# Messaging setup & troubleshoot

> This guide will help you connect your Facebook Page and Instagram Business Account so that you can manage conversations directly from the CRM. TABLE OF…

- Source: https://docs.ghlcustomercare.com/docs/integrations/facebook-integration/messaging-setup-troubleshoot
- Section: Integrations / Facebook Integration
- Reading time: 1 min
- Images: 8, each explained below
- Modified on Wed, 20 Aug, 2025 at 4:31 AM

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This guide will help you connect your **Facebook Page** and **Instagram Business Account** so that you can manage conversations directly from the CRM.

**TABLE OF CONTENTS**

-   FB page messaging setup
-   Instagram Messaging setup
-   Other facebook/instagram related support guides

# FB page messaging setup:

1\. Leadconnector should have access to send message and access message for the page ([https://www.facebook.com/settings?tab=business\_tools&ref=settings](https://www.facebook.com/settings?tab=business_tools&ref=settings))

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![FB page messaging setup: (image 1 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975375/original/YUqz2KdURT-9YHgb010cyxhuZSV0WJ7A0g.jpeg)

**FB page messaging setup: (image 1 of 8)**

This screenshot appears in the "FB page messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings). Immediately after, the guide continues: 2. User account should have full access to page and should have message access. (Link: https://business.facebook.com/latest/settings).
- What this covers: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)
- Next: 2. User account should have full access to page and should have message access. (Link: https://business.facebook.com/latest/settings)

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046611201/original/560dNU3lKrXB3ADHgcxA9uUfY8O2B6oMvw.png?1747220054)

2\. User account should have full access to page and should have message access. ( Link: [https://business.facebook.com/latest/settings](https://business.facebook.com/latest/settings))

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![FB page messaging setup: (image 2 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975374/original/cp0IkVvwNzY-Ovfo4YuShCC4JyALOaiK9Q.jpeg)

**FB page messaging setup: (image 2 of 8)**

This screenshot appears in the "FB page messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 2. User account should have full access to page and should have message access. (Link: https://business.facebook.com/latest/settings). Immediately after, the guide continues: 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings.
- What this covers: 2. User account should have full access to page and should have message access. (Link: https://business.facebook.com/latest/settings)
- Next: 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046618449/original/jD5YyOakvOAc3JTp5SfO-NdLt6qeSc-1vQ.png?1747225602)

3\. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings

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![FB page messaging setup: (image 3 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975370/original/ubh0Lx2BwLcsbdL_e6QNzWcPkwidz_0A-Q.jpeg)

**FB page messaging setup: (image 3 of 8)**

This screenshot appears in the "FB page messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings. Immediately after, the guide continues: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings).
- What this covers: 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings
- Next: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046618680/original/fXU2j4i8_yMPm5b_vp4sgqbteIBBnFBnIw.png?1747225743)

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![FB page messaging setup: (image 4 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975368/original/a41m_xMR_kzMScBsSDM4Ro8SfMgMvXNxPw.jpeg)

**FB page messaging setup: (image 4 of 8)**

This screenshot appears in the "FB page messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings. Immediately after, the guide continues: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings).
- What this covers: 3. FB messenger should be enabled in Settings >> Integration >> Facebook card >> Settings
- Next: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046618711/original/Kw8mxcMbUAe45MoZsidRgdE5GNORLGLDdg.png?1747225761)

# Instagram Messaging setup:

1\. Leadconnector should have access to send message and access message for the page ([](https://business.facebook.com/latest/settings)[https://www.facebook.com/settings?tab=business\_tools&ref=settings](https://www.facebook.com/settings?tab=business_tools&ref=settings))

# 

[

![Instagram Messaging setup: (image 5 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975373/original/3e4HfLHBuS2vcIzHqOPPlKkwyYesU5fDKg.jpeg)

**Instagram Messaging setup: (image 5 of 8)**

This screenshot appears in the "Instagram Messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings). Immediately after, the guide continues: 2. Verify that you have access to send and receive message on instagram under instagram accounts (https://business.facebook.com/latest/settings).
- What this covers: 1. Leadconnector should have access to send message and access message for the page (https://www.facebook.com/settings?tab=business_tools&ref=settings)
- Next: 2. Verify that you have access to send and receive message on instagram under instagram accounts (https://business.facebook.com/latest/settings)

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046611201/original/560dNU3lKrXB3ADHgcxA9uUfY8O2B6oMvw.png?1747220054)

2\. Verify that you have access to send and receive message on instagram under instagram accounts ( [https://business.facebook.com/latest/settings](https://business.facebook.com/latest/settings))

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![Instagram Messaging setup: (image 6 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975369/original/nhErqFoGV5OIegyHIHcNcbDrovfqJf9NCQ.jpeg)

**Instagram Messaging setup: (image 6 of 8)**

This screenshot appears in the "Instagram Messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 2. Verify that you have access to send and receive message on instagram under instagram accounts (https://business.facebook.com/latest/settings). Immediately after, the guide continues: 3. Verify instagram account is present in connected assets list in the page connected.
- What this covers: 2. Verify that you have access to send and receive message on instagram under instagram accounts (https://business.facebook.com/latest/settings)
- Next: 3. Verify instagram account is present in connected assets list in the page connected.

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046820921/original/tLINkNzirrxoXfTSJdGxULjH4cx8k9f3Ug.png?1747628845)

3\. Verify instagram account is present in connected assets list in the page connected.

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![Instagram Messaging setup: (image 7 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975371/original/rhD9Rep3yoErxPaN6MV6KiE2NpVJ1UIaRw.jpeg)

**Instagram Messaging setup: (image 7 of 8)**

This screenshot appears in the "Instagram Messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 3. Verify instagram account is present in connected assets list in the page connected. Immediately after, the guide continues: 4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings.
- What this covers: 3. Verify instagram account is present in connected assets list in the page connected.
- Next: 4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046820913/original/rThbgLELyFW3QsFfS1WTuVteuNKAyl2-ag.png?1747628832)

4\. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings

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![Instagram Messaging setup: (image 8 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051975372/original/DAyCnypW3ZQUyFnsnFIGJUt3SbX3qGNf5w.jpeg)

**Instagram Messaging setup: (image 8 of 8)**

This screenshot appears in the "Instagram Messaging setup:" section of "Messaging setup & troubleshoot". The text alongside this image reads: 4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings.
- What this covers: 4. Instagram messaging is enabled in Settings >> Integration >> Facebook card >> Settings

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046820968/original/rYafkZPj6wQIXvvuNGOOqY4P2wQWSO_S0Q.png?1747629000)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com