# Integrate Tiktok Messaging > TABLE OF CONTENTS About TikTok Messaging & Comment automation Eligible Geographies Integrating your TikTok account How will TikTok Comment automation… - Source: https://docs.ghlcustomercare.com/docs/integrations/tiktok/integrate-tiktok-messaging - Section: Integrations / TikTok - Reading time: 5 min - Images: 12, each explained below - Modified on Mon, 11 May at 12:58 AM --- **TABLE OF CONTENTS** - [About TikTok Messaging & Comment automation](#about-tiktok-messaging-and-comment-automation) - [Eligible Geographies](#eligible-geographies)  - [Integrating your TikTok account](#integrating-your-tiktok-account) - [How will TikTok Comment automation work?](#how-will-tiktok-comment-automation-work) - [Setup Trigger: TikTok Comment(s) on Reel](#setup-trigger-tiktok-comment-s-on-reel) - [Setup Action : Reply in Comments](#setup-action-reply-in-comments) - [How will TikTok DM automation work?](#how-will-tiktok-dm-automation-work) - [Trigger :  Customer replied](#trigger-customer-replied) - [Setup Action : Tiktok Interactive messenger](#setup-action-tiktok-interactive-messenger) - [Important Points to Noted](#important-points-to-noted) # About TikTok Messaging & Comment automation TikTok has millions of active customers but they dont provide tools for managing customers, contacts & conversations efficiently at scale. You want to automate some amount of these activities, so the conversations happen in FBIG, but are managed from inside your CRM. All you have to do is configure several different components correctly. This guide will explain each of those components, several patterns for making them work together. # Eligible Geographies  The **TikTok Messaging & Comment Automation** feature is **not yet available** in the **European Economic Area (EEA)**, **Switzerland**, or the **United Kingdom (UK)**. Currently, this feature is **available only for business accounts registered in the United States**. This limitation is due to **restrictions within TikTok’s public APIs**. ![Eligible Geographies (image 1 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389308/original/cXvaUAI45TMYCYy9Ii24_KGTMVzWCi5fpw.jpeg) **Eligible Geographies (image 1 of 12)** This screenshot appears in the "Eligible Geographies" section of "Integrate Tiktok Messaging". The text alongside this image reads: This limitation is due to restrictions within TikTok’s public APIs. Immediately after, the guide continues: Before proceeding, make sure your TikTok accounts are integrated with your Subaccount. Go to Subaccount > Settings > Integrations > TikTok card. - What this covers: This limitation is due to restrictions within TikTok’s public APIs. - Controls: TikTok Messaging & Comment Automation, not yet available, European Economic Area (EEA), Switzerland, United Kingdom (UK), restrictions within TikTok’s public APIs - Next: Before proceeding, make sure your TikTok accounts are integrated with your Subaccount. Go to Subaccount > Settings > Integrations > TikTok card. # Integrating your TikTok account Before proceeding, make sure your TikTok accounts are integrated with your Subaccount. Go to Subaccount > Settings > Integrations > TikTok card. ![Integrating your TikTok account (image 2 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389306/original/_e8cuUt0b6bX_sEG8FjyOX3zuGu21lRvLg.jpeg) **Integrating your TikTok account (image 2 of 12)** This screenshot appears in the "Integrating your TikTok account" section of "Integrate Tiktok Messaging". The text alongside this image reads: Before proceeding, make sure your TikTok accounts are integrated with your Subaccount. Go to Subaccount > Settings > Integrations > TikTok card. The navigation path used here is Subaccount > Settings > Integrations > TikTok. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: TikTok Comment on a Reel - workflow starts when there is a new comment on your TikTok post. Click here for more info on this Trigger. Customer Replied - select a reply channel like TikTok messenger. Click here for more info on this Trigger. - Path: Subaccount > Settings > Integrations > TikTok - What this covers: Before proceeding, make sure your TikTok accounts are integrated with your Subaccount. Go to Subaccount > Settings > Integrations > TikTok card. - Fields: TikTok Interactive Messenger - Next: TikTok Comment on a Reel - workflow starts when there is a new comment on your TikTok post. Click here for more info on this Trigger. Customer Replied - select a reply channel like TikTok messenger. Click here for more info on this Trigger Full procedure: 1. TikTok Comment on a Reel - workflow starts when there is a new comment on your TikTok post. Click here for more info on this Trigger. 2. Customer Replied - select a reply channel like TikTok messenger. Click here for more info on this Trigger Components Triggers: - TikTok Comment on a Reel - workflow starts when there is a new comment on your TikTok post. [Click here for more info on this Trigger](https://docs.ghlcustomercare.com/docs/workflows/facebook-instagram-events-workflow-triggers/workflow-trigger-facebook-comment-s-on-a-post). - Customer Replied - select a reply channel like TikTok messenger. [Click here for more info on this Trigger](https://docs.ghlcustomercare.com/docs/workflows/events-workflow-triggers/workflow-trigger-customer-replied) Actions: - [Reply In Comments](https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-reply-in-comments): reply to a comment with a comment under it. [Click here for more info on this action](https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-reply-in-comments) - TikTok Interactive Messenger # How will TikTok Comment automation work? ## Setup Trigger: TikTok Comment(s) on Reel When creating a workflow click on "Add Trigger". The triggers related to comment automation are present in the Communication category. You can directly search for the trigger or scroll down to the category. 1\. Go to triggers and select from the available triggers based on your use case. Here you should select TikTok - Comment(s) on a Post ![Setup Trigger: TikTok Comment(s) on Reel (image 3 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389311/original/2nT0seUkzw8dRG0qpD12wNYcc-dPQ6gQ5w.jpeg) **Setup Trigger: TikTok Comment(s) on Reel (image 3 of 12)** This screenshot appears in the "Setup Trigger: TikTok Comment(s) on Reel" section of "Integrate Tiktok Messaging". The text alongside this image reads: 1. Go to triggers and select from the available triggers based on your use case. Here you should select TikTok - Comment(s) on a Post. Immediately after, the guide continues: 2. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the Account. - What to choose: 1. Go to triggers and select from the available triggers based on your use case. Here you should select TikTok - Comment(s) on a Post - Controls: Account Selection for TikTok Comments, Post Selection Behavior - Next: 2. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the Account. 2\. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the Account.  **Account Selection for TikTok Comments** If a specific account is not selected in the filter, the system will automatically consider all accounts that are integrated at the location level. The automation will then execute across all these connected accounts. ![Setup Trigger: TikTok Comment(s) on Reel (image 4 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389303/original/BFZpj1pZnFZDE-7DSV-KbLk37LI6pV4usQ.png) **Setup Trigger: TikTok Comment(s) on Reel (image 4 of 12)** This screenshot appears in the "Setup Trigger: TikTok Comment(s) on Reel" section of "Integrate Tiktok Messaging". The text alongside this image reads: If a specific account is not selected in the filter, the system will automatically consider all accounts that are integrated at the location level. The automation will then execute across all these connected accounts. Immediately after, the guide continues: 3. After selecting the Page you have to select the Post Type. Post type can be "Published" or "Custom". - What this covers: If a specific account is not selected in the filter, the system will automatically consider all accounts that are integrated at the location level. The automation will then execute across all these connected accounts. - Controls: Account Selection for TikTok Comments, Post Selection Behavior - Next: 3. After selecting the Page you have to select the Post Type. Post type can be "Published" or "Custom" 3\. After selecting the Page you have to select the Post Type. Post type can be "Published" or "Custom"  a. Published Post - 'Published Posts' tab fetches all posts on your business page - basis this selection, all the posts from your account comes as a dropdown. **Post label behavior:** If a TikTok post does not have a caption, the workflow trigger dropdown shows the Post ID and Posting Date so you can still select the correct post reliably. ![Setup Trigger: TikTok Comment(s) on Reel (image 5 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389312/original/vwKzHrYg-TglzdmBlP_haucBTTV2xXldzQ.png) **Setup Trigger: TikTok Comment(s) on Reel (image 5 of 12)** This screenshot appears in the "Setup Trigger: TikTok Comment(s) on Reel" section of "Integrate Tiktok Messaging". The text alongside this image reads: Post label behavior: If a TikTok post does not have a caption, the workflow trigger dropdown shows the Post ID and Posting Date so you can still select the correct post reliably. Immediately after, the guide continues: b. Custom Post - Custom Post tab allows you to define the post you want to consider by providing an URL. - What to choose: Post label behavior: If a TikTok post does not have a caption, the workflow trigger dropdown shows the Post ID and Posting Date so you can still select the correct post reliably. - Controls: Account Selection for TikTok Comments, Post Selection Behavior - Next: b. Custom Post - Custom Post tab allows you to define the post you want to consider by providing an URL b. Custom Post - Custom Post tab allows you to define the post you want to consider by providing an URL **Post Selection Behavior** If a specific post is not selected, the system will automatically include all posts associated with the connected TikTok account. 4\. In the next step, you should select the post or provide the URL, you would like to run the automation on. If you do  ![Setup Trigger: TikTok Comment(s) on Reel (image 6 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389304/original/n83MGg55cBaNqCYHortQ4NrBZylAj0y3rQ.png) **Setup Trigger: TikTok Comment(s) on Reel (image 6 of 12)** This screenshot appears in the "Setup Trigger: TikTok Comment(s) on Reel" section of "Integrate Tiktok Messaging". The text alongside this image reads: 4. In the next step, you should select the post or provide the URL, you would like to run the automation on. If you do. Immediately after, the guide continues: 5. After selecting the post you have to enter what are you looking for in the comment. You can select from 2 options "Contains Phrase" and "Exact Match". Below are some examples to understand these 2 dropdown better. - What to fill in: 4. In the next step, you should select the post or provide the URL, you would like to run the automation on. If you do - Controls: Account Selection for TikTok Comments, Post Selection Behavior - Next: 5. After selecting the post you have to enter what are you looking for in the comment. You can select from 2 options "Contains Phrase" and "Exact Match". Below are some examples to understand these 2 dropdown better. 5\. After selecting the post you have to enter what are you looking for in the comment. You can select from 2 options "Contains Phrase" and "Exact Match". Below are some examples to understand these 2 dropdown better. Exact Match - Price Inbound message - Price Result - Pass Exact Match - Share the Price Inbound message - Share the Price Result - Pass Exact Match - Share the Price Inbound message - Please share the Price Result - Fail Contains Exact Phrase - I bought from you Inbound message - I bought from you Result - Pass Contains Exact Phrase - I bought from you Inbound message - I bought from you yesterday Result - Pass Contains Exact Phrase - I bought from you Inbound message - I bought one from you Result - Fail When the contact will be saved? When a contact is coming through the trigger, it will be saved as a contact and First Name and Last Name of the contact will be stored. ## Setup Action : Reply in Comments 1. Go to actions. Here you can select the action from the Communications section, “Reply in Comments” ![Setup Action : Reply in Comments (image 7 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389302/original/5_eAOb8F5ups2yHCMeLZzvv_JXYZxhPORw.jpeg) **Setup Action : Reply in Comments (image 7 of 12)** This screenshot appears in the "Setup Action: Reply in Comments" section of "Integrate Tiktok Messaging". The text alongside this image reads: Go to actions. Here you can select the action from the Communications section, “Reply in Comments”. Immediately after, the guide continues: Users can configure up to 10 reply comments, which will be randomly selected during execution. - Where to go: Go to actions. Here you can select the action from the Communications section, “Reply in Comments” - Next: Users can configure up to 10 reply comments, which will be randomly selected during execution. 2. Users can configure up to 10 reply comments, which will be randomly selected during execution. ![Setup Action : Reply in Comments (image 8 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389309/original/yGkVHFgclA4dbg_FvN92cHAvM6lneHNtxw.png) **Setup Action : Reply in Comments (image 8 of 12)** This screenshot appears in the "Setup Action: Reply in Comments" section of "Integrate Tiktok Messaging". The text alongside this image reads: Users can configure up to 10 reply comments, which will be randomly selected during execution. Immediately after, the guide continues: When creating a workflow click on "Add Trigger". The trigger related to DM automation “Customer replied” is present in the Events category. You can directly search for the trigger or scroll down to the category. - What this covers: Users can configure up to 10 reply comments, which will be randomly selected during execution. - Next: When creating a workflow click on "Add Trigger". The trigger related to DM automation “Customer replied” is present in the Events category. You can directly search for the trigger or scroll down to the category. # How will TikTok DM automation work? ## **Trigger :**  **Customer replied** When creating a workflow click on "Add Trigger". The trigger related to DM automation “Customer replied” is present in the Events category. You can directly search for the trigger or scroll down to the category. 1\. Go to triggers and select from the available triggers based on your use case. Here you should select Customer replied trigger ![Trigger : Customer replied (image 9 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389314/original/KdQCmKKTGtTCEjMvlmncD_l9pT-iHIuqcw.png) **Trigger : Customer replied (image 9 of 12)** This screenshot appears in the "Trigger: Customer replied" section of "Integrate Tiktok Messaging". The text alongside this image reads: 1. Go to triggers and select from the available triggers based on your use case. Here you should select Customer replied trigger. Immediately after, the guide continues: 2. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the “Reply channel” filter where filter value = TikTok. - What to choose: 1. Go to triggers and select from the available triggers based on your use case. Here you should select Customer replied trigger - Next: 2. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the “Reply channel” filter where filter value = TikTok 2\. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the “Reply channel” filter where filter value = TikTok ![Trigger : Customer replied (image 10 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389310/original/T0WP-haBSI9g4cyafhPFFHbCG1Aad4yieg.png) **Trigger : Customer replied (image 10 of 12)** This screenshot appears in the "Trigger: Customer replied" section of "Integrate Tiktok Messaging". The text alongside this image reads: 2. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the “Reply channel” filter where filter value = TikTok. Immediately after, the guide continues: 3. Users can configure automation rules for direct messages by setting specific matching conditions, such as ‘Contains Phrase’ or ‘Exact Match Phrase.’. - Where to go: 2. After clicking on the trigger the sidebar will open. There are multiple filters present here. The first step is to select the “Reply channel” filter where filter value = TikTok - Next: 3. Users can configure automation rules for direct messages by setting specific matching conditions, such as ‘Contains Phrase’ or ‘Exact Match Phrase.’ 3\. Users can configure automation rules for direct messages by setting specific matching conditions, such as ‘Contains Phrase’ or ‘Exact Match Phrase.’ ![Trigger : Customer replied (image 11 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389307/original/2yXEWZeykp4TQmhcDD6lKvFp0UGoMdM-3Q.png) **Trigger : Customer replied (image 11 of 12)** This screenshot appears in the "Trigger: Customer replied" section of "Integrate Tiktok Messaging". The text alongside this image reads: 3. Users can configure automation rules for direct messages by setting specific matching conditions, such as ‘Contains Phrase’ or ‘Exact Match Phrase.’. Immediately after, the guide continues: 4. Based on the above configurations, you can define the trigger for the automation. - What this covers: 3. Users can configure automation rules for direct messages by setting specific matching conditions, such as ‘Contains Phrase’ or ‘Exact Match Phrase.’ - Next: 4. Based on the above configurations, you can define the trigger for the automation. 4\. Based on the above configurations, you can define the trigger for the automation. ## **Setup Action :** **Tiktok Interactive messenger** There is 1 new action in the "Communications" category - Tiktok Interactive messenger On selecting the action, the sidebar will open where you can capture all the relevant details. ![Setup Action : Tiktok Interactive messenger (image 12 of 12)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058389313/original/FpJiY85rGvZfqgVz0d6_5Pjq2v_Gq7ZWrg.png) **Setup Action : Tiktok Interactive messenger (image 12 of 12)** This screenshot appears in the "Setup Action: Tiktok Interactive messenger" section of "Integrate Tiktok Messaging". The text alongside this image reads: On selecting the action, the sidebar will open where you can capture all the relevant details. Immediately after, the guide continues: The TikTok Interactive Messenger is fairly straightforward. Here you have to provide the message you want to send to the inbound trigger defined and save the action. - Where to go: On selecting the action, the sidebar will open where you can capture all the relevant details. - Next: The TikTok Interactive Messenger is fairly straightforward. Here you have to provide the message you want to send to the inbound trigger defined and save the action. The TikTok Interactive Messenger is fairly straightforward. Here you have to provide the message you want to send to the inbound trigger defined and save the action. # **Important Points to Noted** 1. The TikTok Interactive Messenger action, unlike FB & IG does not support a “Reply Type” field where users could have defined values “Reply as DM”, “Reply to Comment via DM”. It will be enabled as soon as TikTok APIs starts supporting it. 2. The TikTok Interactive Messenger action, unlike FB & IG, does not support Templates. It will be enabled incrementally 3. The TikTok Interactive Messenger action does not support Attachments, Buttons, Quick Replies. It will be enabled as soon as TikTok APIs start supporting it. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com