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New Agency-Level Control for Email SMTP Services

Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account…

3 min read614 words3 explained imagesUpdated Wed, 1 Jul at 6:27 AM
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On this page
  1. What's New
  2. How It Works
  3. Managing Email Services for a Specific Sub-Account
  4. Key Benefits
  5. Frequently Asked Questions
Email · What's New
New: Agency-Level Control Over Email Services
Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed.
Overview

We've introduced a new agency-level setting that gives you centralized control over Email Services across all your sub-accounts. This update improves governance, simplifies management, and makes email configuration easier to find and oversee from one place.

1What's New

A new toggle has been added under:

Agency View → Settings → Email Services → Advanced Settings

This toggle controls whether the "Add Email Service" button is visible and available within sub-accounts. Agencies can now enable or disable access to Email Services for sub-accounts directly from this centralized setting — no need to manage it account by account.

What's New (image 1 of 3) What this shows Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services… What this shows Illustrates the "What's New" section of "New Agency-Level Control for Email SMTP Services". This screenshot appears in the "What's New" section of "New Agency-Level Control for Email SMTP Services". For context, this section explains: Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed. Overview We've introduced a new agency-level setting that gives you centralized control over Email Services across all…. This part of the guide covers 3 fields, listed below. Image 1 of 3
Fields in this part of the guide The Email Services control toggle is enabled by defaultThe "Add Services" button will be hidden in sub-accountsThe Email Services control toggle is disabled by default
Buttons and menus referenced "Add Email Service"enabled by default"Add Services"hiddendisabled by defaultremains visibleNo action is requiredAgency View → Sub-AccountsAdvanced SettingsCentralized GovernanceBetter DiscoverabilityFlexible Overrides
All 3 steps in this procedure
  1. The Email Services control toggle is enabled by default
  2. The "Add Services" button will be hidden in sub-accounts
  3. Sub-account access to Email Services is governed entirely by the agency-level setting

2How It Works

How It Works (image 2 of 3) What this shows Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services… What this shows Illustrates the "How It Works" section of "New Agency-Level Control for Email SMTP Services". This screenshot appears in the "How It Works" section of "New Agency-Level Control for Email SMTP Services". For context, this section explains: Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed. Overview We've introduced a new agency-level setting that gives you centralized control over Email Services across all…. This part of the guide covers 3 fields, listed below. Image 2 of 3
Fields in this part of the guide The Email Services control toggle is enabled by defaultThe "Add Services" button will be hidden in sub-accountsThe Email Services control toggle is disabled by default
Buttons and menus referenced "Add Email Service"enabled by default"Add Services"hiddendisabled by defaultremains visibleNo action is requiredAgency View → Sub-AccountsAdvanced SettingsCentralized GovernanceBetter DiscoverabilityFlexible Overrides
All 3 steps in this procedure
  1. The Email Services control toggle is enabled by default
  2. The "Add Services" button will be hidden in sub-accounts
  3. Sub-account access to Email Services is governed entirely by the agency-level setting
For New Agencies
  • The Email Services control toggle is enabled by default
  • The "Add Services" button will be hidden in sub-accounts
  • Sub-account access to Email Services is governed entirely by the agency-level setting
For Existing Agencies
  • The Email Services control toggle is disabled by default
  • The "Add Services" button remains visible in sub-accounts, preserving your current workflow
  • No disruption to any sub-accounts already using Email Services
Good to Know

No action is required for existing sub-accounts that are already set up with Email Services. Their configurations will continue to work as expected.

3Managing Email Services for a Specific Sub-Account

If you want to enable or disable the "Add Email Service" button for an individual sub-account rather than applying the setting globally, you can do so at the sub-account level:

Step 1

Go to Agency View → Sub-Accounts.

Step 2

Select the sub-account you want to configure.

Step 3

Navigate to Advanced Settings and find the option to disable the "Add Email Service" button in the sub-account's Email Service settings.

Step 4

Toggle the setting on or off based on your preference for that sub-account.

Managing Email Services for a Specific Sub-Account (image 3 of 3) What this shows Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services… What this shows Illustrates the "Managing Email Services for a Specific Sub-Account" section of "New Agency-Level Control for Email SMTP Services". This screenshot appears in the "Managing Email Services for a Specific Sub-Account" section of "New Agency-Level Control for Email SMTP Services". For context, this section explains: Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed. Overview We've introduced a new agency-level setting that gives you centralized control over Email Services across all…. This part of the guide covers 3 fields, listed below. Image 3 of 3
Fields in this part of the guide The Email Services control toggle is enabled by defaultThe "Add Services" button will be hidden in sub-accountsThe Email Services control toggle is disabled by default
Buttons and menus referenced "Add Email Service"enabled by default"Add Services"hiddendisabled by defaultremains visibleNo action is requiredAgency View → Sub-AccountsAdvanced SettingsCentralized GovernanceBetter DiscoverabilityFlexible Overrides
All 3 steps in this procedure
  1. The Email Services control toggle is enabled by default
  2. The "Add Services" button will be hidden in sub-accounts
  3. Sub-account access to Email Services is governed entirely by the agency-level setting

This allows you to fine-tune access for specific sub-accounts, overriding the global agency-level setting where needed.

4Key Benefits

Centralized Governance — manage Email Services availability across all sub-accounts from a single agency-level toggle, rather than handling it individually per account.
Better Discoverability — all email-related controls are now organized under Email Services in Agency Settings, making it easier to find and manage configurations in one place.
Flexible Overrides — sub-accounts can still respect and, where applicable, override the agency-level configuration to accommodate unique needs.

5Frequently Asked Questions

Q: Will this affect my existing sub-accounts that are already using Email Services?
No. Existing sub-accounts with Email Services already configured are not affected. This change only governs the visibility of the "Add Services" button going forward.
Q: I'm an existing agency. Do I need to do anything?
No action is required. The toggle defaults to disabled for existing agencies, so your current setup remains unchanged.
Q: Can sub-accounts still manage their own Email Services settings?
Yes. Sub-accounts can still respect and override the agency-level configuration where applicable.
Q: Where do I find this new setting?
Navigate to Agency View → Settings → Email Services → Advanced Settings to find the new toggle.
Q: Does this setting apply retroactively to sub-accounts created before the update?
For existing agencies, the toggle defaults to disabled, so past sub-account behavior is preserved. You can still apply the setting going forward, either agency-wide or per sub-account.
Q: Can I re-enable the "Add Email Service" button later if I disable it?
Yes. The toggle can be switched back on at any time, either at the agency level or for an individual sub-account.

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