LC Email Users Only

Dedicated sending domains apply only to accounts on the LC Email system. Warm up any brand-new domain before emailing large lists to avoid poor deliverability.

Using a Third-Party SMTP?

If you want to connect an external provider instead, see Setting Up SMTP Providers.

Only sub-account–created domains are available for selection. This feature is available for LC Email users only.

Add your domain (e.g., yourbrand.com or mail.yourbrand.com)

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Choose Verify and copy the TXT record

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Add TXT record to your DNS host exactly as shown, then save

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Error: "Domain already pointing to email server!"

This means your domain already has DNS records connected to a different service. You'll need to remove any existing MX or SPF records (even GHL Customer Care ones) before connecting it here.

Use a free lookup tool to check your current records: mxtoolbox.com/SuperTool.aspx →

Q: How do I choose a sending domain name for my account?

Use a unique subdomain not used for any other purpose. For example, if your root domain is yourbrand.com, create a subdomain like mg.yourbrand.com where "mg" is the subdomain portion.

Q: How do I set up a dedicated IP address?

Setting up a dedicated IP address is a separate process. Click here to learn more about dedicated IP addresses →

Q: What do I do if some DNS records are not verified yet?

Force the verification process manually. If records still aren't verified after that, contact your hosting provider — there may be an issue they can help resolve on their end.

Q: How do I generate an SSL certificate for dedicated sending domains?

The SSL certificate is automatically generated when your domain is verified. If it's showing as verified but no SSL exists, re-verify by going through the full verification process again. If that doesn't work, contact your hosting provider.

Q: What if my domain has a wildcard DNS record?

Wildcard records (e.g., *.yourdomain.com) act as catch-alls, so any subdomain already "exists" by default — this causes a "pre-existing record" error.

Fix: Temporarily remove the wildcard record, verify the dedicated domain, then add the wildcard back. Alternatively, manually add DNS records for each subdomain to override the wildcard.

Q: Will my recipients see the refactored email address?

Yes — recipients will see the refactored sending address (e.g., support+yourbusiness.com@mg.msgsndr.com) in their email client.

Q: How can I prevent my email addresses from being refactored?

Set up a dedicated sending domain. With a dedicated domain, your emails will send with your exact From address — no modifications applied.

Q: Does refactoring affect my reply-to address?

No — refactoring only affects the sending address. Your reply-to address remains exactly as configured.

Q: What is the difference between the sending email address and the reply-to email address? Can I use my root domain instead of a subdomain?

The sending email address (From address) is used to send emails and must be authenticated using a dedicated sending domain, typically set up as a subdomain. The reply-to email address is where recipient replies are delivered and can be configured independently without requiring domain authentication.

While your From address can appear as a root domain email, using a subdomain for sending is recommended to protect domain reputation and improve deliverability. You can still set the reply-to address to your root domain email to receive replies in your main inbox.