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Manage Sub-account Email Settings and Migration in LC Email

How to Manage Sub-Account Email Settings and Migration in LC Email for GHL Customer Care

4 min read986 words9 explained imagesUpdated Tue, 30 Jun at 10:17 PM
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On this page
  1. How to Filter Sub-Accounts' Email Providers
  2. Migrate a Sub-Account to LC Email
  3. Bulk Migration of Sub-Accounts to LC Email
  4. Include LC Email Dedicated Domains for Sub-Accounts
  5. Frequently Asked Questions
Email Management
Migrating Sub-Accounts to LC Email
Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings.
What This Covers

This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC Email, assign dedicated domains, and answers common questions about domain sharing across sub-accounts.

1How to Filter Sub-Accounts' Email Providers

Navigate to Agency Settings → Email Services → Location Settings and click the Filter button. All your sub-accounts' email service records will be displayed on the page.

How to Filter Sub-Accounts' Email Providers (image 1 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "How to Filter Sub-Accounts' Email Providers" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "How to Filter Sub-Accounts' Email Providers" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 1 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Three Filter Options

1. LeadConnector — Sub-accounts using LeadConnector as their default email service.

2. Mailgun — Sub-accounts using Mailgun as their default email service.

3. Others — Sub-accounts using their own third-party email service provider.

Filter Option 1
Filter by LeadConnector

Find all sub-accounts that use LeadConnector as their default email service. You can combine filters to narrow your search further — for example, filtering by both domain name and email verification status simultaneously.

  • Filter by dedicated domain name.
  • Filter by email verification enabled / disabled.
How to Filter Sub-Accounts' Email Providers (image 2 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "How to Filter Sub-Accounts' Email Providers" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "How to Filter Sub-Accounts' Email Providers" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 2 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Filter Option 2
Filter by Mailgun

Find all sub-accounts that use Mailgun as their default email service. You also have the option to filter by a specific Mailgun dedicated domain.

How to Filter Sub-Accounts' Email Providers (image 3 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "How to Filter Sub-Accounts' Email Providers" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "How to Filter Sub-Accounts' Email Providers" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 3 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Filter Option 3
Filter by Other

Find all sub-accounts that use their own third-party email service providers (not LeadConnector or Mailgun).

2Migrate a Sub-Account to LC Email

To migrate a single sub-account to LC Email, follow these steps:

Step 1
Open Location Settings

Navigate to Agency Settings → Email Services → Location Settings.

Step 2
Select the Sub-Account

Find the sub-account you want to migrate and click the Pencil (edit) icon next to it.

Migrate a Sub-Account to LC Email (image 4 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "Migrate a Sub-Account to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "Migrate a Sub-Account to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 4 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Step 3
Choose LeadConnector and Assign a Domain

Select LeadConnector as the email service. Then either select a dedicated domain or set the fallback to Default (Agency default domain). Save your settings.

Migrate a Sub-Account to LC Email (image 5 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "Migrate a Sub-Account to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "Migrate a Sub-Account to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 5 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.

3Bulk Migration of Sub-Accounts to LC Email

You can migrate multiple sub-accounts at once using the Filter and Manage tools. The example below walks through migrating all Mailgun sub-accounts — the same approach applies to any provider filter.

Example Walkthrough
Transferring Mailgun Sub-Accounts to LC Email
Transfer all Mailgun sub-accounts, or only those using a specific Mailgun dedicated domain.
Step 1
Filter the Sub-Accounts

Navigate to Agency Settings → Email Services → Location Settings and click Filter. You have two options:

  • Select Mailgun to filter all Mailgun sub-accounts.
  • Select Mailgun + a dedicated domain to filter only sub-accounts tied to that specific domain.
Step 2
Select All Sub-Accounts

Once filtered, click the checkbox next to any location name, then use the Select all option in the table header to select every sub-account in the results.

Bulk Migration of Sub-Accounts to LC Email (image 6 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "Bulk Migration of Sub-Accounts to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "Bulk Migration of Sub-Accounts to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 6 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Step 3
Open the Manage Panel

Click the Manage button and select Migrate to LC under Request type. Click Confirm to proceed to domain selection.

Bulk Migration of Sub-Accounts to LC Email (image 7 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "Bulk Migration of Sub-Accounts to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "Bulk Migration of Sub-Accounts to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 7 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Step 4
Choose the Dedicated Domain and Confirm

Select the LC dedicated domain you want to assign to the migrated sub-accounts, then click Confirm to complete the migration.

Bulk Migration of Sub-Accounts to LC Email (image 8 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "Bulk Migration of Sub-Accounts to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "Bulk Migration of Sub-Accounts to LC Email" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 8 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.

4Include LC Email Dedicated Domains for Sub-Accounts

To assign or update the LC Email dedicated domain for a specific sub-account within your agency:

Step 1
Open Location Settings

Navigate to Agency Settings → Email Services → Location Settings.

Step 2
Edit the Sub-Account

Find the sub-account and click the Pencil (edit) icon next to it to open its email settings.

Include LC Email Dedicated Domains for Sub-Accounts (image 9 of 9) What this shows Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk —… What this shows Illustrates the "Include LC Email Dedicated Domains for Sub-Accounts" section of "Manage Sub-account Email Settings and Migration in LC Email". This screenshot appears in the "Include LC Email Dedicated Domains for Sub-Accounts" section of "Manage Sub-account Email Settings and Migration in LC Email". For context, this section explains: Email Management Migrating Sub-Accounts to LC Email Filter, migrate, and manage sub-account email providers — one at a time or in bulk — from Agency Settings. What This Covers This article explains how to filter sub-accounts by email provider, migrate individual or multiple sub-accounts to LC…. Image 9 of 9
Buttons and menus referenced Filter1. LeadConnector2. Mailgun3. OthersPencil (edit) iconLeadConnectorDefault (Agency default domain)MailgunMailgun + a dedicated domainSelect allManageMigrate to LC
All 2 steps in this procedure
  1. Filter by dedicated domain name.
  2. Filter by email verification enabled / disabled.
Good to Know

By default, the agency's default dedicated domain is automatically shared with any sub-account that does not have its own dedicated domain assigned.

5Frequently Asked Questions

Q: Can I transfer a dedicated domain from one sub-account to another?
You have two options. You can delete the domain from the current sub-account and re-add it to the target sub-account. Alternatively, add the domain at the agency level and share it with one or more sub-accounts using the Manage → Migrate to LC workflow.
Q: Can I share an agency dedicated domain with sub-accounts?
Yes. Filter or search for the sub-accounts, click Manage, select Migrate to LC under Request type, and choose the agency domain to share. Note: by default, the agency's default dedicated domain is already shared with sub-accounts that don't have their own domain assigned.
Q: Can I share a sub-account's dedicated domain with other sub-accounts?
No. A domain created under a sub-account cannot be shared with the agency or with other sub-accounts. Only agency-level domains can be shared across sub-accounts.
Q: How do I migrate my entire agency over to LC Email?
For a full agency-level migration, see the related article: How to Migrate My Agency Over to LC Email.
Q: What happens to a sub-account's emails during migration?
The migration switches the sub-account's sending provider to LC Email. Any emails sent after migration will route through the newly assigned LC Email domain. In-flight sends at the time of migration may be affected, so plan migrations during low-traffic periods when possible.
Q: Can I filter sub-accounts by both domain and email verification status at the same time?
Yes. When filtering by LeadConnector, you can combine the domain name filter and the email verification enabled/disabled filter simultaneously to narrow your results.
Q: What is the fallback "Agency default domain" option?
When editing a sub-account's email settings, you can set the domain to Fallback to Default, which means the sub-account will use the agency's default dedicated domain for sending. This is the automatic fallback for sub-accounts without their own dedicated domain.

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