# Google Drive Integration in Media Storage > With the Google Drive integration, you can seamlessly sync files, manage media efficiently, and centralize your file storage. - Source: https://docs.ghlcustomercare.com/docs/integrations/google-integrations/google-drive-integration-in-media-storage - Section: Integrations / Google Integrations - Reading time: 3 min - Images: 4, each explained below - Modified on Tue, 3 Mar at 4:46 PM --- This article explains how to integrate Google Drive with GHL Customer Care’s Media Storage. With this integration, you can seamlessly sync files, manage media efficiently, and centralize your file storage. Learn how to set up the integration and use it to streamline your workflow. --- **TABLE OF CONTENTS** - [What is the Google Drive Integration?](#what-is-the-google-drive-integration) - [Benefits of Integrating Google Drive](#key-benefits-of-integrating-google-drive) - [How to Integrate Google Drive to Media Library](#how-to-integrate-google-drive-to-media-library) - [Notes and Limitations](#notes-and-limitations) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is the Google Drive Integration?** The Google Drive integration allows you to connect your Google Drive account with GHL Customer Care’s Media Storage. This enables you to sync and access files from Google Drive directly within GHL Customer Care. The integration supports features such as file organization, previewing, and folder management, helping you manage your media files more efficiently. ![What is the Google Drive Integration? (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036592470/original/-gV9aX31vWL400ucSJkGycExpGHuk2jXCg.png) **What is the Google Drive Integration? (image 1 of 4)** This screenshot appears in the "What is the Google Drive Integration?" section of "Google Drive Integration in Media Storage". The text alongside this image reads: The Google Drive integration allows you to connect your Google Drive account with GHL Customer Care’s Media Storage. This enables you to sync and access files from Google Drive directly within GHL Customer Care. The integration supports features such as file organization, previewing, and folder…. Immediately after, the guide continues: Centralized File Management: Access and manage all your media files, including CRM documents, funnel assets, and Google Drive files, from one platform. Enhanced Productivity: Changes made to files in Google Drive automatically sync to…. - What this covers: The Google Drive integration allows you to connect your Google Drive account with GHL Customer Care’s Media Storage. This enables you to sync and access files from Google Drive directly within GHL Customer Care. The integration supports features such as file organization, previewing, and folder management, helping you manage your media files more efficiently. - Next: Centralized File Management: Access and manage all your media files, including CRM documents, funnel assets, and Google Drive files, from one platform. Enhanced Productivity: Changes made to files in Google Drive automatically sync to GHL Customer Care, eliminating the need for manual uploads or repetitive tasks. Unified Storage: Organize files into folders, preview media, and manage your files seamlessly across both platforms. Increased Flexibility: Access and manage your files from your CRM or Google Drive with ease. --- ## **Key Benefits of Integrating Google Drive** - **Centralized File Management**: Access and manage all your media files, including CRM documents, funnel assets, and Google Drive files, from one platform. - **Enhanced Productivity**: Changes made to files in Google Drive automatically sync to GHL Customer Care, eliminating the need for manual uploads or repetitive tasks. - **Unified Storage**: Organize files into folders, preview media, and manage your files seamlessly across both platforms. - **Increased Flexibility**: Access and manage your files from your CRM or Google Drive with ease. --- ## **Notes and Limitations** - **Two-Way Sync**: Any changes to files in Google Drive, such as uploads or deletions, will reflect in GHL Customer Care. - **Rename and Delete Restrictions**: You cannot rename or delete files in Google Drive directly from GHL Customer Care. These actions are disabled to protect your Google Drive data. - **Folder Creation**: You can create folders and upload files in both the root directory and subfolders. --- ## **How to Integrate Google Drive to Media Library** #### **Step 1:** Connect Your Google Drive 1. Navigate to the **Media Storage** section in GHL Customer Care. 2. Click on **Connect Google Drive** in the top-right corner of the Media Library. 3. Follow the on-screen prompts to log in to your Google Drive account. 4. Grant access to GHL Customer Care when prompted. ![Step 1: Connect Your Google Drive (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036592155/original/cQxWwbqoP0nLwM8vKp_jZsr9Ja5vksLq1A.png) **Step 1: Connect Your Google Drive (image 2 of 4)** This screenshot appears in the "Step 1: Connect Your Google Drive" section of "Google Drive Integration in Media Storage". The text alongside this image reads: Navigate to the Media Storage section in GHL Customer Care. Click on Connect Google Drive in the top-right corner of the Media Library. Follow the on-screen prompts to log in to your Google Drive account. Grant access to GHL Customer Care when prompted. Immediately after, the guide continues: PLEASE NOTE: Once you have successfully connected your Google Drive account, you will see a number appear where the integration button used to be showing how much space you are currently occupying in your Google Drive account. - Where to go: Navigate to the Media Storage section in GHL Customer Care. Click on Connect Google Drive in the top-right corner of the Media Library. Follow the on-screen prompts to log in to your Google Drive account. Grant access to GHL Customer Care when prompted. - Controls: Media Storage, Connect Google Drive - Next: PLEASE NOTE: Once you have successfully connected your Google Drive account, you will see a number appear where the integration button used to be showing how much space you are currently occupying in your Google Drive account. Full procedure: 1. Navigate to the Media Storage section in GHL Customer Care. 2. Click on Connect Google Drive in the top-right corner of the Media Library. 3. Follow the on-screen prompts to log in to your Google Drive account. 4. Grant access to GHL Customer Care when prompted. **PLEASE NOTE:** Once you have successfully connected your Google Drive account, you will see a number appear where the integration button used to be showing how much space you are currently occupying in your Google Drive account. ![Step 1: Connect Your Google Drive (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036592246/original/PpKhmlA04oWKLVuYP8gZgffE1Y3CHWHXyA.jpeg) **Step 1: Connect Your Google Drive (image 3 of 4)** This screenshot appears in the "Step 1: Connect Your Google Drive" section of "Google Drive Integration in Media Storage". The text alongside this image reads: Navigate to the Media Storage section in GHL Customer Care. Click on Connect Google Drive in the top-right corner of the Media Library. Follow the on-screen prompts to log in to your Google Drive account. Grant access to GHL Customer Care when prompted. Immediately after, the guide continues: Once connected, click on the Google Drive icon or select Google Drive from the dropdown menu in the Media Storage. You will see your Google Drive files and folders displayed alongside GHL Customer Care’s native media files. - Where to go: Navigate to the Media Storage section in GHL Customer Care. Click on Connect Google Drive in the top-right corner of the Media Library. Follow the on-screen prompts to log in to your Google Drive account. Grant access to GHL Customer Care when prompted. - Controls: Media Storage, Connect Google Drive - Next: Once connected, click on the Google Drive icon or select Google Drive from the dropdown menu in the Media Storage. You will see your Google Drive files and folders displayed alongside GHL Customer Care’s native media files. Full procedure: 1. Navigate to the Media Storage section in GHL Customer Care. 2. Click on Connect Google Drive in the top-right corner of the Media Library. 3. Follow the on-screen prompts to log in to your Google Drive account. 4. Grant access to GHL Customer Care when prompted. #### **Step 2:** Access Google Drive Files - Once connected, click on the **Google Drive icon** or select **Google Drive** from the dropdown menu in the Media Storage. - You will see your Google Drive files and folders displayed alongside GHL Customer Care’s native media files. ![Step 2: Access Google Drive Files (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036592359/original/2apazxvjGhrKxWTEw9IgqxPBh13RiB73_g.gif) **Step 2: Access Google Drive Files (image 4 of 4)** This animation appears in the "Step 2: Access Google Drive Files" section of "Google Drive Integration in Media Storage". The text alongside this image reads: Once connected, click on the Google Drive icon or select Google Drive from the dropdown menu in the Media Storage. You will see your Google Drive files and folders displayed alongside GHL Customer Care’s native media files. Immediately after, the guide continues: Q: Can I rename or delete Google Drive files from GHL Customer Care? No, renaming or deleting Google Drive files from GHL Customer Care is disabled to protect the integrity of your files. - What to choose: Once connected, click on the Google Drive icon or select Google Drive from the dropdown menu in the Media Storage. You will see your Google Drive files and folders displayed alongside GHL Customer Care’s native media files. - Controls: Google Drive icon, Google Drive - Next: Q: Can I rename or delete Google Drive files from GHL Customer Care? No, renaming or deleting Google Drive files from GHL Customer Care is disabled to protect the integrity of your files. Full procedure: 1. Once connected, click on the Google Drive icon or select Google Drive from the dropdown menu in the Media Storage. 2. You will see your Google Drive files and folders displayed alongside GHL Customer Care’s native media files. --- ## **Frequently Asked Questions** **Q: Can I rename or delete Google Drive files from GHL Customer Care?** No, renaming or deleting Google Drive files from GHL Customer Care is disabled to protect the integrity of your files. **Q: How often does the sync occur?** The sync happens in real-time. Any changes made in Google Drive will be instantly reflected in GHL Customer Care’s Media Storage. **Q: Can I organize Google Drive files within GHL Customer Care?** Yes, you can drag and drop files, create folders, and organize your Google Drive files within GHL Customer Care’s Media Storage. **Q: Are files stored in GHL Customer Care or Google Drive?** Files remain stored in Google Drive, but GHL Customer Care provides an interface to access and manage them seamlessly. **Q: Can I delete or change the Google Drive integrated within Media Storage?** To delete the Google Drive currently integrated into your media storage, you must remove the connection to the Google account. To do this, go to **Settings** \> **Integrations**. Under **Google**, select **Manage** \> **Disconnect Account**. You can then integrate a new Drive into your media storage. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com