# 3DS Card Support on Affiliate Signup Page

> Troubleshoot 3DS/OTP verification during affiliate trial signup. Use the 3DS-supported signup link, complete authentication, and understand the $1 authorization

- Source: https://docs.ghlcustomercare.com/docs/ghl-customer-care-affiliates-program/affiliates-program/3ds-card-support-on-affiliate-signup-page
- Section: GHL Customer Care Affiliates Program / Affiliates Program
- Reading time: 1 min
- Images: 1, each explained below
- Modified on Wed, 4 Feb at 7:28 AM

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## **Troubleshoot 3D Secure (3DS) Card Authentication During Trial Signup**

Some banks require **3D Secure (3DS)** authentication (often an OTP) to verify cards online. This is common for cards issued in India. If your trial signup fails during payment, use the 3DS-supported signup flow below and complete the authentication step.

## **Use the 3DS-supported signup link**

1\. Open: https://affiliates.https://ghlcustomercare.com

2\. Start your trial signup and enter your card details.

3\. If prompted, complete your bank’s **3DS/OTP authentication**.

![Use the 3DS-supported signup link (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064182183/original/RZk1EvbEtcU7zWE5Fsdi7AI2m8wP-nBb1A.png)

**Use the 3DS-supported signup link (image 1 of 1)**

This screenshot appears in the "Use the 3DS-supported signup link" section of "3DS Card Support on Affiliate Signup Page". The text alongside this image reads: 3. If prompted, complete your bank’s 3DS/OTP authentication. Immediately after, the guide continues: This signup flow is designed to trigger 3DS when required and validate the card verification securely.
- What this covers: 3. If prompted, complete your bank’s 3DS/OTP authentication.
- Controls: 3DS/OTP authentication
- Next: This signup flow is designed to trigger 3DS when required and validate the card verification securely.

This signup flow is designed to trigger 3DS when required and validate the card verification securely.

### **What you should see**

-   A bank-authentication step (OTP/approval) if your card requires 3DS.
-   Signup completes after you approve the authentication.

### **About the $1 authorization**

To trigger 3DS when required and verify your card, the signup flow may place a **$1 authorization** on your card.

-   This is **not a charge** for a plan or subscription.
-   It can appear as a **temporary** pending authorization and should disappear based on your bank’s processing time.

### **If authentication still fails**

-   Try again in an up-to-date browser.
-   Disable ad blockers for the signup page.
-   Allow pop-ups/redirects if your browser blocks the bank authentication page.
-   Try another card if your bank declines the verification.

**Note:** GHL Customer Care is working to bring the same 3DS-supported experience to the main signup flow. Until then, use the signup link above if you experience 3DS-related failures.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com