How to find your Affiliate Customers and Commission in your Affiliate Portal
Sent your affiliate link to a new GHL Customer Care customer but don't know where to check if they are under you? Here we will show you all the steps you can take to find your affiliate customer!
3 min read780 words7 explained imagesUpdated Thu, 9 Apr at 10:19 PM
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Sent your affiliate link to a new GHL Customer Care customer but don't know where to check if they are under you? Here we will show you all the steps you can take to find your affiliate customer!
Heads up: we’re currently rolling out updates to the Affiliate Portal, so you may notice that some videos and images in this article don’t exactly match what you’re seeing on your screen just yet. Everything will be updated very soon to reflect the latest version. In the meantime, if anything feels unclear, reach out to your Affiliate Manager with any questions.
Log into GHL Customer Care to view your Affiliate Dashboard!
The Affiliate Dashboard organizes your referrals into different stages so you can track their progress.
Click here for assistance finding and navigating your Affiliate Dashboard
Note if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here: GHL Customer Care.firstpromoter.com/login
1. Click on Affiliate Portal1. Click on Affiliate Portal (image 1 of 7)What this shows Note if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here…What this showsIllustrates the "1. Click on Affiliate Portal" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "1. Click on Affiliate Portal" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: Note if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here: GHL Customer Care.firstpromoter.com/login.Image 1 of 7What this coversNote if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here: GHL Customer Care.firstpromoter.com/login
2. From your Affiliate Dashboard, Click on Referrals
2. From your Affiliate Dashboard, Click on Referrals (image 2 of 7)What this shows Note if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here…What this showsIllustrates the "2. From your Affiliate Dashboard, Click on Referrals" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "2. From your Affiliate Dashboard, Click on Referrals" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: Note if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here: GHL Customer Care.firstpromoter.com/login.Image 2 of 7What this coversNote if you do not have a Active GHL Customer Care Agency you can follow along by logging into first promoter here: GHL Customer Care.firstpromoter.com/login
Your Referral Categories
1) Any
2) Active / Paying
3) Signup
4) Lead (or, “Subscribed”)
5) Canceled
2. From your Affiliate Dashboard, Click on Referrals (video 1)Open in a new tab
1) Any
This shows all your affiliate customers from every referral category.
2) Active / Paying
These are your current active affiliate customers who are paying a GHL Customer Care subscription. You are earning a commission on these customers every time they renew their subscription!
Note: You will only earn a commission on customers who pay thier subscriptions. If customers pause, cancel, or request a refund you will not get a commission for those customers.
3) Signup
These customers have completed the sign-up, and they have active GHL Customer Care accounts on a free trial
These customers will have a status that says Not A customer yet. This means they are in trial and will become a customer when they pay their first subscription.
4) Lead (or, “Subscribed”)
These are customers that have only completed step one of the free trial sign-up.
These are potential customers who have started the signup process using your referral link, but did not complete it to begin their free trial.
* For referrals in this state, you might notice a discrepancy between State Filter (Lead) and State (“Subscribed”). “Subscribed” and “Lead” are interchangeable in this context.
5) Canceled
These customers have canceled GHL Customer Care subscriptions. You are currently not getting a commission on these customers. When these customers renew their subscription they will switch back to the paying category.
Super Charged SaaS Campaign
Got an email stating that you have a reward/commission from the Super Charged SaaS Campaign? To see that reward/customer you need to "View another Campaign" (This is also a good place to check if a customer "disappeared" from your GHL Customer Care Affiliate Program view after upgrading)
Super Charged SaaS Campaign (image 3 of 7)What this shows Got an email stating that you have a reward/commission from the Super Charged SaaS Campaign?What this showsIllustrates the "Super Charged SaaS Campaign" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "Super Charged SaaS Campaign" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: Got an email stating that you have a reward/commission from the Super Charged SaaS Campaign? To see that reward/customer you need to "View another Campaign" (This is also a good place to check if a customer "disappeared" from your GHL Customer Care Affiliate Program view after upgrading). Immediately after, the guide continues: (These are your customers that upgraded to the 497/month also known as the SaaS plan or Pro plan. They will be moved over to this campaign.).Image 3 of 7What this coversGot an email stating that you have a reward/commission from the Super Charged SaaS Campaign? To see that reward/customer you need to "View another Campaign" (This is also a good place to check if a customer "disappeared" from your GHL Customer Care Affiliate Program view after upgrading)Next step(These are your customers that upgraded to the 497/month also known as the SaaS plan or Pro plan. They will be moved over to this campaign.)
1. Click "View Campaign" under Supercharged SaaS Program
(These are your customers that upgraded to the 497/month also known as the SaaS plan or Pro plan. They will be moved over to this campaign.)
1. Click "View Campaign" under Supercharged SaaS Program (image 4 of 7)What this shows (These are your customers that upgraded to the 497/month also known as the SaaS plan or Pro plan.What this showsIllustrates the "1. Click "View Campaign" under Supercharged SaaS Program" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "1. Click "View Campaign" under Supercharged SaaS Program" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: (These are your customers that upgraded to the 497/month also known as the SaaS plan or Pro plan. They will be moved over to this campaign.). Immediately after, the guide continues: Click referrals and check if your customer can be found under the tabs shown here!Image 4 of 7What this covers(These are your customers that upgraded to the 497/month also known as the SaaS plan or Pro plan. They will be moved over to this campaign.)Next stepClick referrals and check if your customer can be found under the tabs shown here!
2. Click on Referrals
Click referrals and check if your customer can be found under the tabs shown here!
2. Click on Referrals (image 5 of 7)What this shows Click referrals and check if your customer can be found under the tabs shown here!What this showsIllustrates the "2. Click on Referrals" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "2. Click on Referrals" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: Click referrals and check if your customer can be found under the tabs shown here! Immediately after, the guide continues: The Supercharged SaaS program campaign shows the same tabs under referrals as the GHL Customer Care Affiliate Program Campaign.Image 5 of 7What to clickClick referrals and check if your customer can be found under the tabs shown here!Next stepThe Supercharged SaaS program campaign shows the same tabs under referrals as the GHL Customer Care Affiliate Program Campaign
3. Referral tabs in the Supercharged SaaS Program
The Supercharged SaaS program campaign shows the same tabs under referrals as the GHL Customer Care Affiliate Program Campaign
3. Referral tabs in the Supercharged SaaS Program (image 6 of 7)What this shows The Supercharged SaaS program campaign shows the same tabs under referrals as the GHL Customer Care Affiliate Program CampaignWhat this showsIllustrates the "3. Referral tabs in the Supercharged SaaS Program" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "3. Referral tabs in the Supercharged SaaS Program" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: The Supercharged SaaS program campaign shows the same tabs under referrals as the GHL Customer Care Affiliate Program Campaign. Immediately after, the guide continues: Click on "Rewards" to view your earned commissions. Commissions earned from the GHL Customer Care $497 Proplan will be placed in the Super Charged SaaS Program Campaign. Click "View another campaign" to see those Commissions.Image 6 of 7What this coversThe Supercharged SaaS program campaign shows the same tabs under referrals as the GHL Customer Care Affiliate Program CampaignNext stepClick on "Rewards" to view your earned commissions. Commissions earned from the GHL Customer Care $497 Proplan will be placed in the Super Charged SaaS Program Campaign. Click "View another campaign" to see those Commissions
Finding Commission in the Reports tab!
Click on "Rewards" to view your earned commissions. Commissions earned from the GHL Customer Care $497 Proplan will be placed in the Super Charged SaaS Program Campaign. Click "View another campaign" to see those Commissions
FAQ (image 7 of 7)What this shows Click on "Rewards" to view your earned commissions.What this showsIllustrates the "FAQ" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal".This screenshot appears in the "FAQ" section of "How to find your Affiliate Customers and Commission in your Affiliate Portal". The text alongside this image reads: Click on "Rewards" to view your earned commissions. Commissions earned from the GHL Customer Care $497 Proplan will be placed in the Super Charged SaaS Program Campaign. Click "View another campaign" to see those Commissions. Immediately after, the guide continues: Q: I referred an existing customer to GHL Customer Care pro. Why aren't they showing in my referrals? A: When you refer an existing customer to GHL Customer Care Pro they become a split customer. They will not show in your referrals because….Image 7 of 7What to clickClick on "Rewards" to view your earned commissions. Commissions earned from the GHL Customer Care $497 Proplan will be placed in the Super Charged SaaS Program Campaign. Click "View another campaign" to see those CommissionsNext stepQ: I referred an existing customer to GHL Customer Care pro. Why aren't they showing in my referrals? A: When you refer an existing customer to GHL Customer Care Pro they become a split customer. They will not show in your referrals because you are not the original affiliate that brought them to GHL Customer Care. However, when they pay their subscription for GHL Customer Care pro you will see the commission from that customer in your rewards tab along with that customer's email. If you want to confirm that you are a split affiliate for a customer you referred to pro. Reach out to support, with the link above!FAQ
Q: I referred an existing customer to GHL Customer Care pro. Why aren't they showing in my referrals? A: When you refer an existing customer to GHL Customer Care Pro they become a split customer. They will not show in your referrals because you are not the original affiliate that brought them to GHL Customer Care. However, when they pay their subscription for GHL Customer Care pro you will see the commission from that customer in your rewards tab along with that customer's email. If you want to confirm that you are a split affiliate for a customer you referred to pro. Reach out to support, with the link above!
