Domain Removal Blocked Due to Active Campaign Assignment
Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to…
2 min read408 words6 explained imagesUpdated Fri, 15 May at 4:53 AM
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How to Unlink a Domain From Active Campaigns Before Deleting It
Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight.
What You'll Learn
If you’re trying to delete a domain from your system but get an error saying it’s still linked to an active campaign, don’t worry.
This guide walks you through unlinking the domain from every campaign it’s tied to, so you can remove it cleanly — without affecting deliverability or any campaign that’s currently sending.
Follow these seven steps in order. The whole process takes under two minutes.
1Try deleting the domain
Click Delete Domain for the domain you want to remove. If the domain is tied to a campaign, you’ll see an alert letting you know it can’t be deleted yet.
Error Message
“The domain is currently assigned to a scheduled Campaign Domain (except test campaign). Try again after the campaign has finished sending, or remove the domain from the Campaign Domain (except test campaign).”
Try deleting the domain (image 1 of 6)What this shows Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s…What this showsIllustrates the "Try deleting the domain" section of "Domain Removal Blocked Due to Active Campaign Assignment".This screenshot appears in the "Try deleting the domain" section of "Domain Removal Blocked Due to Active Campaign Assignment". For context, this section explains: Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error….Image 1 of 6
Buttons and menus referencedDelete DomainDomain ConfiguratorManage CampaignRemoveeveryApplyDelete
2Go to the Domain Configurator
Open the Domain Configurator option in your menu. Find and select the domain that’s causing the deletion error.
Go to the Domain Configurator (image 2 of 6)What this shows Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s…What this showsIllustrates the "Go to the Domain Configurator" section of "Domain Removal Blocked Due to Active Campaign Assignment".This screenshot appears in the "Go to the Domain Configurator" section of "Domain Removal Blocked Due to Active Campaign Assignment". For context, this section explains: Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error….Image 2 of 6
Buttons and menus referencedDelete DomainDomain ConfiguratorManage CampaignRemoveeveryApplyDelete
3Open Manage Campaign
Click Manage Campaign for that domain to view all campaigns currently linked to it.
Open Manage Campaign (image 3 of 6)What this shows Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s…What this showsIllustrates the "Open Manage Campaign" section of "Domain Removal Blocked Due to Active Campaign Assignment".This screenshot appears in the "Open Manage Campaign" section of "Domain Removal Blocked Due to Active Campaign Assignment". For context, this section explains: Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error….Image 3 of 6
Buttons and menus referencedDelete DomainDomain ConfiguratorManage CampaignRemoveeveryApplyDelete
4Unlink the domain from all campaigns
Select all campaigns associated with the domain, then use the Remove option to unlink your domain from every campaign in the list.
Heads Up
Make sure to remove the domain from every campaign shown — missing even one will block the delete in the next step.
Unlink the domain from all campaigns (image 4 of 6)What this shows Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s…What this showsIllustrates the "Unlink the domain from all campaigns" section of "Domain Removal Blocked Due to Active Campaign Assignment".This screenshot appears in the "Unlink the domain from all campaigns" section of "Domain Removal Blocked Due to Active Campaign Assignment". For context, this section explains: Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error….Image 4 of 6
Buttons and menus referencedDelete DomainDomain ConfiguratorManage CampaignRemoveeveryApplyDelete
5Apply the changes
Click Apply to confirm the removal. The system will save the unlinked state across all selected campaigns.
6Double-check campaign links
Go back to Manage Campaign to confirm no campaigns are linked. The list should now be completely blank.
Double-check campaign links (image 5 of 6)What this shows Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s…What this showsIllustrates the "Double-check campaign links" section of "Domain Removal Blocked Due to Active Campaign Assignment".This screenshot appears in the "Double-check campaign links" section of "Domain Removal Blocked Due to Active Campaign Assignment". For context, this section explains: Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error….Image 5 of 6
Buttons and menus referencedDelete DomainDomain ConfiguratorManage CampaignRemoveeveryApplyDelete
7Delete the domain
Return to the main domain list. This time, you’ll see the option to delete the domain. Enter the required confirmation text (such as “delete”) and click Delete.
You're All Set
The domain is now fully removed. Unlinking before deletion prevents accidental data loss and keeps your active campaigns running smoothly.
Delete the domain (image 6 of 6)What this shows Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s…What this showsIllustrates the "Delete the domain" section of "Domain Removal Blocked Due to Active Campaign Assignment".This screenshot appears in the "Delete the domain" section of "Domain Removal Blocked Due to Active Campaign Assignment". For context, this section explains: Email Infrastructure How to Unlink a Domain From Active Campaigns Before Deleting It Step-by-step guide to safely remove a domain that’s still tied to scheduled campaigns — without breaking anything in-flight. What You'll Learn If you’re trying to delete a domain from your system but get an error….Image 6 of 6
Buttons and menus referencedDelete DomainDomain ConfiguratorManage CampaignRemoveeveryApplyDelete
