# Email Tracking for LC Email > Learn how to enable or disable open and click tracking in LC Email. Customize tracking per sub-account domain to measure engagement and refine campaigns. - Source: https://docs.ghlcustomercare.com/docs/email/lc-email-settings/email-tracking-for-lc-email - Section: Email / LC Email Settings - Reading time: 4 min - Images: 6, each explained below --- Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is **ONLY** available if you are using LC Email. This feature is not available for any other email provider, such as Mailgun, Gmail, or others. Table of Contents [1What is Email Tracking?](#section-what) [2Why You Should Use Email Tracking](#section-why) [3Where To Find Email Tracking](#section-where) [4How To Setup Email Tracking](#section-setup) [5Frequently Asked Questions](#section-faq) ## 1What is Email Tracking? Email tracking refers to the ability to monitor and record specific actions recipients take when they interact with your emails. This includes tracking when an email is opened (**open tracking**) and when links within the email are clicked (**click tracking**). By enabling these features, you gain valuable insights into the effectiveness of your email campaigns — understanding recipient engagement and optimizing your marketing strategies based on real-time data. ![Email tracking overview animation](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031768039/original/_LJPe1CEkFO09bZyqB0APRn_6V_fjs2PRw.gif) **What is Email Tracking? (image 1 of 6)** This animation appears in the "What is Email Tracking?" section of "Email Tracking for LC Email". For context, this section explains: Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is ONLY available if you are using LC Email. This feature is not available…. - Controls: ONLY, open tracking, click tracking, Email Services, Dedicated Domain and IP, three-dot menu, Domain Settings, Click Tracking, Open Tracking ## 2Why You Should Use Email Tracking Email tracking provides valuable insights into how your audience engages with your emails, allowing you to refine your marketing strategies and improve overall campaign performance. By tracking opens and clicks, you can identify which content resonates most, optimize your messaging, and increase conversions. Real-World Example Imagine you're running an email campaign to promote a new product launch: With email tracking enabled, you can see which recipients opened your email and clicked on the product link. If a significant number of people clicked the link but didn't complete the purchase, that data prompts you to follow up with a targeted email — perhaps offering a limited-time discount or additional information — ultimately driving more sales. Without email tracking, you'd be left guessing about your audience's behavior, missing opportunities to optimize your campaign. ## 3Where To Find Email Tracking A Log in to your Sub-Account Open the platform and navigate to your sub-account dashboard. B Click on Settings ![Settings navigation in sub-account](https://jumpshare.com/share/Qkoo3Kve68ZSWEuN1Fe6+/Screen+Shot+2025-09-17+at+6.50.26+PM.png) **Where To Find Email Tracking (image 2 of 6)** This screenshot appears in the "Where To Find Email Tracking" section of "Email Tracking for LC Email". For context, this section explains: Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is ONLY available if you are using LC Email. This feature is not available…. - Controls: ONLY, open tracking, click tracking, Email Services, Dedicated Domain and IP, three-dot menu, Domain Settings, Click Tracking, Open Tracking C Click on the Email Services tab ![Email Services tab in Settings](https://jumpshare.com/share/tICDA3zJEutya9XRVaYS+/Screen+Shot+2025-09-17+at+6.51.07+PM.png) **Where To Find Email Tracking (image 3 of 6)** This screenshot appears in the "Where To Find Email Tracking" section of "Email Tracking for LC Email". For context, this section explains: Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is ONLY available if you are using LC Email. This feature is not available…. - Controls: ONLY, open tracking, click tracking, Email Services, Dedicated Domain and IP, three-dot menu, Domain Settings, Click Tracking, Open Tracking ## 4How To Setup Email Tracking Setting up email tracking is just a few clicks. Follow the steps below to enable or disable open and click tracking for your LC Email dedicated sending domain. Prerequisite To set up email tracking, you'll need to have already configured a dedicated LC Email sending domain. [Learn how to set up a dedicated LC Email sending domain →](https://docs.ghlcustomercare.com/docs/email/lc-email-dedicated-domain-and-ip/dedicated-email-sending-domains-overview-setup) 1Go To Email Settings Navigation Settings → Email Services → LC Email selected → Dedicated Domain and IP Navigate to the **Email Services** tab in your sub-account settings. Make sure you have LC Email selected, then click the **Dedicated Domain and IP** button. ![Dedicated Domain and IP button in Email Services settings](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031768466/original/aKaW4hSM6jlbYQ8YsuFx7f13KLU99ns07g.jpg) **How To Setup Email Tracking (image 4 of 6)** This screenshot appears in the "How To Setup Email Tracking" section of "Email Tracking for LC Email". For context, this section explains: Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is ONLY available if you are using LC Email. This feature is not available…. - Controls: ONLY, open tracking, click tracking, Email Services, Dedicated Domain and IP, three-dot menu, Domain Settings, Click Tracking, Open Tracking 2Open Domain Settings Click the **three-dot menu** (⋯) in the top corner of your LC Email dedicated sending domain card. From the dropdown, select **Domain Settings**. ![Three-dot menu on domain card with Domain Settings option](https://jumpshare.com/share/D5ThPjATnIaBXxUOZXPQ+/Screen+Shot+2025-09-17+at+6.57.31+PM.png) **How To Setup Email Tracking (image 5 of 6)** This screenshot appears in the "How To Setup Email Tracking" section of "Email Tracking for LC Email". For context, this section explains: Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is ONLY available if you are using LC Email. This feature is not available…. - Controls: ONLY, open tracking, click tracking, Email Services, Dedicated Domain and IP, three-dot menu, Domain Settings, Click Tracking, Open Tracking 3Enable or Disable Email Tracking From the Domain Settings pop-up, toggle **Click Tracking** and **Open Tracking** on or off according to your preference. Changes apply immediately to emails sent through that domain. ![Domain Settings pop-up showing Click Tracking and Open Tracking toggles](https://jumpshare.com/share/NGK1EfwbzY1gcNWdgcCq+/Screen+Shot+2025-09-17+at+7.02.07+PM.png) **How To Setup Email Tracking (image 6 of 6)** This screenshot appears in the "How To Setup Email Tracking" section of "Email Tracking for LC Email". For context, this section explains: Email Analytics LC Email Open & Click Tracking Learn how to enable or disable open and click tracking for your dedicated sending domain — and understand what engagement data you'll gain access to. Important Email tracking is ONLY available if you are using LC Email. This feature is not available…. - Controls: ONLY, open tracking, click tracking, Email Services, Dedicated Domain and IP, three-dot menu, Domain Settings, Click Tracking, Open Tracking ## 5Frequently Asked Questions Q: What type of data is collected when tracking email activity? Engagement data is collected and attributed to contacts in your sub-account records. Within email tracking analytics, you'll see the following event types per contact: Email Sent, Email Delivered, Email Opened, Email Clicked (link inside the email), Email Bounced, Complained (marked as spam), Unsubscribed, and Email Failed to Send. Q: Can I track email activity if I am using Mailgun to send emails? No. Email tracking analytics is only available when LC Email is your SMTP provider. If your sub-account is configured to send through Mailgun, Gmail, or any other external provider, tracking data will not be available. Q: Can I track emails sent from my Gmail email address? No. You need to send emails from an LC Email dedicated sending domain to track email activity and engagement. You can still use your Gmail address as a "From Name" when sending emails, but tracking is not supported when Google is your SMTP provider. Q: What happens if I turn off email tracking? If you turn off email tracking you will no longer have visibility into engagement data such as opens, clicks, bounces, and more. We recommend keeping email tracking enabled so you maintain full visibility into which contacts are engaging with your email campaigns. Q: Can I configure tracking settings differently for each sending domain? Yes. Tracking settings are configured at the individual domain level via Domain Settings. If you have multiple dedicated sending domains, you can enable or disable open and click tracking independently for each one. Q: Does enabling click tracking change the links in my emails? Yes — when click tracking is enabled, links in your emails are wrapped through a tracking redirect so clicks can be recorded. This is standard practice for email marketing analytics and does not affect the final destination your recipients are sent to when they click a link. Related Articles [What is LC Email?](https://docs.ghlcustomercare.com/docs/email/lc-email/what-is-lc-email) [How to Migrate My Agency Over to LC - Email](https://docs.ghlcustomercare.com/docs/email/lc-email/how-to-migrate-my-agency-over-to-lc-email) [What is a Dedicated IP in LC Email?](https://docs.ghlcustomercare.com/docs/email/lc-email-dedicated-domain-and-ip/lc-email-complete-guide-to-dedicated-ip) [Where Can I Find My Dedicated Domain SMTP Credentials?](https://docs.ghlcustomercare.com/docs/email/lc-email/where-can-i-find-my-dedicated-domain-smtp-credentials) [SSL Certificates for Dedicated LC Email Domains](https://docs.ghlcustomercare.com/docs/email/lc-email/ssl-certificates-for-dedicated-lc-email-domains) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com