design Editor vs. Code Editor" section of "How to Import Emails from Any Platform Using Email AI". The text alongside this image reads: Review or edit the email HTML directly Preserve a code-based workflow for custom layouts Make technical changes that require HTML knowledge Continue working with a template that was originally built as custom HTML. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Q: What platforms can I import templates from? You can import from any email platform that allows you to send a test email or campaign, including Mailchimp, Klaviyo, ConvertKit, ActiveCampaign, Constant Contact, and more. Use Import from…. Image 7 of 7 What this coversReview or edit the email HTML directly Preserve a code-based workflow for custom layouts Make technical changes that require HTML knowledge Continue working with a template that was originally built as custom HTML
Fields in this part of the guide Hand the template off to users who prefer a visual editorPreserve a code-based workflow for custom layouts
Buttons and menus referenced Open in Design EditorOpen in Code Editor
Next stepQ: What platforms can I import templates from? You can import from any email platform that allows you to send a test email or campaign, including Mailchimp, Klaviyo, ConvertKit, ActiveCampaign, Constant Contact, and more. Use Import from any platform with AI when the provider is not listed in the dropdown.
All 4 steps in this procedure
  1. Edit the template visually with drag-and-drop style controls
  2. Adjust text, buttons, images, and layout without working in code
  3. Make quick marketing updates after importing the email
  4. Hand the template off to users who prefer a visual editor

Frequently Asked Questions

Q: What platforms can I import templates from?
You can import from any email platform that allows you to send a test email or campaign, including Mailchimp, Klaviyo, ConvertKit, ActiveCampaign, Constant Contact, and more. Use Import from any platform with AI when the provider is not listed in the dropdown.

Q: Can I forward an email from my inbox instead of sending a test email from another platform?
Yes. You can forward an existing email from your inbox to the dynamic import email address shown in GHL Customer Care.

Q: Will my email’s original formatting and images stay intact?
Email AI is designed to preserve the email’s structure, HTML, images, and design elements during import. Always review the converted template before using it in a live campaign, since some elements may need minor adjustments.

Q: Can I use the imported template in campaigns right away?
Yes. Once imported, the template can be used in email campaigns or automations after you review, edit, and save it.

Q: What if I update the original template on the other platform?
Re-import the updated version by sending or forwarding the updated email to the system-generated import address shown in GHL Customer Care.

Q: Does this work with plain-text emails too?
Yes. Plain-text emails can be imported, but the Code Editor is best suited for HTML-based emails with structured content.

Q: Where do imported templates appear in my GHL Customer Care account?
Imported templates appear under Marketing > Emails > Templates, just like manually created templates.

Q: Should I use the Design Editor or Code Editor?
Use the Design Editor if you want to visually edit the email without code. Use the Code Editor if you need direct HTML control or are working with a custom-coded email.

Q: What should I check after importing the template?
Review the layout, images, buttons, links, spacing, branding, copy, merge fields, and mobile appearance before saving or sending the email.

Q: Can I import competitor emails or emails I received from another sender?
You can forward an email from your inbox to use it as a starting point for a new editable template. Make sure the final template uses your own branding, content, links, and compliant messaging before sending.

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