# Getting Started - Connect Personal Inbox > Sync your Gmail or Outlook inbox with GHL Customer Care to manage all client emails in one place. Centralize conversations, streamline follow-ups, and stay organized. - Source: https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/sales-and-conversations/getting-started-connect-personal-inbox - Section: Getting Started w/ GHL Customer Care / Sales & Conversations - Reading time: 1 min - Images: 5, each explained below - Modified on Wed, 12 Aug at 2:38 PM --- Keeping track of client conversations can be tricky when you're juggling multiple inboxes. But don't worry, we've made it super easy to sync your Gmail or Outlook inbox right into GHL Customer Care. This means you'll see all your customer interactions in one unified place, so you'll never miss an important follow-up again. --- **TABLE OF CONTENTS** - [Connect Gmail or Outlook](#connect-gmail-or-outlook)[](#want-some-extra-tips-check-out-these-helpful-guides) - [Want some extra tips? Check out these helpful guides:](#want-some-extra-tips-check-out-these-helpful-guides)[](#use-your-connected-email) - [Use Your Connected Email](#use-your-connected-email)[](#related-articles) - [Related Articles](#related-articles) --- # **Connect Gmail or Outlook** Ready to streamline your email management? Here's how you can quickly connect your inbox: 1. Go to **Settings > My Profile > Email (2-way sync)**. 2. Choose **Gmail** or **Outlook**, then click **Connect**. ** ![Step 2 of 3: Choose Gmail or Outlook, then click Connect](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046886503/original/wlIzt4ohhqao3OMU4ruXMtXaEn8TD4dRXg.png) **Step 2 of 3: Choose Gmail or Outlook, then click Connect** This screenshot accompanies step 2 of 3 in the "Connect Gmail or Outlook" section of "Getting Started - Connect Personal Inbox". At this point in the walkthrough you choose Gmail or Outlook, then click Connect. The navigation path used here is Settings > My Profile > Email. The next step is to follow the prompts to accept permissions. It's safe and secure! - Path: Settings > My Profile > Email - What to choose: Choose Gmail or Outlook, then click Connect. - Controls: Gmail, Outlook, Connect, accept, permissions - Next: Follow the prompts to accept permissions. It's safe and secure! Full procedure: 1. Go to Settings > My Profile > Email (2-way sync). 2. Choose Gmail or Outlook, then click Connect. <- this image 3. Follow the prompts to accept permissions. It's safe and secure! ** 3. Follow the prompts to **accept** **permissions**. It's safe and secure! ![Step 3 of 3: Follow the prompts to accept permissions. It's safe and secure!](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046886508/original/QeM2ih-tIpDggV2SEmCbDnF2TXxV7IVVlA.png) **Step 3 of 3: Follow the prompts to accept permissions. It's safe and secure!** This screenshot accompanies step 3 of 3 in the "Connect Gmail or Outlook" section of "Getting Started - Connect Personal Inbox". At this point in the walkthrough you follow the prompts to accept permissions. It's safe and secure! The navigation path used here is Settings > My Profile > Email. - Path: Settings > My Profile > Email - What this covers: Follow the prompts to accept permissions. It's safe and secure! - Controls: accept, permissions, Gmail, Outlook, Connect Full procedure: 1. Go to Settings > My Profile > Email (2-way sync). 2. Choose Gmail or Outlook, then click Connect. 3. Follow the prompts to accept permissions. It's safe and secure! <- this image --- ## **Want some extra tips? Check out these helpful guides:** - [How to Set Up Two Way Email Sync for Gmail](https://docs.ghlcustomercare.com/docs/integrations/other-integrations/connect-google-to-use-gmail-for-email)  [](https://docs.ghlcustomercare.com/docs/integrations/other-integrations/connect-google-to-use-gmail-for-email) - [Two Way Email Sync for Outlook](https://docs.ghlcustomercare.com/docs/integrations/other-integrations/two-way-email-sync-for-outlook)  [](https://docs.ghlcustomercare.com/docs/integrations/other-integrations/two-way-email-sync-for-outlook) _Next, you can start sending messages directly from within GHL Customer Care to make your workflow even smoother._ Need help troubleshooting? Check out [Email Failure: Insufficient Permission for 2-Way Sync](https://docs.ghlcustomercare.com/docs/integrations/other-integrations/email-failure-insufficient-permission-for-2-way-sync) --- ## **Use Your Connected Email** Now that you've got your inbox connected, you're all set to manage your emails directly from GHL Customer Care. Here's how simple it is to start sending emails: 1. Navigate to **Conversations**. 2. Click on **Create New Message** (the pencil-on-paper icon). 3. Select **Direct Message**. ![Step 3 of 5: Select Direct Message](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046886699/original/2RmZnJEROfqY_iXzlGMbjIQTtVQXtu-zaQ.png) **Step 3 of 5: Select Direct Message** This screenshot accompanies step 3 of 5 in the "Use Your Connected Email" section of "Getting Started - Connect Personal Inbox". At this point in the walkthrough you select Direct Message. For context, this section explains: Now that you've got your inbox connected, you're all set to manage your emails directly from GHL Customer Care. Here's how simple it is to start sending emails. The next step is to choose your contact and click Continue. - What to choose: Select Direct Message. - Controls: Direct Message, Conversations, Create New Message, Continue, From - Next: Choose your contact and click Continue. Full procedure: 1. Navigate to Conversations. 2. Click on Create New Message (the pencil-on-paper icon). 3. Select Direct Message. <- this image 4. Choose your contact and click Continue. 5. Your connected email address will automatically populate in the " From " field. 4. Choose your contact and click **Continue**. ![Step 4 of 5: Choose your contact and click Continue](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046886724/original/skyZC4rN3t9yD9qwALmBqjA6UVIh0R5GcQ.png) **Step 4 of 5: Choose your contact and click Continue** This screenshot accompanies step 4 of 5 in the "Use Your Connected Email" section of "Getting Started - Connect Personal Inbox". At this point in the walkthrough you choose your contact and click Continue. For context, this section explains: Now that you've got your inbox connected, you're all set to manage your emails directly from GHL Customer Care. Here's how simple it is to start sending emails. The next step is to your connected email address will automatically populate in the " From " field. - What to choose: Choose your contact and click Continue. - Controls: Continue, Conversations, Create New Message, Direct Message, From - Next: Your connected email address will automatically populate in the " From " field. Full procedure: 1. Navigate to Conversations. 2. Click on Create New Message (the pencil-on-paper icon). 3. Select Direct Message. 4. Choose your contact and click Continue. <- this image 5. Your connected email address will automatically populate in the " From " field. 5. Your connected email address will automatically populate in the "**From**" field. ![Step 5 of 5: Your connected email address will automatically populate in the " From…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155046886742/original/LACGHPQyZi4BUtuW-86xpEQdzqOK_Y6xtw.png) **Step 5 of 5: Your connected email address will automatically populate in the " From…** This screenshot accompanies step 5 of 5 in the "Use Your Connected Email" section of "Getting Started - Connect Personal Inbox". At this point in the walkthrough you your connected email address will automatically populate in the " From " field. - What this covers: Your connected email address will automatically populate in the " From " field. - Controls: From, Conversations, Create New Message, Direct Message, Continue Full procedure: 1. Navigate to Conversations. 2. Click on Create New Message (the pencil-on-paper icon). 3. Select Direct Message. 4. Choose your contact and click Continue. 5. Your connected email address will automatically populate in the " From " field. <- this image Your emails will seamlessly sync both ways—from GHL Customer Care to your personal inbox and back again—so you're always in sync. _Next, explore how you can automate responses and workflows to make client communication even easier!_ --- ## **Related Articles** - [Getting Started - Launch an Email Campaign](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/foundational-setup/getting-started-launch-an-email-campaign) - [Getting Started - Create New Contact](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/foundational-setup/getting-started-create-and-manage-contacts) - [Getting Started - Connect Stripe](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/commerce/getting-started-connect-stripe) - [Getting Started - Create and Send Invoices](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/commerce/getting-started-create-and-send-invoices) - [Getting Started - Launch an SMS Campaign](https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/marketing-and-lead-generation/getting-started-launch-an-sms-campaign) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com