# My Affiliate Commission Looks Incorrect

> Does your commission amount look different from what you were expecting? Here are a few potential causes: If GHL Customer Care is running a promo, such as…

- Source: https://docs.ghlcustomercare.com/docs/ghl-customer-care-affiliates-program/affiliates-program/my-affiliate-commission-looks-incorrect
- Section: GHL Customer Care Affiliates Program / Affiliates Program
- Reading time: 1 min
- Modified on Wed, 31 Jan, 2024 at 11:58 AM

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Does your commission amount look different from what you were expecting?

Here are a few potential causes:

-   If GHL Customer Care is running a promo, such as a Black Friday / Cyber Monday deal, usual commission amounts could be lower than normal.
-   If the commission is the product of a referral upgrading their GHL Customer Care plan, the commission amount will be prorated in accordance with the day of the upgrade.
-   If your referred customer receives a refund from the GHL Customer Care team, it will show up as a negative balance in your portal.
    -   Note: An overall negative balance does **not** mean you owe money, but you will need to generate enough commission to counteract the negative amount in order to receive a payout.

If your commission amount looks correct but you’re not receiving the payments, please refer to [this article](https://docs.ghlcustomercare.com/docs/ghl-customer-care-affiliates-program/affiliates-program/where-is-my-affiliate-payout).

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com