# How to Filter Contacts by Email Statistics > Filter contacts by email stats in GHL Customer Care using date ranges, sending type, and smart filters to refine segments, boost engagement, and improve deliverability. - Source: https://docs.ghlcustomercare.com/docs/email/general-2/how-to-filter-contacts-by-email-statistics - Section: Email / General - Reading time: 3 min - Images: 8, each explained below - Modified on Tue, 5 May at 1:10 AM --- Email Analytics # Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only Contact-level Email Analytics filtering is available **only for LC Email sub-accounts**. Non-LC providers do not support this feature. Table of Contents 1. [1What is Filtering Contacts by Email Stats?](#what-is) 2. [2Key Benefits of Filtering Contacts by Email Stats](#key-benefits) 3. [3How To Filter Contacts by Email Statistics](#how-to-filter) 4. [4Frequently Asked Questions](#faq) 5. [5Related Articles](#related) ## What is Filtering Contacts by Email Stats? Email Stat Filtering focuses on **contact-level analytics** in GHL Customer Care. Sub-accounts can filter contacts by email performance metrics (e.g., **Opened**, **Clicked**, **Bounced**) to understand engagement and take action at the individual contact level. Instead of sifting through campaign summaries, you jump straight to the people who opened, clicked, bounced, or complained — making segmentation, re-engagement, and list cleanup dramatically faster. ## Key Benefits of Filtering Contacts by Email Stats Targeted Engagement Build segments from real metrics (Opened/Clicked) to tailor follow-ups and lift conversions. List Hygiene Identify Bounced, Complained, or Failed contacts quickly to protect sender reputation. Flexible Time Windows Date filters reveal performance within precise campaign or testing periods. Sending Type Control Filter by **Bulk**, **Campaign**, or **Workflow** to isolate the source of results. ## How To Filter Contacts by Email Statistics Follow the steps below to ensure your filters return precise results so you can confidently analyze contact-level engagement. ### 1Log In to Your Sub-Account Sign in to the **sub-account** where you want to analyze contact-level email performance. --- ### 2Open Email Analytics Navigate to **Settings → Email Services → Email Analytics**. ![Navigate to Email Analytics](https://jumpshare.com/share/bprRykWzXSKjURMczcWU+/GIF+Recording+2025-12-31+at+3.48.16+PM.gif) **Open Email Analytics (image 1 of 8)** This animation appears in the "Open Email Analytics" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 3Review Email Metrics Review the available **Email Metrics** at the top of the page: **Note: Email Analytics will only fetch data for Leadconnector** Sent Delivered Opened Clicked Complained Bounced Unsubscribed Failed ![Email Metrics overview](https://jumpshare.com/share/nHDHMg85jOYSP0K4QDUc+/Screen+Shot+2025-12-31+at+3.49.35+PM.png) **Review Email Metrics (image 2 of 8)** This screenshot appears in the "Review Email Metrics" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 4Set a Date Range Use the **Date Range** picker to define your analysis window so metrics reflect the exact period you care about. ![Date Range picker](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155061665817/original/Rzk851hBFRZOzOnatjfGFu63drYiHRCRlw.png) **Set a Date Range (image 3 of 8)** This screenshot appears in the "Set a Date Range" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 5Choose an Email Source Click **Filters** and select **Email Source**, then pick one of the following sending types: - **Campaign** — marketing sends dispatched from Campaigns - **Workflow** — automated emails triggered by a workflow step - **Bulk Request** — one-off bulk sends to a contact list ![Select Email Source](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155061666100/original/o2zxBJeoftfqcYM1eNwgz6SsMwtkX-eliA.png) **Choose an Email Source (image 4 of 8)** This screenshot appears in the "Choose an Email Source" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 6Select an Email Source Name Pick the **Email Source Name** — the specific campaign, workflow, or bulk send you want to analyze. ? **Source Name is required.** If you skip this step, no results will return even after selecting an Email Source type. ![Choose Email Source Name](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155061666434/original/RUKyExutxMBhhxyfWRx1Lc8a7MsueP480w.png) **Select an Email Source Name (image 5 of 8)** This screenshot appears in the "Select an Email Source Name" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 7Click a Metric to View Matching Contacts Click any **metric box** (e.g., **Delivered**) to open the **contact list** that matches that metric for the selected source and date range. ![Metric box contact list](https://jumpshare.com/share/TsMIT4JD3O0Y3A2wy2wA+/Screen+Shot+2025-12-31+at+3.57.42+PM.png) **Click a Metric to View Matching Contacts (image 6 of 8)** This screenshot appears in the "Click a Metric to View Matching Contacts" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 8Paginate, Adjust & Refresh Use **Pagination** (20/50/100 per page), tweak the **Date Range**, and hit **Refresh** to re-pull the list whenever you change filters. ![Pagination and refresh](https://jumpshare.com/share/4qkAMKpXvHhoNlZiKkJG+/Screen+Shot+2025-12-31+at+3.59.04+PM.png) **Paginate, Adjust & Refresh (image 7 of 8)** This screenshot appears in the "Paginate, Adjust & Refresh" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles --- ### 9Drill Into a Contact Record Click any **contact** to open the full **Contact record** for deeper context, notes, or follow-up actions. ![Open Contact record](https://jumpshare.com/share/50TaqXT09ew0YhONKegH+/Screen+Shot+2025-12-31+at+4.03.41+PM.png) **Drill Into a Contact Record (image 8 of 8)** This screenshot appears in the "Drill Into a Contact Record" section of "How to Filter Contacts by Email Statistics". For context, this section explains: Email Analytics Filter Contacts by Email Statistics Quickly segment contacts by real engagement signals inside GHL Customer Care. Use Email Analytics to filter by metrics like Opened, Clicked, Bounced, and more — then drill down to the exact contacts driving your results. LC Email Sub-Accounts Only…. This part of the guide covers 7 fields, listed below. - Fields: 2 Key Benefits of Filtering Contacts by Email Stats, 3 How To Filter Contacts by Email Statistics, 4 Frequently Asked Questions, 5 Related Articles, Campaign — marketing sends dispatched from Campaigns, Workflow — automated emails triggered by a workflow step, Bulk Request — one-off bulk sends to a contact list - Controls: only for LC Email sub-accounts, contact-level analytics, Opened, Clicked, Bounced, Bulk, Campaign, Workflow, sub-account, Email Metrics, Date Range, Filters Full procedure: 1. 1 What is Filtering Contacts by Email Stats? 2. 2 Key Benefits of Filtering Contacts by Email Stats 3. 3 How To Filter Contacts by Email Statistics 4. 4 Frequently Asked Questions 5. 5 Related Articles ## Frequently Asked Questions Q: Why don't I see results after choosing a Campaign in Filters? You must also select a **Source Name** (the specific campaign) and verify that the campaign was actually executed. Without a Source Name, the filter returns no results. Q: Can I filter multiple campaigns or workflows at once? You can select all or one source type, but multiple **source names** within that selected type are supported. Q: Do opens and clicks require tracking? Yes. If link tracking or open tracking is disabled, the **Opened** and **Clicked** metrics may be incomplete or missing. Q: What's the difference between Bounced, Failed, and Complained? - **Bounced** — rejected by the recipient's mail server. - **Failed** — send error occurred before any delivery attempt. - **Complained** — recipient marked the email as spam. Q: Where do I change the date window? Use the **Date Range** picker at the top of **Email Analytics**, then click **Refresh** to apply the updated window. Q: Can non-LC providers use contact-level Email Analytics filtering? No. Contact-level Email Analytics filtering is available **only for LC Email sub-accounts**. Related Articles  [Email Sending Guide: Email Best Practices & Email Warm Up](https://docs.ghlcustomercare.com/docs/email/lc-email/email-sending-guide-email-best-practices-email-warm-up)   [Email Tracking for LC Email](https://docs.ghlcustomercare.com/docs/email/lc-email-settings/email-tracking-for-lc-email)   [Troubleshooting Email Statistics](https://docs.ghlcustomercare.com/docs/email/troubleshooting-email/troubleshooting-email-statistics)   [Email Statistics – Summary Page](https://docs.ghlcustomercare.com/docs/marketing/statistics/email-statistics-summary-page) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com